Nova Health And Rehab

Pros

• The staff at Nova (Weber City) provided excellent care and treated residents like family, fostering a warm atmosphere.
• Residents at Nova enjoyed engaging activities, including church services and outdoor events, as permitted by Covid guidelines.
• Many families feel confident in the quality of care their loved ones receive at Nova, with outside providers acknowledging the good care given.
• The facility is praised for having a strong rehabilitation program and highly skilled LPNs who go above and beyond for the residents.
• The activity director is actively engaged with residents, contributing to a positive environment, while support staff in laundry and maintenance are friendly and ready to help.
• Multiple family members express satisfaction with their loved ones’ experiences at Nova, highlighting personal involvement and positive interactions with staff.

Cons

• The staff at Nova appeared unfriendly and sad, leading to concerns about their job satisfaction.
• There was an overwhelming smell of urine in the facility, which affected residents' comfort and wellbeing.
• The staff seemed overworked, underpaid, and stressed out, indicating a lack of support and adequate staffing.
• The atmosphere in the facility felt very sad and lacked a positive energy among most employees.
• Some staff members were inconsistent in quality of care, with varying levels of performance among them.
• Despite a nice dining area and clean room, the overall experience did not meet expectations due to staff attitudes and conditions.

Review

The reviews of Nova Health & Rehab Center in Weber City present a varied tapestry of experiences, reflecting both the commendable aspects and significant areas for improvement within the facility. First and foremost, there are heartfelt accounts from families who express deep gratitude for the excellent care provided to their loved ones. One reviewer, whose mother lived at Nova for seven years before her passing, emphasized that the staff treated her mother like family. This level of personal care included resident activities when possible, church services several times a week, and outdoor activities organized according to weather conditions. The writer was particularly appreciative of how outside medical providers recognized the high standard of care received during visits.

In stark contrast, other reviews pointed out troubling signs regarding staff morale and overall atmosphere in the facility. One family’s experience indicated that upon choosing Nova due to its proximity and clean rooms, they encountered an unfriendly staff dynamic. They noted instances where air fresheners were used excessively in an attempt to mask unpleasant odors, leading to coughing residents in the hallways. The writers expressed concern over the demeanor of some employees, questioning whether they were genuinely invested in their roles or merely there for a paycheck.

Despite these mixed experiences concerning staff engagement, there remains a strong cohort of satisfied families who praise specific members of the team. For instance, a recent review praised Nova’s rehabilitation services as among the best in the area. The LPNs (Licensed Practical Nurses) received notable recognition for their dedication and exceptional care—attributes deemed vital by families with extensive histories interacting with various nursing homes and assisted living facilities across different states. This particular reviewer also commended not just nursing staff but also CNAs (Certified Nursing Assistants), emphasizing that those working at Nova appeared to be genuinely caring individuals dedicated to improving residents' lives.

However, while some acknowledged moments of excellent care at Nova Health & Rehab Center, others highlighted glaring deficiencies because of staffing shortages. One frustrated family member recounted their grandfather's situation where he was deemed fully assistive—leading them to select Nova primarily due to insurance coverage rather than preference. Concerns were raised over employees being overworked and underpaid; this resulted in uneven quality among caregivers—some providing excellent support while others fell short. The lack of adequate assistant support for activities added pressure on what could be an enriching environment.

Moreover, one reviewer cited a standout social services worker whose positive attitude made a profound difference amidst what many described as a generally dreary atmosphere filled with unengaged personnel who seemed unable or unwilling to convey warmth or kindness towards residents or visitors alike. Although they commented positively on certain aspects like furnishings—the lobby’s presentation was mentioned favorably—they could not overlook pervasive issues such as unpleasant odors disrupting what should have been a comforting space.

In conclusion, it is evident from these reviews that while there are moments where Nova Health & Rehab Center excels—through individual acts of compassion by certain staff members—the overall experience can vary significantly amongst residents and their families depending on staffing dynamics and general atmosphere within different parts of the facility. Families seeking care solutions for loved ones face considerable challenges navigating both praise-worthy aspects alongside pressing concerns reflective of systemic issues that require attention if Nova is to maintain its reputation as a trusted option within assisted living environments.

Pharmacies

• Weber City Drug Center (0.2 miles)
• Food City Pharmacy (1.2 miles)
• Ole Mexican Foods (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Broadwater Drug (1.8 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)

Restaurants

• McDonald's (1.5 miles)
• McDonald's (2.5 miles)
• Wendy's (3.8 miles)
• Subway (4 miles)
• Molcajetes Mexican Grill (4 miles)
• Barberitos (4.4 miles)
• Kingsport Aquatic Center (4.4 miles)

Places of Worship

• Outside the Camp Ministry (1.8 miles)
• Gate City Church of Jesus Christ (2.2 miles)
• Prospect United Methodist Church (2.5 miles)
• Greenvale Baptist Church (3.3 miles)
• Vicars Chapel Church (4.2 miles)
• Alley Valley Baptist Church (5.4 miles)

Physicians

• Family Footcare (3.9 miles)
• Wellmont Medical Associates-Church Hill (4 miles)
• Yallourakis Stephen J MD DDS (4 miles)
• HMG Urgent Care at Medical Plaza (4 miles)
• Seasons At Kingsport (4 miles)
• HMG General Surgery (4.1 miles)
• Clinch Field Family Medicine (4.1 miles)

Transportation

• Norfolk Southern (4.1 miles)

Hospitals

• Wellmont Health System (4.3 miles)
• Wellmont Holston Valley Medical Center (4.3 miles)
• Fresenius Medical Care (4.8 miles)
• Kingsport Day Surgery (5.1 miles)
• Indian Path Pavilion (5.2 miles)
• Indian Path Hospital (5.3 miles)

Parks

• Domtar Park (4.7 miles)
• Borden Park (5.8 miles)

Cafes

• Panera Bread (5.6 miles)
• Starbucks (5.6 miles)