Caring Hearts Assisted Living

Pros

• The staff at Caring Hearts Assisted Living treated residents with love, patience, and dignity.
• Family members were kept well-informed about their loved ones’ care.
• Caring Hearts provided a supportive environment for families during difficult times.
• Residents experienced a sense of comfort and respect while living at the facility.
• The management showed thoughtfulness by sending flowers to the family after a resident's passing.

Cons

• The facility had no heat on one side of the building for nine months.
• The food served was mostly sandwiches and consisted of cheap, unbranded products.
• There was a persistent odor of urine throughout the facility.
• The rooms were very small and inadequate for residents' needs.
• The staff did not follow through with promised activities listed on the activity board.
• The carpet was never shampooed as per their commitment.
• While the staff was nice, they were limited by the administrator's directives, leading to a lack of proper care and fulfillment of promises.

Review

Finding the right assisted living facility for a loved one can be an overwhelming and emotionally charged experience. Many factors come into play, ranging from the quality of care and accommodation to financial considerations and the overall environment. Two contrasting experiences at Caring Hearts Assisted Living in Pocatello, Idaho, paint a vivid picture of what families can expect when entrusting their loved ones to such facilities.

One review shares a heartfelt account of how a daughter found solace in Caring Hearts after searching for the right place for her mother, who suffered from advanced dementia. The stress of ensuring her mother would be well-treated by both staff and other residents weighed heavily on her mind. However, upon meeting the staff and touring the facility, she felt an immediate sense of relief and comfort. She was impressed by the love and patience exhibited by Angie and her team, who treated her mother with dignity throughout her short stay at Caring Hearts.

The reviewer expressed sincere gratitude for the kindness shown not just to their mother but also to the family during a difficult time. Despite her mother's passing shortly after admission, Caring Hearts remained supportive; they sent flowers for the viewing and even had staff members attend to show their support. These compassionate gestures left a lasting impression on the family, making them feel valued during their time of grief. The daughter strongly recommends Caring Hearts as a safe haven where residents are cared for with love and respect.

In stark contrast, another review details an unsettling experience that raises significant concerns about Caring Hearts. The reviewer recounts that their father spent nine months at the facility under troubling circumstances. A critical issue was that there was no heat in his section of the building for that entire duration—a glaring oversight that certainly contributed to discomfort and dissatisfaction with his living conditions.

Moreover, concerns about hygiene were prevalent; according to this review, there was a persistent odor resembling urine throughout the facility. This potentially hazardous situation raises alarms about sanitation standards being upheld in caring environments essential for elderly individuals. Additionally, despite promises made about room maintenance—specifically carpet cleaning—these commitments were not honored, leaving families feeling betrayed over unmet expectations.

The dining experience at Caring Hearts came under fire as well. The reviewer noted that meals predominantly consisted of sandwiches made from inexpensive ingredients rather than quality branded products. This lackluster approach raised questions about nutritional adequacy—the importance of which cannot be overstated in assisted living settings designed to cater specifically to older adults' health needs.

Lastly, while acknowledging that staff members were generally friendly and kind-hearted toward residents, it appeared they were constrained by administrative directives limiting their ability to provide quality care effectively or implement promised activities listed on an activity board—many of which never occurred during their father's stay. Such discrepancies between promises made versus services rendered leave loved ones anxious about choosing this facility as a place for long-term care.

In summary, these two reviews highlight crucial aspects regarding patient care within assisted living environments like Caring Hearts Assisted Living in Pocatello. On one hand is an account celebrating compassion during trying times; on another is a stark warning underscoring systemic issues affecting resident welfare—emphasizing how varied individual experiences can be based on varying levels of operational excellence or commitment among staff members within such facilities. Choosing an appropriate assisted living arrangement requires diligence through researching firsthand accounts before making significant life decisions impacting families’ futures amidst vulnerable circumstances surrounding aging relatives' lives.

Located in Pocatello, Idaho, this neighborhood offers convenient access to several hospitals and medical facilities, making it an ideal location for senior living. Within close proximity are various physicians specializing in different fields, ensuring easy access to healthcare services. Additionally, there are several cafes and restaurants nearby for dining options and social activities. Parks provide opportunities for outdoor recreation and relaxation. Places of worship cater to spiritual needs, and pharmacies are easily accessible for medication needs. Transportation options such as taxi services are also available for convenience. Overall, this area provides a well-rounded environment for seniors looking for a supportive community with essential amenities within reach.

Hospitals

• US Veterans Outpatient Clinic (0.4 miles)
• Portneuf Medical Specialty Clinic (0.6 miles)
• Portneuf Labor, Delivery & Postpartum (0.6 miles)
• Safe Haven Hospital and Care Center (0.8 miles)
• Portneuf Regional Medical Center (1.3 miles)
• Portneuf Medical Center (1.4 miles)
• Portneuf Medical Center (2 miles)

Physicians

• Julio C Vasquez, MD (0.4 miles)
• Pocatello Radiology Associates (0.4 miles)
• Idaho Kidney Institute (0.4 miles)
• Idaho Vein Center (0.4 miles)
• Southeast Idaho Gastroenterology (0.4 miles)
• Callaghan Cheryl M (0.5 miles)
• Portneuf Heart and Lung Surgeons (0.5 miles)

Cafes

• Cafe Tuscano (0.6 miles)
• Turner Dining Commons (1.3 miles)
• Red Hot Roasters (1.8 miles)
• Idaho Unlimited (2.1 miles)

Restaurants

• Arctic Circle Restaurant (0.6 miles)
• VousDoo Grill (1.5 miles)
• ISU Chartwells (1.6 miles)
• Jack In The Box (1.8 miles)
• McDonald's (1.8 miles)
• Elmer's Restaurant (1.8 miles)
• Jimmy John's (1.8 miles)

Parks

• Ammon Park (1.2 miles)
• Caldwell Park Pocatello,idaho (1.3 miles)
• Caldwell Park (1.7 miles)
• Alameda Park (1.8 miles)

Places of Worship

• LDS 2nd University Stake Center (1.3 miles)
• Supreme Assembly of Beauceant (1.4 miles)
• Central Christian Church (1.7 miles)
• Blazing Grace Church (1.7 miles)
• Idaho Pocatello Mission (1.8 miles)
• Islamic Soc of SE Idaho (1.9 miles)
• Mountain Valley Baptist Church (2.2 miles)

Pharmacies

• Bob's Pharmacy (1.3 miles)
• Bengal Pharmacy (1.6 miles)
• Ed Snell's Pharmacy Shop (1.9 miles)
• Shaver Pharmacy And Compounding Center (1.9 miles)
• Ridley's Family Markets (2 miles)
• Albertsons Pharmacy (2 miles)
• Ed Snell's Pharmacy Shop (2.2 miles)

Transportation

• Avcenter (1.9 miles)
• Sam's Taxi Cab (1.9 miles)