Overall Review of Orchard View Post-Acute Rehabilitation Center
common32 reviews mention this
Caring, attentive staff stand out
Residents and families consistently describe the staff as caring and responsive to needs.
Many reviewers say the team is attentive and treats residents with kindness, including nursing staff and the broader caregiving staff. Several mentions focus on how comfortable families felt because they believed staff truly cared. A smaller set of reviews take the opposite view, describing neglect, rude interactions, or staff not answering call buttons, which tempers the overall pattern.
common4 reviews mention this
Food quality and variety get mentions
Dining quality is a recurring point, with residents describing both good food and occasional modest meals.
A number of reviews mention the food positively, including comments that meals are good with variety. Some residents also describe nutrition-related diets being handled during recovery, aligning with diabetes and special dietary restrictions. In contrast, at least one review criticizes the meals as modest, with overcooked vegetables and incomplete meal variety, so the experience is not uniform.
common13 reviews mention this
Facility cleanliness is repeatedly cited
Cleanliness comes up often, with many reviewers praising the facility’s maintenance.
Many reviewers describe the building as clean and well maintained, including remarks about floors being kept up and the facility being free of unpleasant conditions. Cleanliness also shows up in day-to-day descriptions from visitors. However, there are also serious cleanliness-related complaints, including a review that alleges cockroaches in ice machines and medication-related concerns, which is a major caveat for some families.
caveat5 reviews mention this
Staffing concerns affect care continuity
Some residents and families report staffing shortages that limited participation in care and activities.
A few reviews describe short staffing as a problem, including situations where residents felt they could not participate in therapy or were kept in bed for extended periods. There are also mentions connecting care problems to staffing levels, such as delays in getting help back to a wheelchair or missing components of a recovery routine. While many others report smooth care, these comments are strong enough to be a recurring concern.
caveat6 reviews mention this
Medication and call-light responsiveness questioned
Several reviewers question how medication and assistance needs are handled, especially during transitions and urgent moments.
Some reviews report medication problems, including concerns about medications not being called in after discharge and later complications attributed to missing meds. Others describe call buttons being ignored or delays getting basic items such as medication. At the same time, the community offers medication management and a 24-hour call system, which makes these negative reports a notable mismatch for certain families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
180 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Tri-Cities Regional (9 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Subway (0.5 miles)
Moto Japanese Restaurant (0.6 miles)
Kingsport Aquatic Center (0.6 miles)
Two Dads Cafe N Catering (0.9 miles)
Wendy's (0.9 miles)
Pratt's Real Pit Bar-B-Que (1 miles)
Pal's Sudden Service (1.1 miles)
Physicians
HMG General Surgery (0.5 miles)
Wellmont Medical Associates-Church Hill (0.5 miles)
Yallourakis Stephen J MD DDS (0.6 miles)
HMG Urgent Care at Medical Plaza (0.6 miles)
Seasons At Kingsport (0.6 miles)
Comprehensive Weight Management (0.7 miles)
Hvmc Radiology Department (0.7 miles)
Pharmacies
Walgreens (0.6 miles)
CVS Pharmacy (0.7 miles)
Berry's Pharmacy (1.2 miles)
Premier Pharmacy (1.4 miles)
Kroger Pharmacy (1.6 miles)
Walgreens (1.8 miles)
Walgreens (2 miles)
Hospitals
Wellmont Holston Valley Medical Center (0.7 miles)
Hospice care at home provides specialized end-of-life support that focuses on comfort and dignity for individuals with life-limiting illnesses, offering a range of services including medical management, emotional and spiritual support, and logistical assistance tailored to the family's needs. It involves collaboration to create individualized care plans and extends to bereavement support after a loved one's passing.
The guide outlines the rising costs of 24/7 in-home care, ranging from $10,000 to over $20,000 monthly, driven by factors such as location and caregiver qualifications. It discusses the limited coverage by Medicare and private insurance, potential Medicaid support, and the emotional and living condition considerations influencing families' decisions on care arrangements.
Home health nursing is an expanding field where licensed professionals provide specialized medical care in patients' homes, addressing the needs of an aging population through personalized services like assessments and medication management. Effective collaboration with healthcare teams, cultural sensitivity, and quality assurance measures are essential for fostering trust and ensuring positive patient outcomes.
Get PricingAsk A QuestionSchedule A TourContact Senior Advisor
By clicking submit, you agree to our Partner's Terms of Use. You
also consent to receive calls and texts, which may be autodialed, from our Partner. Your consent is not a condition to
using our Partner's service. Please visit our Partner's Privacy Policy for information about their privacy practices.
180 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Tri-Cities Regional (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Caring staff and clean environment with private rooms.
Understanding Hospice Care at Home: Comprehensive Services, Key Benefits, and Eligibility
Understanding the Full Cost of 24/7 In-Home Care: A Detailed Overview
Exploring the World of Home Health Nurses: Qualifications, Roles, and Hiring Tips