Elmcroft of Kingsport

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  • Interior

    A cozy living room interior with a prominent fireplace and chandelier.

  • Decor

    A cozy, well-decorated bedroom featuring a bed with patterned linens, a comfortable chair, and framed artwork on the walls.

  • Living Room

    A spacious living room with a piano, sofas, and a television.

  • Building

    A welcoming building entrance with a porch and potted plants.

  • Bedroom

    A cozy bedroom with a single bed, armchair, and a window letting in natural light.

  • Trees

    A cozy backyard with a small patio and outdoor seating, surrounded by a well-maintained lawn and trees.

  • Windows

    Front view of a building entrance with a porch, columns, and large planters.

  • Dining

    A spacious and well-lit dining room with neatly arranged tables and chairs.

Elmcroft of Kingsport

901 Teasel Drive,, Kingsport, TN 37660

For more information about senior living options: (844) 490-3973

4.2 from 53 reviews
5 stars
41
4 stars
1
3 stars
1
2 stars
1
1 stars
9

Assisted Living

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    Overall Review of Elmcroft of Kingsport

    Pros

    • pro The facility's layout is open and beautiful, with the Activity Room and Dining Room.
    • pro The facility is very clean.
    • pro The RAs are always willing to help, and the Director of Nursing is likewise willing to assist.
    • pro The food is amazing.
    • pro American House is clean, modern, and the staff are friendly and caring.
    • pro Jennifer Delph, the Director of Nursing, is knowledgeable and a pleasure to meet.
    • pro Jennifer, the Director of Nursing, is on top of things and does not miss any details.
    • pro American House of Kingsport is a wonderful community with amazing staff, delicious food, and a clean, pleasant environment.
    • pro It is a great little community with a homey feel and very clean, caring staff.
    • pro American House took amazing care of a stepmom who could not walk or feed herself.

    Cons

    • pro The chef doesn't know how to prepare food and doesn't care if the residents eat or not.
    • pro The residents receive the nastiest food, with many going hungry or eating peanut butter and jelly instead.
    • pro A resident was kicked out for no reason.
    • pro A loved one was moved and her phone was taken, and a crooked person is involved with POA concerns; reaching anyone by phone is difficult.
    • pro The ED staff is beyond control and should not be there.
    • pro The facility keeps subpar records of medication administration and fails to notify incidents, including an unfiled state elopement.
    • pro Leadership turnover is excessive (five executive directors in two years), indicating unstable management.

    Review

    The collection of reviews from American House / Elmcroft Kingsport paints a picture of a facility that many families find welcoming and well-run, even if not every experience is perfect. Across the board, the building itself is described as clean, modern, and thoughtfully laid out, with open Activity and Dining Rooms that residents and families alike admire. Several reviewers compliment the overall environment - the look and feel of the place, its bright spaces, and the sense that it's a calm, comfortable setting for aging loved ones. The physical space seems to live up to the expectations set by visitors who walk through the doors and notice how well-kept and inviting it appears.

    A prominent thread throughout the feedback is the quality of individual caregivers and nursing leadership. Jennifer, the Director of Nursing, is singled out repeatedly as someone who is knowledgeable, responsive, and deeply invested in her residents' well-being. Multiple comments describe her as on top of things, able to explain medical and care plans clearly, and genuinely caring for patients and their families. Other staff members receive warm recognitions as well: Margaret Powers, the Community Relations Director, is praised for kindness, prompt follow-up, and for guiding families through billing and contracts with empathy and patience; Courtney Hartsock, the Business Office Manager, is described as kind and consistently available with answers; Kacie Briden, Memory Care Director, is thanked for taking residents to doctors' appointments and helping families manage intimate, daily care. In the memory care and direct care teams, names like Beth, Helen, Mina, Yolanda, Keisha, Abby, Hannah, Nicole, and Sheila come up repeatedly as people who provided meaningful, compassionate care. Moments shared by families - like Mina softly feeding and guiding a loved one in his final hours, or Yolanda being described as a "Guardian Angel" with a fierce, protective energy - underscore a common sentiment that certain staff members make a powerful, positive difference in difficult times.

    The heartwarming, grateful voices extend beyond routine care to the more personal and spiritual dimensions of caregiving. Several families recount being kept informed during medical or end-of-life moments, and a number of notes celebrate the emotional support offered by staff. One family celebrates the presence of dedicated staff who were "angels" to their loved one, and another speaks of the relief that Margaret's steady guidance and dependable communication brought during an overwhelming period. The gratitude is not limited to frontline aides; it also reaches to administrators and coordinators who help families navigate complex financial and logistical decisions, making the transition into and within the facility smoother and less stressful.

    But the reviews are not uniformly glowing. A recurring concern centers on food and meal quality, with one reviewer describing the meals as among the worst experiences - "the nastiest food," leading elderly residents to push plates away, go hungry, or settle for peanut butter and jelly. This stark contrast with other reviews praising "delicious" meals and the facility's cleanliness highlights a significant inconsistency in resident experiences. Food, as described by some families, seems to hinge on individual cooks or shifts, threatening a sense of stability in daily life for residents who rely on predictable, nourishing meals.

