Brookdale Richland

Pros

• Residents and staff at Brookdale Richland create a welcoming community where everyone feels like family.
• The staff is genuinely interested in the well-being of residents and demonstrates excellent communication skills.
• Many residents appreciate the variety of activities available, which foster socialization and engagement.
• The spacious apartments with ample storage space are a significant advantage for residents.
• The presence of friendly and accommodating staff enhances the overall living experience at the facility.
• Residents feel safe and secure in their environment, contributing to their peace of mind.
• Brookdale Torbett is praised for its compassionate care, especially for those with memory care issues or dementia.
• Several reviewers express gratitude for the ability to maintain their loved ones' preferences while receiving care.
• The positive interactions between staff and residents contribute to a warm, supportive atmosphere within the community.
• The food offered at Brookdale is generally regarded as good and nourishing, meeting residents’ dietary needs.

Cons

• The lack of leadership and timely attention to maintenance issues has been a source of disappointment for many residents.
• Call buttons and emergency devices are frequently non-functional or overlooked when used by residents.
• The facility has dealt with severe cleanliness issues, including reports of scabies, bed bugs, and unsanitary conditions in the laundry facilities.
• The quality of food provided is criticized as being subpar, resembling slop rather than nutritious meals.
• Maintenance requests often go unaddressed for extended periods, leading to frustration among residents and their families.
• Resident safety concerns arise from long wait times for assistance after pressing call buttons, sometimes taking up to 45 minutes.
• The administrative staff has been inconsistent in communication and follow-up, leaving residents feeling neglected.
• Reports indicate that the facility's overall cleanliness is lacking and that it often smells unpleasant, such as urine odor in the hallways.
• There are complaints about a high turnover rate among staff members, which raises doubts about continuity of care for residents.
• Some visitors noted that the facility appears outdated and in need of significant restoration efforts despite ongoing construction work.

Review

Brookdale Richland has received a mixed bag of reviews from residents and their families, reflecting both appreciation for the caring staff and serious concerns regarding maintenance, hygiene, and leadership. Many reviewers expressed their gratitude for the friendly atmosphere cultivated by the staff, highlighting how they respect residents' choices regarding care and dining. One resident noted that the facility feels like a family where celebrations and mournings are shared collectively, which creates a sense of community among both staff and residents. Furthermore, several individuals commented on the cleanliness of personal apartments and reported feeling safe in their surroundings, emphasizing positive interactions with other residents.

However, amidst the praise emerges significant concern over operational shortcomings within Brookdale Richland. Various reviews flagged issues such as broken call buttons or necklaces that often go unnoticed when residents attempt to signal for help. This issue is emblematic of larger problems concerning timely attention to building maintenance. In some cases, mothers residing in memory care were not observed receiving adequate supervision during critical moments leading to distress among their families. Moreover, the facility's washing machines were described as constantly malfunctioning or causing lost laundry items — a frustrating experience for many residents who rely on these services.

The quality of food has also been a point of contention among reviewers; descriptions range from bland meals lacking in seasoning—though some admit this is subjective—to outright complaints about sanitary conditions in communal amenities. Instances of scabies outbreaks and bed bugs have raised serious questions regarding hygiene standards, with specific incidents cited around unsanitary conditions such as floating fecal matter in washing machines that further contribute to dissatisfaction with overall cleanliness.

While it’s clear that Brookdale Richland provides some valued benefits—such as larger apartment spaces with ample storage compared to competitors—there are concerns about ongoing structural issues due to its age and financial decisions made by corporate management that prioritize profit over resident welfare. Some family members voiced apprehension about administrative turnover impacting communication levels at the managerial side while noting long delays handling finances or responses to maintenance requests.

Additionally, there is an acknowledgment among some reviewers that while local staff members display commendable dedication toward meeting resident needs, they often operate amid constraints imposed by corporate policies and limitations around resources allocated to address service shortcomings adequately. The inconsistency in service quality might leave families feeling frustrated when they perceive unresolved issues after raising valid concerns — particularly around critical functions like medication administration and emergency support systems.

In summary, while numerous reviews highlight heartfelt experiences attributed to caring staff members at Brookdale Richland who foster camaraderie and mutual respect among fellow residents amidst challenges faced daily within assisted living environments; glaring deficiencies regarding maintenance responsiveness as well as health-related situations undoubtedly undermine confidence overall within this community setting intended for safety—and well-being above all else. The voices calling for immediate improvement serve as essential indicators urging administrative bodies towards rectifying evident lapses while maintaining transparency towards addressing necessary changes outlined descriptively through these testimonials shared by actual users navigating life alongside their loved ones during trying times marked unexpectedly by uncertainty within health care provisions catered at Brookdale Richland facilities across varying landscapes today.

This part of Richland, Washington offers a convenient and diverse range of amenities for seniors considering living in the area. With multiple pharmacies located within a short distance, accessing medication and healthcare services is easily accessible. A variety of dining options, from fast food to fine dining, are available within a mile radius, providing options for different tastes and preferences. Several physician offices are also nearby, ensuring easy access to medical care when needed. The abundance of parks in the area provides opportunities for outdoor recreation and leisurely walks. Additionally, cafes and theaters offer entertainment options for relaxation or socializing with friends. For those seeking spiritual fulfillment, there is a place of worship nearby. Overall, this part of Richland combines convenience with recreational opportunities, making it a desirable location for senior living.

Pharmacies

• Walgreens (0.1 miles)
• Malley's Pharmacy (0.3 miles)
• Hi-School Pharmacy (1.2 miles)
• Rite Aid (1.5 miles)
• Fred Meyer Pharmacy (2.4 miles)
• Yoke's Fresh Markets (4.1 miles)
• Walgreens (4.4 miles)

Restaurants

• Taco Bell (0.3 miles)
• The Emerald of Siam Thai Restaurant and Lounge (0.6 miles)
• Spudnut Shop (0.7 miles)
• Denny's (0.7 miles)
• Flight Tap & Table (1.1 miles)
• Sterling's Famous Steak Seafood & Salad Bar (1.2 miles)
• Tumbleweeds (1.3 miles)

Physicians

• Washington Urology (0.8 miles)
• Kadlec Interventional Radiology Clinic - Richland (0.9 miles)
• Kadlec Clinic (1 miles)
• Turner, Michael K MD - Kadlec Neuroscience Center (1.1 miles)
• Kadlec Clinic - General & Colorectal Surgery (1.1 miles)
• Kadlec Ear Nose and Throat Clinic - Richland (1.1 miles)
• Kadlec Family Medicine Residency Clinic (1.1 miles)

Parks

• Leslie Groves Park (0.9 miles)
• Rodney Block Park (1.2 miles)
• Howard Amon Park (1.7 miles)
• Ernie Curtis Playground (2.5 miles)
• Chiawana Park (4.2 miles)

Cafes

• Roasters Coffee (1.7 miles)
• Starbucks (2.3 miles)
• Panera Bread (3 miles)
• Dutch Bros Coffee (4.1 miles)
• Roasters Coffee (4.6 miles)
• Dutch Bros Coffee (5 miles)

Theaters

• Queensgate 12 Cinema (3.5 miles)

Hospitals

• Kadlec Regional Medical Center (4.8 miles)

Places of Worship

• Cathedral of Joy (4.8 miles)