2035 Stonebrook Pl, Kingsport, TN 37660
For more information about senior living options: (844) 490-3973
Orchard View is exceeding expectations, with Josh being very knowledgeable and helpful, and Rachel, the administrator, taking care of all needs. Orchard View has shown major growth; the staff are helpful, the facility is clean, and the food is good with variety. The therapy staff is extremely friendly and knowledgeable, making it a great place for rehab. The facility is clean and the admin is friendly and welcoming. Orchard View has a great group of people, a clean building, great staff, and wonderful food. The staff are caring and the nursing team is attentive, helping residents progress in rehab. The staff treat residents like family; the facility is clean and welcoming with engaging activities. The admissions team is helpful, and many would highly recommend this place. The facility is very nice and clean; the staff are friendly and helpful. Norene is described as a great administrator, Anna as an awesome DON, Rachel in the business office as capable, and Mandi as a wonderful social worker - together they form a strong, caring team.
They describe Orchard View as understaffed, leading to inadequate care. One reviewer calls it the worst place and urges others to take their loved ones elsewhere. They report cockroaches in the ice machines and concerns about sanitation. They say staff sometimes ignore call lights and fail to meet residents' basic needs. They recount long delays in medications and uneven meal quality. They accuse some staff of disrespectful behavior toward residents. They describe severe care failures, including a resident's decline and calls to shut the facility down. They mention a staff member named Cassie as rude and disruptive.Orchard View Post-Acute and Rehabilitation Center in Kingsport is best suited for families seeking a post-acute rehab environment where solid therapy, a clean and welcoming setting, and a genuinely caring staff can help a loved one regain function after a stroke, surgery, or other medical setback. The community shines when the primary goal is intensive rehabilitation delivered in a facility that feels like a supportive, homey space. For residents who thrive on structured therapy, daily activities, and staff who strive to listen and respond, Orchard View can be a strong fit.
That said, alternatives deserve consideration for families with higher requirements for consistent staffing, rapid response to medical needs, or a track record of flawless safety and oversight. Several reviews flag ongoing concerns about staffing levels, turnover, and variation in care. Families with loved ones who need steady, around-the-clock attention, more aggressive medical management, or a history of medication sensitivity may find these gaps material. Additional red flags cited by some families - Medicaid-related decisions, allegations of neglect, and serious safety incidents - underscore the importance of thorough due diligence before committing.
On the positive side, the core strength here is the rehab program. Therapy teams are described as knowledgeable, friendly, and capable, with real momentum in patient progress. Clean, well-maintained facilities, pleasant dining experiences, and engaging activities contribute to a rehab-friendly atmosphere that helps residents stay motivated. Administrators and business staff are repeatedly highlighted for accessibility and responsiveness, signaling a culture that, at its best, emphasizes coordinated care and family communication. For families prioritizing a robust rehabilitation track, Orchard View delivers meaningful value when the care team is aligned and stable.
The most consequential drawbacks center on staffing consistency and care management. Reports of understaffing, inconsistent responses to call lights, and wide variation in day-to-day care raise legitimate concerns for anyone evaluating risk. Medication handling and bedside care are cited in some grave reviews as areas needing immediate attention, with accounts of delays, miscommunications, and even dangerous lapses. Instances of bed sores, patient falls, or abrupt transfers in distressing circumstances point to serious safety vulnerabilities that cannot be ignored. A few patients also describe poor experiences with certain individual staff members, underscoring how a few personalities can color the overall impression of a facility.
Yet the facility's improvements under new leadership and the ongoing emphasis on turning things around provide a meaningful counterweight. Several reviews celebrate leadership teams, DONs, and admissions staff who have become accessible, organized, and genuinely invested in resident well-being. When staffing is sufficient and teams function cohesively, Orchard View shows capacity for high-quality, compassionate care, with families reporting peace of mind and residents thriving in rehab settings. The contrast between the positive, celebratory accounts and the negative, cautionary ones suggests that the experience hinges on current staffing levels, the consistency of medical oversight, and the ability of administration to sustain reliable performance.
For families weighing a choice, the practical path is clear: evaluate current staffing patterns, insist on a transparent care plan, and request direct access to therapy schedules, medication reconciliation processes, and nurse call-response metrics before placement. If the priority is a rehab-focused environment with proven therapeutic momentum and a welcoming atmosphere, Orchard View can deliver substantial benefits - so long as current leadership maintains rigorous staffing standards and demonstrates continued, verifiable improvements. If those conditions feel uncertain, or if a loved one requires unwavering medical oversight and zero tolerance for care gaps, exploring higher-staffed alternatives may be the prudent course.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outdoor common areasOutdoor common areas are important for seniors as they provide a space for socialization, physical activity, and relaxation. Being outside in nature can improve mood and overall well-being, while also encouraging movement and engagement with others. These spaces can help combat feelings of isolation and promote a sense of community among residents.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities Regional (9 miles away)
High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities off-siteEngaging in off-site activities is crucial for seniors to maintain social connections, stay active, and stimulate their minds. It promotes overall well-being and helps combat feelings of isolation and loneliness. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.Orchard View Post-Acute and Rehabilitation Center in Kingsport, TN is a premier assisted living community that offers a comfortable and vibrant atmosphere for its residents. With a range of amenities and convenient locations nearby, this community ensures that its residents have access to everything they need.
One of the standout features of Orchard View is its dedication to providing engaging activities for its residents. The community boasts an array of on-site activities that cater to various interests and preferences. These activities are designed to promote socialization, mental stimulation, and overall well-being among the residents.
The facility itself is well-equipped with modern comforts such as air-conditioning, ensuring a pleasant and comfortable environment year-round. Residents also have access to indoor common areas where they can relax, socialize, or participate in group activities. Additionally, there are outdoor common areas where residents can enjoy fresh air and take in the picturesque surroundings.
For those who appreciate aesthetics and personal care, Orchard View offers an on-site beautician who provides professional grooming services. This ensures that residents always feel their best and maintain their desired appearance.
Convenience is another key aspect of Orchard View's appeal. With Wi-Fi/high-speed internet available throughout the community, residents can easily stay connected with loved ones or pursue their online interests. Furthermore, there are two cafes nearby for those seeking a quick bite or a place to socialize with friends.
The community's proximity to parks allows residents to enjoy nature walks or engage in outdoor recreational activities surrounded by tranquility. Additionally, having 11 pharmacies nearby ensures that medication needs are readily met, while the presence of 44 physicians nearby gives residents access to top-notch medical care within close reach.
Having 35 restaurants nearby means that residents have plenty of dining options without having to travel far from the community. This variety allows them to indulge in different cuisines or explore new culinary experiences regularly.
Lastly, Orchard View's location near six hospitals provides peace of mind to residents and their families, knowing that healthcare services are readily available in the event of an emergency or medical need.
Overall, Orchard View Post-Acute and Rehabilitation Center combines a comfortable living environment with engaging activities, convenient amenities, and a prime location to create an exceptional assisted living community for its residents.
Orchard View Post-Acute and Rehabilitation Center is located at 2035 Stonebrook Pl, Kingsport, TN 37660 in Sullivan County, Tennessee
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