Orchard View Post-Acute and Rehabilitation Center

Pros

• The staff at Orchard View Post-Acute and Rehabilitation Center are described as really nice, helpful, and courteous.
• The facility is noted for being decently clean and well-managed.
• The food served at the center is generally considered good by the reviewers.
• Patients have access to private rooms, which contributes positively to their experience.
• Reviewers express satisfaction with their overall experience and interactions with the staff.

Cons

• The facility is very understaffed, leading to mixed messages when asking questions.
• There is no phone in the patient's room for communication.
• The response time for various needs is slower than desired.
• One resident's bed has not been operational, causing mobility issues.
• The food has not been enjoyed by one resident, despite being healthy enough.
• More direct medical attention and physical therapy are needed for better care.

Review

Orchard View Post-Acute and Rehabilitation Center has received a range of reviews that reflect both positive experiences and areas for improvement in the care provided to residents. Common themes emerge from feedback, particularly regarding the staff, the cleanliness of the facility, food quality, communication challenges, and specific issues related to patient care.

Overall, many reviewers have praised the staff at Orchard View for their courteousness and helpfulness. Interactions with employees seem to leave a good impression on families visiting their loved ones in the center. The consistency in praise suggests that despite any operational challenges, staff members are genuinely committed to providing support and assistance whenever they can. For family members seeking reassurance about their loved one's care, these positive interactions help to foster trust in the environment.

In terms of cleanliness, several reviewers noted that the facility appears to be well-maintained. The emphasis on hygiene is particularly important in rehabilitation centers where residents may have varying degrees of mobility and health conditions that necessitate a clean living space. Residents are generally satisfied with their rooms being decently clean; however, some have expressed concerns about understaffing affecting not only speedier responses but also overall resident experience.

The quality of food served at Orchard View has been met with mixed reactions. While some visitors find the food satisfactory or even good on most days, others suggest that there is room for improvement based on individual experiences. It can be challenging to accommodate diverse dietary preferences and nutritional needs across various patients; thus management might benefit from seeking direct feedback from residents regarding meal options.

Communication appears to be one of the principal pain points for families interacting with Orchard View’s staff. Reviewers have reported receiving inconsistent messages when asking questions or seeking clarification about care protocols and procedures. This lack of clear communication can lead to frustrations during what is already a stressful time for families managing their loved one’s healthcare needs. It would be beneficial for management to implement more streamlined communication practices among staff members as well as between staff and family members.

Moreover, specific patient care issues highlight critical areas where improvements could significantly enhance resident comfort and satisfaction levels. For example, one reviewer pointed out that a particular patient had difficulties with her bed’s functionality over multiple days—this situation emphasizes the importance of regular equipment maintenance within rehabilitation facilities. Additionally, suggestions were made regarding increasing medical attention and physical therapy access for long-term residents like those in need of ongoing rehabilitation services.

While many aspects such as cleanliness and supportive staff contribute positively to residents' experiences at Orchard View Post-Acute and Rehabilitation Center, it remains essential for both adminstrative teams and clinical providers alike to address gaps in communication practices along with ensuring responsive medical interventions tailored specifically to individual resident needs. Prioritizing these areas stands crucial not only in enhancing current lives but also promoting brighter rehabilitative experiences moving forward—providing peace of mind for both residents as well as their families engaged through this journey together.

Restaurants

• Subway (0.5 miles)
• Moto Japanese Restaurant (0.6 miles)
• Kingsport Aquatic Center (0.6 miles)
• Two Dads Cafe N Catering (0.9 miles)
• Wendy's (0.9 miles)
• Pratt's Real Pit Bar-B-Que (1 miles)
• Pal's Sudden Service (1.1 miles)

Physicians

• HMG General Surgery (0.5 miles)
• Wellmont Medical Associates-Church Hill (0.5 miles)
• Yallourakis Stephen J MD DDS (0.6 miles)
• HMG Urgent Care at Medical Plaza (0.6 miles)
• Seasons At Kingsport (0.6 miles)
• Comprehensive Weight Management (0.7 miles)
• Hvmc Radiology Department (0.7 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.7 miles)
• Berry's Pharmacy (1.2 miles)
• Premier Pharmacy (1.4 miles)
• Kroger Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)

Hospitals

• Wellmont Holston Valley Medical Center (0.7 miles)
• Wellmont Health System (0.7 miles)
• Fresenius Medical Care (1.5 miles)
• Kingsport Day Surgery (1.6 miles)
• Indian Path Hospital (1.6 miles)
• Indian Path Pavilion (1.7 miles)

Parks

• Borden Park (1.5 miles)
• Domtar Park (2.2 miles)

Cafes

• Panera Bread (1.5 miles)
• Starbucks (1.5 miles)