Sapphire Of Tucson Nursing And Rehab

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  • Interior

    A welcoming view of the reception area in a healthcare facility.

  • Outdoors

    A vibrant building surrounded by palm trees and desert landscaping under a clear blue sky.

  • Decor

    A well-furnished bedroom featuring two beds, modern cabinets, and televisions.

  • Building

    A vibrant building surrounded by palm trees and lush greenery, set against a partly cloudy sky.

  • Architecture

    A serene aerial view of a modern building surrounded by palm trees during sunset.

  • Landscaping

    Entrance to a building illuminated in the evening, surrounded by landscaping.

  • Lighting

    A vibrant display of colorful lights at night, featuring the Sapphire sign in front.

  • Bathroom

    A hospital room featuring a privacy curtain hanging from a ceiling track.

  • Exterior

    A modern building illuminated in the evening, featuring inviting landscaping and a prominent sign.

  • Office

    A modern conference room featuring a long table and ergonomic chairs, designed for professional meetings.

  • Waiting Area

    A welcoming reception area featuring modern decor and a calming blue color scheme.

  • Parking

    A shuttle bus parked in an empty parking lot on a sunny day.

Sapphire Of Tucson Nursing And Rehab

2900 East Milber Street, Tucson, AZ 85714

For more information about senior living options: (844) 490-3973

3.6 from 100 reviews
5 stars
57
4 stars
9
3 stars
4
2 stars
1
1 stars
29

Assisted Living Skilled Nursing Facility

Overall Review of Sapphire Of Tucson Nursing And Rehab

Pros

  • pro The staff here took great care of a family member.
  • pro The staff here is professional and caring.
  • pro The environment is warm, safe, and truly welcoming.
  • pro Linda at the front desk always greets everyone with a smile.
  • pro Candace, Veronica, and Alec are extremely helpful, knowledgeable, and caring nurses.
  • pro Angelina Gradillas on floor B2 is consistently helpful and dependable.
  • pro Elma, the new administrator, is organized and very caring.
  • pro Elma and the staff were very welcoming.
  • pro The Sapphire facility's care and attention to patients is remarkable; the staff is knowledgeable and caring.
  • pro The rehab staff provided excellent service.
  • pro The place was beautiful, felt like home, and the staff treated visitors with respect.
  • pro The front desk and transportation staff are excellent and helpful.

Cons

  • pro The facility is described as disgusting, with inhumane, cruel staff who lack basic integrity and morality.
  • pro It is considered the worst facility, with warnings not to send loved ones there due to alleged negligence and lack of proper protocol documentation.
  • pro The rehab unit is said to lack professionalism, especially at night, with aides allegedly threatening patients with restraints.
  • pro The kitchen is criticized for not meeting diabetic dietary needs and for serving carb-heavy, greasy, cold meals.
  • pro Call buttons are often out of reach or ignored, leaving patients in soiled clothes for extended periods.
  • pro The building looks old and dirty, with dried blood on walls and hazardous curtain tracks.
  • pro Front desk and phone reception are described as rude, unhelpful, and failing to return calls.
  • pro Administration is accused of racism and heartlessness, indicating widespread mistreatment.
  • pro Families report delays in notifying them about a loved one's death and theft of belongings after death.

Review

Sapphire of Tucson Nursing and Rehab is best suited for families that prioritize hands-on, interpersonal care from frontline staff and a rehab-forward environment where therapists and nurses can make visible progress with an engaged team. The facility can feel warm and welcoming, with praise focused on individual caregivers who show patience, professionalism, and genuine concern for residents. When the care team is stable and attentive, families report tangible benefits in daily living, therapy participation, and overall mood. This is a place where strong therapists, friendly front-desk staff, and a culture of personal connection can make a meaningful difference in recovery and daily comfort. Those who value this kind of care will find experiences that align with their expectations, provided they can tolerate variability in staffing and administration.

