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4.4 from 76 reviews
5 stars
64
4 stars
1
3 stars
0
2 stars
2
1 stars
9
Overall Review of Nova Health And Rehab
common26 reviews mention this
Staff care and friendliness stand out
Residents and families consistently describe attentive, kind staff who take personal interest in care.
Across many reviews, families highlight staff members as friendly, welcoming, and caring for residents in day-to-day moments. Several also mention staff responsiveness to questions and comfort needs, including helping families feel informed and supported. A couple of negative reviews dispute the experience, describing unfriendliness, rude behavior, or a feeling that staff were overwhelmed.
common9 reviews mention this
Clean facility with mixed odor notes
Many reviewers praise cleanliness, while a few describe unpleasant odors in shared areas.
Many reviewers explicitly call out the facility as clean and sanitary, including in connection with visits and longer stays. That cleanliness shows up alongside positive comments about how residents and families were treated. However, a small number of reviews mention an overpowering smell of urine and describe discomfort for residents in the hall, creating a mixed picture.
differentiator7 reviews mention this
Rehab and therapy progress gets praise
Rehabilitation and therapy support is a frequent reason families recommend this community.
Multiple reviews connect positive outcomes to the rehab experience, including physical therapy support after falls, surgery, and outpatient rehab. Several reviewers mention therapists by role and describe helping residents work toward goals and return home. A few negative reviews criticize staffing levels and workload more broadly, but the therapy-focused feedback is largely positive.
common6 reviews mention this
Updates, call-light response, and communication
Families describe being kept informed and getting quick help when the call light is used.
Several reviews emphasize that staff communicated changes to families promptly and helped during transitions. One review specifically notes that when the call light is pushed, nursing responds quickly. Others describe how staff involvement during emergencies and end-of-life moments reduced stress for family members.
common4 reviews mention this
Activities and spiritual care add structure
Residents and families mention structured activities, including church and outdoor options.
Some reviews describe resident activities such as resident-run or scheduled activities, and a reviewer mentions church services several times a week. Others add that outdoor activities happen when weather permits. While one negative review credits an activities director, it also says she lacked an assistant, suggesting limited support for activity programming at times.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
90 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Tri-Cities Regional (13 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Pharmacies
Weber City Drug Center (0.2 miles)
Food City Pharmacy (1.2 miles)
Ole Mexican Foods (1.2 miles)
CVS Pharmacy (1.5 miles)
Broadwater Drug (1.8 miles)
CVS Pharmacy (3.9 miles)
Walgreens (4 miles)
Restaurants
McDonald's (1.5 miles)
McDonald's (2.5 miles)
Wendy's (3.8 miles)
Subway (4 miles)
Molcajetes Mexican Grill (4 miles)
Barberitos (4.4 miles)
Kingsport Aquatic Center (4.4 miles)
Places of Worship
Outside the Camp Ministry (1.8 miles)
Gate City Church of Jesus Christ (2.2 miles)
Prospect United Methodist Church (2.5 miles)
Greenvale Baptist Church (3.3 miles)
Vicars Chapel Church (4.2 miles)
Alley Valley Baptist Church (5.4 miles)
Physicians
Family Footcare (3.9 miles)
Wellmont Medical Associates-Church Hill (4 miles)
Yallourakis Stephen J MD DDS (4 miles)
HMG Urgent Care at Medical Plaza (4 miles)
Seasons At Kingsport (4 miles)
HMG General Surgery (4.1 miles)
Clinch Field Family Medicine (4.1 miles)
Transportation
Norfolk Southern (4.1 miles)
Hospitals
Wellmont Health System (4.3 miles)
Wellmont Holston Valley Medical Center (4.3 miles)
Hospice care focuses on providing comfort and support for individuals nearing the end of life, with Medicare Part A covering services like nursing care and counseling for patients with a terminal illness and a life expectancy of six months or less. While most hospice services are low-cost for eligible patients, families should be aware that certain expenses, such as room and board, may not be covered.
Caregiver burnout is a common issue resulting from the intense physical, emotional, and mental demands of caregiving, leading to symptoms like fatigue and social withdrawal. To prevent burnout, caregivers should recognize early warning signs and implement self-care strategies, seek support, and prioritize their own well-being alongside that of those they care for.
Caregiver exhaustion, or burnout, stems from the relentless demands of caregiving, leading to emotional and physical depletion characterized by stress, frustration, and neglect of personal needs. Addressing this burden is essential to prevent long-term consequences, with early recognition and support being crucial for caregivers to maintain balance and implement self-care.
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