Brookdale Torbett

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  • Interior

    A cozy bedroom with a single bed, wooden furniture, and a large window.

  • Decor

    A cozy living room with warm-toned furniture and abundant natural light.

  • Windows

    A well-lit hair salon interior with chairs and mirrors.

  • Dining

    A cozy dining area with wooden floors and tables set for guests.

  • Landscaping

    A backyard gazebo with outdoor furniture surrounded by a well-maintained lawn.

  • Garden

    A sunny patio with outdoor furniture and a pathway leading through a landscaped garden.

  • Fireplace

    A cozy lobby featuring a stone fireplace and comfortable seating.

Brookdale Torbett

221 Torbett St, Richland, WA 99352

For more information about senior living options: (844) 490-3973

4.2 from 20 reviews
5 stars
15
4 stars
1
3 stars
0
2 stars
0
1 stars
4

Memory Care

Overall Review of Brookdale Torbett

Pros

  • pro The staff at Brookdale Torbett is amazing, friendly, attentive, and clean.
  • pro They take the time to evaluate each resident's needs and situation.
  • pro Nathan from the Brookdale team went to the hospital to assess whether Torbett was a good fit.
  • pro After about six months, the family is convinced they made the right decision.
  • pro The care provided is appreciated and described as personal, engaging, supportive, patient, and kind.
  • pro Move-in was assisted in every aspect by a professional dementia- and aging-care team.
  • pro The staff show passion and connection to residents, creating a caring, engaged environment.
  • pro Residents feel like they are on a resort and love it, reflecting a high level of satisfaction.

Cons

  • pro Brookdale is described as a nightmare and a place readers should avoid.
  • pro It is accused of overcharging and undercare.
  • pro The facility is described as severely understaffed.
  • pro It is claimed that residents may decline faster and die there.
  • pro A reviewer urges people not to go there and to avoid it as a last choice.
  • pro There are reports of residents suffering injuries from falls, with fear on their faces.
  • pro The staff is described as loud and disruptive, preventing residents from having peace and quiet.
  • pro It is said that staff do not check on residents at all.
  • pro A reviewer notes that garbage is perpetually full with wet, stinky briefs.
  • pro An incident is recounted where a resident was seen in the hall shirtless with only one shoe and no help.

Review

Brookdale memory care facilities, as reflected in these stories, show a broad spectrum of experiences. Across several locations and years, families describe moments of extraordinary care, connection, and professional competence, punctuated by warnings about staffing, safety, and the emotional weight of placing a loved one in a memory-care setting. Taken together, the collection paints a picture of a system capable of elevating lives when well run, but also vulnerable to systemic challenges that can deeply affect families at their most vulnerable moments.

Several reviewers praise Brookdale for delivering compassionate, attentive care that feels personal rather than transactional. One family describes their 91-year-old mother as thriving in a setting where staff are not only professional but genuinely kind, friendly, and clean in their approach. The consensus from these accounts is that the environment can be warm and respectful, with staff who treat residents like family and attend to both medical needs and daily quality-of-life concerns. In particular, the memory-care team is repeatedly highlighted for its dedication, responsiveness, and ability to create engaging social opportunities for residents, which many families see as essential to wellbeing in dementia care. The care teams are often noted as cohesive units, with administrators and health professionals working in concert to create a safe, supportive atmosphere.

A standout thread in these narratives is the importance of proactive, hands-on staff involvement during difficult transitions. One family cites an early, thorough evaluation by the Brookdale team, including a staff member who even went to the hospital to assess whether the facility was a good fit. Six months later, the same family remains confident in their decision, describing ongoing appreciation for the care provided to a father with memory challenges. This theme - staff taking the time to understand a family's unique situation, to assess fit, and to maintain open lines of communication - recurs in multiple accounts. Move-in support, ongoing family updates, and tailored care plans are repeatedly cited as the kind of professional, attentive service that makes a tangible difference in the dementia care journey.