On the flip side, serious concerns repeatedly surface in reviews, and those concerns are not easily ignored. A substantial portion of families describe neglectful or inconsistent care, delayed responses to call buttons, and serious lapses in safety and communication. There are accounts of patients not being notified promptly about transfers or deaths, items going missing, and hygiene or equipment issues that raise red flags about daily operations. Several reviews portray a high-stress, understaffed environment during certain shifts, with front-desk and administrative communication falling short of what families expect. In short, the most urgent risk signals center on safety, reliability, and responsiveness - areas that cannot be fully offset by otherwise positive encounters with individual caregivers.

The strongest counterweight to those red flags is the positive evidence of capable rehab teams and genuinely caring staff when conditions align. Therapy departments receive explicit recognition from families and patients alike, with commendations for physical and speech therapy, and for staff who go the extra mile to tailor plans and encourage participation. Instances where administrators or designated leaders have stepped in to reorganize or reassure families - most notably under new leadership - are cited as evidence that the facility can improve and stabilize. When the atmosphere is well-run, with friendly front-desk personnel and dedicated nurses, the experience can be markedly better than anticipated. These bright spots demonstrate that Sapphire has real potential - if the organization maintains consistency across shifts and credentials a culture of accountability.

Yet the contrast between the best and worst experiences is stark, and that dichotomy matters for decision-making. Families who need predictable, proactive communication and a consistently safe environment may find the variability unacceptable. Reports of aggressive or dismissive conduct by some staff, concerns about HIPAA compliance, and nights or weekends with limited responsiveness undermine confidence. The disparity is such that prospective residents should not assume "one good week equals a norm." Rather, it requires an explicit plan: witness how the facility staffs a typical day, request a sample care plan, and verify that family contact points are reliable and timely. The facility's name and leadership have changed, and with that change comes a legitimate expectation of ongoing, verifiable improvement.

For families weighing options, concrete steps matter. Schedule multi-visit tours across different days and times, particularly evenings and weekends, to observe call-button response, nourishment quality, housekeeping, and the cadence of therapies. Ask to meet with the administrator to review staffing ratios, turnover, and ongoing quality initiatives. Request a recent dietary assessment for residents with diabetes, and a tour of the therapy gym to gauge equipment and therapist engagement. Probe discharge planning, family updates, and how incidents are communicated. Review a sample budget and service plan to ensure that promised services align with what will be delivered. Gather firsthand impressions from multiple staff members and, if possible, previous residents or families - consistency across voices matters more than a single positive encounter.

Overall, Sapphire of Tucson presents a facility with undeniable strengths in therapeutic care and genuine caregiver warmth, but it also carries significant concerns about safety, responsiveness, and administrative reliability. For families where compassionate, hands-on care and robust therapy are the priority, and where one is prepared to actively monitor quality and advocate for daily needs, the community can be a strong fit - provided there is a clear commitment to improvements and transparent communication. For those whose top criteria include unwavering safety, steady staffing, and flawless administrative follow-through, it is prudent to consider other communities as part of the senior-living search to ensure peace of mind and predictable, high-quality care.

Features

Housing

  • 240 resident community capacity 240 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Tucson International (4 miles away) Tucson International (4 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Sapphire Of Tucson Nursing And Rehab is a skilled nursing facility located in Tucson, AZ. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.

For those looking to stay active and social, we provide various amenities such as a beauty salon, fitness room, gaming room, small library, and a wellness center. Residents can also enjoy delicious meals in our restaurant-style dining room with special dietary restrictions catered to.

At Sapphire Of Tucson Nursing And Rehab, our highly trained staff provides 24-hour supervision and assistance with activities of daily living including bathing, dressing, and transfers. We also offer medication management services to ensure proper administration of medications. Our team takes pride in providing personalized care tailored to each individual's needs.

