Casitas Care Center

Pros

• The staff at Casitas Care Center have been friendly and helpful, providing prompt assistance when requested.
• Patients at the facility are offered various activities to engage in and keep them occupied during their stay.
• One reviewer noted that their relative was receiving adequate care and rehabilitation efforts from the facility.
• The breakfast event organized by the staff was positively received by the residents.
• Overall, some families expressed satisfaction with the level of care provided to their loved ones at Casitas Care Center.

Cons

• The facility fails to answer phone calls, and the food served is of poor quality.
• Residents are often left soiled for extended periods, indicating a lack of adequate care.
• Personal belongings, including clothing and glasses, frequently go missing after being handed to staff.
• Patients with special needs, such as difficulty swallowing, are not adequately monitored during meal times.
• The staffing levels are insufficient, with one nurse and CNA for every 20 patients.
• There is a lack of communication from medical staff regarding residents' conditions or treatment plans.
• Some patients experience delays in receiving necessary medications and medical attention.
• The facility has an unpleasant odor and appears unclean, contributing to a negative environment for residents.
• Staff interactions are often unprofessional, with some employees prioritizing personal interests over patient care.
• Many patients go long periods without basic necessities like food and hydration due to neglectful staff oversight.

Review

The experiences shared by families regarding care facilities present a troubling picture of inadequate treatment and distressing neglect. Many reviews detail alarming instances where patients were left unattended, leading to significant concerns about their well-being and dignity. One family recounted the harrowing experience of having their loved one left soiled for hours on multiple occasions, despite reports being made to staff members. The lack of accountability was evident when complaints were raised with administrators and nursing staff, yet no tangible improvements followed. This neglect proved detrimental; not only did it affect the patient’s hygiene, but it also raised questions about the overall care culture within the facility.

Another unsettling theme noted in these reviews is poor communication between caregivers and families. In one case, a daughter expressed frustration at never receiving updates from her mother's doctor regarding her condition or treatment plan. This isolation from key information compounded the sense of helplessness felt by families witnessing their loved ones suffer without clear guidance or support from healthcare professionals. It highlights a glaring gap in patient advocacy that seems pervasive within such facilities, where family members are left out of crucial conversations about their loved one's health status.

Moreover, numerous accounts lamented inadequate staffing levels as a primary issue contributing to substandard care. One report elaborated on the disturbing ratio of one nurse and one CNA for every twenty patients—an arrangement that undeniably compromises both safety and quality. Another review described how this understaffing led to critical needs being overlooked; basic necessities like bathing and regular medication administration were neglected for days at a time. Patients dependent on caregivers for even fundamental tasks found themselves waiting excessively long for help, often resulting in avoidable suffering.

Food quality emerged as another area of concern across various testimonials. Several individuals reported that meals served were not just unappetizing but occasionally unfriendly to patients with specific dietary restrictions, particularly where swallowing was an issue due to medical conditions like dysphagia. The implications are severe: patients may face nutritional deficiencies if they cannot eat properly due to poor food management or oversight by staff during mealtimes.

Personal belongings also seemed to vanish frequently under suspicious circumstances within these facilities—a deeply troubling aspect that adds insult to injury for families already grappling with their loved ones' health challenges. Items ranging from glasses to clothing mysteriously disappeared after being handed over to laundry personnel or caregivers, leaving grieving family members feeling helpless in reclaiming what was rightfully theirs.

Despite some positive feedback regarding individual experiences at particular care centers—such as engaging activities and attentive staff—it appears these instances are overshadowed by widespread dissatisfaction throughout many other facilities mentioned in reviews. Patients deserve comprehensive care where their physical needs are met alongside emotional support systems that include effective communication strategies with family members. The multitude of negative testimonies serves as a clarion call for reform within skilled nursing facilities; fundamental changes must be implemented for standards to improve significantly while ensuring every patient is treated with dignity and respect they rightfully deserve amid challenging circumstances.

Cafes

• Starbucks (0.9 miles)
• Starbucks (1.5 miles)
• Porto's Bakery & Cafe (3.7 miles)
• Starbucks (3.9 miles)
• Starbucks (4.6 miles)
• Winnetka Bowl (6.3 miles)
• Starbucks (7.7 miles)

Restaurants

• In-N-Out Burger (0.9 miles)
• Del Taco (1.3 miles)
• Sugar Suite (1.5 miles)
• McDonald's (2 miles)
• McDonald's (2.2 miles)
• Wood Ranch BBQ & Grill (3.5 miles)
• Yard House (3.5 miles)

Hospitals

• Rinaldi Convalescent Hospital (1.2 miles)
• Veterans Administration (1.7 miles)
• Tebi, Sina Dr - Providence Holy Cross Medical Center Diabetes Education (2.6 miles)
• Kaiser Permanente Emergency (5.1 miles)
• Olive View Ucla Medical Center (5.3 miles)

Pharmacies

• Rite Aid (1.3 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.4 miles)
• Walgreens (2.8 miles)

Places of Worship

• Immanuel Bible Church (2.6 miles)

Parks

• O'Melveny Park (3 miles)
• Holleigh Bernson Memorial Park (4.4 miles)
• Lake Balboa Park (5.3 miles)
• Encino Bike Path (5.7 miles)
• Parthenia Park (6.1 miles)
• Chatsworth Park North (6.3 miles)
• Playground (6.4 miles)

Transportation

• Van Nuys FlyAway Bus Terminal to LAX (3.9 miles)
• Van Nuys Airport (VNY) (4.3 miles)

Theaters

• AMC Porter Ranch 9 (4.1 miles)
• Regal Sherman Oaks Galleria (7.7 miles)

Physicians

• Mid-Valley Comprehensive Health Center (4.9 miles)
• Southern California Orthopedic Institute (5.3 miles)
• UCLA Health Woodland Hills (8 miles)