16729 Tulsa Street, Granada Hills, CA 91344
For more information about senior living options: (844) 490-3973
The owners provided a trial-month option with a refund if not satisfied. The policy allows pro-rated refunds if the home doesn't work out. The facility hosts family events on-site, such as a family BBQ.
The owners promised a trial month with a pro-rated refund if not happy, but the last five days were refused when safety concerns arose. Flats of eggs were not refrigerated for over three hours in heat, risking salmonella. Adele argued with the reviewer about refrigeration and claimed eggs are always left out. Adele's daughter and family visited the facility unmasked during rising Covid, wandering through with the 89-year-old resident unprotected. Calls to Adele and Florence about safety concerns went unanswered, with a claim that a resident was using their phones. Residents were fed cheap frozen 89-cent meals heated in microwave containers. The facility did not turn on air conditioning during hot weather, leaving the home frequently at 85 degrees or higher.A family member's experience at Orchid Board and Care paints a troubling picture of care, communication, and safety concerns under the ownership of Florence and Adele. According to the reviewer, the initial agreement sounded promising: Florence offered a trial month with the understanding that if the arrangement didn't work out, the last month could be pro-rated and refunded. The promise of a trial period and a refundable option suggested a level of flexibility and confidence in the facility. But the reviewer says that the reality diverged sharply from that promise, particularly when it came to how refunds were handled and how the facility prioritized safety and resident well-being once money had changed hands.
A central claim concerns basic food safety practices. The reviewer alleges that flats of eggs were not refrigerated for more than three hours in heat, creating a potential risk of salmonella for vulnerable residents. When the reviewer raised the issue with Adele, they say the response was defensive: Adele argued that the facility "always leaves them out," minimizing the concern and dismissing the possibility of proper refrigeration. This juxtaposition - an elder-care setting where food safety is expected to be a first priority - left the reviewer uneasy about what other, less visible practices might be compromised behind the scenes.
The review also highlights a serious lapse in infection control and Covid safety. The owner's family, Adele's daughter and a family of five including three children, attended a weekend family BBQ at the facility at 5 pm. The event was unmasked during a period of rising Covid cases, and the visitors reportedly wandered through the home where the reviewer's 89-year-old mother resided, finishing her dinner unprotected. The reviewer says they tried to contact both Adele and Florence to address the risk, but their calls were not answered, with staff allegedly claiming a resident was using the phones. This sequence of events is framed as a direct violation of protective measures that should be standard in a home caring for an elderly, high-risk population.
Beyond safety and infection control, the reviewer raises concerns about the quality and value of meals provided to residents. They describe the meals as "cheap frozen 89-cent" options that are heated in microwave containers. The implication is not just about taste or variety, but about the nutritional adequacy and dignity of meals offered to residents who may have limited ability to advocate for themselves. The use of economical, pre-packaged meals in a setting meant to support health and comfort for older adults stands in stark contrast to expectations of attentive, restorative care.
Another significant point concerns the facility's climate control and comfort. The reviewer notes that the home did not turn on the air conditioning when the weather was hot, resulting in temperatures frequently climbing to the mid-80s. For an elderly resident, such sustained heat can be more than uncomfortable - it can be hazardous, exacerbating existing health issues and causing distress. The claim suggests a pattern rather than an isolated incident, indicating ongoing discomfort for residents and a lack of appropriate response from the management.
Taken together, these issues - unfulfilled refund assurances, unsafe food handling, a breach of Covid precautions by visiting family members, substandard meals, and failing indoor climate control - create a portrait of a facility where resident safety may be compromised and where communication with families appears inadequate. The reviewer depicts a sequence of events that eroded trust: promises made during a trial arrangement did not translate into reliable policies, safety concerns were dismissed or ignored, and attempts to engage the owners or management were met with silence or nonresponsive behavior.
Ultimately, the reviewer's account portrays Orchid Board and Care as a place where basic care standards and transparent communication were not consistently upheld. The combination of food safety concerns, potential infection risks, questionable meal quality, and uncomfortable living conditions for an elderly resident, all compounded by poor access to leadership and accountability, left the reviewer feeling alarmed about their mother's welfare and the overall safety of the home. The narrative serves as a cautionary tale for families considering this facility, underscoring the need for clearer policies, responsive management, and rigorous adherence to food safety, infection control, and environmental comfort in elder care.
6 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Burbank-Glendale-Pasadena (9 miles away) Los Angeles International (23 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Orchid Living Board And Care in Granada Hills, CA is a welcoming and fully furnished assisted living community that provides personalized care and support for seniors. With a focus on creating a comfortable and homelike environment, residents can enjoy a wide range of amenities and services that cater to their individual needs.
The community features a spacious dining room where residents can savor delicious meals prepared with special dietary restrictions in mind. Housekeeping services ensure that the living spaces are clean and well-maintained at all times. Outdoor spaces, including gardens, offer opportunities for relaxation and fresh air. Additionally, residents have access to telephone services and Wi-Fi/high-speed internet to stay connected with loved ones.
The dedicated care team at Orchid Living Board And Care is committed to assisting residents with activities of daily living, such as bathing, dressing, and transfers. They also provide coordination with health care providers and medication management to ensure optimal health and well-being. For individuals with diabetes or specific dietary needs, the community offers specialized diet plans. Transportation arrangements are available for medical appointments.
Residents can participate in scheduled daily activities designed to enhance their social engagement and overall well-being. With several cafes, parks, pharmacies, restaurants, transportation options, places of worship, theaters, and hospitals nearby, there are ample opportunities for residents to explore the local area and maintain an active lifestyle.
Orchid Living Board And Care provides a supportive environment where seniors can receive personalized care while enjoying a variety of amenities and nearby conveniences.
Orchid Living Board And Care is located at 16729 Tulsa Street, Granada Hills, CA 91344 in Los Angeles County, California
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