Kings Daughters Community Hlth

Pros

• The facility is clean, well managed, and the staff truly cares for residents.
• The staff exhibit dedication, compassion, and thorough care for all residents.
• Concerns from families and residents are addressed promptly with compassion and dignity.
• Kings Daughters creates a safe, welcoming, and supportive home for residents and their families.
• The environment feels like a family, with residents treated with dignity, respect, and kindness every day.
• The staff work as a team and genuinely care about residents' wellbeing and comfort.
• Residents and staff are consistently friendly and attentive.
• Families report being very pleased with the care their loved ones receive.
• The staff go above and beyond to provide excellent care and often go the extra mile.
• The therapy department is dedicated to helping residents regain function and return to normal.

Cons

• They describe neglectful staff who allowed a resident to die in her sleep because the breathing machine wasn't kept on.
• They call the facility a nasty place where bed bugs were not addressed and staff were unprofessional, and warn that speaking up leads to punishment.
• They report a culture of backstabbing and unethical, unpunished behavior among staff, with leadership silencing critics.
• They say the staff are hateful and judgmental and would not recommend the facility.
• They claim serious medical neglect contributed to a loved one's death and plan to pursue legal action.
• They allege residents are starved, kept in dirty briefs with dirty wound dressings for days, given little medical help, and that nurse-to-resident ratios are dangerously low.
• They recount leaving a patient in a brief for hours and not checking on them when they were bleeding.
• They state the food is terrible.

Review

Kings Daughters elicits a wide range of experiences, but a common thread running through many testimonials is a deep appreciation for the facility's focus on care, compassion, and making the environment feel like a true community. Several reviewers describe a sincere commitment from staff to address all facets of resident well-being, with concerns raised by families and residents being handled promptly and with a sense of dignity. The facility is repeatedly described as clean and well managed, with many residents and family members noting that the people who work there genuinely care about those in their care.

What stands out in a favorable light is the sense that this is more than a workplace - it's described as a family environment where residents are treated with dignity, respect, and kindness every day. Families emphasize a supportive, safe atmosphere that extends to loved ones' families as well. The teamwork among staff is highlighted as a defining feature; reviewers point to a culture where colleagues collaborate to ensure that residents' needs are met and comfort is maintained. In many accounts, residents and staff are described as consistently friendly and attentive, contributing to a welcoming and reassuring home for those who live there.

Numerous testimonies underscore the hands-on care and personal attention that residents receive. Several families report being impressed by how the staff respond when help is needed, calling the responsiveness "amazing." Individual staff members are praised, with mentions of compassionate aides and RNs who are attentive and patient. One reviewer even notes, "the food is surprisingly good," alongside comments about outstanding nursing and therapy teams, reflecting appreciation for both medical and rehabilitative aspects of care. There are strong endorsements of care teams that go the extra mile to support residents' daily needs and recovery goals.

Beyond the day-to-day care, some reviewers highlight the professionalism and dedication of specific staff, including named individuals who have earned appreciation. For example, a reviewer praises RNs such as Rebecca, Diana, Shelby, Mariah, and Caden, along with aides like Samantha, Heather, Michelle, and Brittany, who are described as outstanding and deeply committed. The therapy department is portrayed as effective and supportive, with several residents noting meaningful progress and a sense that the team is working toward getting people back to their normal routines. In lighter notes, family members mention pleasantly surprised experiences, including positive remarks about staff going above and beyond, and about residents who feel happier and more engaged after moves to this facility.

However, this picture is not uniformly positive. A number of reviewers recount troubling experiences that raise serious concerns about safety and quality of care. One account describes neglectful staff contributing to the death of a family member who allegedly did not have a breathing assistance device properly managed during sleep, and the reviewer warns others to avoid the facility, planning legal action to protect future residents. Other reports allege the presence of bed bugs, unprofessional treatment of staff, and punitive responses to residents or family members who speak up about concerns. These allegations paint a picture of a facility struggling with safety failures, staffing challenges, and a frustrating climate where concerns may be silenced rather than addressed.

