Brookdale Hearthstone Moses Lake

Pros

• The staff at Brookdale Hearthstone Moses Lake is friendly and attentive, always smiling and creating a welcoming atmosphere for residents and visitors.
• Residents appreciate the variety of activities available, including offsite trips, crafts, movie nights, and exercise classes.
• The facility offers spacious rooms with amenities that many families find suitable for their loved ones.
• Cleanliness and well-maintained grounds contribute to a positive living environment for residents.
• Residents enjoy the transparency and communication from the staff regarding community activities and events.
• Many residents express satisfaction with the food provided, noting it as being highly rated.
• The director of the facility is knowledgeable and provides informative tours that leave potential residents feeling confident about their choice.
• The community has areas for specific needs, such as private dining options for those who require them, enhancing the overall resident experience.
• Several families report seeing their loved ones thriving socially within the community, forming friendships with both staff and other residents.

Cons

• The food was not good, and the portions were very small.
• When sick, the staff would not help call for an ambulance.
• There seemed to be a lack of comfort in the overall atmosphere of the facility.
• The director did not appear to be knowledgeable about the offerings at Brookdale Hearthstone Moses Lake.
• Activities have been slower due to staffing issues, and there is a concern regarding the lack of initial sit-down meetings for new residents.
• The activity director often does not fulfill scheduled activities, leading to cancellations and residents sitting around doing nothing.
• Some rooms are dated and in need of updating, which detracted from the overall experience.
• One resident felt that their studio room was too small for comfort.
• Despite being clean, there were complaints about insufficient activities offered to residents.

Review

Brookdale Hearthstone Moses Lake has received a spectrum of reviews reflecting the experiences of residents and their families at this assisted care facility. While many aspects have drawn praise, some areas also warrant concern, providing a nuanced understanding of life within its walls.

A prominent positive highlight is the friendliness and attentiveness of the staff. Many reviewers describe the staff as caring, welcoming, and always ready to assist residents and their families. One reviewer noted how well-organized and efficient the staff were during a recent move-in process for their friend; they felt compassion permeated the atmosphere. This sentiment extends to interactions during tours as well; one family commented on how helpful the personnel were in answering questions and making sure that newcomers felt comfortable with their surroundings. The overall culture at Brookdale Hearthstone seems to radiate warmth, with staff members often seen smiling and engaging positively with each other and the residents.

The facility offers various activities designed to engage residents actively. These include crafts, bingo nights, exercise classes, movie screenings, offsite trips like visits to pumpkin patches, and more nurturing pursuits such as services held in a chapel area by visiting ministers. However, some family members felt that participation in activities could be improved. They observed that due to staffing shortages likely exacerbated by COVID-19 challenges, there were times when events either did not take place or weren't promoted effectively enough for residents to get involved fully.

Food quality tends to draw mixed feedback from visitors. Some praised it highly while others reported dissatisfaction with both taste and portion sizes—especially highlighting that meals at times seemed insufficient for varying appetites. Certain individuals also voiced concerns around healthcare responses; there were reports of inadequate assistance when health issues arose—specifically mentioning instances where help was needed to call an ambulance but wasn’t forthcoming.

Accommodations at Brookdale Hearthstone range from studios to two-bedroom setups; however, opinions on room sizes varied significantly among reviewers. While some found their spaces adequate or even large for their needs—one individual mentioned enjoying a spacious two-bedroom setup with lovely views—others remarked that studio accommodations felt cramped upon initial impressions. There is acknowledgment that some parts of the building appear dated, lending an impression that constant updates are necessary despite ongoing remodeling efforts.

Moreover, transparent communication throughout the community seems important to families who have experienced it firsthand; reviewers expressed gratitude regarding open dialogues about care options available and specific needs for loved ones living in the community. This transparency fosters trust between relatives and staff members alike—a cornerstone element recognized by many who visited or moved loved ones into Brookdale Hearthstone.

While several positive features shine through in terms of care quality and kindness demonstrated by personnel at Brookdale Hearthstone Moses Lake, there are calls for enhancements particularly concerning activity engagement levels among residents and dining experiences offered within the facility itself. Overall satisfaction varies from resident-level contentment—with some individuals thriving socially—to underlying operational challenges needing attention in order for all aspects of community life here to flourish harmoniously together moving forward.

This area of Moses Lake, Washington offers convenient access to a variety of amenities for seniors looking for a comfortable and accessible living environment. Within close proximity, there are multiple dining options such as Pizza Hut, Lins Restaurant, and Orange Julius, providing a range of choices for meals. Additionally, pharmacies like Moses Lake Clinic and Safeway Pharmacy are nearby for healthcare needs. For medical care, Confluence Health and Samaritan Hospital are within easy reach. The area also boasts several places of worship including Moses Lake Assembly of God and St Martin's Episcopal Church for spiritual fulfillment. Parks like McCosh Park and Blue Heron Dog Run offer opportunities for leisurely walks or outdoor activities. Public transportation is easily accessible with the Multimodal Transit Center located nearby. Overall, this neighborhood provides a mix of services and amenities suitable for senior living in a convenient location.

Restaurants

• Pizza Hut (0.2 miles)
• Lins Restaurant (0.4 miles)
• Orange Julius (0.4 miles)
• Chico's Pizza Parlor (0.4 miles)
• Ripple Tavern (0.4 miles)
• Jack In The Box (0.5 miles)
• Tacos Mi Casa #2 (0.5 miles)

Pharmacies

• Moses Lake Clinic (0.2 miles)
• Safeway Pharmacy (0.4 miles)
• Rite Aid (0.4 miles)
• Walgreens (0.7 miles)
• Pioneer Medical Center Pharmacy (0.9 miles)
• Moses Lake Professional Pharmacy (1 miles)
• Pharmacy (1.2 miles)

Physicians

• Confluence Health (0.2 miles)
• Anticoagulation Clinic (0.2 miles)
• Moses Lake Clinic Surgical Center (0.2 miles)
• Vision Clinic (0.4 miles)
• Brown John Moses Lake Community Health Center Moses Lake (0.4 miles)
• Moses Lake Community Health Center (0.4 miles)
• Moses Lake Vision Center (0.7 miles)

Hospitals

• Samaritan Hospital (0.3 miles)
• Grant County Public Hospital District No 1 (0.4 miles)
• Cardon, Jeremy DDS (0.8 miles)

Cafes

• Starbucks (0.4 miles)
• Mason's Place (0.6 miles)
• Dutch Bros (0.7 miles)
• Simply Devine (0.9 miles)
• Starbucks (1.3 miles)
• Jo Jo's Java (1.3 miles)
• Starbucks (1.9 miles)

Places of Worship

• Moses Lake Assembly of God (0.4 miles)
• Emmanuel Baptist Church (0.5 miles)
• St Martin's Episcopal Church (0.6 miles)
• Warden Community Church (0.6 miles)
• Faith Community Church (0.6 miles)
• Immanuel Lutheran Church (0.7 miles)
• Calvary Chapel Moses Lake (0.8 miles)

Parks

• Moses Lake Parks & Recreation (0.5 miles)
• Blue Heron Dog Run (0.5 miles)
• McCosh Park (0.6 miles)
• Carl T. Ahlers Park (0.8 miles)
• Pioneer Village Dog Run (0.8 miles)
• Neppel Park (1.1 miles)
• Sand Dunes/ORV Park (1.3 miles)

Transportation

• Multimodal Transit Center (0.5 miles)
• U-Haul Neighborhood Dealer (1.1 miles)