SYNERGY Home Care - Greenfield, WI in Greenfield, WI

Pros

• The staff are very supportive and kind.
• Ruth was always available to answer issues and understood their needs.
• The pricing is very fair.
• Samantha provides comfort from miles away and shows a true heart for people.
• The presentations are informative, with good audience involvement, and the presenters are excellent.
• The lunch-and-learn sessions are fabulous, and Ruth Busalacchi shows that they care about people and clients.
• SYNERGY provides excellent support for in-home care; the team is caring, thorough and professional.
• The staff provide wonderful one-on-one care, giving families peace of mind and making them feel like part of the family.
• The office staff are professional and kind; the caregivers are reliable and a good fit.
• SYNERGY Home Care is an outstanding organization with an outstanding team that puts clients and families first.
• Ruth and the Synergy HomeCare team go above and beyond for seniors and families, treating clients with dignity and grace, like family.
• The caregivers have been angels, providing comfort and security.

Cons

• The agency is described as unprofessional.
• This is the worst home health care agency around.
• One worker was great, another was awful, and management was worse.
• The owner would agree to any request, then the fallout would begin.
• Caregivers sometimes arrived late or left the home a mess, and at times were sleeping on shift.
• There was a revolving door of caregivers, with little training or routine consistency.
• A manager spoke in a loud voice to the client during a severe headache.
• A caregiver smelled of marijuana and seemed high while in the home.
• Staff reportedly eavesdropped on conversations and asked invasive questions.

Review

SYNERGY Home Care in Greenfield is best suited for families who want a truly hands-on, home-based care partner that treats care as a 24/7, almost family-level priority. This community shines for loved ones who prefer staying in their own home but need reliable companionship, personal care, light housekeeping, transportation, and help coordinating medical or therapeutic needs. The strongest fit is for seniors with chronic conditions, dementia, or recent hospital stays where highly responsive communication, careful caregiver matching, and a steady care team translate into real peace of mind. When Ruth Busalacchi and a tight-knit office group are involved, families repeatedly experience a sense of proactive partnership, with caregivers who feel like trusted extensions of the family.

Those weighing alternatives should consider a few realities surfaced in the reviews. Price sensitivity is a factor for some families, and there are candid examples of higher hourly costs or perceived value gaps compared with other options. Several reviewers note that consistency can vary, with caregiver turnover, shifting schedules, or mismatches that disrupt routines. For families needing unwavering daily coverage from a single caregiver, or for those seeking a strictly facility-like model of care, alternatives may offer a greater sense of predictability or lower ongoing expense. The Greenfield operation is deeply personalized, but that level of customization carries risk if staffing gaps or miscommunications arise.

The core strengths - compassionate, thorough caregivers, hands-on office support, and a strong emphasis on matching the right person to the client - often outweigh the drawbacks. Clients repeatedly highlight caregivers who remember personal details, who arrive on time, and who build trust with both recipients and families. The leadership team - Ruth and the front-office staff - stands out for accessibility, rapid problem-solving, and proactive guidance through care planning, scheduling, and even navigating benefit options. This level of attention translates into fewer medical or safety concerns and more consistent days at home, which is exactly what families seek when aging in place becomes the goal.

Yet the reviews do contain cautions that cannot be ignored. A minority voice describes rough experiences with scheduling or a perceived misalignment between promises and day-to-day practice, including instances of late arrivals, caregivers who seemed unprepared, or situations where communication did not meet expectations. A few families report stressful turnover, multiple caregiver changes, or inconsistent routines, which can undermine the very sense of stability the service promises. While these experiences appear to be outliers in a large pool of positive stories, they are meaningful for decision-makers who must balance the lure of personalized, compassionate care with the realities of deploying a variable human workforce.

Practical next steps for families considering this provider are straightforward. Initiate with a thorough in-home or virtual assessment and insist on a clearly written plan that names the caregiver-matching process, expected schedule, and contingencies for caregiver absences. Request direct involvement from Ruth or senior leaders in the onboarding, and ask for a trial period with a small, predictable schedule to gauge fit before expanding hours. Seek explicit references for the particular caregiver team proposed, confirm transportation and personal-care specifics, and discuss any premium pricing or discounts tied to long-term arrangements. Finally, set up a structured review cadence - weekly updates early on, with a formal reassessment after 30 days - to cement confidence in the ongoing care partnership.

Ultimately, SYNERGY Greenfield earns a confident recommendation for families who prize a high-touch, home-first care model backed by a responsive, family-oriented leadership team. It is particularly well-suited for those who want individualized caregiver matching, robust communication, and a trusted local partner to help navigate medical, financial, and day-to-day needs while keeping a loved one safely at home. For households with tighter budgets, a demand for unvarying daily coverage from the same caregiver, or a preference for a more facility-like, standardized care environment, alternatives should be explored with the same diligence applied here - but with a clear expectation that governance, matching, and continuity will be the decisive factors. In the right circumstances, this provider delivers transformative peace of mind and genuinely extends independence at home.

This part of Greenfield, Wisconsin, offers a variety of amenities and services that cater to seniors. From an array of dining options such as Kopp's Frozen Custard and Chick-Fil-A to nearby pharmacies like Walgreens and Metro Market, residents have easy access to essential needs. Additionally, there are several healthcare facilities in close proximity, including Greendale Health Center and Aurora St Luke's Medical Center. For leisure activities, parks like Greenfield Park and theaters such as South Shore Cinema provide entertainment options. Transportation is convenient with Milwaukee Mitchell International Airport nearby for those who enjoy traveling. Overall, this area boasts a mix of conveniences and recreational opportunities suitable for senior living. Honey Creek Church also provides a spiritual community for those seeking religious services.

Restaurants

• Kopp's Frozen Custard (0.1 miles)
• El Beso (0.3 miles)
• McDonald's (0.3 miles)
• Chick-Fil-A (0.6 miles)
• The Explorium Brewpub Southridge (0.7 miles)
• Culver's (2.6 miles)
• McDonald's (2.9 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (2.4 miles)
• Starbucks (4.4 miles)
• Hawthorne Coffee Roasters (5 miles)
• Panera Bread (5.1 miles)
• Starbucks (5.4 miles)
• Starbucks (5.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• Metro Market (0.7 miles)
• Meijer Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)

Physicians

• Greendale Health Center (1.8 miles)
• Maplewood Center (2.3 miles)
• Oklahoma Pediatrics-Children's Wisconsin (2.6 miles)
• Sports Medicine & Orthopedic Center (2.8 miles)
• Layton Avenue Dermatolgy Clinic (2.8 miles)
• Lincoln Avenue Clinic (3.8 miles)
• Innovative Pain Care (4 miles)

Hospitals

• Surgicenter - Children's Wisconsin (2.6 miles)
• Aurora St Luke's Medical Center (3.7 miles)
• Rogers Memorial Hospital (3.7 miles)
• Froedtert Pavilion (5.9 miles)
• Froedert Drexel Square Clinic (5.9 miles)

Parks

• West Allis West Milwaukee Recr (3 miles)
• Schmidt Park (4.4 miles)
• Greenfield Park (4.6 miles)
• Humboldt Park (5.9 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (4.8 miles)
• Ridge Cinema New Berlin, Wi (5 miles)

Transportation

• Milwaukee Mitchell International Airport (MKE) (5.4 miles)
• Delta Ticket Counter (5.4 miles)
• Security Checkpoint (5.4 miles)
• Concourse C (5.4 miles)
• Concourse D (5.5 miles)

Places of Worship

• Honey Creek Church (5.5 miles)