Several reviews focus on staffing levels and responsiveness, which some claim undermine the quality of care. An account describes a nurse-to-resident ratio of roughly one to fifty, expressing frustration that such shortages can impede timely medical attention. A separate critique accuses leadership of silencing critics and turning a blind eye to unethical or immoral behavior, portraying a culture of backstabbing and internal distrust that detracts from transparent, ethical care. In this view, while a few dedicated individuals remain committed to doing what's right, the broader environment is seen as flawed, with management more focused on deflection than accountability.

There are striking contrasts in the experiences shared. Some families express deep confidence in the staff, praising caregivers who they say are "amazing," "loving," and "caring," and who stimulate positive changes in residents' lives. Others describe a starkly different reality, where neglect, poor communication, and morale issues among the staff undermine trust and safety. One commenter, reflecting on the emotional impact of these experiences, notes a struggle between recognizing the excellent, compassionate people who still work there and the broader problems that cloud the facility's overall performance.

Amid the varied feedback, several individual stories illustrate the potency of positive interactions. A family member moved a loved one there from Baltimore and found the staff to be tremendously kind and considerate, transforming the patient's mood and quality of life despite significant health challenges. Another reviewer credits a daughter-in-law and her team for consistently doing what's best for residents, with families calling on staff even when they're not on shift. The recurring sentiment is that, when care teams function at their best, Kings Daughters can deliver meaningful, reassuring experiences for residents and their families.

In the end, the comments present a complex portrait of Kings Daughters: many residents and families celebrate dedicated staff, a clean and welcoming environment, and a culture of care that can feel familial and collaborative. Yet there are equally strong voices calling for urgent improvements in safety, staffing, accountability, and transparency. The facility appears to house a spectrum of experiences, ranging from high praise for compassionate, capable teams to grave accusations that demand scrutiny and action. For those considering Kings Daughters, the history of praise alongside serious concerns suggests a facility with real strengths in interpersonal care and patient-centered effort, but one that also faces significant challenges that affect trust and safety.

Restaurants

• Chicano Boy Taco (0.2 miles)
• Hardee's (0.3 miles)
• Clocktower Eats & Sweets (0.4 miles)
• Snapdragon Pho (0.4 miles)
• Emilio's Italian Restaurant (0.4 miles)
• Zynodoa Restaurant (0.5 miles)
• The Mill Street Grill (0.5 miles)

Theaters

• Shenan Arts (0.3 miles)
• Staunton Performing Arts Center (0.5 miles)
• Shenandoah Shakespear Black Friars Theater (0.5 miles)

Places of Worship

• Trinity Episcopal Church (0.4 miles)
• Rebirth International (0.5 miles)
• General Conference Of Seventh-Day Adventists (1.3 miles)
• Christ Evangelical Lutheran Church (1.9 miles)
• Covenant Presbyterian Church (2.1 miles)
• St Paul's United Methodist Church (2.3 miles)
• Cornerstone Church of Augusta (6.8 miles)

Parks

• Gypsy Hill Park (0.4 miles)
• Montgomery Hall Park (0.9 miles)
• Staunton Recreation & Parks (1 miles)

Cafes

• Réunion Bakery & Espresso (0.5 miles)
• By & By (0.5 miles)
• Crucible Coffee Roasters (0.5 miles)
• Staunton Coffee Company (0.6 miles)
• Starbucks (2.4 miles)

Transportation

• Amtrak Station-STA (0.5 miles)
• Enterprise Rent-A-Car (1.5 miles)

Pharmacies

• Ray's Health Mart Pharmacy (0.6 miles)
• Ray's Pharmacy (0.6 miles)
• Medical Center Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Kroger Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.9 miles)

Physicians

• Hersch & Associates (0.8 miles)
• Carilion Clinic Family Medicine - Staunton (0.9 miles)
• Staunton Medical Associates (0.9 miles)
• Patient Care Plus (0.9 miles)
• Blue Ridge Pediatrics (1.1 miles)
• Staunton Veteran's Clinic (1.3 miles)
• Staunton Eye Clinic, PLC (1.5 miles)

Hospitals

• Staunton VA Medical Clinic (0.8 miles)
• Staunton Dialysis (5.2 miles)
• University of Virginia Health System (6.4 miles)
• Augusta Medical Center (6.8 miles)