SYNERGY Home Care - Greenfield, WI in Greenfield, WI

Pros

• Synergy Home Care staff are compassionate, professional, and trustworthy.
• The organization places clients and families first and carefully matches caregivers to each person.
• Ruth Busalacchi and the team are responsive, knowledgeable, and genuinely caring.
• Families report peace of mind knowing their loved ones are safe and well cared for at home.
• The caregivers deliver one-on-one, dignified, and supportive care that enhances quality of life.
• Synergy goes above and beyond in difficult times, ensuring safety and timely assistance.
• Communication from Synergy is thorough and proactive, keeping families informed.
• Many clients describe Synergy as a blessing to their family and highly recommend the service.

Cons

• Unprofessional!!
• This is the worst home health care agency around.
• One worker was great. One was awful. Management was worse.
• They left the house a mess.
• Scheduling was difficult for this company; mom never knew who was going to show up.
• A caregiver was sleeping when my mom needed assistance.
• They smelled like they'd just finished a joint in their car.
• They eavesdropped on my conversations with friends who were visiting.

Review

This Greenfield operation is best suited for families who want highly personalized, in-home care that feels like a true extension of family support. It works exceptionally well for seniors who wish to stay at home but need a reliable companion and a careful level of personal care, assistance with bathing, meal prep, light housekeeping, transportation, and medication reminders, paired with dementia- or Parkinson’s-focused sensitivity. The program shines when families value a careful caregiver match and proactive communication, with options to tap respite care and to coordinate with programs like GUIDE. It is not a fit for those seeking a rock-solid guarantee of the same caregiver every shift, every day without exception, or for those needing advanced nursing or strictly nurse-led care around the clock. For those on tight budgets or who expect ultra-pijat, all-day 24/7 nursing oversight, alternatives may be worth exploring.

Many families will want to consider alternatives if price, consistency, or strict schedule predictability are the top criteria. A handful of reviews tell of experiences where scheduling felt inconsistent, shifts were missed, or caregivers changed frequently, leaving families scrambling to reorient. Some stories describe confrontations with management, or caregivers who did not meet expected standards in specific situations, which underscores the importance of clear, ongoing communication and careful caregiver selection. For cases requiring extensive medical oversight, wound care, or complex medication protocols handled by licensed nurses, families should look toward agencies with deeper nursing teams or hospital-affiliated services. Those who prize absolute privacy and a no-surprises staffing model may wish to compare other providers’ staffing guarantees and pricing structures before committing.

The strongest, most actionable pros center on compassionate, dependable care and a deliberate emphasis on the human connection. Caregivers are repeatedly described as warm, trustworthy, and respectful, with many families noting how staff members become almost like family in the home. The organization’s leadership, especially Ruth, the owner, emerges in reviews as a steady, responsive presence who understands the daily realities of caregiving and team management. Office staff are praised for accessibility, proactive check-ins, and a genuine commitment to tailoring caregiver matches to each client’s personality and needs. The ability to assemble a cohort of caregivers who can cover a spectrum of needs, from companionship to light personal care and even dementia-focused routines, translates into meaningful peace of mind for families juggling work, caregiving, and logistics.

On balance, the cons do not negate the core strengths when viewed through a decision lens, but they do demand vigilance. The most recurrent caveats revolve around schedule reliability and caregiver consistency, with a few accounts of turnover that demanded recalibration of plans. There are also mentions of pricing pressure and occasional miscommunications, factors that can sting when expectations are not aligned, especially in long-term arrangements. Yet in the same pool of feedback, the vast majority emphasize rapid responsiveness, transparent communication, and swift remediation when issues surface. The contrast between standout, steady caregiving teams and sporadic, problematic episodes makes clear that success hinges on the initial matching, ongoing oversight, and a strong point of contact at the agency to keep plans aligned as needs evolve.

Where the positives most clearly offset the drawbacks is in the depth of person-centered care and the agility of the agency to mobilize help. The pros, caregiver compatibility, consistent follow-up, and a culture that prioritizes patient and family well-being, often translate into durable, long-running relationships. Families repeatedly note that caregivers remember preferences, routines, and even personal touches, which reduces anxiety for both seniors and their loved ones. The agency’s strengths in facilitating complex care planning, coordinating benefits (including VA/IRIS pathways), and assembling a dependable back-up network reinforce the sense of security that families seek when aging in place. Even when hiccups occur, the owner and managers have shown an ability to lean in, make quick adjustments, and keep the care plan from spiraling.

