Harbour House

5900 Mockingbird Lane, Greendale, WI 53129

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
80
4 stars
5
3 stars
7
2 stars
1
1 stars
7

Assisted Living

Overall Review of Harbour House

Pros

  • pro Melissa Pinzer was friendly, informative, and made the family feel welcome.
  • pro The Harbour Village campus is attractive, well lit, and surrounded by green spaces.
  • pro The staff are friendly, helpful, and professional, with Jackie Phillips highlighted for kindness and expertise.
  • pro The meals are great, the facility is clean, and the rooms are nice.
  • pro Harbour Village offers a warm, home-like atmosphere with a wide range of amenities, including local transportation and in-house physical therapy.
  • pro Residents and families note positive experiences at events like Happy Hour, reflecting a supportive social environment.
  • pro The care teams are compassionate, responsive, and build personal relationships with residents.
  • pro Harbour Village provides a full continuum of care - from independent living to memory care - often exceeding industry standards.
  • pro Onsite transportation and robust programming keep residents active and engaged.

Cons

  • pro Caretakers are often understaffed and unable to meet residents' needs, which is discouraging given the over $7,000 per month cost for minimal care.
  • pro One reviewer described Harbour Village as a horrible place to work and to place loved ones, noting persistent staffing shortages.
  • pro Another reviewer recounted an incident where the executive director allegedly told a staff member to "shut up," describing it as very rude.
  • pro A reviewer criticized the campus for offering little outdoor activity and only a few seating areas despite having green space.

Review

Harbour Village leaves a warm first impression for families exploring senior living options. In visits led by a tour guide named Melissa Pinzer, many prospective residents and their loved ones describe a campus that feels inviting and well organized. Melissa is repeatedly praised for her friendliness, thoroughness, and ability to make both parents and adult children feel welcome. The tour environment, the well?lit walkways, and the overall appearance of the campus help set a tone of comfort and safety from the outset.

Across experiences with families who have checked out multiple facilities in the Milwaukee area, Harbour Village often stands out as one of the best choices. Reviewers repeatedly note the strong combination of quality amenities and a caring staff, highlighting great food, comfortable rooms, engaging activities, and a garden that adds a welcoming touch to daily life. One family particularly emphasized how residents appear friendly and how the environment supports a positive mood among both residents and their visitors.

Staff is a common thread in why Harbour Village earns high marks. Jackie Phillips receives frequent admiration for her kindness, knowledge, patience, and professionalism. Several reviewers describe her as a joy to work with and a valuable member of the Harbour Village team, underscoring how important it is to have someone who can guide families and residents with competence and warmth. Beyond Jackie, the overall staff experience is described as very friendly, with meals that are well received and a commitment to cleanliness and helpful service throughout the facility.

The campus itself is portrayed as a "village" in the best sense - homey and welcoming - supported by a broad array of amenities that contribute to independent living and assisted living alike. Reviewers emphasize not just the social atmosphere but the practical supports that contribute to daily life: local transportation services, aides for residents, in?house physical therapy, and a robust program of activities. The staff is consistently described as warm and caring, creating an environment where residents feel valued and engaged.

Beyond the day-to-day, Harbour Village hosts social events that residents and families remember fondly. For example, there are Happy Hours that provide a positive social outlet and allow clients to experience the community in a relaxed setting. Families note that their loved ones tend to have positive, memorable experiences during these events, which adds to the overall sense of belonging and community that the campus seems to cultivate.

The continuum of care at Harbour Village is another key theme in these reviews. Home care providers who visit the campus speak to a long-standing commitment to families across all levels of care - from independent living to memory care. With more than a decade and a half of firsthand experience, they emphasize the facility's dedication to aging in place and to offering options that adapt as a loved one's needs evolve. This perspective often translates into strong confidence when recommending Harbour Village as a viable, long?term housing solution.

Of course, no community is without its challenges, and a few reviewers raise concerns that balance the overall picture. Some caregivers point to ongoing staffing shortages and the practical costs associated with high?quality care, citing a rate around 7,000 per month for certain levels of service. A troubling anecdote about a supervisor's offhand remark also appears in the mix of opinions, reminding readers that even a highly regarded facility must continually address internal communication and staffing pressures. Nevertheless, even among these cautions, the prevailing sentiment remains that Harbour Village offers a strong, compassionate care environment with a wide range of services.

Family stories also touch on memory care and personal transitions. One reviewer recounts the profound impact of a loved one's experience in Harbor House Memory Care, where staff kindness, reliability, and responsive care helped navigate the challenge of dementia care and moving between residences. The activity coordinator, Marge, and the willingness of staff to facilitate connections like weekly Facetime calls with family are highlighted as meaningful, comforting touches that preserve family bonds and a sense of normalcy for residents.

Taken together, Harbour Village presents a comprehensive, engaging, and supportive environment for seniors seeking a continuum of care. The campus is described as beautiful, well maintained, and equipped with a range of living options that promote independence while ensuring safety and security. Across dozens of positive remarks - from friendly, capable staff to thoughtful programming and reliable transportation - the community emerges as a place many families would recommend to others looking for a home that feels like "aging in place," where residents can stay connected, cared for, and engaged as their needs evolve.

