5404 West Loomis Road, Greendale, WI 53129
For more information about senior living options: (844) 490-3973
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The experiences shared about this rehabilitation facility are a study in contrasts. Across numerous accounts, families and residents describe a setting where capable therapists and dedicated nursing staff can shine, even as other aspects of care and the environment fall short in meaningful ways. Several reviewers highlight that the true strength of the place lies in the rehabilitation teams: physical therapy and occupational therapy are repeatedly praised as top-notch, and the nurses are often credited with providing steadfast, compassionate care. In these voices, the therapists are the bright spot - the driving force helping residents regain independence and return home.
Yet the praise for therapy sits beside a chorus of grievances about other facets of the facility. Some reviewers recount a consistently uneven experience with call light response times, with moments of rapid assistance followed by long delays. The resulting anxiety is palpable when residents or family members describe situations where those in need had to wait far too long for help, and there are troubling instances where falls occurred because the resident did not receive timely attention after signaling for aid. One reviewer even notes, "Three falls because the resident can't remember to push the call light should dictate the type of care and attention required," underscoring concerns about overall safety and governance.
Comfort and cleanliness are other major points of contention. Several comments describe rooms as dated or worn, with nail-marked, dingy, or "beat up" appearances that leave a negative impression on families starting from admission. Personal belongings and money are described as at risk in some reviews, contributing to a sense of insecurity about the overall environment. Food service is another consistently negative thread: descriptions range from "lousy" and often served cold to meals that sit out and become dried out, with some days featuring limited or poorly timed daytime meals. A few accounts stand in contrast, recounting moments of satisfaction with cafeteria service or even successful meals with a loved one, but those are less frequent in the collective narrative.
There is also a persistent, troubling note about oversight and administrative practices. Several reviewers question whether dietary orders are followed, whether sufficient PT/OT sessions are offered consistently (especially during holidays or weekends), and whether the facility maintains appropriate infection control and PPE practices. One particularly vivid anecdote details a patient arriving after major back surgery who found the facility old and poorly maintained, with a frightening sense of confinement and a lack of timely therapy during a holiday period. Other accounts describe staff who appear disengaged, sitting in hallways on phones or not providing basic courtesy or timely assistance, which compounds worries about patient dignity and safety.
The emotional impact of these experiences runs deep. Some reviewers speak of feeling trapped or treated with disregard, recounting moments where staff appeared indifferent or under-resourced, and where necessary protections - such as wound care, gloves, or hand hygiene - were reportedly lacking. There are alarming voices that describe regrets and fear: patients feeling coerced into rehab under questionable consent, or families across the country unable to advocate effectively from a distance while witnessing inconsistent care. In contrast, a few narratives emphasize gratitude for the care provided by therapists or particular nurses who stood out for their professionalism and kindness. These pockets of praise remind readers that quality care can exist within the same facility that also contains serious gaps.
Taken together, the collection of reviews suggests a facility with potential upside rooted in its therapy and nursing staff, but with substantial, recurring problems related to environment, safety, consistency, and communication. The most urgent concerns center on safety - timely assistance, fall prevention, and infection control - alongside basic comfort issues like room upkeep and food quality. The inconsistent administration and follow-through on policies - from dietary orders to daily therapy availability - appear to undermine trust and comfort for residents and their families. For someone considering this facility, the prevailing message is clear: the rehab program can deliver excellent therapeutic progress, but that progress may be undermined by broader systemic shortcomings that require attention, improvement, and close, ongoing oversight.
If you're evaluating this place, focus on whether the specific team serving your loved one is the exceptional therapy unit described in many reviews, or whether you'll encounter the more troubling patterns raised by others. Ask about concrete, measurable standards: how quickly call lights are answered, how often OT and PT sessions are scheduled per week, how dietary orders are tracked and followed, and what safeguards exist to protect personal belongings and ensure hygiene. Seek direct feedback from current families about cleanliness, room maintenance, and the responsiveness of nursing and support staff. In short, the facility's best-case picture is a testament to skilled therapists and attentive nurses; the worst-case picture serves as a cautionary tale about the need for stronger, more consistent governance, safety protocols, and day-to-day operations.
Dycora Transitional Health - Greendale is an assisted living community located in Greendale, WI. Our community offers a range of amenities and care services to ensure that our residents live comfortably and independently.
In terms of amenities, we provide various facilities for our residents' convenience and enjoyment. These include a beauty salon, cable or satellite TV, a computer center, a dining room, a fitness room, and a gaming room. We also have outdoor space with gardens for relaxation and recreation. For those who enjoy reading, we have a small library available. Our community is equipped with Wi-Fi/high-speed internet to keep our residents connected with their loved ones.
We offer housekeeping services to maintain the cleanliness and orderliness of our residents' living spaces. Each resident has access to private bathrooms for their privacy and comfort. Our restaurant-style dining ensures that residents receive nutritious meals prepared according to their dietary restrictions.
Transportation is arranged by our community for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination is provided to help new residents settle into their new home seamlessly. In addition, we have a wellness center where residents can engage in activities that promote their mental and physical well-being.
Our care services are designed to support our residents' daily needs. We have a 24-hour call system in place to ensure that assistance is readily available when needed. Our trained staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is offered to help residents stay on top of their medication schedules.
At Dycora Transitional Health - Greendale, we prioritize the overall wellness of our residents by providing special dietary restrictions options and offering a mental wellness program.
To keep our residents engaged and entertained, we organize various activities on a regular basis including fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Additionally, there are several cafes, parks, pharmacies, restaurants, theaters, and hospitals conveniently located near our community for residents to explore.
In conclusion, Dycora Transitional Health - Greendale is an assisted living community that offers a range of amenities and care services to ensure that our residents have a comfortable and fulfilling lifestyle.
Dycora Transitional Health - Greendale is located at 5404 West Loomis Road, Greendale, WI 53129 in Milwaukee County, Wisconsin
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