2035 East Stonebrook Place, Kingsport, TN 37660
For more information about senior living options: (844) 490-3973
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Orchard View exceeds expectations with knowledgeable rehab staff (Josh) and an attentive administrator (Rachel) who take care of residents' needs. The facility is clean, with good, varied food and a friendly, helpful staff. The therapy team is extremely friendly and knowledgeable, creating a positive rehab environment. Families report peace of mind knowing their loved ones are well cared for and thriving. Orchard View is described as a welcoming, well-maintained place with engaging activities. Visitors note the staff's kindness and the overall positive atmosphere. Many reviews mention noticeable improvements and growth under new leadership.
Some staff members do not seem to care. The meals are modest, vegetables are overcooked, and there aren't always items from all four food groups. The resident was kept in bed with limited wheelchair access, and wheelchair use was restricted to about seven hours per day. There are cockroaches in the ice machines. The turnover in employees is alarming and management changes have been awful, with concerns going unanswered. The reviewer describes Orchard View as the worst place and urges others to take their loved ones elsewhere. One reviewer reports that a grandmother was evicted due to Medicaid issues and left with nowhere to go. The reviewer notes a bed sore and excessive weight loss during the stay, attributed to short staffing. Some staff ignored call buttons and were lazy, failing to provide necessary care. There were delays or refusals in providing medications, including a long wait for an antacid. They sent a resident home without coordinating medications with the pharmacy, risking another health issue.Orchard View appears to be a place of strong contrasts, where some visitors leave convinced they've found a genuinely caring and well-run rehab facility, while others recount experiences that are alarming or deeply troubling. On the positive side, many families describe Orchard View as clean, welcoming, and home-like. They praise the rehab program, especially the therapists who bring knowledge and patience to the recovery process. In particular, several reviewers single out Josh, a therapy professional, for his helpful guidance and extensive knowledge. The administration also receives praise from multiple voices; Rachel, the administrator, is repeatedly mentioned as responsive and attentive to residents' needs and family concerns. The overall impression for many is one of a facility that has potential to support recovery and provide peace of mind for loved ones.
Ongoing praise centers on the everyday environment and activities. Reviewers repeatedly describe Orchard View as a place where the staff are kind and attentive, where the building is clean, and where there is an engaging rhythm to daily life. People talk about a supportive atmosphere that feels positive and encouraging, with staff who genuinely seem to care about each resident. The food is another frequently cited positive point - reviewers note variety and quality that make meals something residents look forward to, rather than just a basic necessity. In many accounts, family members feel reassured by the visible care and the sense that loved ones are being looked after with warmth and respect.
Several comments signal growth and change over time. Some reviewers observe that Orchard View has improved, noting a "great group of people" and a clean facility with a good staff ethic. They describe the place as moving in a positive direction, with improvements in how care is delivered and how residents are engaged in activities. A few reviewers mention changes in leadership and the impression that management is becoming more responsive and organized. Taken together, these voices suggest that Orchard View is capable of delivering solid rehab outcomes and a comforting, supportive environment when staffing and leadership align with residents' needs.
Yet the picture is far from one-sided. A substantial portion of feedback paints serious concerns about care quality, safety, and consistency. In some accounts, residents experience prolonged wait times for basic needs - antacids, wheelchair access, or even routine personal care - highlighting frustrations with responsiveness and prioritization. Several reviewers describe weekends or days when a resident attending therapy or activities felt sidelined, with limited mobility and restricted engagement. There are also complaints about the food at times being inconsistent, with issues like overcooked vegetables or meals that do not consistently meet nutritional expectations. One caregiver recounts a specific incident where a wheelchair and a therapy assessment timeline caused a disruption to participation in activities, underscoring a broader perception that logistics and scheduling sometimes hamper rehabilitation.
More troubling anecdotes concern safety and accountability. Some families report bedsores, significant weight loss, and general decline in health that they attribute, at least in part, to short staffing and insufficient monitoring. There are explicit accusations of call lights being ignored and medication-related lapses, including stories of a family member going days without certain medications and a failure to communicate important changes in care. A number of reviews describe unsanitary conditions or maintenance issues, including a claim about cockroaches in ice machines and potential contamination of food or drink sources, which understandably raises alarm for families evaluating a safe environment for vulnerable residents. The most alarming narratives describe abrupt discharges or evictions due to Medicaid or funding constraints, with families feeling left to figure out urgent transitions at very difficult times, sometimes accompanied by reports of injuries or incomplete hand-offs.
A subset of reviews makes the strongest negative statements, depicting Orchard View as a place to avoid. Some commenters characterize the staff turnover as alarming and disruptive, with new administration not yet able to stabilize operations. Phrases like "the worst place" and "take your loved ones somewhere else" recur, paired with testimonials about staff who seem overwhelmed, careless, or unresponsive. These accounts frequently emphasize the disconnect between smiles at the front desk or during quick exchanges and the longer-term experiences of neglect or inadequate care. In these voices, the combination of poor communication, lack of accountability, and perceived indifference to patient needs creates a stark contrast with the more favorable stories found in other reviews.
Taken together, the experiences at Orchard View are a mosaic of strong, hopeful outcomes and troubling, cautionary warnings. For families considering care here, the message is clear: the facility has the capacity to deliver meaningful rehab and a compassionate environment, but the quality of care appears highly variable and heavily influenced by staffing, leadership stability, and the consistency of administrative response. If you're evaluating Orchard View, it would be prudent to visit multiple times, meet with the therapy team and administration, review the latest policies on staffing ratios and call-light response, and ask concrete questions about medication management, infection control, and patient safety procedures. Observing the day-to-day operations - how call lights are answered, how meals and activities are scheduled, and how changes in a resident's condition are communicated - can provide the clearest picture of how well the facility's current practices align with your loved one's needs.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Tri-Cities Regional (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Orchard View Post-Acute Rehabilitation Center in Kingsport, TN offers a range of amenities and care services to provide a comfortable and supportive environment for its residents. The center features a beauty salon, allowing residents to enjoy professional salon services right on-site. Cable or satellite TV is available in each room, ensuring entertainment options for everyone. Community-operated transportation is provided to help residents get around the area easily.
For those who like to stay connected, there is a computer center and Wi-Fi/high-speed internet throughout the facility. The dining room offers restaurant-style dining with delicious meals prepared and served by the staff. Residents can also enjoy the convenience of having a kitchenette in their rooms for personal use.
Orchard View has various spaces for recreational activities and relaxation, including a fitness room, gaming room, garden, and outdoor space. A small library is available for those who enjoy reading. Housekeeping services are provided to ensure cleanliness and comfort.
The community offers assistance with activities of daily living such as bathing, dressing, and transfers. With 24-hour call system and supervision, residents can feel safe knowing that help is always available when needed. Medication management is provided to ensure proper adherence to medications.
A mental wellness program is offered at Orchard View to support emotional well-being among residents. Special dietary restrictions are accommodated by the staff in meal preparation. Transportation arrangements are made for non-medical needs as well as doctors' appointments.
Residents at Orchard View can enjoy a variety of activities designed to promote socialization, fitness, and overall well-being. Concierge services are available to assist with any additional needs or requests. Planned day trips are organized for residents to explore the local area and make new memories. Resident-run activities allow individuals to take an active role in planning events within the community.
Orchard View is conveniently located near amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals. With its range of amenities, care services, and convenient location, Orchard View offers a comprehensive assisted living community that prioritizes the comfort and well-being of its residents.
Orchard View Post-Acute Rehabilitation Center is located at 2035 East Stonebrook Place, Kingsport, TN 37660 in Sullivan County, Tennessee
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