Columbia Crest Center

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  • Interior

    A rehabilitation room equipped with various exercise and therapy equipment.

  • Building

    A building exterior with a covered entrance on a sunny day.

  • Windows

    A hospital room with two patient beds and a chair by the window.

  • Dining

    A cozy dining area with circular tables covered in red tablecloths, surrounded by wooden chairs and adorned with a chandelier overhead.

  • Kitchen

    A kitchen with a dining table set for crafts, featuring colorful cups and a vase of flowers.

  • Bathroom

    A hospital room with two identical beds separated by a curtain, featuring a window and floral arrangement.

Columbia Crest Center

1100 E. Nelson Rd., Moses Lake, WA 98837

For more information about senior living options: (844) 490-3973

3.1 from 31 reviews
5 stars
13
4 stars
2
3 stars
3
2 stars
1
1 stars
12

Skilled Nursing Facility

Overall Review of Columbia Crest Center

Pros

  • pro The staff are very helpful and attentive, with new leadership in the building being well-received.
  • pro The facility is clean, easy to navigate, and has great food.
  • pro Visitors found the staff to be helpful and sweet to them.
  • pro The center offers a strong rehabilitation/physical therapy unit with great nurses.
  • pro The team is amazing and compassionate, caring for all residents.
  • pro The staff are traveler-friendly and the rehabilitation services are excellent for recovery.
  • pro The Chef Linda does an outstanding job, contributing to excellent overall care.
  • pro A four-week stay yielded excellent care from experienced, caring nurses and therapists, with clean facilities and supportive social services.

Cons

  • pro They claim there is very low staffing relative to residents, leading to inadequate care.
  • pro They state only a few staff truly care for residents, leaving others neglected.
  • pro They report a lack of basic hygiene, with a resident not receiving a shower for nearly a month.
  • pro They would give the facility zero stars and warn others not to place loved ones there.
  • pro They describe slow response times from staff.
  • pro They mention rude behavior from staff, including a speech therapist described as rude.
  • pro They allege poor professionalism and disrespect, including delays in medications and doctor appointments.
  • pro They recount last-minute discharges over insurance issues, with little notice.

Review

Columbia Crest elicits a wide spectrum of impressions from its visitors and residents. On one hand, several reviewers celebrate a sense of fresh leadership and a facility that feels clean, accessible, and well-maintained. They point to a building that is easy to get around, with a pleasant atmosphere and food that stands out as a bright spot. In several accounts, staff are described as helpful and attentive, and the presence of new leadership is seen as a positive sign for ongoing improvements. A brief visit noted the place as clean, with workers who were both helpful and kind to the reviewer and their children, and other visitors expressed gratitude for staff who demonstrate care toward residents and their families.

Yet these favorable notes sit alongside a considerable amount of criticism centered on care quality and consistency. Some reviewers lament that only a small subset of staff truly seem to care for residents, while others express frustration that the facility cannot operate around the clock to meet all needs. One family member recounts not receiving even a basic shower for their loved one over nearly a month, a situation described as unacceptable and not listening to families' concerns. The sentiment is clear: when residents' basic needs aren't met, the facility can feel impersonal and unresponsive.

A recurring thread in multiple comments is dissatisfaction with staffing levels and the impact on daily care. Several reviews highlight low staffing ratios and a culture where basic tasks - like bathing, changing diapers, or promptly responding to requests - can fall through the cracks. There are pointed accounts of a great-grandmother, age 107, not receiving timely care, including a diaper that went unchanged for days, and even mentions of unsanitary conditions and resistance to providing fresh water. These anecdotes underscore fears about safety, dignity, and the overall standard of care, with some reviewers labeling the experience as disheartening or unsafe and warning others to steer clear.

The care experience is further complicated by mixed reports about therapy and clinical services. One reviewer who works there as a traveler notes a traveler-friendly staff and a strong rehabilitation and physical therapy unit, praising the nurses and the overall clinical team. However, another comment singles out a speech therapist as rude, and several accounts describe delays in basic care and medication delivery, suggesting that professional competence may coexist with lapses in day-to-day responsiveness. There is also mention of families feeling compelled to step in to assist with care or to transport loved ones home, rather than relying solely on the facility, which contributes to a sense that dignity and independence can be compromised by process and communication gaps.

On the flip side, there are compelling testimonials of positive, highly personalized care. A reviewer who stayed for about four weeks reports receiving excellent care, with skilled certified nursing assistants and dedicated occupational and physical therapy staff who were meticulous and professional. This account highlights a collaborative approach, with social workers exploring financial support and a dietitian helping tailor a diabetic, salt-free diet. In this narrative, the team is described as perfectionists in their approach, delivering not only medical attention but also holistic support that included financial guidance and a well-coordinated care plan. A separate voice commends the chef and the broader kitchen team for their contribution to a satisfying, healthful meal plan, reinforcing the idea that there are genuinely strong, capable professionals within the facility.

