Salem Health & Rehabilitation
Save1945 Roanoke Boulevard, Salem, VA 24153
For more information about senior living options: (844) 490-3973
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Staff were very attentive to resident needs and helped them enjoy the festivities at the Annual Chili Cook Off. The staff were great and very attentive. Phillip's professionalism and customer service were appreciated. Most of the staff were friendly and helpful. The FNP Tiffany greeted visitors and staff were welcoming; residents looked great. Discharge planning is among the best in the area and staff are always willing to assist. The facility was wonderful and the staff were kind and helpful. The building smelled very good when entering. First impression was a 10/10.
They claim the room was not clean on arrival, with hair in the linens, crumbs, stains, and dry skin flakes. They report cockroaches in the building and freezing temperatures in rooms, describing the facility as old, unkept, and unclean. They allege that nurses crushed medications and served them in applesauce without informing the patient, a violation of patient rights. They describe poor communication and discharge planning, with missed calls and delayed paperwork. They state that staff were unfriendly, dismissive, or hostile when concerns were raised. They note dirty hallways and patient rooms, and a constant odor of urine throughout the building. They claim infections developed during the stay that were not present on admission. They accuse some online five-star reviews of being suspicious and coming from employees. They recount an incident where a male staff member closed the door in their face and directed them to "Walk that way." They say help requests were not promptly addressed, citing delays in assistance and discharge coordination.There are plenty of stories circulating about this facility, and they span a wide range of experiences. On the one hand, there are moments that residents and families clearly value: events that bring life and activity to the building, visible attentiveness from staff, and personnel who go out of their way to make visits meaningful. Several reviewers praised the staff for their care and engagement, noting that "the staff was kind and helpful," and that the environment could feel welcoming and organized when things were going smoothly. One guest even singled out a particular staff member by name, mentioning that a nurse's professionalism and customer service were greatly appreciated during a discharge-related situation. A visitor also described a positive impression from a recent outing, highlighting that the building staff were actively involved in resident enjoyment, and that a specific family like to visit during special events such as a chili cook-off. In some accounts, patients appeared to be well looked after during the day-to-day interactions, with comments about staff greeting visitors and residents, and about the care team being "very attentive."
But those positive notes sit beside a very different set of experiences that many families describe in strongly negative terms. Several reviewers paint a picture of ongoing cleanliness and infection-control challenges. Accounts describe rooms that were not prepared to standard, with troubling details such as dirty linens containing hair, crumbs, and what appeared to be skin flakes, along with dust and debris near chairs and beds. One nurse was cited as having addressed a serious infection-control concern promptly, but other reports describe rooms labeled as "enhanced precautions" that still felt unclean, with meds on the floor and trash left under beds. Multiple reviews mention cockroaches and other bugs in the building, cold rooms at times, and a general sense that upkeep and sanitation were not being prioritized consistently. The overall tone in these comments is a concern that the physical environment could be unsafe or uncomfortable for recovery.
Medication handling is another point of major contention. Several reviewers allege that medications were crushed and mixed into applesauce without offering the option to take them whole, and without clear explanations about what was being given. The phrasing used by one reviewer makes the claim explicit: this "is a violation of patient rights." The issue of medication administration intersects with communication problems, as families report difficulty reaching nurses and social workers, and with discharge planning, where the flow of information and timeliness of paperwork were repeatedly called into question. In at least one instance, a family described leaving multiple messages for a social worker and discharge coordinator, only to experience delays and a lack of follow-up on discharge arrangements, ultimately needing to escalate matters to a unit manager.
Communication, in particular, appears to be a persistent theme. Visitors and family members describe repeated attempts to contact staff, social services, or discharge coordinators without timely responses. There are complaints that critical information - like discharge dates and processes - was not consistently communicated to families, causing frustration and a sense of being left in the dark during a stressful period. One reviewer highlighted the involvement of a unit manager as a turning point for addressing concerns, but the broader pattern described is one of gaps in communication that can complicate what should be a more straightforward transition out of care.
