Home Helpers of Eastern Idaho

Pros

• The person who did the in-home consultation provided great options for payment and was attentive.
• The assigned caregiver is punctual, nice, and very good at their job.
• Home Helpers of East Idaho did a great job and can be recommended anytime.
• The Home Helpers responded promptly to an inquiry and began providing care immediately.
• The caregiver from Home Helpers does a fantastic job and has never missed a day.
• The staff and caregivers from Home Helpers are friendly and nice.

Cons

• The poorly trained caregivers are not mentally appropriate for tasks assigned.
• Scheduling is terrible, with uncertainty of whether or when a provider will come.
• There is high employee turnover, hiring anyone who walks through the door.
• Rude treatment on the phone from office staff when presenting issues.
• Employees are unhappy and constantly complain about incorrect or short paychecks.
• Caregivers are expected to travel long distances without mileage reimbursement.
• The organization is very unorganized.
• Inadequate training for caregivers, particularly in dealing with dementia.
• The caregiver did not know much about dementia.
• The training provided to helpers was inadequate, throwing them into difficult situations too early.

Review

Home Helpers of East Idaho has received a mixture of feedback from clients regarding their in-home caregiving services, illustrating the complexities and nuances often associated with personal care. On one hand, many customers expressed satisfaction with the timely and attentive service they received during the initial consultation phase. The staff's ability to provide flexible payment options and cater to individual client needs was particularly appreciated. In one review, a client noted that the caregiver assigned to them was punctual, friendly, and demonstrated competence in her role. This positive experience led the reviewer to recommend Home Helpers without hesitation.

However, contrasting these favorable comments are several concerns raised by other clients regarding training and scheduling issues within the organization. Some users reported experiences with poorly trained caregivers who struggled to adequately perform tasks expected of them. They highlighted a disconcerting unpredictability in scheduling; clients often found themselves unsure about whether a caregiver would show up for appointments or if there would be any notice regarding changes in service. Such concerns were compounded by reports of high employee turnover rates, suggesting that hiring practices may not have been thoroughly vetted.

The atmosphere within the office also drew criticism from some clients who encountered rudeness when addressing their concerns over service delivery. Calls for assistance sometimes resulted in unsatisfactory responses from office staff, which contributed to an overall impression of disorganization within the company. Employees reportedly expressed dissatisfaction with their employment conditions as well, citing frequent issues related to erroneous paychecks and lack of compensation for travel expenses incurred while commuting between client locations.

In spite of these criticisms, some reviews highlighted positive aspects that showcased a commitment to quality care. One satisfied customer emphasized feeling a strong connection with their caregiver despite recognizing limitations in training specific to complex conditions like Dementia. The warmth exhibited by caregivers and staff was consistently mentioned across multiple reviews?indicating that while there might be organizational flaws at play, there remains an intrinsic kindness present among those delivering care.

Additionally, Home Helpers? responsiveness was noted as exemplary by several users who praised their quick reply times following inquiries for services. Clients recounted how swiftly consultations could be scheduled?sometimes within just a few days?which speaks volumes about the company?s eagerness to assist families in need promptly. For those requiring urgent support systems due to health crises or homecare needs arising unexpectedly, this capacity for fast action was incredibly valuable.

Lastly, some clients pointed out how vital having backup support proved beneficial amidst ongoing caregiving responsibilities. Clients felt relieved knowing they had reliable assistance when primary caregivers needed respite or when unfortunate circumstances arose?such as hospitalizations leading loved ones into rehabilitation facilities. These testimonials highlight the dual nature of Home Helpers? services: on one end lies exceptional individual caregivers providing heartfelt service; on another resides systemic challenges requiring attention if the organization is going to sustain its positive reputation moving into future endeavors.

Overall, it is clear that while many clients have experienced remarkable support from Home Helpers of East Idaho?with special acknowledgments towards certain caregivers?the broader operational hurdles faced could hinder effective delivery across all levels of service provision. Those considering personal care options must weigh both commendable interactions against potential structural deficiencies before making an informed decision about their caregiving partner moving forward.

This area of Pocatello, Idaho offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With cafes, restaurants, pharmacies, physicians, and hospitals all within close proximity, residents can easily access essential services and healthcare facilities. The presence of places of worship also provides opportunities for spiritual fulfillment and community engagement. Additionally, the nearby parks offer recreational opportunities for outdoor activities and relaxation. Overall, this part of Pocatello offers a well-rounded environment with convenient access to essential services for seniors considering senior living in the area.

Cafes

• Red Hot Roasters (0 miles)
• Turner Dining Commons (0.8 miles)
• Cafe Tuscano (1.2 miles)
• Idaho Unlimited (1.3 miles)
• Java Espress - Po (1.4 miles)

Places of Worship

• Idaho Pocatello Mission (0.1 miles)
• Central Christian Church (0.1 miles)
• Blazing Grace Church (0.4 miles)
• Southern Baptist Convention (1.1 miles)
• Islamic Soc of SE Idaho (1.1 miles)
• Mountain Valley Baptist Church (1.1 miles)
• Supreme Assembly of Beauceant (1.1 miles)

Parks

• Caldwell Park (0.1 miles)
• Caldwell Park Pocatello,idaho (0.7 miles)
• Alameda Park (1.1 miles)
• Ammon Park (1.2 miles)
• Taysom Rotary Park (1.4 miles)

Restaurants

• Subway (0.1 miles)
• New Hong Kong Restaurant (0.2 miles)
• Gin Sen (0.2 miles)
• Jack In The Box (0.2 miles)
• ChubbyZ (0.3 miles)
• Odyssey Bar (0.3 miles)
• Ming's Cafe (0.3 miles)

Transportation

• Avcenter (0.2 miles)

Pharmacies

• Shaver Pharmacy And Compounding Center (0.3 miles)
• Albertsons Pharmacy (0.4 miles)
• Ed Snell's Pharmacy Shop (0.6 miles)
• Bob's Pharmacy (0.6 miles)
• Bengal Pharmacy (0.6 miles)
• Keymed (0.7 miles)
• Key Med (0.7 miles)

Physicians

• Medical Imaging (0.4 miles)
• Jepsen, Shawn A, DDS (0.5 miles)
• Arthritis Specialty Center (0.5 miles)
• Dr Kevin S. Hill, MD (0.5 miles)
• Urology Center of Idaho (0.5 miles)
• Juniper Springs Internal Medicine (0.5 miles)
• Pocatello Allergy & Asthma Clinic: David E. Parry, MD (0.5 miles)

Hospitals

• Portneuf Medical Center (0.5 miles)
• Portneuf Regional Medical Center (0.6 miles)
• Portneuf Medical Center (0.6 miles)
• Portneuf Labor, Delivery & Postpartum (1.2 miles)
• Portneuf Medical Specialty Clinic (1.2 miles)
• Safe Haven Hospital and Care Center (1.4 miles)
• US Veterans Outpatient Clinic (1.5 miles)