Guardian Angel Homes (The Cottage)
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245 Van Giesen Street, Richland, WA 99352
For more information about senior living options: (844) 490-3973
The staff are kind, supportive, and caring. The cottages and private accommodations provide a comfortable living environment. A friendly mascot puppy is part of the staff, bringing warmth and joy. Attentive caregivers notice and respond promptly to residents' needs. The facility has a large room available for family gatherings. It offers a range of living options, including retirement apartments, rehab rooms, and dementia care with distinct areas for different stages. The environment is open, friendly, and well-decorated. Residents enjoy a variety of activities such as manicures, crafts, musical performances, puzzles, and other entertainment. Guardian Angel Homes provides excellent care for residents with Alzheimer's or dementia, giving families peace of mind. The facility is clean, well-maintained, and staffed by friendly, patient caregivers.
The staff coordinator doesn't care about residents or employees, only her friends. New staff with no experience are paid more than experienced workers. The nurse doesn't check on residents after accidents. The facility doesn't care about residents' mental or emotional health. Family emergencies are questioned and then counted against staff on a point system. Staff are overworked, and holidays are not allowed months in advance. The head admin lacks communication, moves people around without telling anyone, and changes rotations without notice. The head admin tells staff they are "strong caregivers" when working alone, then refuses to collaborate when coverage is lacking. The head admin retaliates against employees and terminates when she doesn't get her way. The facility is chronically short-staffed; workers end up working alone. Turnover is high and residents' buzzers for assistance ring with no response.The place comes across in many accounts as a vibrant, multi-faceted senior living and care community. Families describe an environment that feels warm and welcoming, with a strong sense of community and a focus on comfort. The layout itself is repeatedly praised: neatly kept grounds, a series of cute little cottages, and private living spaces that make residents feel at home. People mention a large room that can be rented for family gatherings, spacious private bathrooms, and a setup that includes regular activities and social events. The campus is described as well-decorated and clean, with residents grouped into different houses and two dementia units that seem to be a core part of the care plan. A common thread is the sense that this is a place where residents can feel cared for in a calm, open, and friendly atmosphere.
Several reviews emphasize the kindness and attentiveness of individual staff members and the celebratory, almost family-like vibe some caregivers bring. Instances are shared where staff go beyond basic duties to notice small problems and steps to help residents feel more comfortable - such as a caregiver who noticed a hearing aid wasn't working and fixed it, or an attendant who found a grandmother in another area to deliver meds and eye drops. Family members recount moments that felt heartwarming: manicures offered in-house, craft sessions with visiting kids, musical performances, puzzles, and a steady stream of activities designed to keep residents engaged. Some testimonials frame the place as a sanctuary where staff are patient, attentive, and genuinely communal, with residents and visitors alike describing the atmosphere as open and friendly. For many, Guardian Angel Homes feels like a place where their loved ones can be with people who care deeply about them and where visits feel welcome and meaningful.
There are, however, persistent concerns about management and day-to-day operations that cast a more mixed light on the experience. Several reviews point to a staff coordinator who seems disconnected from residents and staff, focusing more on personal connections than on the needs of the broader community. Complaints include pay disparities where less-experienced workers are reported to earn more than seasoned staff, inadequate follow-through on accidents or health concerns, and a perception that mental and emotional well-being aren't given the priority they deserve. Family emergencies are described as being questioned or doubted, with some staff policies allegedly counted against employees through a point system. The sentiment is that some decisions - such as moving residents between locations without informing staff or residents, or when coverage is scarce - are made without transparent communication. The phrase "it's her way" and threats of termination are cited by some as a sign of a volatile environment where staff feel pressure rather than supported.
Other reviews highlight specific operational grievances that amplify the sense of strain behind the scenes. Long-standing staffing shortages are repeatedly cited, with the result that employees may feel overworked and stretched thin, sometimes expected to "work alone." There are reports of frequent turnover and insufficient hands-on coverage for residents who require constant assistance, which can affect how promptly residents receive help. In some cases, residents' buzzers go unanswered for extended periods, and even basic tasks like ensuring planters are tended or residents' routines are communicated clearly can fall through the cracks. Several reviewers describe a lack of proactive oversight and inconsistent communication from leadership about scheduling, rotations, and coverage, which can leave both caregivers and families anxious about the level of support available at any given time.
