Three Rivers Retirement Apartments

Pros

• The manager named Shannon is friendly and sweet to the residents and treats visitors with the same care.
• The maintenance technician Ramiro keeps the place looking and feeling like home.
• The facility is recommended for loved ones.
• The management is kind and provides a safe place to live for seniors; the facility is clean, safe, with great activities and quiet.
• The staff are welcoming to musical visits.
• The residents are happy and friendly to visitors.

Cons

• The staff harassed the reviewer's mother and treated her horribly.
• The reviewer does not recommend the apartment due to mistreatment.
• The management appears to care only about their bottom line.
• The elevator has been out for months, causing safety hazards and elderly residents to fall.
• There are non-stop empty promises and uncaring staff.
• The ADA has been contacted over these issues.
• Doors are always locked.

Review

What emerges from these mixed impressions is a living portrait of a senior living community that can feel like a comforting home to some and a source of deep frustration to others. On the one hand, there is a sense of warmth and personal connection that shines through in the accounts of visitors who come in to brighten the day with a meal and friendly faces. One reviewer notes that their girlfriend has been working there for a year and a half as a caregiver, and that their visits to bring lunch are welcomed by the residents who seem genuinely happy and sociable. The manager, Shannon, stands out in praise for being friendly and sweet, someone who makes sure the residents are well cared for and also extends that same courtesy to visitors. In this narrative, the maintenance technician Ramiro earns praise for keeping the place looking and feeling like home, a detail that people often underestimate but truly matters to those who live there and to their families. Taken together, this view paints a community where day-to-day interactions can feel supportive and human, with staff who seem to care about more than just the basics.

Yet, beneath this favorable vignette lies a starkly different set of experiences that haunt the memory of some families. A thread runs through the accounts of a mother who lived there from 2015 to 2019, a period marked not by warmth and comfort but by harassment and distress. The reviewer describes relentless mistreatment during that time, and the impact of those memories has persisted into later days as they navigate paperwork and losses. The sentiment is stark: the way their mother was treated was "horrible," and the impression left is strong enough to lead to a firm recommendation against the place for others. This narrative contrasts sharply with the earlier praise, underscoring how a single resident's experience can color an entire reputation depending on what happened behind closed doors.

Compounding the negative recollections is a critique centered on priority and safety. The reviewer emphasizes a perception that the facility cares more about its bottom line than about the well-being of its residents. A concrete facet of this concern is the elevator, which has been out for months, with consequences that, in their view, have included elderly residents possibly being put at risk by having to navigate stairs. The language used is pointed: discussions of a class action, nonstop empty promises, and the feeling that staff are uncaring, punctuating the sense that whatever good exists in certain days or staff members may be overshadowed by systemic issues. There is also mention of contacting the ADA, signaling serious accessibility and rights concerns that go beyond isolated incidents and point to ongoing systemic questions.

In the midst of these criticisms, there is another equally strong positive note from a different perspective. This reviewer describes the place as "a great place for my mom to live," praising management as kind and the environment as safe for seniors. The account highlights cleanliness, safety, engaging activities, and a quiet atmosphere as strong selling points. This memory presents a picture of a facility that can deliver peace of mind, social opportunities, and a well-maintained setting that supports both independence and security. It's a reminder that for many families, the everyday experience can feel smooth and reassuring, with residents thriving in an environment that is well managed and thoughtfully programmed.

Another small but telling detail centers on doors and access. One account notes that doors are always locked, which could be interpreted as a standard safety measure in a senior living context, while another remark emphasizes a different kind of warmth, noting that residents have always been welcoming to musical visits. The juxtaposition here hints at a complex balance between security and openness: a community that aims to protect its residents but also tries to remain inviting to ideas, visitors, and events that bring life to the halls. Taken together, these observations suggest a facility that operates with clear intentions toward safety, but where the lived experience can vary significantly depending on the day, the staff on duty, and the specific interactions residents and families have with the management and care teams.

Overall, the collection of reviews paints a nuanced portrait of a senior living community that can feel like a true home to some and a source of serious disappointment to others. The strongest threads of praise emphasize compassionate staff, a manager who treats residents and visitors with kindness, and a maintenance team that keeps the environment feeling warm and homelike. At the same time, the narratives of discontent point to deeper concerns: inconsistent treatment of residents, a perception of prioritizing finances over care, and critical infrastructure issues such as an elevator that has been out for an extended period. The references to harassment and the distress of a beloved parent suggest that there are memories of moments when care fell short in ways that deeply affected families.

In the end, the picture is not a single verdict but a tapestry of experiences. For some, the place offers a welcoming, well-maintained, and engaging environment where staff members make a meaningful difference in daily life and where families feel reassured by attentive management. For others, the memory of mistreatment and ongoing safety and accessibility concerns casts a long shadow, leaving them wary and urging others to proceed with caution, to seek out firsthand experiences, and to consider the specific dynamics of the staff on duty and the quality of care in practice. It is clear that the community is capable of warmth and effectiveness, but it also faces significant challenges that can alter the lived reality for residents and their families.

Restaurants

• Taco Bell (0.2 miles)
• The Emerald of Siam Thai Restaurant and Lounge (0.9 miles)
• Spudnut Shop (0.9 miles)
• Denny's (0.9 miles)
• Flight Tap & Table (1.3 miles)
• Sterling's Famous Steak Seafood & Salad Bar (1.5 miles)
• Tumbleweeds (1.5 miles)

Pharmacies

• Malley's Pharmacy (0.3 miles)
• Walgreens (0.4 miles)
• Hi-School Pharmacy (1.4 miles)
• Rite Aid (1.7 miles)
• Fred Meyer Pharmacy (2.6 miles)
• Yoke's Fresh Markets (4.3 miles)
• Walgreens (4.7 miles)

Parks

• Leslie Groves Park (0.9 miles)
• Rodney Block Park (1.2 miles)
• Howard Amon Park (2 miles)
• Ernie Curtis Playground (2.8 miles)
• Chiawana Park (4.5 miles)

Physicians

• Washington Urology (1 miles)
• Kadlec Interventional Radiology Clinic - Richland (1.2 miles)
• Kadlec Clinic (1.2 miles)
• Turner, Michael K MD - Kadlec Neuroscience Center (1.3 miles)
• Apw (1.3 miles)
• Kadlec Clinic - General & Colorectal Surgery (1.3 miles)
• Kadlec Ear Nose and Throat Clinic - Richland (1.3 miles)

Cafes

• Roasters Coffee (2 miles)
• Starbucks (2.6 miles)
• Panera Bread (3.1 miles)
• Dutch Bros Coffee (4.3 miles)
• Roasters Coffee (5 miles)
• Dutch Bros Coffee (5.3 miles)

Theaters

• Queensgate 12 Cinema (3.6 miles)

Hospitals

• Kadlec Regional Medical Center (5 miles)

Places of Worship

• Cathedral of Joy (5.1 miles)