Nansemond Pointe Rehabilitation and Healthcare Center

Pros

• Some family members appreciate the intention behind having nurses available, even if the response times are often delayed.
• A few individuals may find value in the availability of hospice care services at the facility.
• There is a possibility that some staff members may demonstrate moments of compassion during interactions with patients.
• The facility provides medication and food to residents, even though there are concerns about timeliness and quality.
• Some families might feel relieved to have their loved ones placed in a facility that offers a range of healthcare services, despite the reported issues with care quality.

Cons

• The facility's staff members are consistently rude and lazy, leading to a lack of accountability for patient care.
• Rooms are filthy, and patients often lie in their own filth without proper bedding or cleanliness.
• The nursing staff-to-patient ratio is unacceptable, resulting in inadequate attention to patients' needs.
• Patients have to wait excessively long for assistance after ringing the call bell, with delays often exceeding an hour.
• Patients receive insufficient wound care and medication management, compromising their health and safety.
• Communication regarding patients' healthcare is poor, with answers often inaccessible and medical records requests taking too long.
• Staff are incompetent and fail to provide basic hygiene care or support for meals, leaving vulnerable patients unattended.
• There have been instances of theft within the facility, adding to the mistrust experienced by families.
• Overall cleanliness of the facility is neglected, risking patient health by allowing bacteria growth from unclean food and environments.
• Families report a lack of compassion among staff members, indicating a troubling disregard for patient dignity and care quality.

Review

The reviews provided reflect a deeply concerning consensus about the quality of care at a particular healthcare facility. Multiple family members have expressed their distress regarding the overall conditions and treatment within this establishment. Common themes emerge from these experiences, painting a dire picture of inadequate attention to patients, unclean living environments, and an apparent lack of compassion from staff members.

Many reviewers mention their loved ones suffering from neglect during their stay. For instance, one reviewer describes instances where their family member was left without basic hygiene for extended periods—reportedly going without a shower for an entire week unless specifically requested. Such negligence not only affects comfort but also poses serious health risks, particularly for individuals who may already be vulnerable due to illness or incapacitation. The concept of patient dignity seems discarded in favor of lax protocols, with one reviewer noting that staff would let patients lie in soiled bedding rather than tending to their needs promptly.

On top of the neglectful personal care, many reviewers highlighted the alarming cleanliness—or rather, the lack thereof—of the facilities themselves. Numerous accounts detail rooms left filthy and littered with dirty linens for days on end. Such unhygienic conditions raise red flags about infection control practices in a healthcare environment where patients are often immunocompromised or recovering from serious medical issues. The inadequate cleaning measures contribute to an overall atmosphere of disregard for patient well-being and safety.

Additionally, reviewers pointed out significant deficiencies in communication between family members and staff regarding patients' health statuses. There are repeated claims that getting answers about a family member’s care is nearly impossible; requests for information often led to frustrating delays involving formal medical record requests with long waiting periods. One commentator illustrated this by saying that contacting nursing staff could result in over an hour's wait without any response—a situation that can be critically dangerous in terms of timely care.

Concerns stretch beyond mere staffing issues; instances where essential medication was missed or delayed are particularly alarming. One review recounted how a brother receiving hospice care suffered severe consequences after nurses failed to administer his medications on time, resulting in complications such as sepsis and a urinary tract infection—clear indications that critical health protocols were neglected within this facility's operations.

In conclusion, several families voiced strong warnings against utilizing this facility, advocating instead for thorough research before entrusting loved ones into its care. The combination of inattentive staff, unsanitary conditions, delayed responses to urgent needs, and mismanagement of medications creates an intolerable environment for those requiring compassionate and competent support during vulnerable times in their lives. As calls arise to report these issues to regulatory entities like Medicare and Medicaid escalate, it becomes increasingly clear that there is an urgent need for reform within this establishment's operational practices—and perhaps even an overhaul of management—to ensure safer conditions for all current and future residents seeking care there.

This part of Suffolk, Virginia offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants such as Krispy Krunchy Chicken and Moe's Southwest Grill within close proximity, dining options are easily accessible. Additionally, there are several pharmacies like Rite Aid and Walgreens nearby for any healthcare needs. The presence of cafes like Pourfavor Coffee Shop and major chains like Starbucks provide opportunities for socializing and enjoying a cup of coffee. For spiritual needs, multiple places of worship, including Calvary Chapel and West End Baptist Church, offer community support. Access to medical services is readily available with hospitals like Wilkins Hospital in the vicinity along with various physicians' offices offering specialized care. The transportation hub at Suffolk Executive Airport ensures ease of travel for seniors wanting to explore the area or visit loved ones. With parks like Bennetts Creek Park and Dunedin Park nearby, there are ample green spaces for outdoor activities and relaxation in nature. Overall, this part of Suffolk, Virginia presents a well-rounded environment for senior living with convenient amenities and services tailored to meet their needs.

Restaurants

• Krispy Krunchy Chicken (0.2 miles)
• McDonald's (0.2 miles)
• Papa John's Pizza (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Moe's Southwest Grill (0.6 miles)
• IHOP (0.7 miles)
• Amicis (0.8 miles)

Pharmacies

• Rite Aid (0.2 miles)
• Walgreens (0.2 miles)
• Super Drug (0.8 miles)
• Walgreens (2.5 miles)
• Rite Aid (2.8 miles)
• CVS Pharmacy (9.8 miles)
• Walgreens (10.8 miles)

Cafes

• Pourfavor Coffee Shop (0.4 miles)
• Starbucks (0.5 miles)
• Panera Bread (0.6 miles)
• Starbucks (12.5 miles)

Places of Worship

• Calvary Chapel (0.5 miles)
• West End Baptist Church (0.7 miles)
• Southern Baptist Convention (0.7 miles)
• Southern Baptist Convention (2.1 miles)
• Eastern Virginia Associates United Church of Christ (3.9 miles)
• Liberty Biker Church (4.4 miles)
• Still Waters Baptist Church (4.9 miles)

Hospitals

• Wilkins (0.8 miles)
• Obici Occupational Health Services (2.4 miles)
• Sentera Obici Sleep Disorders (2.4 miles)

Physicians

• Reon, Julia Sentara Internal Medicine Physicians (0.8 miles)
• Lakeview Medical Center (1.6 miles)
• Asthma and Allergy Clinic (1.6 miles)
• Virginia Orthopaedic and Spine Specialists (1.7 miles)
• Orthopaedic Surgery Centers (1.7 miles)
• Suffolk Eye Physicians & Surgeons (1.7 miles)
• Virginia Oncology Associates (2.1 miles)

Transportation

• Suffolk Executive Airport (4 miles)

Parks

• Bennetts Creek Park (9.7 miles)
• FunVille Playground and Cafe Chesapeake (11 miles)
• Crossings Park (11.9 miles)
• Dunedin Park (12.7 miles)
• Portsmouth City Park (13 miles)