Richland Rehabilitation Center

Save
Richland Rehabilitation Center

Richland Rehabilitation Center

1745 Pike Avenue., Richland, WA 99354

For more information about senior living options: (844) 490-3973

3.7 from 51 reviews
5 stars
30
4 stars
4
3 stars
3
2 stars
0
1 stars
14

Skilled Nursing Facility

Overall Review of Richland Rehabilitation Center

Pros

  • pro The staff were compassionate and knowledgeable, providing exceptional care.
  • pro The physical and occupational therapy staff were absolutely fantastic.
  • pro CNAs, nurses, OT/PT, custodial and administrative staff were supportive during recovery.
  • pro The staff were nice and friendly to patients and their families.
  • pro The staff did a remarkable job despite being short-handed.

Cons

  • pro The reviewer described the facility as a train wreck they could not wait to leave.
  • pro The nutrition was atrocious and there were almost no meals suitable for vegetarians.
  • pro The day nurse left the patient in wet diapers all day.
  • pro Administrative staff were very rude when asked anything.
  • pro Clothing was lost and staff brought in someone else's belongings.
  • pro There was little wound therapy and the nurses were severely understaffed.
  • pro A doctor rarely visited or talked with the family about the treatment plan.
  • pro The meals were horrific and overall care was disappointing.
  • pro The facility is extremely poorly managed and focused on billing rather than patient care.
  • pro The reviewer would not recommend this facility to anyone.

Review

What emerges from these accounts is a portrait of a facility that can feel like a lifeline to families and yet sometimes falls short of the standards they hoped to find. Across the comments, there is a striking division between praise for individual staff members and frustration with systemic issues that many patients and families encountered on the same campus. Several reviews begin with warmth and gratitude: kind, compassionate, knowledgeable caregivers who went above and beyond for loved ones, and especially the therapy teams who kept focusing on rehabilitation goals. In these voices, the staff are repeatedly described as patient, encouraging, and genuinely invested in recovery. One reviewer spoke of exceptional care for a father, another highlighted the PT and OT teams for their targeted approach to strengthening specific weaknesses, and a different commenter thanked the CNAs, nurses, and aides who worked daily to support a patient through a femur fracture recovery. Even those who noted the challenges often acknowledged that the people on the floor were doing their best under difficult circumstances, and one person even expressed willingness to volunteer there someday, if volunteers were welcome.

Yet the other side of the story centers on a very different reality: stretched resources, communication gaps, and a sense that the operation is strained by demand and administrative pressures. Several reviewers describe staff as hardworking but overwhelmed by chronic understaffing, which translates into delays in getting medications, pain management, or timely attention to urgent needs. The experience of not getting information promptly - whether about costs, timelines, or the plan of care - emerged as a recurring theme. One caregiver explicitly noted that cost information and treatment timelines were not provided, even as other reviewers pointed to a general lack of physician presence or proactive doctor visits during lengthy stays. In a few accounts, the impression was that administrative procedures lagged behind clinical care, contributing to a feeling that the facility was more businesslike than patient-centered.

Food and nutrition are another recurring flashpoint. A number of reviewers describe meals as unappetizing or insufficient for vegetarians, with criticisms that protein and iron were scarce and that the options often consisted of iceberg lettuce or a single grilled cheese. When meals were discussed, the sentiment was that patients were served in bed and that actual adherence to menus or nutritional needs sometimes fell short. A reviewer even described experiencing a persistent lack of variety and adequacy in meals, which compounded the frustration of being in a place where recovery demands proper nourishment.

Safety, cleanliness, and personal dignity are also highlighted in several accounts. There are reports of inadequate hygiene practices - such as a day nurse leaving a patient in wet diapers for extended periods, limited opportunities for baths, and concerns about wound therapy or general cleanliness. Clothes being lost or misplaced, and staff delays in returning calls or following up on concerns, appear in multiple stories as notable irritants. One review described an adversarial interaction with administration and accused the leadership of rude behavior when questions were raised. These episodes contribute to an atmosphere in which patients and families feel unheard or de-prioritized, even as the day-to-day care delivered by some staff remains dedicated and compassionate.

