Brookdale Torbett in Richland, WA
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Information last verified:
221 Torbett St, Richland, WA 99352
For more information about senior living options: (844) 490-3973
The staff are amazing, friendly, attentive, and clean. They take very good care of residents. Brookdale Torbett’s staff take the time to evaluate residents’ needs and situations. Nathan from Brookdale Torbett’s staff visits the hospital to assess whether the facility is a good fit. The care provided is personal, engaging, supportive, patient, and kind. The admin staff are amazing in helping families through the move-in process. The environment is safe and caring, with needs addressed and sustained social interaction. The staff and management are consistently caring, capable, and dedicated. The environment feels like a warm, resort-like memory care community where residents are happy.
Brookdale is described as a nightmare, with overcharging and undercare and severe understaffing. The facility is labeled an awful place where the staff are loud and disruptive, residents are not checked on, and cleanliness issues persist (garbage full with wet, stinky briefs). It is portrayed as unprofessional and unorganized, with horrible management and staff who do not care about the residents. There are concerns about too many patients and not enough staff, leading to multiple falls and visible fear among residents. The reviews mention neglect and a lack of care, requiring families to advocate and monitor what happens to their loved ones. A reviewer warns readers not to choose Brookdale, alleging rapid decline and harm to residents.Brookdale Torbett in Richland is best suited for families seeking memory-care with highly engaged, caregiver-forward staffing and a hands-on approach to dementia needs. The community earns strong marks for staff who are described as attentive, compassionate, and consistently present, with residents able to enjoy social activities and outings that feel meaningful rather than clinical. The setting is intimate enough to foster real relationships, and families repeatedly highlight the ability of administrators and frontline staff to coordinate move-ins, hospital assessments, and ongoing care planning with a personal touch. For families prioritizing dementia-specific expertise and a care team that becomes a trusted extension of the family, this site stands out.
There are clear reasons some families will want to consider alternatives. Price transparency and value are major considerations, given multiple strong complaints about overcharging and undercare. On the safety and staffing front, several reviews cite understaffing and disruptive or insufficient supervision, with reports of falls and residents not receiving the quiet, constant monitoring expected in a memory-care setting. For those who require robust, 24/7 safety oversight, or for households highly sensitive to cost and billing practices, it is prudent to compare with other facilities that emphasize higher staff-to-resident ratios and stricter management oversight. Additionally, families seeking a non-memory-care assisted-living experience or a more clinical, hospital-like environment may find the emphasis here too specialized.
The positives consistently cited, memory-care competence, thorough staff engagement, and proactive family communication, form the core defense of this community. Families praise the dementia-care expertise, the willingness of staff to go the extra mile (including clinicians visiting the hospital to assess fit), and the strong leadership presence from administrators and senior nurses. The care culture is described as personal, patient, and kind, with a genuine sense that residents are treated like family. Move-in processes are described as supported and well-coordinated, and the ongoing feedback loop with families helps adapt plans as needs change. Social warmth, engagement, and routine, elements that matter deeply to people with memory impairment, are highlighted as consistent strengths.
Conversely, the main drawbacks cannot be dismissed. Several reviews warn about overcharging relative to perceived value and inconsistent care quality tied to staffing levels. Specific safety concerns, falls, lapses in monitoring, and noise or disruption on some shifts, underscore real risk factors for a memory-care environment. A few families report management and organizational gaps, with frustration about responsiveness or follow-through. The spectrum of experience is wide enough that potential residents should not rely on reputation alone; instead, a rigorous on-site evaluation focusing on staffing patterns, daily routines, and concrete safety measures is essential.
When the strong care team and personalized approach align with clear, verifiable commitments from leadership, the pros can meaningfully offset many emotional and practical challenges of dementia care. The ability of Brookdale Torbett to mobilize staff for hospital assessments, coordinate transitions, and maintain an ongoing dialogue with families creates stability during a stressful process. The community’s “like family” culture, combined with consistent engagement for residents, supports quality-of-life that can sustain families who prioritize connection, routine, and social activity. Yet the offset depends on avoiding the most serious red flags: sustained understaffing, unclear billing practices, and lapses in safety that would undermine the care goals.
Bottom line: Brookdale Torbett is a strong option for memory care where the priority is a compassionate, engaged team that treats residents with personal attention and maintains open family channels. It works best for families who are prepared to invest time in due diligence, tours that probe staffing ratios, direct conversations with the head nurse and administration, and a careful review of pricing and care agreements. If cost transparency, consistent safety, and stable staffing are non-negotiables, prospective residents should compare alternatives with demonstrably stronger staffing models and clearer pricing. For those who can anchor the decision to dementia-specific needs and a collaborative care approach, Brookdale Torbett offers a compelling, if not uniformly flawless, pathway to a safer, more engaged living environment.
48 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities (8 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs. Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Brookdale Torbett in Richland, WA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With fully furnished accommodations, residents can enjoy the convenience of having cable or satellite TV, Wi-Fi/high-speed internet access, and telephone services readily available. The community also provides housekeeping services to maintain a clean and organized living environment.
For dining options, Brookdale Torbett offers delicious meals prepared and served by their dedicated staff. They are able to cater to individuals with special dietary restrictions, ensuring that everyone's nutritional needs are met.
The community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They have trained caregivers who are always available to provide support and help as needed. Additionally, there is coordination with health care providers to ensure comprehensive care for residents. The community also offers specialized memory care programming for those with dementia or mild cognitive impairment.
Residents at Brookdale Torbett can enjoy various activities planned throughout the day. Whether it's resident-run activities or scheduled daily activities, there is something for everyone to participate in and socialize with fellow residents.
Conveniently located near numerous amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby. Transportation arrangements can be made for medical appointments to ensure residents have easy access to healthcare services.
Overall, Brookdale Torbett provides a comfortable and enriching environment where seniors can receive personalized care and enjoy an active lifestyle while having their needs met with attentive staff assistance.
Brookdale Torbett is located at 221 Torbett St, Richland, WA 99352 in Benton County, Washington
Brookdale Torbett's comprehensive range of services is designed to support residents throughout their journey with dementia or Alzheimer's disease, addressing both physical and emotional needs. Assistance with dressing and bathing promotes dignity while helping individuals maintain personal hygiene, which can enhance self-esteem. Medication management ensures that residents receive their prescriptions accurately and on time, reducing stress for both them and their families. Meal preparation and service provide tailored nutrition that meets dietary needs, while transportation arrangements facilitate access to medical appointments, promoting ongoing health monitoring. The coordination with healthcare providers guarantees that all care plans are aligned with the latest medical advice. Activities of daily living assistance enables residents to engage in essential tasks safely, fostering independence where possible. The 24-hour supervision offers peace of mind for families while ensuring safety at all times. Programs addressing mild cognitive impairment and specialized memory care programming create an enriching environment that stimulates cognitive function. Additionally, the mental wellness program supports emotional health, contributing to an overall sense of well-being within a supportive community context.
Brookdale Torbett on seniors.fyi includes 7 photos including images showing windows, interior, landscaping, decor, fireplace, patio, garden, bedroom, and more.
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.
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