5800 Mockingbird Lane, Greendale, WI 53129
For more information about senior living options: (844) 490-3973
Melissa Pinzer is friendly and informative, making visitors feel welcome. Harbour Village is described as a beautiful, well-lit campus with green spaces and a warm, welcoming atmosphere. Jackie Phillips is kind, knowledgeable, patient, and professional, and Harbour Village benefits from her. The staff are friendly, the meals are great, and the facility is very clean. The community offers a warm, homey environment with a full range of care options and amenities, including transportation and in-house therapy. An onsite driver for appointment transportation is a huge bonus for residents. Harbour Village provides a full continuum of care from independent living to memory care, with above-industry standards and great food. The activity program and social events help keep residents physically and mentally engaged. Families report improved quality of life and safety after joining Harbour Village, with compassionate, responsive care teams.
Caregivers report that Harbour Village is frequently understaffed and cannot always provide the level of care residents deserve. It is discouraging to hear that the cost can exceed $7,000 per month for what some describe as minimal care. One reviewer called Harbour Village "a horrible place to work," noting persistent staff shortages and rude management, including an incident where an executive director allegedly told a staff member to "shut up." A reviewer states there is not much offered for outdoor activities and only a few seating areas despite green space. In the memory care unit, staffing shortages and Covid were described as making care challenging.Harbour Village comes across as a bright, welcoming place from the moment you step onto the campus. During a recent tour, Melissa Pinzer stood out as the kind of guide who combines warmth with solid knowledge. She provided plenty of information, answered questions thoughtfully, and made the whole experience feel comfortable for my parents. The buildings themselves look well cared for, well lit, and inviting, which helps set a positive tone for what's possible for residents and their families.
The impressions carried over when my in-laws visited and compared options around Milwaukee. Harbour Village is consistently described as among the best in the area, with a strong mix of practical and pleasant features. Reviewers highlight great food, nicely sized rooms, engaging activities, and a garden that brings nature into daily life. Perhaps most important, residents come across as friendly in this community, which matters a lot when choosing a place to call home.
Staff members earn wide praise for their character and professionalism. Jackie Phillips is singled out repeatedly as a joy to work with - described as kind, knowledgeable, patient, and professional. The sentiment is echoed by others who note not only Jackie but several team members for their helpfulness and approachability. Latoya, in particular, earns commendations for consistently high customer service and a professional demeanor, while Marge, the activity coordinator, is recognized for facilitating meaningful connections with loved ones (such as arranging weekly Facetime with a resident), making a big difference in families' sense of involvement and reassurance.
Across the board, the facility earns kudos for its atmosphere, cleanliness, and the quality of care. Comments like "very friendly people," "meals great," and "very clean facility" recur, reflecting a consistently positive first impression of day-to-day operations. The sense of a village - where staff are approachable, residents are engaged, and family involvement feels welcomed - comes through in many remarks. The community emphasis is clear: Harbour Village isn't just a place to live; it's a place where care, socializing, and stability are all part of everyday life.
Amenities and programming are highlighted as a core strength. The campus is described as offering a full continuum of care, with independent living, assisted living, and memory care designed to work together in a way that supports aging in place. Local transportation services, aides for residents, in-house physical therapy, and a broad array of programming contribute to a lively, active lifestyle. Activities range from exercise classes and wellness activities to bean bag toss, Wii bowling, Jeopardy, Wheel of Fortune, quizzes, and puzzles - keeping bodies active and minds sharp. An onsite driver for appointments is a notable practical perk that many families appreciate, and on-site care partners emphasize that resident requests are taken seriously.
There are real, lived experiences that back up these impressions. For example, one reviewer described the memory care program as thoughtfully designed to meet cognitive needs while ensuring safety and dignity. A family member spoke of a resident's weeks of Facetime calls coordinated through the activity staff, underscoring the facility's commitment to staying connected with loved ones even when distance is a factor. The staff's dedication is also evident in stories of consistent, compassionate care during challenging times, such as caregiving during Covid and staffing shortages - times when families still felt that their loved ones were safe and well cared for, and when the care team's kindness stood out.
Even with the strong praise, some reviewers acknowledge the realities and trade-offs that families weigh. A few cautions surface around staffing levels at times and the associated costs of care (with mentions of seven thousand dollars per month for certain services) and the fact that some areas are still in the process of updates or renovations. There are also notes from external visitors who have observed occasional management tensions or incidents, which remind us that no senior living community is perfect and that families' experiences can vary. Taken together, these observations provide a balanced view that Harbour Village is widely regarded as a capable, caring place while also being mindful of ongoing improvements and areas where families should ask questions.
Overall, the repeated themes across these experiences paint Harbour Village as a welcoming, well-maintained community with a robust continuum of care. It is seen as a homey environment where staff go the extra mile to form personal connections, residents stay engaged through a broad slate of activities, and families feel supported through responsive communication and practical services like transportation and on-site therapy. For anyone seeking an assisted living or memory care option in the Milwaukee area, Harbour Village presents a compelling combination of kindness, capability, and a genuine sense of community - along with honest reminders that family input, careful planning, and a clear understanding of costs and staffing are essential to choosing the right fit.
48 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
General Mitchell International (4 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Harbour Assisted Living Residences in Greendale, WI provides a welcoming and supportive environment for seniors seeking assisted living services. Located in a peaceful neighborhood, our community offers a range of amenities and care services to enhance the quality of life for our residents.
Our fully furnished residences are designed to provide comfort and convenience. Each apartment features cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Residents can enjoy the privacy of their own space while also taking advantage of our communal areas such as the dining room, small library, and outdoor spaces.
Our dedicated staff is available 24/7 to provide supervision and assist with activities of daily living. From bathing and dressing to transfers and medication management, we offer personalized support tailored to each resident's needs. Our team also ensures special dietary requirements are met through our diabetes diet program and special dietary restrictions.
At Harbour Assisted Living Residences, we prioritize mental wellness alongside physical care. Our mental wellness program promotes engagement and socialization through resident-run activities and scheduled daily activities. We believe that staying active and connected leads to a fulfilling lifestyle.
Convenience is key at our community as well. With numerous cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals nearby, residents have easy access to various amenities and services in the surrounding area.
Come experience the warm atmosphere at Harbour Assisted Living Residences in Greendale, WI where we strive to make every day enjoyable for our residents while providing the necessary care they deserve.
Harbour Assisted Living Residences is located at 5800 Mockingbird Lane, Greendale, WI 53129 in Milwaukee County, Wisconsin
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