Infections and infection control are also touched upon in a particularly stark way. One reviewer described a Covid outbreak that spread through the facility, along with the unsettling behavior of a roommate who died, which underscores the vulnerability of this patient population. The same narrative notes that administrative processes for treatment were sometimes described but not consistently carried out, and it is suggested that the short-staffed environment made timely doctor visits and responsive care even more challenging. The sentiment that the facility is "a business optimized for Medicare billing" surfaces in one long account, reflecting a concern that financial considerations may overshadow the immediacy of patient care at times.

There are specific, pointed anecdotes that illustrate how quickly expectations can collide with reality. In one family's experience, a patient with a history of radiation shedding blood in the mouth was told that he could not do more than bike riding in the exercise room, even though the medical team had reasons to believe more functional therapy could be pursued. A feeding tube was damaged, necessitating a return to the hospital for intervention, and communication about what would happen next was described as poor. The reviewer who shared this narrative felt their father's discharge back to a home environment occurred only after extended delays and repeated reassurances that did not always translate into action. These stories underscore how vital clear communication and responsive clinical decision-making are to families navigating complex rehab and post-acute care.

Amidst the turbulence, there are consistent threads about the people who do make a difference. Several reviewers singled out particular staff members who stood out for their kindness, attentiveness, and professional competence - names that recur across different voices and experiences. Acknowledgments include praise for nurses and aides who remained gracious under pressure, and appreciation from patients and families for the everyday acts of care that helped during recovery, even if the overall experience was uneven. In one heartfelt note, the writer expressed gratitude for the ongoing support from the nursing and therapy teams, and another emphasized how the daily interactions with specific CNAs and nurses helped a patient persevere through setbacks.

Taken as a whole, the collection of experiences depicts a facility that can deliver remarkable, compassionate care in certain moments, especially from dedicated therapy staff and some frontline caregivers, while simultaneously contending with systemic issues that negatively color the experience for others. The contrast between praise for individual care and criticism of staffing, communication, and administration suggests a need for balanced attention: ensuring enough staff to meet patient needs promptly, improving transparency around costs and treatment plans, stabilizing hygiene and meal quality, and reinforcing reliable systems for paperwork, clothing, and timely doctor involvement. For families considering this facility, the takeaway is nuanced: there are certainly people there who are committed to helping patients recover and thrive, but planning a campus-wide improvement in communication, workflow, and patient-centered care would go a long way toward aligning expectations with the realities of daily operations. If you're evaluating this place, it may be wise to visit, ask specific questions about therapy frequency, cost estimates, and who you can contact for timely updates, and observe how staff interactions feel during the hours you're on site.

Features

Housing

  • 26 resident community capacity 26 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Tri-Cities (8 miles away) Tri-Cities (8 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Richland Rehabilitation Center is an exceptional assisted living community located in the beautiful city of Richland, WA. Our center offers a wide range of amenities and care services to cater to the unique needs and preferences of our residents.

Our amenities include cable or satellite TV, ensuring that residents stay connected to their favorite shows and entertainment. Our dining room provides a comfortable and welcoming space for enjoying delicious meals prepared by our skilled culinary team. Each apartment is fully furnished, promoting a warm and cozy ambiance for our residents. Our outdoor spaces are perfect for enjoying fresh air and nature, whether it be through strolling along the gardens or relaxing on the patio.

For those who enjoy reading, we offer a small library with a diverse selection of books. Residents can also stay connected with loved ones through telephone and Wi-Fi/high-speed internet services available throughout the center. Our dedicated housekeeping team ensures that apartments are kept clean and tidy, providing convenience and peace of mind for our residents.