Features

Housing

  • 52 resident community capacity 52 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • General Mitchell International (5 miles away) General Mitchell International (5 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Harbour House in Greendale, WI offers a welcoming and comfortable environment for seniors seeking assisted living services. With a wide range of amenities and care services, residents can enjoy a fulfilling lifestyle while receiving the support they need.

The community provides an array of amenities to enhance the residents' experience. A beauty salon is available for those who wish to indulge in some pampering, while cable or satellite TV ensures entertainment options are always at hand. Community operated transportation makes it convenient for residents to run errands or go on outings. The computer center allows seniors to stay connected with loved ones, and Wi-Fi/high-speed internet keeps them connected to the digital world. The dining room offers restaurant-style dining where residents can savor delicious meals prepared by the staff. Additionally, there is a fully furnished gaming room, small library, and wellness center for various recreational activities and maintaining overall well-being.

Care services at Harbour House are designed to meet the unique needs of each individual. There is 24-hour supervision provided by attentive staff members who offer assistance with daily living activities such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescriptions promptly and accurately. Special dietary restrictions are catered to for those with specific health needs like diabetes diet.

A variety of engaging activities are offered at Harbour House to keep residents active and socializing. Concierge services are available to assist with planning day trips or arranging personalized experiences. Fitness programs help seniors maintain their physical well-being, while resident-run activities encourage social interaction among peers. Scheduled daily activities provide opportunities for learning, recreation, and entertainment.

Harbour House boasts an ideal location near various amenities in the Greendale area. With four cafes, two parks, 25 pharmacies, seven physicians' offices nearby along with 22 restaurants offering diverse culinary options contribute towards convenience and accessibility for residents' needs. Moreover, six transportation options ensure easy mobility around the community's surroundings.

Overall, Harbour House in Greendale, WI offers a vibrant and supportive assisted living community where residents can enjoy a fulfilling lifestyle while receiving personalized care and attention.

Nearby Places of Interest

Pharmacies

  • Meijer Pharmacy (0.8 miles)
  • Walgreens (1 miles)
  • Walgreens (1.1 miles)
  • Walgreens (1.7 miles)
  • Metro Market (1.8 miles)
  • Walgreens (2 miles)
  • CVS Pharmacy (2.2 miles)

Restaurants

  • The Explorium Brewpub Southridge (1 miles)
  • El Beso (1.1 miles)
  • McDonald's (1.1 miles)
  • Chick-Fil-A (1.2 miles)
  • Kopp's Frozen Custard (1.3 miles)
  • McDonald's (2 miles)
  • Milwaukee Burger Company (2.3 miles)

Physicians

  • Greendale Health Center (1 miles)
  • Sports Medicine & Orthopedic Center (1.8 miles)
  • Layton Avenue Dermatolgy Clinic (1.9 miles)
  • Innovative Pain Care (2.8 miles)
  • Maplewood Center (3.3 miles)
  • Oklahoma Pediatrics-Children's Wisconsin (3.8 miles)
  • Lincoln Avenue Clinic (5 miles)

Cafes

  • Starbucks (1.4 miles)
  • Starbucks (3.2 miles)
  • Hawthorne Coffee Roasters (4.1 miles)
  • Starbucks (5 miles)
  • Starbucks (5.5 miles)
  • Colectivo Coffee (5.6 miles)

Hospitals

  • Aurora St Luke's Medical Center (3.4 miles)
  • Surgicenter - Children's Wisconsin (3.8 miles)
  • Froedert Drexel Square Clinic (4.7 miles)
  • Rogers Memorial Hospital (4.9 miles)

Parks

  • West Allis West Milwaukee Recr (3.6 miles)
  • Runway Dog Exercise Area (4.7 miles)
  • Schmidt Park (5.2 miles)
  • Humboldt Park (5.2 miles)
  • Greenfield Park (5.8 miles)

Theaters

  • South Shore Cinema Oak Creek, Wi (3.6 miles)

Transportation

  • Milwaukee Mitchell International Airport (MKE) (4.2 miles)
  • Delta Ticket Counter (4.3 miles)
  • Security Checkpoint (4.3 miles)
  • Concourse C (4.3 miles)
  • Concourse D (4.4 miles)
  • MKE Runway (4.8 miles)

Frequently Asked Questions

Where is Harbour House?

Nearby Communities

Assisted Living in Nearby Cities

Related Resources

  • how to pay for assisted livingSecuring Financial Support for Assisted Living: A Comprehensive Overview

    Assisted living facilities offer crucial support for older adults needing help with daily activities but come with varying and significant costs, which can be financed through personal savings, government assistance programs, long-term care insurance, and home equity options. Professional guidance from experts can aid families in navigating these financial complexities to establish a sustainable budgeting approach for assisted living services.

  • assisted living for seniors on social securitySocial Security Benefits and Assisted Living: Navigating Options Across the U.S.

    Assisted living costs often exceed Social Security benefits, necessitating a combination of funding sources like state aid and Medicaid. Understanding the interaction between Social Security programs and available financial support is essential for affording such care.

  • aid and attendance vaAn Extensive Exploration of the VA Aid and Attendance Benefit

    The VA Aid and Attendance benefit provides financial support to veterans needing assistance with daily living due to medical conditions or disabilities, augmenting standard VA pensions for services like in-home care. Eligibility is based on service duration, wartime status, income, and medical needs, with a detailed application process required to access funds for caregiving and home modifications.