    There are also episodes that touch on management and safety concerns. A few reviewers recount troubling incidents - being "kicked out for no reason," or having a loved one moved and a phone removed, along with accusations that the person in charge of the situation behaved in questionable ways. One family alleges that a power of attorney was improperly placed, and that the facility's communications were inconsistent or difficult to reach, painting a picture of potential governance and advocacy gaps. Another reviewer points to an elopement and incomplete state reporting, arguing that such lapses should have been filed promptly and that a staff director with dissatisfaction among the team contributed to a sense of mismanagement. These accounts serve as a reminder that, in long-term care, leadership and accountability are as crucial as bedside care.

    Leadership instability is another theme that threads through many observations. Several families note a revolving door of executive directors - "five executive directors abruptly came and left" in a relatively short period - raising questions about how consistent policy, culture, and standards are maintained. Some reviewers acknowledge this turnover and its impact, but also recognize that current leadership has started listening to feedback and making changes. A number of accounts describe a shift toward improved communication and a focus on delivering better care, suggesting that even amid turnover, there can be meaningful progress when leadership commits to listening and acting on concerns.

    Taken together, the reviews depict American House / Elmcroft Kingsport as a facility with many strengths and a few troubling weaknesses. The positive experiences center on a clean, welcoming environment and a team of dedicated, compassionate staff who frequently go above and beyond for residents and their families. The more critical notes highlight problems with meal service, inconsistent management, and serious safety or administrative concerns that warrant careful attention. For families considering this community, the stories suggest a place of genuine warmth and capable nursing when leadership is stable and responsive, but also a reminder to probe into meal quality, governance practices, and incident reporting to understand how the facility handles day-to-day care and extraordinary situations alike. In the end, many families find the staff's humanity and the facility's caring ethos to be a strong anchor, even as they push for improvements in areas that matter most to residents' daily lives.

    Features

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.

    Transportation

    • Tri-Cities Regional (10 miles away) Tri-Cities Regional (10 miles away)

    Care Services

    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Elmcroft of Kingsport in Kingsport, TN is a fully furnished assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beautiful garden and outdoor space where residents can relax and enjoy the scenic surroundings.

    Housekeeping services are provided to maintain clean and tidy living spaces, allowing residents to focus on enjoying their retirement years. Move-in coordination is offered to make the transition as seamless as possible for new residents.

    The care services at Elmcroft of Kingsport include assistance with activities of daily living such as bathing, dressing, and transfers. Diabetes diet management is available for those who require it, ensuring proper nutrition and support for residents with diabetes. Meal preparation and service are provided, offering delicious and nutritious meals customized to meet individual dietary needs.

    Medication management is also available, with trained staff members assisting residents in taking their medications according to prescribed schedules. Special dietary restrictions are taken into consideration during meal planning, ensuring that all residents receive meals that suit their specific needs.

    The community offers scheduled daily activities that cater to various interests and preferences. These activities promote socialization, engagement, and overall well-being among residents.

    Elmcroft of Kingsport benefits from its convenient location with several nearby amenities including two cafes, two parks ideal for outdoor excursions or relaxation, 10 pharmacies for easy access to medications, 41 physicians for medical care needs, 38 restaurants offering dining options for residents who wish to explore local cuisine, one place of worship nearby for spiritual support and six hospitals in close proximity providing accessible healthcare services.

    In summary, Elmcroft of Kingsport is an assisted living community that prioritizes the comfort, safety, and quality of life for its residents. With a variety of amenities and care services available along with a convenient location encompassing nearby amenities essential for everyday living needs; it provides an enriching environment where seniors can thrive and enjoy their retirement years to the fullest.

    Nearby Places of Interest

    Restaurants

    • Wendy's (0.4 miles)
    • Subway (0.6 miles)
    • Kingsport Aquatic Center (0.9 miles)
    • Barberitos (1 miles)
    • Burger King (1.1 miles)
    • Pal's Sudden Service (1.1 miles)
    • McDonald's (1.1 miles)

    Physicians

    • Family Footcare (0.4 miles)
    • Yallourakis Stephen J MD DDS (0.5 miles)
    • HMG Urgent Care at Medical Plaza (0.5 miles)
    • Seasons At Kingsport (0.5 miles)
    • Wellmont Medical Associates-Church Hill (0.6 miles)
    • HMG General Surgery (0.6 miles)
    • Clinch Field Family Medicine (0.6 miles)

    Pharmacies

    • CVS Pharmacy (0.4 miles)
    • Walgreens (0.8 miles)
    • Berry's Pharmacy (1.1 miles)
    • Walgreens (1.1 miles)
    • Premier Pharmacy (2.4 miles)
    • Kroger Pharmacy (2.6 miles)
    • Walgreens (3 miles)

    Hospitals

    • Wellmont Health System (0.7 miles)
    • Wellmont Holston Valley Medical Center (0.8 miles)
    • Fresenius Medical Care (2.3 miles)
    • Kingsport Day Surgery (2.5 miles)
    • Indian Path Hospital (2.6 miles)
    • Indian Path Pavilion (2.6 miles)

    Parks

    • Domtar Park (1.8 miles)
    • Borden Park (2.4 miles)

    Cafes

    • Panera Bread (2.6 miles)
    • Starbucks (2.6 miles)

    Places of Worship

    • Greenvale Baptist Church (3.5 miles)

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