Brandon Oaks

Pros

• The staff at Brandon Oaks are described as friendly, caring, and communicative, providing exceptional medical care and support to residents.
• The facility is noted for being well-maintained, clean, and attractive, contributing to a pleasant environment for both residents and visitors.
• Residents are encouraged to participate in various activities, which enhances their quality of life and fosters a sense of community.
• Many reviewers appreciated the quality of the food served at Brandon Oaks, describing it as excellent and restaurant-like.
• The rehabilitation staff are recognized for their diligence in helping residents regain independence following surgeries or injuries.
• Families expressed gratitude for the support provided by the staff during challenging times, indicating a strong commitment to resident care.
• Visitors found the facility impressive with numerous amenities including a library, pool, and gym facilities that enhance overall living conditions.

Cons

• The PT/OT services were rarely provided and inconsistent, leaving patients without adequate care during rehabilitation.
• There were multiple incidents of falls and a lack of responsiveness from the staff regarding patient safety.
• The medical staff's attention was minimal, with the doctor only seeing patients for brief visits.
• Despite the facility's reputation, some patients reported experiencing worse conditions upon discharge than when they entered.
• The high costs associated with the facility did not match the level of care received, leading to disappointment among families.
• The long-term nursing home care displayed a lack of personal caring from staff, particularly in management roles.
• Several families voiced concerns about injuries and inadequate preventive measures being taken by the facility’s staff.

Review

Brandon Oaks, a rehabilitation and nursing facility, has garnered a mix of reviews from families and residents alike, reflecting a diverse range of experiences. While the facility itself is noted for its impressive amenities, cleanliness, and friendly staff, many reviewers express concerns about the quality of care, especially regarding physical and occupational therapy services. Several families describe their loved ones' experiences with inadequate rehabilitation after significant health challenges like broken hips or strokes. One reviewer emphasized that after two months in Brandon Oaks for physical therapy following her mother's hip surgery, she felt consistently dissatisfied with the lack of scheduled sessions and the overall inconsistency of care.

The atmosphere at Brandon Oaks is frequently described as welcoming and well-maintained. Many reviewers noted the facility's beautiful layout, including access to amenities such as a library, swimming pool, and restaurant-quality dining options. The staff received commendations for their friendliness and politeness. However, these positives were often overshadowed by complaints about specific aspects of care. For instance, one family reported that their mother experienced multiple falls without sufficient intervention from staff members—a significant cause for concern when considering the vulnerabilities associated with aging populations.

In stark contrast to those who encountered issues with rehabilitation services were several reviewers who praised Brandon Oaks for exceptional medical attention offered to their loved ones during life’s final stages. One daughter shared an experience asserting that her mother received compassionate support over three years in this facility—initially entering for rehabilitation before transitioning into long-term care due to health complications. In this case, she highlighted how staff maintained her mother's dignity while catering to changing needs through various enriching activities designed to keep residents engaged.

Despite the exceptional individual experiences recounting loving attention from caregivers toward some residents at Brandon Oaks, this positive sentiment did not apply universally across all reviews. Concerns over slow responsiveness in emergencies were raised by multiple families; parents facing critical health events felt neglected or poorly attended to amid what they described as inadequate staffing levels during peak hours. Instances where patients faced additional health challenges—like contracting COVID-19—while isolated further add weight to calls for better protocols concerning patient monitoring.

While many found success stories about meaningful engagement in activities within the facility—such as trips outside and organized group events—the dissatisfaction expressed by some users highlights systemic inadequacies within certain programs dedicated to recovery or skilled nursing resources. Families voiced frustration upon discovering that weekends offered no planned physical or occupational therapy sessions whatsoever—indicating a gap between expectations set forth by branding itself as a comprehensive rehab institution versus actual practices experienced on-site.

Ultimately it becomes clear from these mixed reviews that while Brandon Oaks offers an appealing environment replete with top-tier amenities and pleasant personnel interactions, significant issues linger regarding overall patient care consistency within its rehabilitation program and beyond. Potential clients should weigh both sides carefully when exploring options for themselves or loved ones needing similar services—noting both glowing testimonials alongside daunting accounts detailing frustrating failings tied closely to vital healthcare provisions expected during crucial recuperative phases post-injury or illness.

Places of Worship

• Covenant Presbyterian Church (0.4 miles)
• College Lutheran Church (3.1 miles)

Physicians

• LewisGale Physicians - Orthopedics (0.9 miles)
• Valley Gastroenterology Of Sw Va (0.9 miles)
• Salem Surgical Associates (0.9 miles)
• Lewis Gale Physicians (1 miles)
• LewisGale Physicians - OB/GYN (1.1 miles)
• Blue Ridge Pain Manage (1.1 miles)
• Blue Ridge Cancer Care - Salem (1.1 miles)

Hospitals

• Salem VA Medical Center (1 miles)
• Near Southwest Preparedness Alliance (3.3 miles)

Pharmacies

• Valley Apothecary (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (2.1 miles)
• Kare Pharmacy & Compounding (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Kroger Pharmacy (3 miles)
• Trinity Pharmacy (3.1 miles)

Restaurants

• All Sports Cafe (1.3 miles)
• Firehouse Subs (1.7 miles)
• Luigis Italian Gourmet Restaurant (1.7 miles)
• Hardee's (1.7 miles)
• Famous Toastery Keagy Village (1.8 miles)
• Hardee's (1.9 miles)
• Taco Bell (2 miles)

Parks

• Garst Mill Park (1.4 miles)
• Oak Grove Park (1.7 miles)
• Norwich Park (2.1 miles)
• Vic Thomas Park (2.5 miles)
• Wasena Park (2.8 miles)
• Cypress Park (3 miles)

Cafes

• Starbucks (2.6 miles)
• Mill Mountain Coffee & Tea (2.8 miles)
• Panera Bread (2.9 miles)
• Starbucks (3.1 miles)
• Starbucks (3.4 miles)

Theaters

• AMC CLASSIC Roanoke 1 (2.7 miles)

Transportation

• Enterprise Rent-A-Car (3 miles)