Richfield Recovery & Care Center
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3615 West Main Street, Salem, VA 24153
For more information about senior living options: (844) 490-3973
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Assisted Living
Memory Care
Independent Living
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The grandmother is in a safe, friendly community. The mother's care in the LTC unit is described as excellent. Any issues are handled promptly.
The visitors parking lot is frequently used by employees, making it difficult for a family member with severe lung disease to walk up the hill; parking is a problem that needs addressing. The majority of staff were not compassionate, sometimes unfriendly, and seemed uninterested in doing their jobs. The call button for residents was described as a joke and did not reliably summon help. Residents were not kept clean, with days passing without a shower. Escalations to management did not lead to any changes; the facility was described as incredibly bad. Most staff were disorganized, uncooperative, and unwilling to work with the family, even during hospice care. A staff member showed visible attitude while the family pleaded for basic pain relief, and the resident in distress was repeatedly denied prescribed pain medication. The reviewer would never recommend care at this facility for anyone with a terminal illness.From our family's perspective, there is a clear sense that there is both safety and warmth here and, on the other hand, real frustration and painful shortcomings that cannot be ignored. We see the place as a safe and friendly community for our loved ones, and we are grateful for the care our grandmother received in her final months and for the diligent attention to our mother's dementia care during her nine months in the LTC unit. The overall care for our mother has been described as quite excellent, with issues and concerns being addressed promptly. It is comforting to know that, in her daily life, her needs are recognized quickly and handled with care.
Yet this positive impression is tempered by a practical problem that affects every visit: parking. The visitors' lot is frequently occupied by employees, which makes a difficult journey even harder for those who must make the uphill trek to reach their loved ones. Our brother, who has severe lung disease, has to contend with the hill and the crowded lot, and the situation becomes a real obstacle to regular visits. We understand the demands on staff, but the parking issue is personal and tangible for families who are trying to stay close to those inside. Some of us have suggested that younger staff - those in the 20s to 40s - could walk up to support visiting families, thereby freeing up the parking for those who need it most and keeping the path accessible for visitors of all ages.
Separately, another member of our family spent three months there and the experience was, to put it bluntly, horrible. The majority of the staff appeared not to be compassionate, sometimes unfriendly, and seemed uninterested in doing the job they were being paid to do. The call button, which is supposed to be a lifeline in moments of need, felt like a joke. Our dad stopped trying to get help, which is heartbreaking in itself. He was not kept clean, and there were days on end without a proper shower. We escalated to management many times, hoping for change, but nothing improved. The overall impression from this period was of an incredibly bad facility, and it left us shaken and deeply disappointed in how care was delivered during his time there.
In another chapter of our experiences, our grandmother spent the last months of her life battling the final stages of ALS. The care here was a mix of moments of compassion and persistent disorganization. Some staff members showed genuine care, but most were disorganized, uncooperative, and unwilling to work with our family - even as we advocated for her comfort during hospice care. We encountered a troubling attitude from at least one staff member who, while we pleaded for basic pain relief, displayed visible resistance. She was in clear distress and was repeatedly denied the pain medication she had been prescribed. The combination of slow responses, lack of teamwork, and denial of essential pain relief made her final days harder than they needed to be. Based on this experience, we would not recommend care for anyone facing terminal illness.
Taken together, these reviews paint a picture of a facility with variably strong elements and serious, sometimes life-altering, shortcomings. The warmth and safety we felt in the community, especially for my grandmother and my mother, sit side by side with alarming gaps in care, compassion, and responsiveness in other residents' cases. It is difficult to reconcile the presence of genuinely caring staff with the broader patterns of disorganization, neglect, and resistance to family advocacy that we witnessed. The inconsistencies leave families like ours uncertain about what to expect, particularly in moments when our loved ones are most vulnerable.
Ultimately, our collective experience is one of gratitude mingled with caution. We recognize the good that exists - the sense of safety, the prompt attention to issues, and the compassionate moments when care truly shines - but we also carry the sting of episodes that, frankly, should never occur in a facility entrusted with the well-being of patients, especially those in dementia care or terminal illness. We would like to see tangible improvements: a rethinking of visitor parking to ensure easy access for families, stronger emphasis on consistent, compassionate care from all staff, reliable functioning of call systems, regular attention to personal hygiene, and a more collaborative approach to pain relief and hospice needs. Until those changes are evident, we cannot give an unqualified endorsement, and we hope the facility will listen to these experiences as a call to make care truly patient- and family-centered for everyone who depends on them.
315 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Roanoke Regional Woodrum (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Richfield Recovery & Care Center in Salem, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The community boasts a variety of amenities such as a beauty salon, where residents can indulge in pampering and grooming services. Cable or satellite TV is available in each resident's room for entertainment purposes. Community-operated transportation is provided for residents who need assistance getting around town. A computer center is available for those who want to stay connected and engaged with technology.
Residents can enjoy their meals in a spacious dining room with restaurant-style dining, where nutritious and delicious meals are prepared and served by the staff. For those who prefer a more private dining experience, kitchenettes are available in select rooms. The outdoor space includes a beautiful garden where residents can relax and enjoy nature.
The community offers various activities to keep residents physically active and mentally stimulated. A fitness room is available for exercise enthusiasts, along with scheduled daily activities catered to the interests of the residents. Planned day trips and resident-run activities provide opportunities for socializing and exploration.
Care services provided include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications on time, while special dietary restrictions such as diabetes diets are accommodated.
Residents can take advantage of the wellness center which promotes mental well-being through different programs. Transportation arrangements are made for non-medical purposes as well as transportation to doctor's appointments.
Additionally, the community's convenient location offers easy access to nearby amenities such as cafes, pharmacies, physicians' offices, restaurants, and places of worship.
At Richfield Recovery & Care Center, residents can enjoy a comfortable and fulfilling lifestyle with access to excellent care services in a welcoming environment.
Richfield Recovery & Care Center is located at 3615 West Main Street, Salem, VA 24153 in Salem city, Virginia
Richfield Recovery & Care Center's comprehensive features are designed to effectively support residents with dementia or Alzheimer's disease by addressing their unique needs. Assistance with dressing and bathing helps maintain personal hygiene and promotes dignity, while meal preparation and service ensure that residents receive nutritious meals tailored to their dietary requirements, which is critical for overall health. Medication management maintains adherence to prescribed regimens, alleviating the stress of self-medication. Assistance with activities of daily living and transfers enhances mobility and fosters independence, which can be particularly beneficial in reducing feelings of frustration or helplessness. The 24-hour supervision provides a safe environment where residents are monitored continuously, minimizing the risk of wandering or accidents. Additionally, a focused mental wellness program engages residents mentally and socially, encouraging cognitive function and emotional well-being through stimulating activities that cater specifically to their interests and capabilities.
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