Carrington Place of Rural Retreat

Pros

• The staff at Carrington Place has shown significant improvement, providing attentive care and support to residents.
• Family members appreciate the clean and well-kept environment of the facility.
• Many residents enjoy the therapy sessions and feel they are making progress in their recovery.
• The nursing staff is described as friendly, helpful, and responsive to both residents and their families.
• Communication from the staff regarding residents' progress is generally timely and informative.
• Meals have improved, with some residents finding them satisfactory or even enjoyable.
• Residents often express happiness with their living conditions and receive good overall care during their stay.

Cons

• The facility is terribly understaffed and cannot provide the needed care for residents.
• Call lights often go unanswered for 30-45 minutes, indicating a lack of timely attention to patient needs.
• Residents have been found in unsanitary conditions, lying in feces and urine for extended periods.
• Some staff members display terrible attitudes and a lack of compassion towards residents.
• Communication with nurses can be difficult, leading to frustration for family members trying to get information.
• There were several issues with bed alarms and the readiness of rooms upon check-in.

Review

The reviews of Carrington Place at Rural Retreat, Virginia, present a complex portrait of the facility, showcasing both commendable aspects and significant concerns raised by families of residents. Overall, many reviewers recognized improvements in the care and environment since the establishment's opening two years ago. Family members expressed appreciation for the dedicated therapists who worked with their loved ones, helping them regain mobility and independence. The nursing staff was often described as attentive and friendly, contributing to an overall warm atmosphere that many visitors found inviting.

One common theme among positive reviews was the cleanliness and upkeep of the facility. Several family members mentioned that their relatives' rooms were clean and well-maintained, contributing to a comfortable living space. Regular bed changes further emphasized this commitment to hygiene. Visitors noted how pleased their loved ones were with the improvement in food quality compared to previous stays, indicating that dietary services were evolving in response to feedback from residents.

Despite these positive notes, communication emerged as a recurring issue throughout various reviews. Many family members expressed frustration over difficulties reaching nursing staff or receiving timely updates on their loved one's condition. While some acknowledged that staff made efforts to communicate progress during visits or phone calls, others highlighted lapses that left them feeling uninformed or anxious about their loved one's care. One review specifically pointed out that communication had room for substantial improvement, suggesting it detracted from an otherwise positive experience at Carrington Place.

Staffing shortages appeared as another critical concern across numerous reviews. Some families noted instances when nurses seemed overwhelmed due to short staffing levels, which sometimes resulted in delays in care responses or assistance requests being unmet promptly. This situation occasionally led reviewers to question whether every resident was receiving the level of attention they needed at all times. While many staff members were praised for their kindness and dedication despite these pressures, others felt this gap negatively impacted the quality of care delivered.

Additionally, stark contrasts emerged between reviewers’ experiences regarding their loved one’s treatment during their stay at Carrington Place. Positive stories lauded compassionate interactions between caregivers and residents; however, negative accounts starkly illustrated neglectful circumstances where individuals reportedly lay unattended for extended periods in unclean conditions. Such reports highlighted disheartening allegations about caregiver attitudes toward residents that suggested systemic issues within staffing practices might be persisting.

Ultimately, while Carrington Place offers a satisfactory environment for some residents with commendable therapy services and friendly staff interactions, serious issues related to adequate staffing levels and consistent communication remain points of contention among families seeking assurance about the care provided to their loved ones. This dichotomy paints a complex picture—where gratitude for supportive personnel grapples with frustration rooted in fundamentals necessary for dignified elderly care within such facilities—raising questions about what can be done moving forward to create a more reliably positive experience for all residents at Carrington Place at Rural Retreat.

This part of Rural Retreat, Virginia, offers a range of amenities and services that could cater to the needs of seniors looking for a peaceful and convenient living environment. With pharmacies like Dickenson Drug Co and Health Mart Pharmacy nearby, accessing medication and healthcare essentials is easily accessible. Places of worship such as Rural Retreat United Methodist Church and Rural Retreat Baptist Church provide spiritual support and community engagement opportunities. Nearby physicians like Ava Stanczak DO offer medical care close to home, while cafes like The Dutch Pantry provide a cozy spot for socializing. Restaurants like McDonald's and CJ's Pizza offer dining options for those looking to enjoy a meal out. Parks such as Ager Park and Mount Rogers National Recreation Area offer green spaces for leisurely walks or picnics, while theaters like Park Place Drive In provide entertainment options. Additionally, convenient transportation options like the bus station make getting around the area easy. Overall, this part of Rural Retreat offers a mix of essential services, recreational options, and community resources that could make it a desirable location for seniors looking to enjoy their retirement years in a welcoming environment.

Pharmacies

• Dickenson Drug Co (0.1 miles)
• Health Mart Pharmacy (0.3 miles)
• Southern Pharmacy (10 miles)
• Horizon Healthcare Management (10 miles)
• Walmart Pharmacy (10.4 miles)
• Walgreens (11.4 miles)
• Walmart Pharmacy (13.1 miles)

Places of Worship

• Rural Retreat United Methodist Church (0.3 miles)
• Rural Retreat Baptist Church (0.4 miles)
• Light of Hope Church (4.5 miles)
• Southern Baptist Convention (7 miles)
• Legacy Church (9 miles)
• Crossroads Church of Christ (9.7 miles)
• ANC Early Learning Center (9.9 miles)

Physicians

• Ava Stanczak DO (0.6 miles)
• Forest Family Care (9.2 miles)
• Carilion Clinic Family Medicine - Wytheville (9.7 miles)
• Brandi N. Moore, P.A. (9.7 miles)
• Wythe Medical Associates (10.3 miles)
• Lockhart, Estes Dr - Mount Rodgers Mental Health (10.4 miles)
• Crossroads Treatment Centers (10.5 miles)

Cafes

• The Dutch Pantry (0.6 miles)
• Starbucks (10.6 miles)

Restaurants

• McDonald's (1 miles)
• Four Seasons Catering & Bakery (2.2 miles)
• El Burrito Loco (5.5 miles)
• Lakes to Florida Grill (8.3 miles)
• Atkins Tank (9.2 miles)
• CJ’s Pizza (10 miles)
• China Wok Restaurant (10.4 miles)

Parks

• Ager Park (9.9 miles)
• Mount Rogers National Recreation Area (10.2 miles)
• Withers Park Walking Trail (10.9 miles)
• Wythe County Parks and Recreation (11 miles)
• Withers Park (11.2 miles)
• Marion Stadium (13.4 miles)

Theaters

• Park Place Drive In (13.2 miles)

Hospitals

• Smyth County Community Hospital Homecare (13.3 miles)
• Southwest Virginia Area Health Education Center (13.3 miles)

Transportation

• Bus Station (13.5 miles)