303 West Pico Road, Palm Springs, CA 92262
For more information about senior living options: (844) 490-3973
The staff are wonderful. The grounds are beautiful and well kept. George the local turtle is a beloved fixture. The hospitality is excellent. Carson, Jeff, and the team are attentive and friendly. The breakfast is great. The pool and hot tub are amazing. The rooms are extremely clean. The resort offers a boutique Palm Springs experience. The atmosphere is calm, cozy, and inviting.
The rooms are adequate but in need of gut renovations. The jacuzzi is in desperate need of resurfacing and equipment upgrades for stronger jets and warmer temperatures. A mosquito issue was reported, likely caused by a broken sprinkler head and an ineffective fountain. The shower in the room was moldy and very dirty, with the steam room also moldy, indicating poor maintenance. The mattress was described as very firm and uncomfortable. The booking/refund policy is seen as unreasonable and gouging, with a $600 nonrefundable booking fee and no refunds 60 days prior. Under new ownership, services and amenities have been cut or removed (snacks in room, pool refreshments, hammock), prices increased, and guests report a cold pool and overall decline in quality. Management was criticized as condescending, with a notable decline in service despite prior responsiveness by staff. A reviewer called it unconscionable that a refund was not offered after the author's mother's death.Desert Paradise Resort presents itself as a welcoming, garden-like sanctuary in Palm Springs, where guests consistently praise the grounds, the sense of privacy, and the intimate, boutique vibe. Many visitors are drawn in by the oasis-like setting, the shade-dappled pathways, and the chance to spot George the local turtle wandering the premises. The location close to downtown, the unpretentious atmosphere, and the impression of hospitality being at the heart of the experience all come through clearly in the reviews. Several guests describe days that feel quiet, relaxed, and restorative, with the grounds offering a retreat from the outside world and a space to unwind in a low-key, serene environment.
A recurring thread in these evaluations is the hospitality and warmth of the staff. Across numerous accounts, guests single out individuals such as Carson, Christopher, Ben, Omar, Rick, and Jeff for their attentiveness, friendliness, and willingness to go the extra mile. One guest calls the staff "incredible" and "attentive to the guests' needs," while another highlights the family-run, "genuine" service that makes a large difference in their stay. The positive sentiment about the team is strong enough that guests repeatedly note that the hospitality alone would bring them back, even when other aspects of the property aren't perfect. The sense of community - repeat guests reconnecting with staff and other visitors during Pride events, for example - also emerges as a meaningful, recurring highlight.
The resort's amenities and environment consistently get high marks. Reviewers frequently praise the pool, the hot tub, the steam room, and the dry sauna as standout features, with guests describing the water as enjoyable, the facilities well maintained, and the overall atmosphere as peaceful and rejuvenating. Some guests note special touches like breakfast served daily, free snacks and sodas, and a quiet, private grounds experience that feels separate from the bustle of the city. The outdoor spaces - shaded grounds, intimate courtyards, and the sense of an oasis - are a major draw, and several guests emphasize the pleasure of a relaxing, low-key stay that focuses on comfort and simple pleasures.
Despite the strong positive impressions, several guests point to significant shortcomings related to the rooms themselves. The property is often described as adequate or pleasant but in need of serious renovations. Some reviewers call the rooms dated, with particular emphasis on bathroom conditions and fixtures that show their age, such as tile with mold, worn showers, and older furnishings. A number of guests report that mattresses are uncomfortably firm, and some mention that coffee quality isn't up to par. In-room problems range from broken or insufficient amenities to maintenance and housekeeping lapses: reports of towels not being replaced, a housekeeping visit frequency described as infrequent, and in one instance a door or shelf hazard created by broken glass. A few reviews mention a lack of basic toiletries on several days. Taken together, these comments illustrate a divide between the resort's beloved grounds and the more dated, less consistently maintained sleeping spaces.
There is also a thread of concern about the property's management and maintenance practices. Several guests mention a recent ownership transition and express frustration with what they perceive as a decline in service and upkeep. Some describe the new management with particularly harsh language, suggesting that services and amenities have been cut or reduced, while prices have remained elevated. Specific complaints include a pool that's cooler than desired, the removal of certain conveniences like hammocks and poolside refreshments, and a general sense of diminished attention to detail. The sentiment about management is not universal, but it is prominent enough to color the overall impression for those who have had prior, more positive experiences under different leadership.
Two especially unsettling issues crop up in separate accounts: a strict refund policy and a deeply personal experience that test the resort's responsiveness to guests' vulnerable moments. One reviewer condemns a "no refunds 60 days prior" policy as gouging, arguing that life can derail travel plans and that the financial stakes are disproportionate to the inconvenience. In another poignant note, a guest recounts the death of a mother during a stay and claims that the owner offered insufficient compassion or consideration regarding a refund for unused nights. These anecdotes underscore how policy and customer service decisions can significantly influence a guest's takeaway, especially during difficult personal circumstances.
Overall, Desert Paradise Resort surfaces as a place of strong, affectionate attachment for many guests who value its grounds, its friendly, attentive staff, and the overall sense of a boutique, welcoming retreat. It is described as a pleasant, reasonably priced motel-like experience with a distinctive vibe that resonates with a gay and Pride-friendly clientele. Yet it remains clear that, for some visitors, the draw of the setting is tempered by real concerns about room quality, maintenance consistency, and the implications of management decisions. For prospective guests, the most balanced takeaway is that you may arrive to a staff that makes you feel special and grounds that feel like an oasis, but you should be prepared for variability in room condition, to verify current policies and amenities, and to assess how recent ownership changes might shape your stay. If you're seeking a peaceful, intimate escape with caring people at its core, Desert Paradise can deliver; if you prioritize flawless rooms and uniformly high maintenance, it's worth looking closely at recent reviews and firsthand inquiries before booking.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Palm Springs International (3 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Paradise On Pico in Palm Springs, CA is a luxurious assisted living community offering a range of amenities and care services to ensure the comfort and well-being of its residents. This community is fully furnished and features a beautiful dining room where residents can enjoy delicious meals prepared by our skilled chefs.
The professionally landscaped garden provides a peaceful outdoor space for relaxation and socializing. Housekeeping services are provided to maintain a clean and tidy living environment. Wi-Fi/high-speed internet connectivity ensures that residents can stay connected with their loved ones or pursue their personal interests online.
Paradise On Pico offers comprehensive care services to assist residents with their daily living activities, such as bathing, dressing, transfers, and medication management. Our dedicated staff coordinates with healthcare providers to ensure seamless medical care for each resident's specific needs. Special dietary restrictions are catered to, including diabetes diets, ensuring that residents receive nutritious meals prepared and served onsite.
Transportation arrangements are available for medical appointments, allowing residents easy access to healthcare facilities. Nearby amenities include 10 cafes, 2 parks, 12 pharmacies, 24 physicians, 46 restaurants, as well as places of worship and theaters for cultural enrichment options.
Engaging in daily activities is encouraged at Paradise On Pico with scheduled events designed to promote social interaction and overall well-being among the residents. This community provides a comfortable and supportive environment for seniors seeking quality care combined with an active lifestyle.
Overall, Paradise On Pico in Palm Springs offers an exceptional assisted living experience where residents can enjoy luxurious amenities while receiving personalized care tailored to their individual needs within close proximity to various conveniences in the surrounding area.
Paradise On Pico is located at 303 West Pico Road, Palm Springs, CA 92262 in Riverside County, California
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