Brookdale Richland

Pros

• The staff at Brookdale Richland is described as caring and dedicated, with residents expressing that they enjoy the environment and the support they receive from the team.
• Residents find the apartments nice and appreciate the overall cleanliness of the facility, contributing to a comfortable atmosphere.
• The food served at Brookdale Richland receives praise for its quality and presentation, enhancing residents' dining experiences.
• Many reviews highlight that staff members are friendly, approachable, and proactive in helping residents feel at home and supported.
• The community offers various activities and amenities that foster engagement among residents, contributing to a positive living experience.
• Residents feel a sense of happiness and contentment in their new environment, noting improvements in their quality of life since moving in.

Cons

• The facility claimed to care for residents with dementia but failed to provide adequate support.
• The billing process was convoluted and took seven months to correct, causing significant frustration.
• Residents experienced broken laundry facilities for three months, resulting in a lack of essential services.
• There was a persistent stench of urine in the hallways, reflecting neglect in cleanliness.
• The response times to maintenance requests and call buttons were excessively long, leaving residents in distress.
• Communication with administrative staff was nearly impossible, creating a sense of abandonment for residents and their families.
• The quality of food was subpar and did not accommodate diverse dietary preferences.
• Accessibility issues and wear and tear on the facility indicated poor maintenance and upkeep.
• Some reviews questioned the authenticity of positive feedback, suggesting that many were posted by employees rather than genuine residents or their families.
• The community lacked a welcoming atmosphere compared to other facilities, making it feel unfriendly for visitors and new residents alike.

Review

Brookdale Richland has garnered a mixed array of reviews from families and residents alike, showcasing a spectrum of experiences that reflect both commendable aspects and significant shortcomings within the facility. While some describe the community as having clean, comfortable apartments and a quiet atmosphere ? highlighting the quality food served in a spacious dining area ? others voice stark dissatisfaction regarding the overall level of care provided, especially for those with dementia.

Visiting Brookdale Richland often leaves prospective residents and their families with a sense of hope initially. The apartments are described as nice, creating an inviting living space that many would appreciate. On this front, several reviewers noted that the environment was comfortable, with ample cleanliness contributing to an appealing ambiance. However, despite these seemingly positive attributes?like decent meals and accessible staff?there exists a current of uncertainty pertaining to the facility?s ability to adequately support residents with specific needs, particularly those associated with cognitive impairments like dementia.

The concerns shared by several families paint a troubling picture. Reports indicate severe lapses in medication management and administrative functions, leading to frustrating mishaps that cause deep worry for concerned relatives. One family expressed outrage over billing issues that persisted for seven months alongside broken laundry facilities contributing to inadequate support. Maintenance requests were reportedly overlooked for extended periods, raising questions about how responsive the facility is to urgent resident needs. Adding to this discontent, unpleasant odors were noted in common areas as symptomatic of ongoing neglect?a distressing reality within any care setting.

Communication?or rather the lack thereof?was another consistent point of contention raised among reviewers. Many reported grappling with slow response times from administrative staff amidst critical situations involving their loved ones. The absence of after-hours call services left vulnerable residents feeling abandoned during off-peak hours. Moreover, there were alarming accounts where residents experienced delays when using their call buttons?situations which rendered them waiting in discomfort or distress.

Contrasting sharply with these criticisms are accounts praising Brookdale Richland?s dedicated staff who seem genuinely invested in resident welfare; several reviews heralded their kindness and commitment during challenging circumstances. One reviewer highlighted how caring employees effectively managed logistical challenges such as a pipe burst that forced meal deliveries into residents' rooms yet maintained high spirits through it all?a testament to teamwork amid adversity. This nurturing approach led one grandson to remark on his granduncle's noticeable happiness since moving into Brookdale Richland?a stark contrast from his previous living arrangements.

Despite glowing reflections on certain aspects such as staff disposition or food quality, lingering skepticism regarding authenticity prevails; some suspect that positive reviews may stem from employees rather than actual residents or their families seeking genuine feedback about the assistive living experience at Brookdale Richland. This concern serves as a cautionary note against taking all assessments at face value while searching for suitable assisted living solutions in an increasingly competitive market.

Ultimately, individuals considering Brookdale Richland must navigate this complex landscape marked by varying narratives around service quality and resident wellness?strikingly different experiences encountered by families illustrate both glimpses of heartfelt care alongside alarming operational failings that demand attention urgently within this community.

Pharmacies

• Walgreens (0.1 miles)
• Malley's Pharmacy (0.3 miles)
• Hi-School Pharmacy (1.2 miles)
• Rite Aid (1.5 miles)
• Fred Meyer Pharmacy (2.4 miles)
• Yoke's Fresh Markets (4.1 miles)
• Walgreens (4.4 miles)

Restaurants

• Taco Bell (0.2 miles)
• The Emerald of Siam Thai Restaurant and Lounge (0.7 miles)
• Spudnut Shop (0.7 miles)
• Denny's (0.7 miles)
• Flight Tap & Table (1.1 miles)
• Sterling's Famous Steak Seafood & Salad Bar (1.2 miles)
• Tumbleweeds (1.3 miles)

Physicians

• Washington Urology (0.8 miles)
• Kadlec Interventional Radiology Clinic - Richland (1 miles)
• Kadlec Clinic (1 miles)
• Turner, Michael K MD - Kadlec Neuroscience Center (1.1 miles)
• Kadlec Clinic - General & Colorectal Surgery (1.1 miles)
• Kadlec Ear Nose and Throat Clinic - Richland (1.1 miles)
• Kadlec Family Medicine Residency Clinic (1.1 miles)

Parks

• Leslie Groves Park (0.9 miles)
• Rodney Block Park (1.1 miles)
• Howard Amon Park (1.7 miles)
• Ernie Curtis Playground (2.6 miles)
• Chiawana Park (4.2 miles)

Cafes

• Roasters Coffee (1.7 miles)
• Starbucks (2.3 miles)
• Panera Bread (3 miles)
• Dutch Bros Coffee (4.1 miles)
• Roasters Coffee (4.7 miles)
• Dutch Bros Coffee (5 miles)

Theaters

• Queensgate 12 Cinema (3.4 miles)

Hospitals

• Kadlec Regional Medical Center (4.8 miles)

Places of Worship

• Cathedral of Joy (4.9 miles)