Brandon Oaks is an assisted living and memory care community in Roanoke, VA.
Information last verified:
3804 Brandon Avenue SW, Roanoke, VA 24018
For more information about senior living options: (866) 208-4318
3.8 from 26 reviews
5 stars
13
4 stars
7
3 stars
0
2 stars
1
1 stars
5
Overall Review of Brandon Oaks
common5 reviews mention this
Dining feels restaurant-style
Dining is consistently described as restaurant-style and satisfying.
Several residents and visitors say the meals are genuinely good, with the dining room compared to a restaurant rather than a cafeteria. One reviewer also mentions being able to order meals like in a restaurant during the day, which matches what residents say about food being available and enjoyable. A separate review highlights the dining room’s presentation as a standout moment during a visit.
common10 reviews mention this
Staff is described as friendly
Residents and families repeatedly describe the staff as friendly and supportive.
Across reviews, people consistently describe staff and caregivers as kind, approachable, and helpful. Families also mention support with medical care and day-to-day needs, including keeping residents engaged in activities. Multiple reviews specifically point to communication that feels caring and to teams that respect residents’ preferences.
common7 reviews mention this
Cleanliness and maintenance stand out
The community’s cleanliness and upkeep are frequently praised.
Reviewers commonly describe the facility as very clean, well maintained, and free of odors. Visitors also remark on how spotless or up-to-date the space feels, including rooms and common areas. Even when a reviewer had other concerns, cleanliness is still presented as a consistent positive they noticed during a tour or stay.
caveat3 reviews mention this
Care concerns center on safety
Some families report serious concerns with resident safety and outcomes.
A few negative reviews describe incidents such as falls and injuries, with families saying prevention or follow-through did not feel adequate. One reviewer describes multiple falls in a room and bruising after care, while another points to injuries and broken bones alongside dissatisfaction with how care changes were handled. These reviews also connect safety concerns to frustration with how staff handled critical moments.
caveat2 reviews mention this
Communication and responsiveness disappoint
Some reviewers say staff responsiveness and communication are lacking.
In a couple of reviews, families report slow responsiveness and difficulty getting timely support. One review also criticizes the lack of returned phone calls or emails, adding to the overall sense that coordination with family could be better. These accounts are specific to how staff interacted with families during care and follow-up.
caveat5 reviews mention this
Pricing is a recurring barrier
Cost comes up often as a reason families pass on the community.
Multiple reviewers say the community is expensive and stretches beyond their budget, including mention that even a lowest-priced option was not feasible. Others describe it as high-end or a buy-in situation, with pricing presented as a deciding factor against moving forward. While some positive reviews note attractive rooms and amenities, the repeated theme is that affordability limited decisions for several families.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Brandon Oaks offers 24-hour supervision, ensuring that residents receive constant monitoring and support, which is crucial for those with memory impairments who may wander or require immediate assistance. The provision of activities of daily living (ADLs) assistance addresses the fundamental needs of individuals, helping them maintain their dignity while promoting independence in a safe environment. Support with bathing and dressing not only aids personal hygiene but also fosters a sense of routine and comfort for residents. Assistance with transfers minimizes the risk of falls, ensuring safety during mobility. Meal preparation and service cater to nutritional needs while accommodating dietary restrictions, thus enhancing overall well-being. Medication management guarantees proper adherence to prescribed regimens, preventing confusion that can arise from complex medication schedules. Furthermore, physical therapy enhances mobility and strength, contributing to improved quality of life by enabling residents to engage more fully in day-to-day activities despite cognitive challenges.
Brandon Oaks on seniors.fyi includes 3 photos including images showing bedroom, interior, landscaping, open concept, building, architecture, flag, windows, and more.
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Delirium is a rapidly onset, reversible cognitive disturbance often caused by acute medical issues, while dementia is a gradual and irreversible decline due to chronic neurodegenerative diseases. Accurate differentiation between the two is essential for appropriate treatment and management in older adults.
Dementia, including Alzheimer’s disease, is often mischaracterized in terms of lethality as it leads to complications that can be fatal rather than being a direct cause of death; it causes a progressive decline in cognitive and physical health, making patients vulnerable to infections and other health crises. Effective management of nutrition, hydration, and communication is crucial in patient care, with palliative care becoming vital in advanced stages to enhance comfort and quality of life while caregivers play a key role amidst the challenges posed by the disease.
Reminiscence therapy helps individuals with dementia recall past memories through structured discussions and meaningful objects, enhancing mood, relationships, and sense of identity while celebrating their lives. It can be practiced in formal settings or at home, requiring sensitivity to personal histories and cultural backgrounds.
Brandon Oaks photos
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Interior
Decor
Building
Interior
Decor, Bedroom, and Windows
Living Room, Kitchen, and Open Concept
Landscaping, Building, Architecture, and Flag
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80 resident community capacity
1-bedroom apartments
Detached homes
Assisted Living
Continuing Care Retirement Community (CCRC)
Independent Living
Memory Care
Skilled Nursing Facility
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Full kitchen
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Move-in coordination
Outdoor space
Private bathrooms
Resident parking
Restaurant-style dining
Small library
Swimming pool
Telephone
Wellness center
Wi-Fi/high-speed internet available
Roanoke Regional Woodrum (5 miles away)
Community operated transportation
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Physical therapy
Special dietary restrictions
Concierge services
Planned day trips
English
Caring staff, a clean facility, restaurant-style dining, and engaging activities.
Delirium and Dementia: Unraveling the Key Differences
Are Dementia and Alzheimer's Disease Lethal? A Comprehensive Exploration
Exploring the Power of Reminiscence Therapy for Individuals With Dementia