Residents can look forward to engaging in a variety of activities arranged by our dedicated staff. These include fitness programs, resident-run activities, planned day trips, and scheduled daily activities. Additionally, concierge services are available to assist with any additional needs or requests.

Our location offers convenience with numerous nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals. Residents have easy access to essential services and opportunities for recreation.

Whether you or your loved one requires short-term rehabilitative care or long-term skilled nursing services, Sapphire Of Tucson Nursing And Rehab strives to provide a comfortable and supportive environment for all residents.

Nearby Places of Interest

This vibrant neighborhood in Tucson, Arizona offers a wide range of amenities for seniors looking to settle in a welcoming community. With multiple hospitals nearby including the University of Arizona Healthcare Hospital and the VA Medical Center, residents have access to quality healthcare services. There are also various physicians' offices, pharmacies, and complimentary medicine options for holistic well-being. Dining options are diverse with popular chains like In-N-Out Burger and local favorites such as Taqueria Pico De Gallo. For leisure activities, there are theaters like Century Theaters at Tucson Marketplace and parks like Reid Park within a short distance. Additionally, places of worship such as St Augustine Cathedral cater to spiritual needs. Transportation is convenient with proximity to Union Pacific Railroad and the Tucson Airport Executive Terminal. Overall, this area provides a balanced mix of healthcare facilities, dining options, entertainment venues, and transportation services for seniors seeking a comfortable lifestyle in Tucson.

Hospitals

  • University of Arizona Healthcare Hospital (0.3 miles)
  • VA Hospital Building 80/Lab (2.1 miles)
  • VA Medical Center (2.1 miles)
  • Tucson Natural (3.5 miles)
  • Arizona Cancer Center (4.3 miles)

Physicians

  • UAMC South Campus Outpatient Clinics (0.3 miles)
  • Clinica Del Alma (1.7 miles)
  • Savahcs Saguaro Clinic (2.2 miles)
  • Complimentary Medicine Association (3.7 miles)
  • SoundPoint Hearing Centers (4 miles)
  • Alvernon Optical (4 miles)
  • Tucson Occupational Medicine (4.1 miles)

Restaurants

  • In-N-Out Burger (0.9 miles)
  • Culver's (1.3 miles)
  • McDonald's (1.9 miles)
  • Taqueria Pico De Gallo (2.7 miles)
  • Tacos Apson (2.9 miles)
  • El Torero Restaurant (3 miles)
  • Barrio Brewing Co. (3.4 miles)

Pharmacies

  • Walgreens (1.1 miles)
  • Walgreens (2.7 miles)
  • Fry's Pharmacy (3.1 miles)
  • Safeway Pharmacy (3.4 miles)
  • Walgreens (3.8 miles)
  • Walmart Pharmacy (4 miles)
  • Walgreens (4 miles)

Cafes

  • Starbucks (1.3 miles)
  • Dutch Bros Coffee (1.4 miles)
  • Starbucks (3.5 miles)
  • Exo Roast Co. (4 miles)
  • Cartel Coffee Lab (4 miles)
  • Starbucks (4.2 miles)
  • The Diamond Cafe (4.3 miles)

Theaters

  • Century Theaters at Tucson Marketplace (1.6 miles)
  • The Loft Cinema (4.5 miles)

Transportation

  • Union Pacific Railroad (2.5 miles)
  • Tucson Airport Executive Terminal - TIA Tower (3.4 miles)
  • Lazar Enterprises (3.5 miles)
  • Delta Airlines (3.6 miles)
  • Main Terminal (3.6 miles)
  • Concourse B (3.6 miles)
  • Rental Car Center (3.6 miles)

Parks

  • Reid Park (2.8 miles)

Places of Worship

  • Apostolic Bethel Temple (4 miles)
  • St Augustine Cathedral (4.1 miles)
  • Benedictine Sanctuary (4.3 miles)
  • Our Saviour's Lutheran Church (4.6 miles)

Frequently Asked Questions

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