Southpointe Healthcare Center

Pros

• The therapy staff is very caring and delightful.
• The place was nice and very clean.
• One of the nurses had a positive experience with a patient.
• The rest of the staff was very nice and helpful.
• The rooms were good and the food was good.
• It was the cleanest facility they had been to.
• Some of the nursing staff were very nice.
• They had a hospice unit that worked out nicely for them.
• The location was convenient for them, as they lived nearby.
• These statements are directly quoted from the reviews provided)

Cons

• The therapy staff is very caring and delightful.
• The food is horrible and always late and cold.
• The wound care specialist never followed the doctor's instructions from the very first day and often didn't show up.
• The room was shared with a patient with dementia even though there were open rooms available.
• Communication with the staff is lacking, they are rude and never answer the phone.
• Visitors are not allowed in the facility, only in the lobby.
• The care provided is not up to par and lacks value for the money paid.
• The entire staff, including nursing, CNA, therapy, and dietary staff, are incompetent.
• Multiple issues arise including negligence in basic care needs like providing water and positioning in a wheelchair.
• Treatment at Southpointe Healthcare Center was terrible with long response times to requests and irregular administration of medications.
• Staff members lied about administering vaccines to patients.
• There were issues with medication administration, including withholding an inhaler from a patient on oxygen 24/7 without a valid reason or explanation given.
• Some head nurses were described as nasty towards patients and their families.
• The policy of having appointed physicians taking over critical patients instead of allowing family physicians to be involved is disliked by some individuals who have had experience with the facility.

Review

Southpointe Healthcare Center has received mixed reviews from patients and their families. While some praise the therapy staff for their caring and delightful nature, there are several complaints regarding other aspects of the facility. Many reviewers express dissatisfaction with the food, stating that it is consistently late, cold, and of poor quality.

One particular concern raised by a reviewer is the lack of adherence to doctor's instructions by the wound care specialist. This individual claimed that from the very first day, the specialist failed to follow instructions and was absent for several consecutive days. They had to seek assistance from a nurse, often late at night. Another issue mentioned by a different patient was having to share a room with a 94-year-old dementia patient despite there being available rooms. Additionally, they were assigned to be on duty 24/7 to ensure the safety of their roommate.

The recreational activities offered at Southpointe Healthcare Center seem limited according to one review. The main activities provided are word searches and crosswords; however, due to spotty internet connection, these tasks must be done manually as the online option is unreliable.

Another common complaint revolves around communication and patient-oriented care. Multiple reviewers describe encountering rude staff members who never answer phone calls. Prior to COVID-19 restrictions, visitors were only allowed in the lobby instead of being able to visit their loved ones in their rooms. Overall, these experiences contribute to a perception that the facility lacks value for money paid.

In one particularly alarming review, a family member shares their mother's negative experience while receiving rehab at Southpointe Healthcare Center. They claim that their mother's health deteriorated rapidly during her stay due to incompetence on part of various staff members such as nurses, CNAs, therapists, and dietary staff. They recount instances where basic needs like water or phone access were neglected and medical instructions were not followed appropriately, resulting in critically low oxygen levels for their mother.

Another reviewer expresses frustration with delays in response to requests for assistance. They recount instances where it would take hours for staff members to respond to their mother's calls for help. They also highlight issues with medication administration and inconsistencies in scheduled treatments such as Nebulizer sessions.

In terms of COVID-19 protocols, a reviewer criticizes the facility for failing to administer the vaccine as promised to their mother. They describe a series of conflicting excuses given by the head nurse, including falsely claiming that their mother refused the vaccine or suggesting that it was not given due to an unrelated TB shot. This lack of professionalism and disregard for patient well-being is deeply concerning.

Despite these negative experiences, there are a few positive comments about the cleanliness and overall appearance of Southpointe Healthcare Center. One individual notes that they had a pleasant experience during their stay, mentioning the helpfulness of most staff members and even expressing gratitude for an intimate encounter with a nurse.

Overall, Southpointe Healthcare Center appears to have shortcomings in various areas including food quality, communication, medical care protocol adherence, and overall patient-oriented care. While some reviewers found certain aspects satisfactory or even enjoyable, these positive experiences are overshadowed by the prevailing negative feedback shared by others.

Pharmacies

• Walgreens (0.1 miles)
• Meijer Pharmacy (0.8 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (1.9 miles)
• Metro Market (2 miles)

Physicians

• Sports Medicine & Orthopedic Center (1 miles)
• Layton Avenue Dermatolgy Clinic (1 miles)
• Greendale Health Center (1.9 miles)
• Innovative Pain Care (3.1 miles)
• Maplewood Center (3.3 miles)
• Oklahoma Pediatrics-Children's Wisconsin (4 miles)
• Lincoln Avenue Clinic (5.1 miles)

Restaurants

• El Beso (1.7 miles)
• McDonald's (1.8 miles)
• McDonald's (1.8 miles)
• The Explorium Brewpub Southridge (1.8 miles)
• Kopp's Frozen Custard (1.9 miles)
• Chick-Fil-A (2 miles)
• Milwaukee Burger Company (2.4 miles)

Cafes

• Starbucks (1.9 miles)
• Hawthorne Coffee Roasters (3.2 miles)
• Starbucks (4 miles)
• Starbucks (4 miles)
• Colectivo Coffee (4.6 miles)
• Starbucks (5.4 miles)
• Starbucks (5.8 miles)

Hospitals

• Aurora St Luke's Medical Center (2.4 miles)
• Surgicenter - Children's Wisconsin (4 miles)
• Froedert Drexel Square Clinic (4.7 miles)
• Rogers Memorial Hospital (5 miles)

Parks

• West Allis West Milwaukee Recr (3.1 miles)
• Humboldt Park (4.2 miles)
• Runway Dog Exercise Area (4.4 miles)
• South Shore Park (5.2 miles)
• Paliafito Park (5.3 miles)

Transportation

• Milwaukee Mitchell International Airport (MKE) (3.6 miles)
• Security Checkpoint (3.6 miles)
• Delta Ticket Counter (3.6 miles)
• Concourse C (3.6 miles)
• Concourse D (3.8 miles)
• MKE Runway (4.1 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (3.6 miles)

Places of Worship

• Honey Creek Church (5.8 miles)