Consulate Health Care Of Windsor
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23352 Courthouse Highway, Windsor, VA 23487
For more information about senior living options: (844) 490-3973
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Jennifer is very caring and kind, and more staff like her are needed. The facility has awesome, very caring staff. The facility is a great place to send loved ones needing therapy or long-term care, and it is also a great place to work. Consulate of Windsor is a great place with a great therapy team providing skilled nursing care. The rehab unit has friendly and professional staff and patients have made good progress. Nice facilities and friendly staff. Beautiful atmosphere with excellent care; the staff were helpful during visits. The facility is under new management and leadership making significant changes.
The reviewer claimed there was a supposed three-hour window for medication, but the family waited eight hours or more and the patient did not receive any meds. The reviewer said specialist appointments were promised but never scheduled because calls were on hold too long. The reviewer noted discharge occurred with only one day's notice, despite requests for at least two weeks. The reviewer questioned the legitimacy of patient rights posted on the door, alleging the posted policy referenced 30 days. The reviewer described attempting to fax a discharge referral to home health, but staff did not answer the phone and lines were reportedly full. The reviewer described the facility environment as smelling of mothballs, with old thrift-store furniture, and no staff greeting visitors, giving a sense of abandonment. The reviewer reported neglect and safety concerns, including no call button or phone in patient rooms and hours with no staff entering rehab rooms.Consulate Health Care of Windsor presents itself as a facility with a broad range of services designed to help residents through rehab, long-term care, and supportive therapies. The experiences shared by families and visitors reflect that breadth: some encounters describe compassionate, effective care and a team dedicated to rehabilitation, while others recount frustrating communication gaps, delays in medication, and alarming lapses in basic safety and responsiveness. Taken together, the comments paint a picture of a place that can be a source of real healing for some patients, but that also has persistent organizational and care-coordination challenges that can significantly affect others.
Several reviewers highlight positive, strengths-focused aspects of the rehab and therapy programs. In particular, staff such as Jennifer are lauded for kindness and genuine care, and the therapy team receives frequent praise for their professionalism and effectiveness. One reviewer notes that hospice staff collaborated well with facility staff and family, describing the experience as well-coordinated and responsive to the needs of someone under hospice care. There are also affirmations about progress in rehabilitation and confidence in the staff's ability to support recovery, with some reviewers indicating they would use the facility again for rehab or long-term care. A sense of optimism emerges when people describe the facility as having caring employees, good management when it's working well, and a culture that is moving in a positive direction under new leadership.
Conversely, a substantial portion of the feedback centers on communication problems and operational gaps that concern families and patients. A number of reviews allege delays and inconsistencies around medication administration, with one account mentioning a three-hour window for meds but observations of eight hours or more without medications delivered. These reports raise questions about routine medication timing and whether nursing staff are consistently meeting residents' prescriptions and needs. In addition, several families report difficulty coordinating appointments with specialists or getting timely updates when discharge or transfers were planned, including referrals to home health that were promised but not promptly faxed or acted upon, and calls that went unreturned despite repeated attempts. The contrast between the positive therapy experiences and these logistical issues underscores a core tension in the facility: high-caliber rehab potential tempered by communication and process vulnerabilities.
Discharge planning and notice practices also come up in multiple reviews, with some notes indicating a lack of advance notice for transitions and unclear expectations about how and when referrals should be arranged. One family mentions being asked to provide a two-week notice, while another comment points to a discharge process that seemed to occur with little to no prior warning. Such gaps can amplify stress for families already navigating a loved one's care trajectory and can hinder timely coordination with outside services like home health or specialists. These concerns are echoed by others who describe delays and friction in obtaining necessary paperwork or ensuring proper follow-through after discharge.
The reviews also reflect a mixed impression of the facility's environment and leadership. A recurring theme among critical posts is the physical and social atmosphere, including concerns like a front entrance that smells of mothballs, furniture described as worn or outdated, and instances where visitors felt greeted by an unstaffed front desk or a lack of visible, proactive staff engagement. Some critics depict conditions in stark terms - no call buttons, no phones in rooms, and a sense of neglect in day-to-day supervision, with accusations that residents were left for long periods without routine checks. These descriptions, while severe in tone, highlight real apprehensions about resident safety, communication, and overall quality of life in the facility.
Against this backdrop, there are voices that emphasize improvement and renewal. Several reviewers point to new management and leadership actively driving changes, with remarks about a renewed commitment to care and to addressing past reputational challenges. Statements from staff or former staff who have transitioned into more positive views emphasize dedication and a sense of belonging, sometimes noting that the team is working late and collaborating to raise the standard of care. For families who have experienced the facility during periods of better functioning, this leadership shift appears to be a meaningful source of hope that the facility can sustain ongoing improvements and build on the successes of the rehab and therapy programs.
In sum, Consulate Health Care of Windsor is portrayed as a place with genuine potential to support recovery, rehabilitation, and compassionate elder care. The strongest praise centers on the empathy and effectiveness of therapists and direct care professionals who connect with residents and families, and on positive experiences with hospice collaboration. The most pressing concerns focus on operational consistency: timely medication administration, clear and proactive communication with families about schedules and discharge planning, reliable access to call systems, and responsive administrative support. The range of reviews suggests that, with continued leadership-driven improvements in staffing, processes, and resident safety protocols, the facility could reconcile these divergent experiences into a consistently high standard of care that honors both the medical and emotional needs of its residents.
114 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Consulate Health Care Of Windsor in Windsor, VA is an assisted living community that offers a comfortable and convenient environment for its residents. The community provides a wide range of amenities to cater to the needs and preferences of the residents.
For personal grooming and pampering, there is a beauty salon available on-site. Residents can also enjoy their favorite TV shows or movies through cable or satellite TV in their private rooms. Transportation services are provided by the community for various purposes, including visits to doctors' appointments and other non-medical needs.
The assisted living community also boasts a computer center where residents can access the internet and stay connected with their loved ones. A dining room is available for communal meals, providing restaurant-style dining experiences. For those who prefer more privacy, fully furnished rooms with kitchenettes allow for independent meal preparation and service.
To keep residents active and engaged, the community offers a fitness room and wellness center. Various activities are scheduled throughout the day, including resident-run activities that promote socialization among the residents. Planned day trips allow residents to explore nearby attractions.
Housekeeping services ensure that the communal areas are kept clean and tidy. A small library is also available for book lovers to indulge in their favorite reads. Telephone services are provided for easy communication.
The assisted living community places strong emphasis on care services as well. With a 24-hour call system in place, assistance is readily available whenever needed. Trained staff members provide assistance with daily living activities such as bathing, dressing, and transfers. Medication management ensures that residents receive proper medical attention.
Special dietary restrictions are accommodated at mealtimes to cater to individual needs such as diabetes diets or specific dietary choices. A mental wellness program helps promote emotional well-being among the residents.
In terms of location convenience, there are two pharmacies located nearby as well as restaurants and places of worship within close proximity to meet various needs.
Overall, the Consulate Health Care Of Windsor offers a comprehensive range of amenities, services, and activities to create a comfortable and vibrant assisted living community for its residents.
Consulate Health Care Of Windsor is located at 23352 Courthouse Highway, Windsor, VA 23487 in Suffolk city, Virginia
Consulate Health Care Of Windsor on seniors.fyi includes 4 photos including images showing interior, kitchen, outdoors, landscaping, building, caregiver, nursing home, and more.
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