In terms of care services, our highly trained staff provide 24-hour supervision to ensure the safety and well-being of all residents. We offer assistance with activities of daily living such as bathing, dressing, and transfers. Our staff works closely with healthcare providers to coordinate medical appointments and ensure that residents receive appropriate care. For those with diabetes or special dietary restrictions, we offer specialized meal plans to meet their specific needs.

At Richland Rehabilitation Center, we prioritize mental wellness by providing various programs designed to promote emotional well-being among our residents. From medication management to specialized mental health support, we strive to enhance overall quality of life.

Transportation arrangements for medical appointments are facilitated by our team, ensuring convenient access to necessary healthcare services. Additionally, we offer transportation to doctors' appointments as part of our commitment to comprehensive care.

Residents at Richland Rehabilitation Center enjoy a vibrant social life through resident-run activities and scheduled daily activities organized by our staff. We encourage active engagement within the community and offer a range of nearby amenities and services for residents to explore. With multiple cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals situated within close proximity to our center, residents have easy access to various resources.

At Richland Rehabilitation Center, we pride ourselves on providing exceptional care in a warm and welcoming environment. Our dedicated team is committed to meeting the unique needs and preferences of each resident while fostering a sense of community and promoting overall well-being.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.3 miles)
  • Malley's Pharmacy (0.3 miles)
  • Hi-School Pharmacy (1.3 miles)
  • Rite Aid (1.6 miles)
  • Fred Meyer Pharmacy (2.4 miles)
  • Yoke's Fresh Markets (4.1 miles)
  • Walgreens (4.6 miles)

Restaurants

  • Taco Bell (0.3 miles)
  • The Emerald of Siam Thai Restaurant and Lounge (0.7 miles)
  • Spudnut Shop (0.8 miles)
  • Denny's (0.8 miles)
  • Flight Tap & Table (1.2 miles)
  • Sterling's Famous Steak Seafood & Salad Bar (1.3 miles)
  • Tumbleweeds (1.3 miles)

Physicians

  • Washington Urology (0.8 miles)
  • Kadlec Interventional Radiology Clinic - Richland (1 miles)
  • Kadlec Clinic (1.1 miles)
  • Turner, Michael K MD - Kadlec Neuroscience Center (1.1 miles)
  • Apw (1.1 miles)
  • Kadlec Clinic - General & Colorectal Surgery (1.1 miles)
  • Kadlec Ear Nose and Throat Clinic - Richland (1.1 miles)

Parks

  • Leslie Groves Park (1 miles)
  • Rodney Block Park (1.1 miles)
  • Howard Amon Park (1.8 miles)
  • Ernie Curtis Playground (2.7 miles)
  • Chiawana Park (4.4 miles)

Cafes

  • Roasters Coffee (1.8 miles)
  • Starbucks (2.4 miles)
  • Panera Bread (3 miles)
  • Dutch Bros Coffee (4.2 miles)
  • Roasters Coffee (4.9 miles)
  • Dutch Bros Coffee (5.2 miles)
  • Roasters Coffee (5.3 miles)

Theaters

  • Queensgate 12 Cinema (3.4 miles)

Hospitals

  • Kadlec Regional Medical Center (4.9 miles)

Places of Worship

  • Cathedral of Joy (4.9 miles)

Frequently Asked Questions

Where is Richland Rehabilitation Center?

Nearby Communities

Skilled Nursing Facility in Nearby Cities

Related Resources

  • anticipatory griefRecognizing the Journey: Understanding and Navigating Anticipatory Grief

    Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.

  • adult day careEncouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent

    Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.

  • living will definitionComprehensive Exploration of Living Wills and Other Advance Directives

    Living wills and advance directives are crucial legal documents that outline an individual's healthcare preferences when they cannot make decisions themselves, enhancing patient autonomy and alleviating family stress during medical crises. The article emphasizes the need for these documents to be personalized, legally valid, and regularly updated, while also encouraging communication about end-of-life wishes among family members and healthcare providers.