Long-term, deeply personal testimonials emphasize how Brookdale facilities can transform day-to-day life for both residents and families. One extended narrative recounts how the staff's passion and personal connection with residents were among the most remarkable aspects of care, extending from the initial move-in to the resident's final days. Advocates describe a safe, caring space where needs are addressed promptly, social interactions are sustained, and families feel heard and consulted about evolving care needs. The ability to restore a sense of a parent-child relationship - albeit within a structured care setting - appears to be a meaningful outcome for many families, who also emphasize the importance of transparent communication and collaborative problem-solving when issues arise.

Other voices highlight long-term trust and satisfaction across Brookdale locations. A reviewer notes years of positive experiences with their mother, who has received care at Brookdale Richland and Brookdale Torbett, with staff on the floor consistently present and compassionate even through epidemics and other health challenges. The family member who loves the staff describes a caregiving environment that remains stable and loving, with multi-disciplinary teams - including caregivers, nurses, and health-and-wellness staff - working together to keep the resident safe and engaged. The overall sentiment here is one of gratitude for staff who treat residents with dignity, create meaningful activities, and foster a sense of community that residents look forward to.

Within these positive accounts, there are powerful anecdotes about staff leadership and reliability. Several families single out named individuals - including head nurses and administration staff - who consistently demonstrate kindness, organization, and a commitment to teamwork. The sentiment is that when the Brookdale teams function well, they create a supportive ecosystem where concerns are addressed quickly, observations about a resident's changing needs are shared openly, and families can participate in decisions about care with confidence. The result is often described as a level of care that feels like a high-quality resort-like experience for the resident, underpinned by serious professional discipline in dementia care.

Yet, the collection is not homogenous in tone. A distinctly negative voice warns of an entirely different reality: overcharging and undercare, severe understaffing, and a fear that moving loved ones into such facilities could hasten decline. This perspective portrays Brookdale as a nightmare scenario - an environment where staff shortages lead to neglect, where patients do not receive expected supervision, and where paperwork and billing become overwhelming stressors for families already facing difficult decisions. The reviewer claims that a loved one's health deteriorated as a result of the setting, and they express a strong desire to warn others away from what they describe as a poor choice, even going so far as to discourage families from contacting them about future inquiries. The intensity of this account contrasts sharply with the more positive testimonials and underscores the variability of experiences across locations and moments in time.

Another highly negative review paints a picture of a chaotic, loud, and unsafe environment. The writer describes frequent distress for a mother, with calls not answered, dirty conditions such as overflowing garbage and damp, soiled briefs, and residents left unattended or inadequately supervised. The account includes a vivid scene of a resident in an unsafe state - without proper clothing or support - and accuses staff of excessive noise rather than quiet, peaceful care. This testimony attributes fear and distress to the caregiving environment and portrays Brookdale as failing to provide basic safety and dignity for its residents. While this is one account among many, it highlights concerns about staffing levels, supervision, cleanliness, and the overall atmosphere of care.

Taken together, these reviews illuminate a complex landscape. Brookdale facilities appear capable of exceptional, compassionate care when the teams are stable, well-led, and responsive to families' needs. Positive experiences emphasize thorough evaluations, proactive communication, individualized attention, and lasting relationships that support both residents and their families through the dementia journey. On the other hand, there are serious criticisms about staffing adequacy, safety, and the emotional toll of care in under-resourced environments, with some families feeling they were pushed into decisions without sufficient support or transparency.

If you are considering Brookdale for memory care, these narratives suggest a careful, two-pronged approach. Visit and observe: look for adequate staffing on the floor, the presence of engaged caregivers and nurses, and a culture of open communication with families. Ask about move-in support, how care plans adapt as needs change, and how staff respond to emergencies or behavioral challenges. Speak with multiple staff members, and, if possible, speak with families who have recent experience at the location you're considering. The experiences here remind us that dementia care is deeply personal and highly variable; a facility can be a lifeline for some families and a source of significant distress for others, depending on management, resources, and day-to-day realities.

