Brookdale Pocatello

Pros

• The staff at Brookdale Pocatello is friendly, attentive, and shows genuine care for the residents' needs.
• Residents have access to a variety of activities, including music, outings, and exercise programs.
• The facility is bright, clean, and offers beautiful views from the rooms.
• Families appreciated the open communication from staff, who frequently provided updates on their loved ones' participation in activities.
• Many families found the environment to be homelike and enjoyed the ability for residents to personalize their spaces.
• The food served at Brookdale Pocatello received positive remarks, with some residents expressing satisfaction with meal options.
• Residents benefit from various amenities such as a salon, courtyard, and comfortable gathering spaces for socialization.
• Families felt that their loved ones were engaged and well-cared for during their stay at the facility.

Cons

• The staff at Brookdale Pocatello often lack empathy, particularly the new nurse coordinator, who is described as militant about rules.
• Some residents experienced inadequate care, with complaints about being left in unsanitary conditions and insufficient attention from staff.
• There are concerns regarding the facility's focus on profitability over resident well-being, with a CEO earning a substantial salary while staff are underpaid and overworked.
• The community is criticized for not being suitable for individuals with memory issues, leading to premature discharges due to their inability to adapt care plans.
• Several reviews mention that the environment feels more institutional than homelike, lacking warmth and personalization.
• The food quality was inconsistent, with some describing it as subpar or reminiscent of "kid food."
• One reviewer noted unpleasant odors in the community, contributing to an overall negative impression.
• Cost efficiency was highlighted as a significant issue, with multiple reviewers stating that expenses outweighed the value provided.

Review

The experience of families seeking assisted living for their loved ones at Brookdale Pocatello has garnered a mix of reviews, revealing a complex and multifaceted picture of the community. For some families, the facility has been an oasis of support and adequate care, while for others, it has raised significant concerns about the quality of services provided.

Positive impressions often highlight the friendly and attentive staff at Brookdale Pocatello. Many reviewers cite how welcoming and helpful team members were during tours, as well as their responsiveness to questions and needs. Families have expressed gratitude for the genuine care shown by staff members who frequently engage residents in activities and ensure communication with family members is transparent and regular. The atmosphere seems lively, with various organized activities such as music sessions, church services, outings to stores or medical appointments, and even opportunities for hobbies like woodworking, which some residents thoroughly enjoy.

However, this glowing feedback stands in stark contrast to several alarming accounts from other families. A few reviews raise red flags concerning patient care practices within the facility. Some individuals reported troubling instances where their loved ones received inadequate attention or had confusing experiences related to dementia care during lockdowns due to COVID-19 protocols. Complaints about staff dynamics—specifically regarding perceived insensitivity from upper management—echo dissatisfaction among relatives when they felt their concerns weren't adequately addressed.

There is also criticism surrounding the overall environment in parts of Brookdale Pocatello that suggest a less-than-homelike feel; a number of reviews note that while rooms may be bright and spacious with beautiful views, certain communal areas can seem institutional rather than inviting or cozy. Comments about cleanliness are generally positive; however, there were mentions of unpleasant odors in specific areas that detracted from the overall ambiance during visits.

Food quality appears to be another area where opinions diverge sharply among reviewers. While some found meals satisfactory enough—highlighting choices made available—they noted they weren’t particularly gourmet or tailored to special dietary needs desired by all residents. There was concern over menus being filled with high-carb options unsuitable for older adults' health requirements.

Financial considerations play a significant role in decision-making regarding residency at Brookdale Pocatello as well. Though many families report being impressed by amenities such as private rooms with ensuite bathrooms and shared gathering spaces conducive for socialization, most agree that the costs associated with living there are steep relative to care received. The idea emerges that despite pleasant surroundings and seemingly engaged staff on certain days, ongoing issues could impact long-term satisfaction with what’s received for such financial investment.

In summary, Brookdale Pocatello reveals itself through myriad experiences voiced by its residents’ families: a community capable of providing warmth and engagement intertwined with serious concerns regarding individual needs being met thoroughly in an impersonalized manner under pressure from management policies primarily focused on business interests over compassionate caregiving aspects crucially necessary for elderly populations facing challenges toward maintaining dignity amidst transitions into new living environments.

This part of Pocatello, Idaho offers a diverse range of amenities and services that cater to the needs of seniors. With several places of worship nearby, residents have the opportunity for spiritual growth and community involvement. The abundance of restaurants provides convenient dining options, while the presence of numerous physicians and pharmacies ensures access to quality healthcare services. Transportation options such as Sam's Taxi Cab make it easy for seniors to navigate the area. Additionally, the proximity to parks allows for leisurely walks and outdoor activities. For those in need of medical care, hospitals like Portneuf Medical Center are within close reach. Overall, this neighborhood offers a blend of convenience, comfort, and accessibility for seniors looking to make Pocatello their home.

Places of Worship

• Calvary Chapel Christian School (0.1 miles)
• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• Forerunner Evangelistic Ministry (1.1 miles)
• Supreme Assembly of Beauceant (1.3 miles)
• Church of Jesus Christ of Latter Day Saints (1.4 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• Mountain Valley Baptist Church (1.6 miles)

Restaurants

• Applebee's (0.2 miles)
• Sandpiper Restaurant & Lounge (0.2 miles)
• Burger King (0.3 miles)
• Jack In The Box (0.4 miles)
• Ramirez Mexican Food (0.8 miles)
• Senor Iguanas (0.8 miles)
• Thai Zap (0.9 miles)

Physicians

• West Family Medicine (0.2 miles)
• Idaho Surgicenter (0.5 miles)
• Alameda Vision Center (0.5 miles)
• Idaho Eye and Laser Center (0.6 miles)
• Eyecare Of Southeast Idaho (0.6 miles)
• Intermountain Medical Clinic (0.6 miles)
• Kidney Associates of Southern Idaho (0.6 miles)

Transportation

• Sam's Taxi Cab (0.3 miles)

Pharmacies

• Ridley's Family Markets (0.7 miles)
• Key Medical (1.1 miles)
• Snake River Long Term Care Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Fred Meyer Pharmacy (1.2 miles)
• Ed Snell's Pharmacy Shop (1.6 miles)
• Walgreens (1.7 miles)

Cafes

• Starbucks (1.2 miles)
• Idaho Unlimited (1.3 miles)
• Java Espress - Po (1.5 miles)
• Jeri's Jumbo's Cafe (1.8 miles)
• Cafe Tuscano (1.9 miles)

Parks

• Alameda Park (1.3 miles)
• Ammon Park (1.4 miles)
• Bear Lake National Wildlife Refuge (1.6 miles)
• Sacajawea Park (1.7 miles)
• Caldwell Park Pocatello,idaho (1.9 miles)

Hospitals

• US Veterans Outpatient Clinic (1.9 miles)
• Portneuf Medical Center (2 miles)
• Portneuf Labor, Delivery & Postpartum (2.1 miles)

Theaters

• AMC CLASSIC Pine Ridge 11 (2 miles)