Alzheimer Community Care - Pocatello

Pros

• The facility is clean, comfortable, and the staff treat residents like family.
• Juanita, the administrator, helps families through transitions and calms anxiety.
• Residents feel they are treated very well.
• The staff are friendly and genuinely care about the residents.
• The staff are compassionate, patient, respectful, and kind.
• The facilities are well-maintained and residents receive meticulous daily care.
• Families receive reliable, reassuring communication from the staff.
• Ashley Manor is a great place with residents well taken care of.
• Juanita is amazing and knowledgeable about programs to qualify for assistance.
• The Cedar location has improved; Juanita has truly turned the place around.
• The staff deliver unprecedented care to residents.
• Families can sleep at night knowing their loved ones are in good hands.

Cons

• There is one person, not even certified, caring for residents daily.
• They lose track of residents' personal belongings and really don't have time to do much of anything.
• Staff have never been seen playing bingo or any games with residents.
• The staff are basically there to make sure residents don't die.
• A naked resident was found in a resident's room and it was shrugged off as normal.
• The reviewer would never have placed their mother there.
• There was significant turnover in administration at the Cedar location, which caused doubt about the decision.

Review

Ashley Manor Memory Care in Pocatello presents itself as a smaller, cozy option for families seeking memory care, and the collected experiences paint a picture of a clean, comfortable space where residents are treated like family. Boasting a homey atmosphere and attentive staff, these reviews repeatedly emphasize a place that feels intimate rather than institutional, with families trusting the staff and administration to care for their loved ones during difficult times.

Several accounts highlight the pivotal role of the administrator, Juanita, in guiding families through transitions and daily care decisions. One reviewer described Juanita as the steady hand who calmly walked a grieving family through the paperwork and the process of moving a loved one from home to memory care. Her presence is portrayed as reassuring during a stressful period, with opportunities for dialogue and practical support that reduce anxiety for the entire family. The same threads of gratitude appear across multiple testimonials, where Juanita's knowledge, accessibility, and hands-on approach are credited with making the transition smoother and less overwhelming.

Loved ones consistently report that the residents themselves are treated with warmth and respect. A mother who says, "They treat me so good here!" becomes a recurring refrain in these testimonials, underscoring the sense of care and personal attention that residents receive. The staff are described as compassionate, patient, and kind, with a genuine commitment to making each resident feel special every day. Families note that the care feels holistic - more than just daily tasks, there is a deliberate emphasis on friendships, daily comfort, and a family-like atmosphere that helps both residents and their families feel supported through challenging times.

The testimonials repeatedly praise the cleanliness and the overall environment, with several reviewers calling Ashley Manor one of the best memory care facilities in Pocatello. The staff's dedication to maintaining a well-kept, inviting setting is linked to the sense that residents can live with dignity and joy. The communication from the facility also stands out; families feel they can reach someone on the other end of the line whenever they need reassurance or updates about a loved one's care. The combination of a clean, well-organized space and responsive communication contributes to a sense of security for families who rely on the facility to safeguard their loved ones.

Beyond general praise, some reviewers highlight specific strengths that set Ashley Manor apart. For some, the administrator's involvement with programs to assist families financially or logistically is a critical advantage, enabling them to access resources they might not have known about otherwise. The staff's ongoing dedication to the well-being of residents - along with the facility's emphasis on purpose and meaningful engagement - reflects a broader commitment to keeping residents connected, active, and valued. In particular, one Cedar Street location reviewer notes that Juanita has been instrumental in guiding a grandmother through needs-based programs, a testament to the facility's willingness to go beyond routine care to meet individual family circumstances.

However, no collection of reviews would be complete without at least one serious concern. One reviewer reports a troubling experience: a single, unaffiliated staff member routinely caring for residents without appropriate certification, coupled with concerning lapses in supervision and activity. The reviewer described mishandling of personal belongings, a lack of engagement with residents during activities, and a disturbing incident involving a naked resident found in the reviewer's mother's room, which was dismissed by staff as if it were normal. This perspective starkly contrasts with the otherwise glowing portrayals and serves as a stark reminder that, in any care setting, attention to safety, privacy, and meaningful engagement must remain a persistent priority. It is a candid caution to consider how a facility handles staffing coverage, resident privacy, and daily activities when evaluating where to place a loved one.

