California Nursing & Rehabilitation Center
Save2299 North Indian Canyon Drive, Palm Springs, CA 92262
For more information about senior living options: (844) 490-3973
The collection of opinions about California Nursing and Rehabilitation Center presents a picture of a facility that can be exemplary in some hands and deeply imperfect in others. Across many reviews, there is a strong sense that the right leadership, attentive clinicians, and a genuinely caring staff can make a meaningful difference in residents' lives. Yet there are also persistent complaints about administration, responsiveness, and certain day-to-day shortcomings that leave some visitors and families frustrated. Taken together, the comments suggest a place with real strengths in clinical care and compassion, but with significant room for improvement in consistency and operations.
A common thread in the most favorable reviews is the impression of a hands-on, involved leadership that holds staff to high standards. Several writers highlight a director who is actively checking on patients and ensuring that everyone does their job correctly. Phrases like "the director is a hands-on person who checks on every patient" and "leadership ? runs a tight ship" recur, signaling that when leadership is engaged, residents receive attentive, coordinated care. Families repeatedly credit the nursing team, physical therapy, and physicians for positive outcomes, including mobility gains and steady updates on progress. One reviewer notes a relative who went from limited ability to walking again, attributing much of the improvement to the rehab team, including a commendation for the physical therapist and the doctor who treated her aunt. Another describes CNRC staff as "amazing" and "always warm and welcoming," underscoring the sense that a well-led, cohesive team makes a big difference.
Clinical care itself receives frequent praise. Multiple accounts highlight diligent nursing care, helpful and friendly staff, and effective teamwork among nurses, therapists, and physicians. There are consistent nods to the quality of physical therapy, occupational therapy, and medical oversight, with several reviewers naming specific therapists and therapists' aides by name and calling out their competence and kindness. The sentiment that care is patient-centered - residents treated with respect, and families kept informed - appears repeatedly. Cleanliness and a pleasant environment also surface as frequent positives: "exceptionally clean," "the facility is nice and clean," and comments about a facility that "doesn't smell" reinforce a perception of a well-kept, comfortable setting that supports healing.
Beyond care quality, several reviewers commend the atmosphere and hospitality at the front desk and in intake. Descriptions like "welcoming atmosphere," "front desk was very helpful," and "intake staff do a friendly and thorough job" illustrate a customer-service approach that makes families feel supported from the outset. There is a recurring sense of reassurance from staff who listen, answer questions, and provide timely updates to families about progress and daily changes. This theme of open, communicative care pairs well with the clinically positive feedback to create an overall impression of a facility capable of delivering excellent experiences when operating smoothly.
However, the testimonials also contain sharp criticisms that cannot be ignored. One review paints a stark contrast to the praise: "THIS PLACE IS HORRIBLE ? Beyond dirty!! My dad was sitting in his poo for 2 days," alleging severe neglect and questioning regulatory scrutiny. Other comments point to inconsistencies in responsiveness, such as calls not being answered for hours, delays in help, and meals or bedside assistance that fall short of expectations. A few reviewers mention particular staff members who were rough when moving patients or who seemed bothered by call buttons, and at least one note flags a lack of seated accommodations in rooms, leaving visitors without a comfortable space to converse with loved ones. The contrasts between "exceptionally clean" and "filthy," or between "everyone is great" and "the nursing station is very loud," illustrate a facility whose performance can swing depending on who is on duty or which administration is in place at any given time.
The reviews also reveal how leadership changes and management approaches shape patient experiences. Some remarks explicitly credit new or improved management with addressing concerns and clarifying questions, while others imply that ongoing structural or administrative issues can undercut the day-to-day care residents receive. The consistent praise for leadership being effective - "They run a tight ship" and "the new management team answered my questions and took care of all my needs" - contrasts with the negative experiences described by others, suggesting that organizational factors play a major role in whether care feels coordinated or disjointed.
Overall, the body of reviews depicts a facility with substantial strengths in clinical care, cleanliness, and compassionate staffing, bolstered by hands-on leadership and a culture of patient-centered service. Yet it equally reflects significant weaknesses in some areas of staffing consistency, responsiveness to call bells, room amenities, and everyday cleanliness. For families and prospective residents, the message is nuanced: the potential for excellent, attentive care exists, especially when leadership is actively guiding the team and staff are aligned in their approach to rehabilitation and daily needs. But there are valid concerns about reliability and comfort that merit careful consideration, questions to ask during visits, and ongoing scrutiny of how staff respond to residents' needs in real time.
The California Nursing & Rehabilitation Center in Palm Springs, CA offers a range of amenities and care services to provide a comfortable and supportive living environment for its residents. The community prioritizes the well-being and convenience of its residents by providing amenities such as a beauty salon, cable or satellite TV, community operated transportation, a computer center, dining room, fitness room, and gaming room. The fully furnished accommodations include private bathrooms and kitchenettes for added convenience.
Residents can enjoy delicious meals at the restaurant-style dining room that caters to special dietary restrictions. The community also offers housekeeping services to ensure cleanliness and tidiness. With a small library on-site, residents have access to various reading materials.
For connectivity needs, Wi-Fi/high-speed internet is available throughout the community. Move-in coordination services are provided to assist new residents in an efficient transition process. Transportation arrangements are readily available both for non-medical purposes and for attending doctors' appointments.
In terms of care services, the community ensures 24-hour call system availability and supervision to prioritize resident safety. Staff members assist with activities of daily living including bathing, dressing, and transfers as needed. Medication management is provided to ensure timely administration. A mental wellness program is also implemented to address emotional well-being.
Residents have access to a wellness center where they can engage in fitness programs tailored to their preferences. Planned day trips and scheduled daily activities offer opportunities for socialization and enjoyment within the community setting. Additionally, concierge services are available to cater to individual needs and preferences.
The location of the California Nursing & Rehabilitation Center adds further convenience with numerous nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals as well as transportation options.
Overall, this assisted living community strives to create an enriching environment that promotes comfort, independence, social engagement, and personalized care for its residents in Palm Springs.
California Nursing & Rehabilitation Center is located at 2299 North Indian Canyon Drive, Palm Springs, CA 92262 in Riverside County, California
California Nursing & Rehabilitation Center on seniors.fyi includes 10 photos including images showing building, landscaping, interior, lobby, reception, healthcare, wheelchair, courtyard, and more.
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