Senior Helpers - Granada Hills, CA

Pros

• The client had a positive experience with Senior Helpers and immediately felt confident in their choice.
• Senior Helpers staff were able to successfully match the difficult client with multiple caregivers that she actually liked, which was a big accomplishment.
• The client found Senior Helpers to be very reliable and was pleased with their consistent caregiver and lack of billing issues or surprises.
• The client's overall experience with Senior Helpers was positive and they would recommend them to others.
• The staff at Senior Helpers were described as amazing, wonderful, and helpful by a satisfied customer.
• Another customer had a positive experience with Senior Helpers initially and found the staff to be wonderful.
• The customer appreciated the thoroughness of Senior Helpers' evaluation process in matching appropriate caregivers for their fragile elderly mother.
• A consistent caregiver from Senior Helpers provided great support and assistance during the client's journey for their mother's care.

Cons

• The client expressed disappointment in the agency they initially hired based on their research and interviews.
• There was a negative experience with Senior Helpers, Granada Hills, as the caregivers did not follow instructions despite an extensive evaluation and interview process.
• A complaint about Senior Helpers' charging policy, specifically regarding their advance deposit and refund procedure.
• A statement criticizing the high cost of Senior Helpers compared to other similar services.
• The client mentioned that they will no longer require the services of Senior Helpers because there isn't much for the helper to do at this point.

Review

Finding the right caregiving service for an elderly loved one can be a daunting and emotionally taxing journey, especially when dealing with complex health issues such as Alzheimer?s disease. One reviewer shared their initial experience after interviewing various agencies and ultimately choosing a competitor that turned out to be ill-suited for their needs. Recognizing the mismatch, they decided to reach out to Senior Helpers, which provided an immediate sense of hope and reassurance. The contrast was significant; Senior Helpers quickly demonstrated that they understood both the specific requirements related to Alzheimer?s care and the personal dynamics at play. This reviewer's mother had been described as ?difficult? and ?challenging,? yet remarkably, Senior Helpers managed to provide her with caregivers she not only tolerated but actually liked?an impressive feat given her prior resistance to accepting help from others.

The effectiveness of staff-matching at Senior Helpers was a particularly positive aspect highlighted in the reviews. Unlike other agencies where caregivers failed to follow instructions or resonate with the client, Senior Helpers reportedly succeeded in pairing several caregivers who were well-received by the mother in question. This ability to connect with clients is vital, especially for families caring for loved ones who may exhibit frustration or anger stemming from their conditions. Over a few months of part-time assistance, this reviewer expressed confidence in returning to Senior Helpers should there be more intensive needs in the future.

However, not all experiences with Senior Helpers were as favorable. Another reviewer detailed their struggle with caregiver assignments during what was intended to be a crucial period of support for their elderly mother. Despite undergoing an extensive evaluation process prior to hiring, they found themselves dissatisfied after three consecutive evenings of service from different caregivers?all of whom failed to adhere to explicit instructions provided by the family. The situation became complicated due to perceived financial injustices regarding deposits; Diana McRae's handling of advance payments drew particular ire, as it appeared families would be penalized financially even if services did not meet expectations.

Despite these mixed reviews surrounding caregiver performance and billing practices, some clients reported an overall positive experience with Senior Helpers. Many praised the reliability of services rendered and noted that having a consistent caregiver fostered a sense of familiarity and comfort?not just for them but also for their loved ones receiving care. Reports indicated no surprise charges or billing discrepancies over time; satisfaction seemed rooted in both quality care and transparent communication about costs.

Yet budget considerations cannot go unmentioned when discussing caregiving services like those offered by Senior Helpers. Some reviewers expressed discontent regarding pricing structures that felt exorbitant compared to local alternatives offering similar levels of professional care without the substantial price tag associated with larger organizations like Senior Helpers. Families looking into caregiving options are understandably concerned about cost-effectiveness; high rates can lead potential clients away before they've even begun considering service elements such as caregiving quality or staff training.

As evidenced by these varied testimonials?from joy at finding reliable matches for difficult patients to concerns over financial practices?the consumer experience varies widely even within reputable organizations such as Senior Helpers. Individuals navigating this landscape must weigh both qualitative aspects?such as caregiver compatibility?and quantitative factors like pricing models when making decisions about elderly care solutions. For many families embarking on this challenging journey, gathering insights from real-world experiences becomes imperative in selecting an agency that aligns best not only with practical needs but also emotional sensitivities inherent in caring for aging individuals facing serious health challenges like Alzheimer?s disease.

Cafes

• Starbucks (1 miles)
• Starbucks (1.4 miles)
• Porto's Bakery & Cafe (3.7 miles)
• Starbucks (4 miles)
• Starbucks (4.5 miles)
• Winnetka Bowl (6.3 miles)
• Starbucks (7.7 miles)

Restaurants

• In-N-Out Burger (1.1 miles)
• Del Taco (1.2 miles)
• Sugar Suite (1.4 miles)
• McDonald's (2.1 miles)
• McDonald's (2.3 miles)
• Wood Ranch BBQ & Grill (3.4 miles)
• Yard House (3.5 miles)

Hospitals

• Rinaldi Convalescent Hospital (1.2 miles)
• Veterans Administration (1.9 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (2.7 miles)
• Olive View Ucla Medical Center (5.2 miles)
• Kaiser Permanente Emergency (5.3 miles)

Pharmacies

• Rite Aid (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.4 miles)
• Walgreens (3 miles)

Places of Worship

• Immanuel Bible Church (2.8 miles)

Parks

• O'Melveny Park (2.9 miles)
• Holleigh Bernson Memorial Park (4.3 miles)
• Lake Balboa Park (5.4 miles)
• Encino Bike Path (5.8 miles)
• Parthenia Park (6.1 miles)
• Chatsworth Park North (6.2 miles)
• Playground (6.5 miles)

Theaters

• AMC Porter Ranch 9 (3.9 miles)
• Regal Sherman Oaks Galleria (7.9 miles)

Transportation

• Van Nuys FlyAway Bus Terminal to LAX (4 miles)
• Van Nuys Airport (VNY) (4.5 miles)

Physicians

• Mid-Valley Comprehensive Health Center (5.1 miles)
• Southern California Orthopedic Institute (5.4 miles)
• UCLA Health Woodland Hills (8 miles)