Despite these concerns, the overall tone across many voices remains surprisingly positive when focusing on the core strengths of the facility. The environment is repeatedly praised for its beauty, cleanliness, and the thoughtful separation of living spaces that can suit different care needs, including dementia care. The staff is described as generally kind and caring, with a genuine commitment to residents' well-being and a community feel that makes visitors and family members feel welcome. The facility's emphasis on social and recreational programming - music, crafts, visits from outside groups, and opportunities for families to gather - comes through as a standout feature that adds meaningful quality of life for residents. The combination of comfortable living arrangements, dedicated dementia care options, and a culture of caring is seen by many as a strong foundation, even as they urge prospective residents and employees to inquire about staffing levels, communication practices, and the specifics of medical oversight before making a commitment.
In the end, the place is portrayed as a mixed but largely humane and welcoming senior care community. Its strengths lie in the tangible amenities, the quiet dignity of the living spaces, and the moments of personal connection that caregivers and activities staff provide. Its challenges center on management communication, staffing consistency, and policies that affect both employees and residents. For families considering this facility, the message is clear: the environment can be wonderfully supportive and family-oriented, but it's crucial to ask pointed questions about coverage, the approach to medical checkups and dementia diagnosis, how emergencies are handled, and how leadership ensures both the emotional health of residents and the well-being of the caregiving team.
96 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Guardian Angel Homes (The Cottage) in Richland, WA is a specialized assisted living community that is dedicated to providing exceptional memory care services. The community offers a range of amenities to ensure the comfort and well-being of its residents.
Residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV in their fully furnished accommodations, access to community-operated transportation for errands or outings, and a computer center for staying connected with loved ones. The dining room provides restaurant-style dining with delicious meals prepared and served by the staff. Special dietary restrictions are accommodated to ensure that all residents receive appropriate nutrition.
Physical fitness is encouraged through the availability of a fitness room and outdoor space for exercise and relaxation. The gaming room offers opportunities for socialization and entertainment, while the small library provides a quiet space for reading or personal reflection. Wi-Fi/high-speed internet is also available throughout the community.
Guardian Angel Homes offers comprehensive care services 24 hours a day. The community provides assistance with activities of daily living, including bathing, dressing, and transfers. Medication management ensures that residents receive the correct medications at the right times. A mental wellness program is implemented to support cognitive health, particularly for those with mild cognitive impairment. Specialized memory care programming helps residents maintain cognitive function and engagement.
Transportation arrangements can be made both within and outside the community for non-medical purposes or doctor's appointments. Move-in coordination services help new residents seamlessly transition into their new homes.
In addition to these amenities and care services, Guardian Angel Homes prioritizes social engagement and active lifestyles by offering concierge services, organized fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Residents have easy access to nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
Overall, Guardian Angel Homes (The Cottage) in Richland, WA provides a supportive and enriching environment for individuals in need of specialized memory care, enabling them to live fulfilling and comfortable lives.
Guardian Angel Homes (The Cottage) is located at 245 Van Giesen Street, Richland, WA 99352 in Benton County, Washington
The comprehensive features offered by Guardian Angel Homes (The Cottage) are designed to cater specifically to the unique needs of residents with dementia or Alzheimer's disease, ensuring their safety and enhancing their quality of life. Assistance with dressing and bathing reduces the stress of daily routines, fostering dignity and independence. Medication management is crucial for maintaining health while preventing confusion, as proper adherence can significantly impact cognitive function. Meal preparation tailored to individual dietary needs provides nourishment and enjoyment, while assistance with transfers promotes physical safety and mobility. The 24-hour supervision ensures a secure environment where help is readily available, thus alleviating anxiety for both residents and families. Additionally, the mental wellness program and specialized memory care programming engage residents in activities that stimulate cognitive abilities appropriate for their stage of impairment, promoting socialization and emotional well-being through purposeful interaction. Activities of daily living support reinforces routine familiarity necessary for comfort in those experiencing memory loss, creating a holistic approach to care that respects individual capabilities while addressing necessities effectively.
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22 Remarkable Caregiver Support Groups Available Online and In-Person
Caregiver support groups are crucial for providing emotional and practical assistance to those caring for loved ones, offering resources, coping strategies, and a sense of community through various organizations and platforms. These groups help alleviate isolation and burnout while addressing the unique challenges faced by caregivers of individuals with specific conditions.
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
Architecture
