Home Helpers of Eastern Idaho in Pocatello, ID

Pros

• They were very pleased with the process from start to finish.
• The in-home consultant was attentive and offered great payment options.
• The assigned caregiver is punctual, nice, and very good at her job.
• They would definitely recommend Home Helpers of East Idaho.
• The Home Helpers were awesome and responded to inquiries the same day.
• They did exactly what was needed.
• The caregivers and staff were friendly and nice.

Cons

• Poorly trained caregivers are not mentally appropriate for tasks assigned.
• Scheduling is terrible; one never knows if/when a provider is coming, if they come at all.
• Employee turnover is unbelievable.
• They hired anyone who walked through the door.
• Rude treatment on the phone from office staff when presenting issues.
• Employees are unhappy, and it shows; many complain that their paychecks are constantly short or wrong.
• Caregivers donā€™t get mileage reimbursement, but are expected to travel sometimes 20 plus miles to/from clients.
• Very unorganized!
• One should look around when choosing personal care services.
• Their training was inadequate.
• Their caregivers were thrown too deep in the pool too early.
• The caregiver did not know much about dementia.

Review

This community is best suited for families seeking a warm, in-home care option that accommodates a straightforward start and a personable caregiver relationship. When the immediate onboarding matters most, clear options for payment, a helpful in-home assessment, and a caregiver who arrives on schedule and conducts tasks competently, Home Helpers of Eastern Idaho delivers. It works well for families who prize responsiveness and a friendly, dependable aide who can handle everyday personal care with reliability and a positive bedside manner. The model appears to thrive when the care needs are practical and communications stay friendly and focused on daily tasks rather than complex clinical protocols.

Those who may want to consider alternatives include families that require rock-solid scheduling consistency over the long term, or those who must rely on specialized training, particularly for dementia care. Several reviews highlight ongoing scheduling instability, high turnover, and a perception that staff may not be adequately prepared for certain tasks or conditions. For households where a single missed visit, a rotating roster of caregivers, or caregivers learning on the job could create serious disruption, an alternative provider with a more rigorous staffing model and dementia-specific training may be preferable. Likewise, if resident needs demand strict, predictable coverage or more formal administrative support, exploring other options could be wise.

On the plus side, the strongest advantages center on the onboarding experience and the personal touch from care teams. The in-home consultation is described as attentive, with transparent discussion of payment options, and the first assigned caregiver is typically punctual, friendly, and capable. Several families report a rapid start, same-day inquiries, a quick meet, and a Monday start after a Friday meeting, which minimizes the lag between decision and actual care. The continuity benefits are real when a schedule holds and the caregiver becomes a familiar presence who can anticipate routines and preferences, contributing to peace of mind for the primary caregiver.

Yet the drawbacks are nontrivial and repeatedly surface across reviews. A pattern of poorly trained caregivers, questionable mental readiness for certain tasks, and concerns about dementia knowledge create risk for anyone dealing with memory impairment or complex care. Scheduling remains described as terrible or unpredictable, with frequent questions about when a provider will arrive and whether someone will come at all. Employee turnover is cited as astonishingly high, and some families perceive the hiring standards as lax. Office interactions can be rough, and reports of unpaid or late pay affecting staff morale bleed into service quality. Mileage is not reimbursed, yet caregivers may be asked to cover long travel, conditions that compounds frustration when visits are unreliable or spread thin over a large geographic area.

These strengths and weaknesses interact in meaningful ways. For families seeking dependable daily support and a warm, responsive initial engagement, the positive onboarding and ongoing caregiver reliability can offset minor scheduling frictions. However, for households where dementia care precision, consistent caregiver pairing, and unambiguous scheduling are non-negotiable, the cons significantly dampen the value. The most consequential gaps, training adequacy and staff stability, undercut the otherwise solid impression of kindness and punctuality, especially when nuanced needs exceed the basic tasks of daily living.

The bottom line is decisive: this provider can be a strong match for families that value a friendly, quick-start service and can tolerate some scheduling variability and potential training gaps. For others, particularly those managing advanced dementia or requiring uncompromising schedule reliability and professional depth, consider alternatives with a track record of steady staffing, formal ongoing training, and transparent administrative processes. If choosing Home Helpers of Eastern Idaho, pursue specific commitments up front: confirm a preferred caregiver pairing where possible, request dementia-focused training information, insist on clear scheduling protocols and backup coverage, and verify mileage policies. Armed with clear expectations, the positives can shine; without them, the risk of disruption grows, and a different provider may better safeguard consistency and peace of mind.