Gateway Transitional Care Center

Pros

• The facility consistently provides outstanding service and assistance to residents and their families without hesitation.
• The staff at Gateway goes out of their way to help, ensuring that all questions are answered.
• The environment is clean, well-maintained, and offers a homey atmosphere that feels comforting rather than clinical.
• Family members feel confident in the care provided to their loved ones, as they take great care of the residents.
• The facility offers support in transferring personal items from other locations during difficult times.

Cons

• The facility failed to provide adequate communication about the patient's condition and care.
• There were repeated requests for a phone for the patient that went unaddressed during his stay.
• Staff did not monitor the patient's symptoms, leading to a decline in health.
• The facility did not follow doctor's orders, including failing to conduct an ordered CT scan.
• Nurses often provided incorrect information or could not access vital signs for the patient.
• There was a lack of accountability among staff when asked about the director or key personnel.
• The environment was described as cold, with malfunctioning thermostats and staff unable to adjust settings when requested.
• Concerns raised about care led to a complaint filed with the state due to neglectful practices observed at the facility.

Review

The reviews concerning Gateway Transitional skilled nursing facility present a stark contrast between two completely different experiences, one overwhelmingly positive and the other profoundly negative. On one hand, a family member expressed heartfelt gratitude for the exceptional care their father received during his stay at the facility. The reviewer praised the staff's responsiveness and dedication, emphasizing how helpful they were in addressing requests without hesitation. They recounted a time when their father was transferred to Gateway following an accident, and despite having belongings left at another facility, Gateway staff went out of their way to assist in retrieving those items.

The positive review highlighted that inquiries made by the family were always met with thorough answers, reinforcing trust in the staff's commitment to patient care. The cleanliness of the facility was also noted as exemplary; not only were there no messes on the floor, but the overall environment felt warm and welcoming rather than clinical or hospital-like. Such attributes contributed to a homey atmosphere that provided comfort during difficult times. The reviewer strongly recommends Gateway Transitional based on these experiences, presenting it as an outstanding choice for transitional care.

In stark contrast stands another review that paints a worrying picture of neglect and poor communication at Gateway Transitional. This individual described their father's unfortunate experience during his 19-day stay at the facility after being discharged from a hospital due to pneumonia and blood clots. Throughout this period, there were significant issues: requests for basic necessities like a phone went unmet despite daily reminders, symptoms appeared to go unmonitored, and vital communication regarding changes in their father's condition was severely lacking.

The situation escalated when it became apparent that essential medical orders weren't followed properly by staff members. For instance, following a fall experienced by the father with osteoporosis—an event communicated vaguely—the nurse could not confirm if he had been examined or treated properly afterward. Such interactions fostered fear and uncertainty among family members trying to advocate for their loved one’s health while living out-of-state. Even simple inquiries often resulted in confusion about who should be contacted for information about patient care.

Communication continued to deteriorate during attempts to escalate concerns through various channels within the facility. Upon discussing issues with both nurses and social workers about reaching higher management—the Director of Nursing specifically—family members faced barriers in obtaining critical information about treatment plans and updates regarding their father’s well-being. Reports indicated mixed messages regarding whether he was doing well enough for potential discharge or if more monitoring was necessary due to declining health conditions.

Ultimately, alarmingly inadequate attention to detail culminated in distressing outcomes for this patient upon reaching emergency services; he had regressed significantly into sepsis resulting from untreated pneumonia exacerbated by negligence observed during his stay at Gateway Transitional. Statements from emergency room personnel underscored how preventable such deterioration would have been had proper monitoring protocols been enacted consistently while he was under care at Gateway.

In reviewing these experiences side by side, it becomes apparent that quality of care can drastically differ within healthcare facilities providing transitional services like those offered by Gateway Transitional skilled nursing facility. While some patients may thrive under attentive supervision characterized by compassion and efficiency—enabling families’ peace of mind—others may tragically navigate through systems marred by neglectful practices leaving them vulnerable amidst recovery challenges posing serious threats to their health outcomes. Such disparities reveal essential considerations families must undertake when selecting appropriate medical support environments dedicated towards achieving better patient wellness outcomes over time across diverse scenarios encountered along this journey towards healing.

This area of Pocatello, Idaho, offers a convenient and accessible location for senior living. With numerous pharmacies, hospitals, and physicians in close proximity, residents have easy access to healthcare services. Additionally, there are several cafes and restaurants nearby for dining options. Places of worship are also located within a reasonable distance for spiritual support. Parks provide opportunities for outdoor activities and relaxation, while transportation services such as Avcenter are available for travel needs. Overall, this area provides a well-rounded environment with essential amenities for senior residents to comfortably live and thrive in their later years.

Pharmacies

• Bob's Pharmacy (0.1 miles)
• Bengal Pharmacy (0.4 miles)
• Shaver Pharmacy And Compounding Center (0.6 miles)
• Albertsons Pharmacy (0.7 miles)
• Ed Snell's Pharmacy Shop (1 miles)
• Keymed (1.1 miles)
• Key Med (1.1 miles)

Hospitals

• Portneuf Regional Medical Center (0.1 miles)
• Portneuf Medical Center (0.1 miles)
• Portneuf Medical Specialty Clinic (0.7 miles)
• Portneuf Labor, Delivery & Postpartum (0.7 miles)
• Safe Haven Hospital and Care Center (0.8 miles)
• US Veterans Outpatient Clinic (1 miles)
• Portneuf Medical Center (1.1 miles)

Physicians

• Juniper Springs Internal Medicine (0.1 miles)
• Pocatello Allergy & Asthma Clinic: David E. Parry, MD (0.1 miles)
• Urology Center of Idaho (0.1 miles)
• Dr Kevin S. Hill, MD (0.1 miles)
• Idaho Hand Institute (0.2 miles)
• Arthritis Specialty Center (0.3 miles)
• Jepsen, Shawn A, DDS (0.4 miles)

Cafes

• Turner Dining Commons (0.2 miles)
• Red Hot Roasters (0.5 miles)
• Cafe Tuscano (0.8 miles)
• Idaho Unlimited (1.6 miles)
• Java Espress - Po (1.7 miles)

Restaurants

• VousDoo Grill (0.3 miles)
• ISU Chartwells (0.5 miles)
• Jimmy John's (0.5 miles)
• Elmer's Restaurant (0.6 miles)
• Subway (0.6 miles)
• New Hong Kong Restaurant (0.6 miles)
• McDonald's (0.6 miles)

Places of Worship

• Central Christian Church (0.4 miles)
• Idaho Pocatello Mission (0.5 miles)
• LDS 2nd University Stake Center (0.6 miles)
• Blazing Grace Church (0.7 miles)
• Islamic Soc of SE Idaho (0.9 miles)
• Supreme Assembly of Beauceant (1.1 miles)
• Mountain Valley Baptist Church (1.5 miles)

Parks

• Caldwell Park (0.4 miles)
• Caldwell Park Pocatello,idaho (0.6 miles)
• Ammon Park (1.1 miles)
• Alameda Park (1.3 miles)
• Taysom Rotary Park (1.4 miles)

Transportation

• Avcenter (0.7 miles)