Alzheimer Community Care - Pocatello

Pros

• The staff at Ashley Manor are amazing and treat residents like family.
• Juanita, the administrator, is knowledgeable, supportive, and easy to work with for families during transitions.
• Ashley Manor is clean, comfortable, and well maintained.
• The facility goes above and beyond to ensure the well-being of its residents.
• The atmosphere at Ashley Manor feels like home, with a family-like care that puts residents first.
• Families feel heard, reassured, and well-informed by the always-responsive staff.
• The Cedar location has improved significantly under Juanita's leadership and is highly recommended.

Cons

• There is one staff member, not even certified, caring for residents daily.
• The staff lose track of residents' personal belongings and seem to have little time to do much.
• The facility rarely engages residents in activities, with no bingo or games observed.
• A naked resident was found in a room, and the incident was shrugged off as normal.
• Significant administration turnover caused doubts about the decision to place a loved one there.

Review

This Pocatello memory-care community is best suited for families seeking a small, home-like setting where dementia-specific care remains the central focus. The neighborhood footprint is intimate, the environment is clean and comfortable, and staff routinely establish everyday trust with residents and their families. For loved ones who thrive on personal connections and steady, hands-on attention, this setting delivers the sort of consistent, warmth-driven care that makes transitions from home feel less daunting. The standout factor is leadership that is visibly involved - an administrator who engages families, coordinates care with clarity, and helps ease the decision-making process during what is often a difficult time.

Those weighing this option should explicitly consider alternatives if a larger program with broader medical oversight, more structured activities, or higher staff-to-resident ratios is a priority. This is not a campus with expansive therapy menus or brisk resident turnover in service steps; it is a smaller operation where the day-to-day care hinges on a compact staff team. A handful of reviews flag staffing constraints and leadership turnover in the past, and a report describes a safety lapse involving an unlicensed caregiver. For families seeking highly diversified programming, aggressive activity scheduling, or seamless 24/7 clinical management, stronger-scaling facilities elsewhere may be a better fit.

The practical strengths are clear and repeated: exceptional cleanliness and a home-like atmosphere, with caregivers described as compassionate, patient, and respectful. The administration - especially Juanita - consistently receives praise for accessibility, calm guidance, and a proactive approach to coordinating services and benefits. This setting emphasizes personalized attention, often treating residents like family, which tends to reduce agitation and foster comfort for those with memory challenges. The facility also earns high marks for helping families navigate funding avenues and eligibility requirements, reducing the stress of financial logistics during a tense transition.

Nonetheless, notable concerns do appear. While the consensus highlights strong caregiver warmth, the smaller scale can translate into tighter staffing windows, raising questions about coverage during shifts or absences. Historical turnover in administration at a related Cedar location has created some uncertainty, and there is at least one account of a safety lapse involving an unaccredited staff member and a resident. Other reviewers point to inconsistent activity engagement and occasional mishandling of personal belongings. These are real risks that prospective families should verify through current staffing data, supervision patterns, and the day-to-day activity calendar before deciding.

The pros - personalized, attentive care, a welcoming environment, and a responsive administrator - tend to offset the drawbacks when the care goal is a truly domestic, low-stress setting tailored to memory care. The intimate scale enables quicker escalation of concerns, more meaningful resident-staff interactions, and stronger family communication, which in turn supports continuity of care. Stabilizing leadership, as evidenced by improvements at the Cedar location, suggests a capacity to resolve issues and strengthen procedures quickly when they arise. For families prioritizing ongoing, relationship-based care over expansive programming, the balance here generally tilts in favor of choosing this community.

For families moving forward, practical steps matter most: schedule a face-to-face with the administrator, tour the current care plans, and request a transparent picture of staffing levels, shift coverage, and supervision practices. Ask to review the incident and enrichment records, and inquire how belongings are tracked and protected. Confirm daily activity options and determine whether the calendar meets the resident's interests and cognitive needs. If warmth, continuity, and a family-like atmosphere align with core priorities and budget allows, this community represents a compelling choice in Pocatello. If a broader, more structured program or stronger guaranteed staffing levels are non-negotiable, it is prudent to broaden the search.

This part of Pocatello, Idaho offers a convenient and lively neighborhood for senior living. With a variety of dining options such as Bamboo Garden, KFC, and Cafe Rio Mexican Grill nearby, residents can easily enjoy delicious meals without having to travel far. In addition, there are several parks like Alameda Park and Sacajawea Park within walking distance for leisurely strolls or picnics. For healthcare needs, there are pharmacies like Walgreens and Ridley's Family Markets close by, as well as physicians' offices including Rocky Mountain Psychiatry and Idaho Eye and Laser Center. The area also has numerous places of worship such as Mountain Valley Baptist Church and Central Christian Church for spiritual support. Overall, with amenities like hospitals including Portneuf Medical Center, transportation services like Avcenter and Sam's Taxi Cab, this neighborhood provides a comfortable and convenient environment for seniors looking to settle down in Pocatello.

Restaurants

• Bamboo Garden (0.1 miles)
• KFC (0.3 miles)
• Mandarin House (0.3 miles)
• Sonic Drive-In (0.3 miles)
• McDonald's (0.4 miles)
• Cafe Rio Mexican Grill (0.4 miles)
• Nosh Mahal (0.5 miles)

Parks

• Alameda Park (0.2 miles)
• Ammon Park (0.8 miles)
• Caldwell Park Pocatello,idaho (0.9 miles)
• Caldwell Park (1.2 miles)
• Sacajawea Park (1.6 miles)

Pharmacies

• Ed Snell's Pharmacy Shop (0.2 miles)
• Fred Meyer Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Ed Snell's Pharmacy Shop (0.6 miles)
• Key Medical (0.7 miles)
• Snake River Long Term Care Pharmacy (0.7 miles)
• Ridley's Family Markets (0.7 miles)

Cafes

• Idaho Unlimited (0.2 miles)
• Java Espress - Po (0.3 miles)
• Starbucks (0.5 miles)
• Jeri's Jumbo's Cafe (1 miles)
• Red Hot Roasters (1.2 miles)
• Rain Water Refreshed (1.3 miles)
• Cafe Tuscano (1.4 miles)

Places of Worship

• Mountain Valley Baptist Church (0.2 miles)
• Church of Jesus Christ of Latter Day Saints (0.4 miles)
• Southern Baptist Convention (0.5 miles)
• Supreme Assembly of Beauceant (0.6 miles)
• Blazing Grace Church (0.8 miles)
• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• Central Christian Church (1.2 miles)

Physicians

• Rocky Mountain Psychiatry (0.4 miles)
• Miracle-Ear Hearing Aid Center (0.5 miles)
• Idaho Eye and Laser Center (0.9 miles)
• Alameda Vision Center (0.9 miles)
• Idaho Surgicenter (0.9 miles)
• Pocatello Orthopaedics & Sports Medicine (0.9 miles)
• Selznick Hugh S MD (0.9 miles)

Hospitals

• Portneuf Medical Center (0.6 miles)
• Portneuf Medical Center (1.4 miles)
• Portneuf Regional Medical Center (1.5 miles)
• Portneuf Labor, Delivery & Postpartum (1.5 miles)
• Portneuf Medical Specialty Clinic (1.5 miles)

Transportation

• Avcenter (0.9 miles)
• Sam's Taxi Cab (1.5 miles)