Helping Hands and Healing Hearts

Pros

• Reviewers call Helping Hands and Healing Hearts the very best caregiving service in the world, especially in pinch situations.
• The owner, Lisa, is praised for treating clients like family and providing trust and peace of mind from afar.
• Caregivers are described as compassionate, dignified, and going above and beyond in their care.
• The service is noted for matching the right caregiver to the client and meeting their needs.
• The staff are consistently described as kind, caring, and professional, with high recommendations.
• Overall, the organization is credited with bringing comfort and assurance to families.

Cons

• One should not hire this agency.
• The aide refused to leave and was too tired to take the client to the doctor.
• Caregivers have a habit of not showing up.
• Other caregivers reported that a dementia client was never cleaned or changed all day.
• The supervisor delayed scheduling a doctor's appointment despite 1.5 weeks' notice, causing a three-month wait.

Review

A mix of experiences emerges from the accounts shared about this caregiving agency, with one particularly troubling incident standing in stark contrast to a long thread of overwhelmingly positive testimonials. One reviewer recounts a frightening and stressful interaction in which an aide refused to leave the home despite police involvement, leaving them unable to proceed with a needed doctor's appointment after weeks of waiting. The same account also cites reliability concerns, noting that caregivers historically do not show up, and mentions other caregivers noting that a dementia client was not cleaned or changed over an entire day. This narrative paints a picture of serious safety and care gaps that understandably shake trust in a service that is supposed to support vulnerable loved ones.

Against that troubling memory, a very different voice speaks loudly about the agency's strengths. Another reviewer describes the experience as the best ever, noting that the company "came through on a pinch" for their father. The sentiment here is one of relief and gratitude, emphasizing the ability of the agency to mobilize quickly and effectively in a moment of urgent need. In this account, the caregiver network proves capable of delivering timely support when it's most critical, turning a potentially dire situation into a successful outcome through reliable service and responsive staff.

A chorus of praise emphasizes the quality and compassion of the caregiving team, with phrases that elevate the agency to a level above other providers. One reviewer declares this to be "by far, the very best care-giving service in the world," highlighting not only the care delivered but also the depth of obligation felt by the staff toward the sister who needs assistance. The care described extends beyond routine tasks to embody a compassionate, dignified approach that many other home care services reportedly lack, underscoring a belief that the staff bring a higher standard of empathy and attentiveness.

Trust and family-like support are central themes in several testimonials. Lisa, identified as the owner, is repeatedly described as treating the client "like family" and providing reassurance that is especially meaningful when family members live far away. The sense of security comes from recognizing that the owner and her staff are reliable, and the speaker expresses profound gratitude, feeling that their sister would not be alive without the agency's involvement. This combination of accessibility, familial warmth, and steadfast presence is highlighted as a defining strength of the organization.

The agency's approach to caregiver placement also earns strong praise. Reviewers note that Helping Hands and Healing Hearts goes beyond placing someone who can perform tasks; they are dedicated to matching the caregiver to the client's personality, needs, and situation. This emphasis on proper alignment between caregiver and client is presented as a key factor in delivering not just care, but consistently high-quality, personalized support that respects the individual's dignity and preferences. The result, according to the testimonials, is a level of service that feels tailored, conscientious, and professionally guided.

Individual testimonials reinforce a consistent message: the staff are kind, caring, and professional, and their work leaves a lasting, positive impression. One reviewer specifically mentions that the agency did a great job with their mom and offers a strong recommendation. The collective voice from these accounts paints a picture of a team that takes pride in its work, values its clients, and demonstrates a capacity for genuine, human-centered caregiving. The enthusiastic language - 5-star endorsements, heartfelt thanks, and expressions of gratitude - suggests a strong, loyal client base that associates the agency with meaningful, life-affirming support.

Taken together, the narratives present a multifaceted view of a home care provider that can deliver exceptional, compassionate care and seamless crisis response, while also facing serious criticisms about reliability and boundary-setting in certain situations. The contrast invites potential clients to consider both ends of the spectrum: the deeply meaningful care and family-like trust described by many, and the significant concerns raised by a single account of an incident involving an aide, police involvement, and questions about consistency of service. In evaluating such agencies, these testimonials suggest the importance of clear communication, dependable scheduling, careful screening, and ongoing oversight to ensure that all clients experience the kind of compassionate, dignified care that many reviewers say the organization can and does provide.

Physicians

• Pamela J Connors (1.5 miles)
• Lawrence & Memorial Hospital (2.1 miles)
• Ninigret Orthopedics (3 miles)
• Stadelmann & Gulino (3 miles)
• David S. Cameron (3.1 miles)
• Gentle Gynecolgy: Kong Insu MD (3.1 miles)
• Brian Shannon, DDS (3.1 miles)

Pharmacies

• Walgreens (1.7 miles)
• Mc Quades Marketplace (2.5 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (4.1 miles)
• Anderson (4.1 miles)
• McQuade's Marketplace (4.2 miles)
• McQuade's Pharmacy (4.3 miles)

Restaurants

• McDonald's (2 miles)
• Grey Sail Brewing of Rhode Island (2.3 miles)
• Bridge (2.4 miles)
• The Malted Barley (2.5 miles)
• Koi Japanese Cuisine (2.5 miles)
• Cinder Restaurant (2.6 miles)
• Dog Watch Cafe (3.6 miles)

Cafes

• C.C. O'Brien's (2.4 miles)
• Perks & Corks Cafe (2.5 miles)
• Nana's Bakery & Pizza (2.5 miles)
• Starbucks (4.1 miles)
• Dave's Coffee (8.7 miles)
• Starbucks (9.3 miles)

Transportation

• Amtrak (2.5 miles)

Theaters

• United Theatre (2.5 miles)

Parks

• Wilcox Park (2.5 miles)
• Mystic River Park (5.2 miles)
• Pequot Woods (5.8 miles)
• Bluff Point State Park (8.6 miles)

Hospitals

• Westerly Hospital (3.1 miles)
• Lawrence And Memorial Family Medicine (7.8 miles)
• Pequot Health Center (8 miles)
• Lawrence Memorial Hospital (8 miles)