For families weighing a decision, the practical path is to engage proactively with the Greenfield team: initiate a thorough evaluation of needs, insist on meeting the proposed caregivers, and set explicit expectations around schedule, back-up coverage, and reporting cadence. Ask for a written care plan that codifies daily routines, safety checks, transportation logistics, and emergency contacts. Request clarity on pricing tiers, what is included in hourly rates, and any potential add-ons, so the long-term cost picture is transparent. Confirm that there is a stable access point, ideally Ruth or a named supervisor, who can be reached 24/7 and who will oversee matches and adjustments as needs shift. With these guardrails, Synergy can deliver the practical, compassionate home care that sustains independence and reduces family strain.

The bottom line: this community is a strong choice for families seeking deeply personalized, home-based care with a remarkable track record of compassion, reliability, and caregiver matching. It is particularly compelling for dementia and Parkinson’s support, for families who value hands-on guidance through the care maze, and for those who want a partner able to navigate benefits and rapid staffing needs. It will appeal most to those who can tolerate minor scheduling frictions in exchange for a relationship-driven service, a responsive owner-led culture, and a robust, capable back-end that keeps loved ones safe at home. For anyone who must insist on unassailable price certainty, guaranteed single-caregiver assignment, or extensive medical nursing services, exploring alternatives with stronger nursing staffing or fixed-crew models is prudent. In most cases, this Greenfield team represents a practical, experienced, and deeply human option for aging in place.

This part of Greenfield, Wisconsin, offers a variety of amenities and services that cater to seniors. From an array of dining options such as Kopp's Frozen Custard and Chick-Fil-A to nearby pharmacies like Walgreens and Metro Market, residents have easy access to essential needs. Additionally, there are several healthcare facilities in close proximity, including Greendale Health Center and Aurora St Luke's Medical Center. For leisure activities, parks like Greenfield Park and theaters such as South Shore Cinema provide entertainment options. Transportation is convenient with Milwaukee Mitchell International Airport nearby for those who enjoy traveling. Overall, this area boasts a mix of conveniences and recreational opportunities suitable for senior living. Honey Creek Church also provides a spiritual community for those seeking religious services.

Restaurants

• Kopp's Frozen Custard (0.1 miles)
• El Beso (0.3 miles)
• McDonald's (0.3 miles)
• Chick-Fil-A (0.6 miles)
• The Explorium Brewpub Southridge (0.7 miles)
• Culver's (2.6 miles)
• McDonald's (2.9 miles)

Cafes

• Starbucks (0.1 miles)
• Starbucks (2.4 miles)
• Starbucks (4.4 miles)
• Hawthorne Coffee Roasters (5 miles)
• Panera Bread (5.1 miles)
• Starbucks (5.4 miles)
• Starbucks (5.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• Metro Market (0.7 miles)
• Meijer Pharmacy (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.2 miles)

Physicians

• Greendale Health Center (1.8 miles)
• Maplewood Center (2.3 miles)
• Oklahoma Pediatrics-Children's Wisconsin (2.6 miles)
• Sports Medicine & Orthopedic Center (2.8 miles)
• Layton Avenue Dermatolgy Clinic (2.8 miles)
• Lincoln Avenue Clinic (3.8 miles)
• Innovative Pain Care (4 miles)

Hospitals

• Surgicenter - Children's Wisconsin (2.6 miles)
• Aurora St Luke's Medical Center (3.7 miles)
• Rogers Memorial Hospital (3.7 miles)
• Froedtert Pavilion (5.9 miles)
• Froedert Drexel Square Clinic (5.9 miles)

Parks

• West Allis West Milwaukee Recr (3 miles)
• Schmidt Park (4.4 miles)
• Greenfield Park (4.6 miles)
• Humboldt Park (5.9 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (4.8 miles)
• Ridge Cinema New Berlin, Wi (5 miles)

Transportation

• Milwaukee Mitchell International Airport (MKE) (5.4 miles)
• Delta Ticket Counter (5.4 miles)
• Security Checkpoint (5.4 miles)
• Concourse C (5.4 miles)
• Concourse D (5.5 miles)

Places of Worship

• Honey Creek Church (5.5 miles)