Interpersonal dynamics among staff and between staff and families also come under scrutiny. Some reviewers recount positive interactions - friendly CNAs, responsive caregivers, and staff who went the extra mile during visits or after hours. Others recount experiences of dismissiveness, hostility, or indifference, with remarks about staff not being readily available to assist, or encountering a troubling attitude when questions were raised. A memorable anecdote described a staff member's behavior as symptomatic of a "Little Man Syndrome," illustrating the kinds of interpersonal friction that can color a family member's perception of the whole facility. There are also accounts of urgent moments where families felt neglected - such as a grandmother who pressed a help button and received a delayed, cold response - leading to lasting concerns about safety and responsiveness.
Beyond individual incidents, there are broader comments about the facility's overall environment and culture. Some reviewers describe a building that smells good and appears well-kept on certain days, especially noted by those who visit during positive moments and events. However, a large portion of accounts emphasize ongoing maintenance and safety concerns: dirty hallways and patient rooms, a persistent urine odor in areas of the building, and equipment or surfaces that seem overdue for cleaning or repair. The contrast between the celebratory, activity-rich visits described by some and the episodic reports of neglect and discomfort described by others creates a complicated picture of a community that can feel uplifting and supportive at times, yet precarious and under-resourced at others.
Several voices also question the facility's overall quality and transparency when looked at from a wider lens. There are concerns about the consistency of care across shifts and units, and about whether the staffing level and training are sufficient to meet resident needs. One reviewer even cross-referenced public indicators and inspections, suggesting that the patterns observed in daily care might align with broader systemic challenges in the facility - callouts that imply the need for stronger accountability, better staffing strategies, and more robust infection-control protocols. A few positive remarks about discharge planning and collaboration with other professionals - especially from someone in a regional nursing and executive leadership role - offer a glimmer of what well-coordinated, patient-centered care could look like when done right and with clear, proactive communication.
In the end, the experiences described here form a complex mosaic. There are clearly moments of excellent, compassionate care and genuine efforts to engage and support residents and their families. There are also deeply troubling episodes related to cleanliness, infection control, medication handling, and communication that understandably raise alarms about safety and quality. Taken together, they suggest a facility with strong potential and public-facing strengths, but one whose day-to-day operations, staffing stability, and internal processes require meaningful attention and reform to ensure consistent safety, dignity, and reliability for every resident. For families considering this community, the message is nuanced: research and weigh experiences across multiple sources, ask direct questions about cleanliness, medication practices, and discharge processes, and look for evidence of sustained improvements and transparent communication from leadership.
240 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Roanoke Regional Woodrum (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Salem Health & Rehabilitation in Salem, VA is a well-equipped assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. With a focus on providing a comfortable and enriching environment, this community offers numerous amenities such as a beauty salon, cable or satellite TV, and a fully furnished living space.
For the convenience of its residents, Salem Health & Rehabilitation also provides community-operated transportation and transportation arrangements for non-medical purposes. This ensures that residents have easy access to nearby destinations such as doctors' appointments, cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals.
The community also prioritizes wellness by offering a fitness room and wellness center where residents can engage in various fitness programs designed to cater to their individual needs. Additionally, there are scheduled daily activities and planned day trips to encourage socialization and engagement among residents. Resident-run activities further allow individuals to actively participate in creating an inclusive community atmosphere.
At Salem Health & Rehabilitation, care services are available around the clock with a 24-hour call system and supervision. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by trained staff members. Medication management and meal preparation according to special dietary restrictions are also offered to ensure the overall well-being of each resident.
With its comprehensive amenities and care services tailored towards promoting independence and quality of life for its residents, Salem Health & Rehabilitation provides a nurturing environment for those seeking assisted living in Salem, VA.
Salem Health & Rehabilitation is located at 1945 Roanoke Boulevard, Salem, VA 24153 in Salem city, Virginia
Salem Health & Rehabilitation on seniors.fyi includes 5 photos including images showing healthcare, outdoors, artwork, outdoor, and more.
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