California Nursing & Rehab Ctr

Pros

• The facility has a nice paint job and appealing décor, which creates a welcoming environment for patients and visitors.
• On day two, everything went smoothly for the patient, indicating that the staff can provide adequate care at times.
• The staff eventually located an oxygen concentrator that was within date, showing their willingness to address concerns when pressed.
• The family member's advocacy for their father's health resulted in improved care and better oxygen levels for the patient.
• The staff managed to stop the initial nosebleed, demonstrating their ability to respond to urgent medical issues effectively.

Cons

• The oxygen concentrator provided to the patient was out of date and required pressure from family members for replacement.
• The food served to the heart patient was inadequate and not suitable for his dietary needs.
• Staff switched the patient's concentrator without providing a date or inspection card, raising concerns about equipment safety.
• Medical staff initially dismissed a low oxygen level reading, causing concern for the patient's well-being.
• After experiencing a nosebleed, staff inadequately managed the situation by pulling cotton out prematurely, leading to renewed bleeding.
• Emergency room staff displayed poor knowledge of first aid procedures for nosebleeds, risking further complications for the patient.
• Despite the facility's appealing décor, it does not deserve its five-star rating due to inadequate care and safety practices observed during the stay.

Review

Review of Patient Experience: A Concern for Care Standards

In a healthcare facility that boasts a five-star rating, one might expect to encounter high standards of patient care. However, my father’s three-day stay revealed significant lapses in both equipment management and medical protocols that led to concerning situations and raised serious questions about the quality of care provided.

Upon my father's admission on day one, a glaring issue emerged regarding his oxygen concentrator. The unit was found to be out of date, prompting me to engage with the staff to replace it with a compliant model. This oversight pointed toward possible neglect in equipment maintenance and safety checks that are essential for patients reliant on oxygen therapy. The fact that I had to press the staff for action indicates a potentially systemic problem within the facility regarding responsiveness and attentiveness to patient needs—critical aspects in any medical environment.

Day two seemed uneventful, yet it still lacked attention to dietary requirements, especially for heart patients like my father. The serving of tater tots and a grilled roast beef sandwich falls short of what should be expected for someone requiring specialized nutrition due to heart conditions. Nutritional considerations are fundamental in promoting recovery and well-being among patients; thus, this instance highlighted an area where the facility could improve significantly.

On day three, however, things took a turn for the worse when I discovered that my father was struggling to breathe due to another switch in his oxygen concentrator. Alarmingly, the new unit was devoid of any inspection date or certification card—a critical indicator that it had not undergone necessary checks or maintenance. My persistent inquiries led staff members initially to propose a breathing treatment without first checking his oxygen saturation levels. When they finally did check and found him at 92%, which is concerningly low for anyone requiring supplemental oxygen, their lackadaisical attitude—wherein they deemed anything above 92% acceptable—was troubling.

The situation deteriorated further after I left for home following assurances that things were under control with the replacement concentrator showing improved readings. Within ten minutes, my father contacted me again, reporting an incessant nosebleed—a condition exacerbated by his blood-thinning medication as part of his heart treatment plan. After he informed me that staff had unsuccessfully attempted to manage the bleed by removing cotton packed into his nose—only causing it to resume bleeding—I received notice from them that he would need transfer to the emergency room (ER). This sequence illustrates not only negligence but also poor decision-making under pressure.

Once transported to the ER, further procedural deficiencies became apparent as staff attempted to lay my father flat on his back during treatment for his nosebleed, ignoring standard first-aid practices. Medical professionals should be well-versed in handling such situations; pinching the nose while leaning forward is critical advice often taught in basic first-aid courses but appears neglected here. Instead, even after he expressed discomfort at having blood collect in his mouth from being laid flat, they shifted him into an unfavorable position by raising his legs—a response contrary to established guidelines aimed at preventing airway obstruction during nosebleeds.

Despite its attractive décor and outward appearance suggesting quality care—demonstrated by its five-star rating—the reality experienced by my father starkly contradicts this image. The multiple issues encountered highlight serious flaws within both operational protocols and fundamental patient care practices at this facility. It begs reflection on how ratings are assigned versus actual patient experiences behind closed doors and urges scrutiny into ensuring patient welfare remains paramount over aesthetic appeal or superficial accolades.

This part of Palm Springs, California offers a diverse range of amenities and services that cater to the needs of seniors looking to settle in the area. With a variety of restaurants, cafes, pharmacies, physicians, and hospitals within close proximity, residents can easily access healthcare services and enjoy dining options. Additionally, the presence of parks and theaters provides opportunities for leisure activities and entertainment. The convenient location near Palm Springs International Airport also makes it easy for visitors to come and go. Overall, this neighborhood offers a vibrant mix of resources that can support a comfortable and active lifestyle for seniors looking to make Palm Springs their home.

Restaurants

• Boozehounds (0.1 miles)
• Rick's Restaurant & Bakery (0.2 miles)
• Billy Reed's Restaurant (0.3 miles)
• Sandfish Sushi & Whiskey (0.4 miles)
• Bootlegger Tiki (0.9 miles)
• Loco Charlie's Mexican Grill (1 miles)
• Eight4Nine (1.1 miles)

Cafes

• 4 Paws Coffee Co. (0.4 miles)
• Cartel Coffee Lab (0.4 miles)
• Ernest Coffee (0.8 miles)
• Starbucks (1 miles)
• Cafe La Jefa (1.1 miles)
• Palm Springs Koffi (1.3 miles)
• Starbucks Reserve (1.8 miles)

Physicians

• Dr. William J. Grimm, DO (0.5 miles)
• Rancho Mirage Fertility Center (0.7 miles)
• Aaronson Plastic Surgery Center (0.7 miles)
• Contour Dermatology & Cosmetic Surgery Center (0.7 miles)
• Capily Institute (0.7 miles)
• Premier Surgical Associates (0.7 miles)
• Dr Nora J. Bucher, MD (0.7 miles)

Pharmacies

• Desert Hospital Outpatient Pharmacy (0.7 miles)
• Albertsons Pharmacy (1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.1 miles)
• Rite Aid (2.1 miles)
• The Medicine Shoppe (2.2 miles)
• Rite Aid (2.2 miles)

Hospitals

• Desert Regional Medical Center (0.8 miles)
• Eisenhower Labtechniques Palm Springs (2.2 miles)
• DOHC Infusion Clinic (2.5 miles)

Parks

• Ruth Hardy Park (1.1 miles)
• Palm Springs Dog Park (2.8 miles)
• Demuth Park (3.8 miles)

Theaters

• Regal Palm Springs (1.9 miles)

Transportation

• Palm Springs International Airport (PSP) (2.9 miles)

Places of Worship

• Bloom In The Desert Ministries (3.5 miles)