Brookdale Torbett

Pros

• The staff at Brookdale Torbett are friendly, knowledgeable, and genuinely care about their residents.
• Residents enjoy engaging activities and find the meals to be appetizing and well-presented.
• The facility is well-kept, clean, and provides a safe environment for residents.
• Families appreciate the effective communication from staff regarding their loved ones’ care and progress.
• Many families feel relieved that their loved ones can bring pets with them, enhancing comfort and happiness.
• Overall, residents adjust well to the community and often form friendships with other residents.
• The executive director is seen as competent and caring, fostering positive relationships among residents and their families.
• Brookdale Torbett is recommended by families for its exceptional memory care services.

Cons

• The community struggles with staff finding ways to encourage residents to shower, often waiting for family members to intervene.
• There is too much staff turnover, even at the executive director level, which affects internal communication and coordination among staff members.
• The common areas sometimes smell, and room cleanliness is only acceptable rather than excellent.
• Some residents do not participate in many activities, making it hard to judge their effectiveness.
• One family reported that they had to hire additional caregivers due to the staff's inability to handle their loved one's Alzheimer's severity.
• A review noted that the facility seemed understaffed, with some workers found complaining or on their phones instead of attending to residents.
• Promised activities were rarely held, leading to instances where a resident was left alone for long periods during visits.
• A family expressed deep dissatisfaction after a loved one died due to dehydration while in care, citing neglect in providing basic needs.
• Maintenance issues were reported as being addressed slowly by the facility despite being urgent concerns for residents' comfort and safety.
• Several reviews indicated feelings of concern regarding overall staffing levels impacting care quality and engagement with residents.

Review

Brookdale Torbett has garnered a range of feedback from visitors and families of residents, reflecting a mixture of experiences that highlight both commendable aspects and areas needing improvement. Many reviews began on a positive note, praising the welcoming atmosphere, knowledgeable staff, and overall cleanliness of the facility. Visitors reported feeling impressed during their tours, noting the engaging activities offered to residents and the visually appealing meals served. In particular, many appreciated the friendly demeanor of the staff, which was characterized as compassionate and attentive to the needs of residents with memory care challenges.

Despite the warm reception most families received upon touring Brookdale Torbett, several reviews pointed out significant issues concerning staffing levels and turnover rates. Some families expressed frustration with care consistency; they observed that staff tended to wait for family members to assist in daily routines like bathing rather than proactively engaging residents themselves. This pattern raised concerns about whether adequate attention was being given to all residents when family members were not present. Consequently, while some families lauded individual caregivers for their dedication to resident welfare, others noted that understaffing contributed to less than optimal care experiences.

The turnover among staff at Brookdale was another concern highlighted by reviewers. Families noted high rates of employee changes even at executive director levels, suggesting a lack of continuity in leadership that could affect overall care quality. Such instability seemed to impact internal communication within teams as well, leading some caregivers to be out of sync regarding residents' needs or preferences. On occasions where coordination fell short—especially for more challenging cases—families felt compelled to hire additional help outside the facility to provide necessary supervision and support.

Room cleanliness also received mixed feedback; while many acknowledged an overall clean environment within common areas—having seen friendly interactions between staff and residents—some pointed out specific cleanliness issues requiring attention. It appears there were instances where odors lingered in communal spaces or where maintenance requests took longer than expected to resolve. Despite these concerns about housekeeping standards in certain areas, numerous reviewers assured potential clients that they felt safe entrusting their loved ones’ wellbeing at Brookdale Torbett.

In terms of activities available for residents, there seemed to be varying levels of engagement among individuals living there. Some family members mentioned their loved ones had made friends and enjoyed participating in events organized by Brookdale’s activity team; others suspected that not all residents engaged actively in these offerings due either to personal choice or limited staffing availability during events. Overall, while many found value in how Brookdale structured its recreational programming around resident interests, some expressed skepticism regarding execution consistency.

Finally, feelings towards pricing appeared generally favorable among those who described cost as a non-issue due primarily to Medicaid coverage; however, some did emphasize that while higher costs reflect quality services experienced thus far—there remains concern over whether this level can always be sustained amid management changes among employees as well as fluctuating operational efficiencies observed firsthand by visiting families frequently through varied durations per visit. Ultimately though challenges existed throughout various dimensions related directly or indirectly impacting resident care experience—the collective perspective ultimately painted a picture where devoted staff members alongside decent facilities contributed positively toward creating supportive environments conducive toward memory assistance at Brookdale Torbett despite existing frustrations voiced along these lines from concerned relatives caring deeply about their loved ones’ quality-of-life outcomes going forward beyond mere basics.

This part of Richland, Washington offers a variety of amenities within close proximity, making it a convenient and accessible location for senior living. With several pharmacies nearby such as Walgreens and Rite Aid, accessing medication and healthcare services is easy. There are also numerous dining options ranging from Thai cuisine at The Emerald of Siam Thai Restaurant to classic American fare at Denny's. For healthcare needs, there are reputable physicians' offices like Washington Urology and Kadlec Clinic in the area. Nearby parks like Rodney Block Park and Howard Amon Park provide opportunities for outdoor recreation and leisurely walks. Cafes such as Roasters Coffee offer a cozy atmosphere for socializing with friends or relaxing with a good book. Additionally, the Queensgate 12 Cinema provides entertainment options for enjoying movies. The Kadlec Regional Medical Center is also conveniently located for any medical emergencies or ongoing care needs. Overall, this part of Richland offers a well-rounded community with plenty of resources to support a comfortable and fulfilling lifestyle for seniors.

Pharmacies

• Walgreens (0.3 miles)
• Malley's Pharmacy (0.7 miles)
• Hi-School Pharmacy (0.9 miles)
• Rite Aid (1.2 miles)
• Fred Meyer Pharmacy (2 miles)
• Yoke's Fresh Markets (3.7 miles)
• Walgreens (4.4 miles)

Restaurants

• The Emerald of Siam Thai Restaurant and Lounge (0.3 miles)
• Spudnut Shop (0.3 miles)
• Denny's (0.4 miles)
• Taco Bell (0.6 miles)
• Flight Tap & Table (0.7 miles)
• Sterling's Famous Steak Seafood & Salad Bar (0.9 miles)
• Tumbleweeds (0.9 miles)

Physicians

• Washington Urology (0.4 miles)
• Kadlec Interventional Radiology Clinic - Richland (0.6 miles)
• Kadlec Clinic (0.7 miles)
• Turner, Michael K MD - Kadlec Neuroscience Center (0.7 miles)
• Kadlec Clinic - General & Colorectal Surgery (0.7 miles)
• Kadlec Ear Nose and Throat Clinic - Richland (0.7 miles)
• Kadlec Family Medicine Residency Clinic (0.7 miles)

Parks

• Rodney Block Park (0.9 miles)
• Leslie Groves Park (1.3 miles)
• Howard Amon Park (1.4 miles)
• Ernie Curtis Playground (2.3 miles)
• Chiawana Park (4 miles)

Cafes

• Roasters Coffee (1.4 miles)
• Starbucks (2 miles)
• Panera Bread (2.7 miles)
• Dutch Bros Coffee (3.8 miles)
• Roasters Coffee (4.6 miles)
• Roasters Coffee (4.9 miles)
• Dutch Bros Coffee (5 miles)

Theaters

• Queensgate 12 Cinema (3.1 miles)

Hospitals

• Kadlec Regional Medical Center (4.5 miles)

Places of Worship

• Cathedral of Joy (4.5 miles)