Richfield Recovery & Care Center in Salem, VA
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Information last verified:
3615 West Main Street, Salem, VA 24153
For more information about senior living options: (844) 490-3973
Her grandmother is in a safe, friendly community. Her mother's overall care has been described as quite excellent, with issues handled promptly. The speech therapist was awesome and worked hard with her mother. A few staff members showed compassion. After moving to assisted living, she received better care and attention.
The facility is a joke. The staff did not take care of her grandmother at all; she was never bathed, fed, nails trimmed or cleaned. Jewelry was stolen after she passed away; her jewelry boxes were empty. The staff were terrible, rude, and neglectful thieves. Caregivers were always on their personal phones, ignoring residents. The facility is uncaring and disorganized; most staff were not helpful. The atmosphere is depressing and shows a clear lack of care. The call button is a joke and residents struggle to get help. The pricing is high for the low quality of care. The facility is worse than a prison; prisoners get treated better. Management ignored concerns; the facility is incredibly bad.Richfield Recovery & Care Center in Salem is best suited for families who must consider a low-cost option and are prepared to supervise care closely on a daily basis. When a facility’s consistency and attentiveness appear to swing from shift to shift, the family becomes the primary safety net. In practice, a few accounts suggest that dementia or long-term care residents can receive moments of decent attention in certain units, but the overall atmosphere often feels reactive rather than proactive. This is not a hands-off choice; it demands active advocacy, frequent checks, and a willingness to challenge staff and management. For seniors with higher needs, robust rehab, reliable personal care, or consistent pain and medication management, this is not a dependable home base.
Those who should consider alternatives are families prioritizing consistently compassionate care, strong hygiene practices, timely assistance, and a respectful, supportive culture. Multiple reviews recount neglectful care, missed baths, meals left uneaten, nails untrimmed, and faces not wiped, as well as staff who seem disengaged or preoccupied with personal phones rather than the residents. The call system is described as unreliable, and there are persistent complaints about disorganization and poor communication with families. If a loved one requires predictable daily care, prompt response to calls, and a well-run environment, other facilities with stronger staffing, oversight, and proven track records should be pursued first.
The few positive threads in the reports do little to offset the depth of the concerns. Where present, pockets of compassionate behavior from some staff, a capable speech therapist, and certain dementia-specific moments offer a glimmer of what the facility could deliver. In at least one account, dementia care in the LTC unit was described as excellent, and a resident was said to be in a “safe friendly community.” Yet these isolated positives are outweighed by repeated stories of disorganization, dismissive attitudes, and periods when residents received inadequate care. The contrast between individual acts of kindness and systemic gaps creates a troubling risk profile for anyone considering long-term placement.
The core cons are concrete and persistent: inconsistent personal care, lapses in bathing and hygiene, failure to assist with eating, neglectful monitoring, and an atmosphere that feels depleted or depressing. Documentation of alleged medication and pain-relief issues, such as a hospice situation where pain management was delayed or denied, highlights vulnerabilities in how care plans are executed. Behavioral notes about staff using negative language around residents and about residents being left unattended further undermine trust. Operational problems, like overcrowded visitor parking that makes it hard for loved ones to reach the building, and a perception that therapy services are uneven, compound the risk, especially for families evaluating rehab potential or long-term needs.
Prospective families should approach with a concrete plan: schedule multi-shift tours to gauge consistency, ask to review current staffing ratios and turnover, and request to see real-time call-light responsiveness during visits. Demand transparency on care plans, pain management protocols, and how incidents are documented and escalated. Meet with the administrator and the head of the therapy department; request recent survey results and any state or federal inspection histories. Talk to current residents and family council members about daily communication, meal quality, and how anniversaries or emergencies are handled. If choosing Richfield, insist on a formal commitment to measurable improvements, and set up a vigilant oversight routine, every week for the first month, then monthly thereafter.
Ultimately, Richfield Recovery & Care Center should not be the default choice for families seeking dependable, high-quality care for most seniors, especially those with significant rehab needs, advanced dementia, or terminal comfort considerations. Alternatives with stronger staffing stability, clearer accountability, and consistently warm, attentive care are worth pursuing first. If Richfield is still on the table, it must be paired with aggressive family involvement, concrete service standards, and hard checks on hygiene, responsiveness, and the quality of rehab therapies. A realistic plan should include backup options for sudden transfers and a temporary stay while assessing fit, rather than accepting a facility whose pattern-to-date suggests risk of under-serving residents over time.
315 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Roanoke Regional Woodrum (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Richfield Recovery & Care Center in Salem, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a variety of amenities such as a beauty salon, where residents can indulge in pampering and grooming services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community-operated transportation is provided for residents who need assistance getting around town. A computer center is available for those who want to stay connected and engaged with technology.
Residents can enjoy their meals in a spacious dining room with restaurant-style dining, where nutritious and delicious meals are prepared and served by the staff. For those who prefer a more private dining experience, kitchenettes are available in select rooms. The outdoor space includes a beautiful garden where residents can relax and enjoy nature.
The community offers various activities to keep residents physically active and mentally stimulated. A fitness room is available for exercise enthusiasts, along with scheduled daily activities catered to the interests of the residents. Planned day trips and resident-run activities provide opportunities for socializing and exploration.
Care services provided include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time, while special dietary restrictions such as diabetes diets are accommodated.
Residents can take advantage of the wellness center which promotes mental well-being through different programs. Transportation arrangements are made for non-medical purposes as well as transportation to doctor's appointments.
Additionally, the community's convenient location offers easy access to nearby amenities such as cafes, pharmacies, physicians' offices, restaurants, and places of worship.
At Richfield Recovery & Care Center, residents can enjoy a comfortable and fulfilling lifestyle with access to excellent care services in a welcoming environment.
Richfield Recovery & Care Center is located at 3615 West Main Street, Salem, VA 24153 in Salem city, Virginia
Richfield Recovery & Care Center's comprehensive features are designed to effectively support residents with dementia or Alzheimer's disease by addressing their unique needs. Assistance with dressing and bathing helps maintain personal hygiene and promotes dignity, while meal preparation and service ensure that residents receive nutritious meals tailored to their dietary requirements, which is critical for overall health. Medication management maintains adherence to prescribed regimens, alleviating the stress of self-medication. Assistance with activities of daily living and transfers enhances mobility and fosters independence, which can be particularly beneficial in reducing feelings of frustration or helplessness. The 24-hour supervision provides a safe environment where residents are monitored continuously, minimizing the risk of wandering or accidents. Additionally, a focused mental wellness program engages residents mentally and socially, encouraging cognitive function and emotional well-being through stimulating activities that cater specifically to their interests and capabilities.
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