Features

Housing

  • 48 resident community capacity 48 resident community capacity

Types of Care

  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Tri-Cities (8 miles away) Tri-Cities (8 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Dementia waiver Dementia waiverDementia waivers are essential for seniors as they provide critical protections and accommodations for those experiencing cognitive decline. These waivers ensure individuals with dementia receive appropriate care, support, and resources to maintain their quality of life and dignity as they navigate the challenges of this progressive condition.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Mild cognitive impairment Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Specialized memory care programming Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Brookdale Torbett in Richland, WA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With fully furnished accommodations, residents can enjoy the convenience of having cable or satellite TV, Wi-Fi/high-speed internet access, and telephone services readily available. The community also provides housekeeping services to maintain a clean and organized living environment.

For dining options, Brookdale Torbett offers delicious meals prepared and served by their dedicated staff. They are able to cater to individuals with special dietary restrictions, ensuring that everyone's nutritional needs are met.

The community provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They have trained caregivers who are always available to provide support and help as needed. Additionally, there is coordination with health care providers to ensure comprehensive care for residents. The community also offers specialized memory care programming for those with dementia or mild cognitive impairment.

Residents at Brookdale Torbett can enjoy various activities planned throughout the day. Whether it's resident-run activities or scheduled daily activities, there is something for everyone to participate in and socialize with fellow residents.

Conveniently located near numerous amenities, there are several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals nearby. Transportation arrangements can be made for medical appointments to ensure residents have easy access to healthcare services.

Overall, Brookdale Torbett provides a comfortable and enriching environment where seniors can receive personalized care and enjoy an active lifestyle while having their needs met with attentive staff assistance.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.2 miles)
  • Malley's Pharmacy (0.7 miles)
  • Hi-School Pharmacy (0.9 miles)
  • Rite Aid (1.2 miles)
  • Fred Meyer Pharmacy (2 miles)
  • Yoke's Fresh Markets (3.7 miles)
  • Walgreens (4.4 miles)

Restaurants

  • The Emerald of Siam Thai Restaurant and Lounge (0.3 miles)
  • Spudnut Shop (0.3 miles)
  • Denny's (0.4 miles)
  • Taco Bell (0.6 miles)
  • Flight Tap & Table (0.7 miles)
  • Sterling's Famous Steak Seafood & Salad Bar (0.9 miles)
  • Tumbleweeds (0.9 miles)

Physicians

  • Washington Urology (0.4 miles)
  • Kadlec Interventional Radiology Clinic - Richland (0.6 miles)
  • Kadlec Clinic (0.7 miles)
  • Turner, Michael K MD - Kadlec Neuroscience Center (0.7 miles)
  • Kadlec Clinic - General & Colorectal Surgery (0.7 miles)
  • Kadlec Ear Nose and Throat Clinic - Richland (0.7 miles)
  • Kadlec Family Medicine Residency Clinic (0.7 miles)

Parks

  • Rodney Block Park (0.9 miles)
  • Leslie Groves Park (1.3 miles)
  • Howard Amon Park (1.4 miles)
  • Ernie Curtis Playground (2.3 miles)
  • Chiawana Park (4 miles)

Cafes

  • Roasters Coffee (1.4 miles)
  • Starbucks (2 miles)
  • Panera Bread (2.7 miles)
  • Dutch Bros Coffee (3.8 miles)
  • Roasters Coffee (4.6 miles)
  • Roasters Coffee (4.9 miles)
  • Dutch Bros Coffee (5 miles)

Theaters

  • Queensgate 12 Cinema (3.1 miles)

Hospitals

  • Kadlec Regional Medical Center (4.5 miles)

Places of Worship

  • Cathedral of Joy (4.5 miles)

Frequently Asked Questions

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Nearby Communities

Memory care in Nearby Cities

Related Resources

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    The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.

  • does medicaid pay for assisted livingHow and When Medicaid May Cover Assisted Living Costs

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  • assisted living waiver programA Detailed Exploration of Assisted Living Medicaid Waivers Across the United States

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