365 Cabrillo Road, Palm Springs, CA 92262
For more information about senior living options: (844) 490-3973
The move-in experience at The Cottages at Palm Springs is smooth and well-supported by helpful staff. The grounds are scenic with palm trees and well-maintained spaces, and the staff are pleasant and helpful. The community is praised for its caring staff. Staff across the front office, kitchen, aides, and med techs provide great care. The Cottages at Palm Springs is highly recommended by visitors. The facility feels homey with a warm, welcoming vibe and is well maintained. Residents and families appreciate the wonderful care and supportive staff. Tours are informative, and staff answer questions thoroughly. The staff are friendly, engaging, and residents express happiness. Pacifica Palm Springs is described as a beautiful community with resourceful staff and supportive leadership.
One reviewer warned that Pacifica is not suitable for memory care and alleged abuse and neglect, including residents not being fed and caregivers not attending to them. Another reviewer stated the memory care unit lacks sufficient staff and training and that residents are overmedicated. A vendor warned others not to work with the company, claiming they would not pay for services rendered. A commenter alleged caregivers smoked weed during night shifts and that management did not address safety concerns. There were claims that medications were dropped on the floor and residents were not properly showered or dressed. The rooms were described as a tad small.Across a cluster of reviews, Pacifica Palm Springs and the Cottages at Palm Springs come across as a place that many families and residents consider a welcoming, well-tended home rather than a sterile facility. The tone is consistently positive about the environment: palm trees dot the grounds, lawns are well kept, and there's a sense of openness where people can move around comfortably on concrete paths that wind through the property's scenic surroundings. Several reviewers emphasize that the move-in process itself was smooth, with staff like Eddy going out of their way to help, and furniture settling into the unit without incident.
The overall atmosphere is repeatedly described as pleasant and inviting. Reviewers note not only the aesthetic appeal but also the warmth of the people who work there. "Very pleasant place with palm trees and very pleasant, helpful staff," one person writes, and others echo the sentiment that the grounds and common areas are welcoming places to spend time. The sentiment goes beyond just appearances: reviewers frequently praise the staff's attentiveness and the sense that residents are cared for with genuine kindness. The front desk, kitchens, aides, and med techs are singled out for their ongoing, compassionate care, which includes gestures like hugs, holding hands, and personal attention that goes beyond routine tasks.
Care experience and staff dedication are a recurring theme across stories from families and residents. One reviewer, a longtime nurse, describes visiting a woman with memory care needs who has benefited from the staff's careful approach and the gentle, person-centered attention she receives. Others recount how staff members form meaningful relationships with residents, often turning small moments into opportunities for connection. The sentiment is echoed in observations about smaller cottage-style living within a larger community, which some say fosters a more intimate, home-like feeling while still offering the resources of a larger senior living environment. The grounds themselves are a plus for many, with walkers strolling the paths during daily walks and residents enjoying social activities.
Tours and leadership receive particular praise. Several reviewers highlight positive tour experiences, with staff members like Gia and Karla O. providing clear, informative tours and thoughtful answers to questions. The engagement doesn't end at the tour; reviewers repeatedly point to executive leadership by names such as Robert and Melissa (often spelled Mellissa) Polendo, who are described as approachable, hands-on, and proactive in addressing questions and coordinating with families. The sense of teamwork and reliable communication is reinforced by grateful community partners who note the staff's resourcefulness in coordinating events and providing answers. This leadership presence translates into confidence for families considering placement.
Among the more vivid testimonials are those that emphasize the community's unique character - how it stands out from other senior living options in the area. A reviewer describes Pacifica as "a very unique and beautiful community," with a staff that is "welcoming and attentive." Observers who have interacted with the broader network of partners note that Pacifica's team is dependable and responsive, able to mobilize support for residents and families when needed. The sentiment of gratitude is common, with remarks like "Thank you team Pacifica for taking such great care of some of our patients" and appreciation for specific staff members who go above and beyond in their roles.
Not every voice is wholly positive, and the collection includes a strong caution from one reviewer who claims severe neglect and misconduct in memory care. This individual alleges that a family member suffered due to perceived abuse, neglect in feeding, medication mishandling, and other serious issues, and urges others not to place loved ones there. The account is stark and damaging, featuring accusations of staff smoking, sleeping on shifts, and failing to supervise memory care residents, with complaints about medication errors and dirty attire. Acknowledging the seriousness of these charges, the broader set of reviews contrasts this perspective with multiple stories of care, warmth, and professional conduct, suggesting a complex picture where positive experiences are common while serious allegations exist in a single account.
On the broader front, several reviewers celebrate the memory care environment, noting either the specialized approach or the need for stronger training and staffing in late-stage dementia care. Some residents and relatives describe how the memory care cottages offer a quieter, more intimate setting that supports both residents and their families, while others report concerns about staffing adequacy and the risk of overmedication or insufficient attention in certain shifts. These divergent accounts highlight the delicate balance in memory care - where smaller settings can be both comforting and challenging, depending on the specifics of staff training, supervision, and round-the-clock coverage.
In sum, the footprint of Pacifica Palm Springs and the Cottages at Palm Springs in the lived experiences of their families and residents is one of warmth, attentiveness, and a distinctive sense of place. The grounds, the cottage-style living, the emphasis on personal connection, and the visible involvement of leaders and frontline staff leave many feeling confident and grateful for the care their loved ones receive. At the same time, a candid counterpoint reminds readers that any senior living community must be scrutinized carefully, particularly when memory care is involved. With strong advocacy from residents, families, and community partners who praise the staffing, tour experiences, and leadership, Pacifica Palm Springs presents itself as a standout choice for many seeking a home-like environment with attentive care, while also underscoring the importance of ongoing diligence and transparent accountability in all aspects of operations.
8 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Lighthouse Memory Care in Palm Springs, CA offers a comfortable and supportive environment for seniors in need of board and care home services. Our community provides a range of amenities to ensure the well-being and convenience of our residents.
Our fully furnished living spaces are designed with the comfort and safety of our residents in mind. With a spacious dining room, residents can enjoy delicious meals prepared by our staff while accommodating any special dietary restrictions. Housekeeping services are provided to maintain a clean and tidy living space for our residents.
We understand the importance of maintaining an active lifestyle, which is why we offer scheduled daily activities that cater to the interests and abilities of our residents. From engaging social events to recreational activities, there is always something enjoyable happening at Lighthouse Memory Care.
Our dedicated team is trained to provide assistance with activities of daily living, such as bathing, dressing, and transferring. We also coordinate with health care providers to ensure that all necessary medical needs are met. Medication management is offered to ensure that medications are taken correctly and on time.
For added convenience, Lighthouse Memory Care provides move-in coordination services for a seamless transition into our community. Residents can take advantage of our outdoor spaces to relax or engage in activities surrounded by beautiful gardens.
Transportation arrangements are available for medical appointments, ensuring that residents have access to necessary healthcare services. Nearby amenities include cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
At Lighthouse Memory Care in Palm Springs, CA, we strive to provide a high standard of care and support for seniors seeking assisted living services. Our compassionate staff is committed to creating a warm and welcoming community where residents can thrive in their golden years
Lighthouse Memory Care is located at 365 Cabrillo Road, Palm Springs, CA 92262 in Riverside County, California
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