Despite that critical note, the Cedar Street location itself is described as having improved significantly over time. After a period of administrative turnover, Juanita eventually arrived and made a noticeable, positive impact. Reviewers credit her with stabilizing the environment, improving resident care, and identifying resources to support family needs. Her ongoing growth with the facility and its residents is a point of strong endorsement, with some reviewers stating they would highly recommend the Cedar location based on the current leadership and direction.

Taken together, these testimonials present Ashley Manor as a place where many families feel their loved ones are cared for with warmth, respect, and a home-like approach. The stories of compassionate staff, a supportive administrator, and a clean, inviting environment are balanced by a candid critique that emphasizes the need for vigilant staffing, consistent supervision, and active resident engagement. For those seeking a smaller memory care setting in Pocatello, the blend of personal attention, accessible communication, and a culture that strives to treat residents as family makes Ashley Manor a compelling option, with the Cedar location particularly highlighted for its leadership and ongoing improvements.

This part of Pocatello, Idaho offers a convenient and lively neighborhood for senior living. With a variety of dining options such as Bamboo Garden, KFC, and Cafe Rio Mexican Grill nearby, residents can easily enjoy delicious meals without having to travel far. In addition, there are several parks like Alameda Park and Sacajawea Park within walking distance for leisurely strolls or picnics. For healthcare needs, there are pharmacies like Walgreens and Ridley's Family Markets close by, as well as physicians' offices including Rocky Mountain Psychiatry and Idaho Eye and Laser Center. The area also has numerous places of worship such as Mountain Valley Baptist Church and Central Christian Church for spiritual support. Overall, with amenities like hospitals including Portneuf Medical Center, transportation services like Avcenter and Sam's Taxi Cab, this neighborhood provides a comfortable and convenient environment for seniors looking to settle down in Pocatello.

Restaurants

• Bamboo Garden (0.1 miles)
• KFC (0.3 miles)
• Mandarin House (0.3 miles)
• Sonic Drive-In (0.3 miles)
• McDonald's (0.4 miles)
• Cafe Rio Mexican Grill (0.4 miles)
• Nosh Mahal (0.5 miles)

Parks

• Alameda Park (0.2 miles)
• Ammon Park (0.8 miles)
• Caldwell Park Pocatello,idaho (0.9 miles)
• Caldwell Park (1.2 miles)
• Sacajawea Park (1.6 miles)

Pharmacies

• Ed Snell's Pharmacy Shop (0.2 miles)
• Fred Meyer Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Ed Snell's Pharmacy Shop (0.6 miles)
• Key Medical (0.7 miles)
• Snake River Long Term Care Pharmacy (0.7 miles)
• Ridley's Family Markets (0.7 miles)

Cafes

• Idaho Unlimited (0.2 miles)
• Java Espress - Po (0.3 miles)
• Starbucks (0.5 miles)
• Jeri's Jumbo's Cafe (1 miles)
• Red Hot Roasters (1.2 miles)
• Rain Water Refreshed (1.3 miles)
• Cafe Tuscano (1.4 miles)

Places of Worship

• Mountain Valley Baptist Church (0.2 miles)
• Church of Jesus Christ of Latter Day Saints (0.4 miles)
• Southern Baptist Convention (0.5 miles)
• Supreme Assembly of Beauceant (0.6 miles)
• Blazing Grace Church (0.8 miles)
• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• Central Christian Church (1.2 miles)

Physicians

• Rocky Mountain Psychiatry (0.4 miles)
• Miracle-Ear Hearing Aid Center (0.5 miles)
• Idaho Eye and Laser Center (0.9 miles)
• Alameda Vision Center (0.9 miles)
• Idaho Surgicenter (0.9 miles)
• Pocatello Orthopaedics & Sports Medicine (0.9 miles)
• Selznick Hugh S MD (0.9 miles)

Hospitals

• Portneuf Medical Center (0.6 miles)
• Portneuf Medical Center (1.4 miles)
• Portneuf Regional Medical Center (1.5 miles)
• Portneuf Labor, Delivery & Postpartum (1.5 miles)
• Portneuf Medical Specialty Clinic (1.5 miles)

Transportation

• Avcenter (0.9 miles)
• Sam's Taxi Cab (1.5 miles)