Despite the bright notes of praise, another reviewer recounts a harsh reality: a last-minute discharge notice issued under what they describe as Obamacare-related circumstances. The feeling conveyed is that family members who have solid insurance and long service backgrounds, including military connections, can still be abruptly told to leave with only a couple of days' notice. This experience casts a shadow over the overall impression of the facility and highlights how policy and administrative decisions can deeply affect families during vulnerable moments.

Taken together, the collection of reviews reveals a facility that can be a source of genuine care and professional excellence for some residents and families, while for others it can be the setting of frustration, neglect, and breach of trust. The best picture that emerges is not a single verdict but a mosaic of experiences: moments of compassionate, effective care and clean, welcoming environments, counterbalanced by reports of understaffing, slow responses, missed basic needs, and alarming stories about personal dignity and sanitary conditions. For prospective residents and their families, this means that impressions may vary by shift, department, and individual staff, and it underscores the importance of careful, in-person assessments, open dialogue with leadership, and a clear plan for communication, staffing, and care standards.

Features

Housing

  • 21 resident community capacity 21 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Grant County (7 miles away) Grant County (7 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Columbia Crest Center in Moses Lake, WA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The fully furnished accommodations provide residents with all the comforts of home, including cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for those who prefer to prepare their own meals. Housekeeping services are available to keep the living spaces clean and tidy.

The center also features outdoor space and gardens for residents to enjoy the fresh air and beautiful surroundings. Move-in coordination is provided to make the transition as smooth as possible for new residents. Telephone service is available for easy communication with loved ones.

In terms of care services, Columbia Crest Center provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. The staff works closely with health care providers to ensure that residents receive the necessary medical attention. Special care is taken regarding diabetes diet management and special dietary restrictions.

Meal preparation and service are provided to meet the nutritional needs of the residents. Medication management is also offered to ensure that medications are taken timely and correctly. The center includes a mental wellness program to support the emotional well-being of its residents.

Transportation arrangements are made for medical appointments, ensuring that residents can easily access necessary healthcare services. Scheduled daily activities are offered to keep residents engaged and entertained.

Conveniently located near various amenities, Columbia Crest Center offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.

Overall, Columbia Crest Center provides a comfortable and supportive environment where seniors can receive personalized care while enjoying a vibrant community life.

Nearby Places of Interest

Places of Worship

  • Faith Community Church (0.1 miles)
  • Calvary Elevate (0.2 miles)
  • Church of Jesus Christ of Latter Day Saints (0.3 miles)
  • Church Hour & Services (0.3 miles)
  • Emmanuel Baptist Church (0.4 miles)
  • The Apostolic Lutheran Church (0.4 miles)
  • Moses Lake Assembly of God (0.5 miles)

Hospitals

  • Cardon, Jeremy DDS (0.1 miles)
  • Samaritan Hospital (0.8 miles)
  • Grant County Public Hospital District No 1 (1 miles)

Parks

  • Blue Heron Dog Run (0.3 miles)
  • Pioneer Village Dog Run (0.3 miles)
  • Moses Lake Parks & Recreation (1.1 miles)
  • McCosh Park (1.2 miles)
  • Carl T. Ahlers Park (1.4 miles)
  • Neppel Park (1.5 miles)
  • Sand Dunes/ORV Park (1.8 miles)

Restaurants

  • Subway (0.3 miles)
  • Orange Julius (0.4 miles)
  • Chico's Pizza Parlor (0.4 miles)
  • Denny's (0.8 miles)
  • Wendy's (0.9 miles)
  • Pizza Hut (0.9 miles)
  • Lins Restaurant (1 miles)

Pharmacies

  • Pioneer Medical Center Pharmacy (0.3 miles)
  • Moses Lake Professional Pharmacy (0.4 miles)
  • Moses Lake Clinic (0.4 miles)
  • Safeway Pharmacy (1 miles)
  • Rite Aid (1.1 miles)
  • Walgreens (1.3 miles)
  • Pharmacy (1.8 miles)

Physicians

  • Samaritan Pain Management (0.3 miles)
  • Zubair Ali, MD (0.3 miles)
  • Kemesha Delisser, MD (0.3 miles)
  • Samaritan Obstetrics-Gynecology (0.3 miles)
  • Ladan Modallel, MD, FAAP (0.3 miles)
  • Samaritan Orthopaedics (0.3 miles)
  • Deb Hembroff (0.3 miles)

Cafes

  • Starbucks (1 miles)
  • Starbucks (1.2 miles)
  • Mason's Place (1.3 miles)
  • Dutch Bros (1.4 miles)
  • Simply Devine (1.5 miles)
  • Starbucks (2 miles)
  • Jo Jo's Java (2 miles)

Transportation

  • Multimodal Transit Center (1.1 miles)
  • U-Haul Neighborhood Dealer (1.2 miles)

Frequently Asked Questions

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