Care Advantage of Wytheville, VA

Pros

• Team Nurse is described as truly the best, with administrative staff who listen to and work with clients to provide exceptional care.
• They appear to have adequate staff to cover aid absences when necessary.
• Customers have been happy with the service so far.

Cons

• The company is described as absolutely terrible and not trustworthy for care.
• Employees report harsh treatment: no raises, no insurance, and a generally dismissive attitude from management.
• The Wytheville office allegedly mishandles payroll, sending a paycheck to the wrong person and leaving a family member unpaid for weeks.
• Billing is routinely abusive, with auto-billing for time not worked and frequent overbilling (sometimes by minutes, sometimes by hours).
• Communication is severely lacking: office staff are hard to reach, calls are often not returned, and clients receive little to no scheduling updates.
• Caregivers are not consistently assigned for loved ones with dementia; clients may see multiple different caregivers in a short period.
• The company is accused of unethical and unprofessional behavior, with some calls for it to be shut down or investigated.
• Some reviewers claim employees cheat the system, and there are suggestions to use cameras to surveil caregivers due to trust concerns.

Review

A pattern emerges from the pile of experiences shared about the Wytheville office of this home care provider. On balance, the reviews paint a picture of frustration, inconsistent care, and serious concerns about billing and communication. A number of families felt that the company fell far short of expectations, citing a combination of disrespectful treatment, lack of professional accountability, and a baffling frequency of scheduling and administrative mix-ups. Several accounts describe long-standing employees feeling undervalued - no raises, no health insurance, little acknowledgment - while clients worry about the dignity and safety of the people entrusted to the company's care.

Many reviews focus on the quality and consistency of care. Some clients report a revolving door of caregivers, especially for clients with dementia, making regular, dependable care impossible to achieve. One family described their loved one receiving multiple different caregivers in a single week, leading to confusion and a sense that the care plan was not being followed. Others describe caregivers spending time in a car or otherwise displaying inattentiveness, with concerns that the time billed did not reflect actual in-home care. The overarching fear expressed is that the people meant to be receiving care are not being monitored closely enough to ensure their safety and well-being, and that the company's internal processes do not reliably protect clients from under- or over-service.

Billing and financial accountability emerge as a particularly contentious thread. A number of reviewers allege systematic overbilling or auto-billing for time that was not worked, sometimes by minutes, sometimes by hours. Several accounts claim the company relies on GPS data to justify time spent, but in practice this has resulted in substantial overcharges - one reviewer mentions nearly $600 billed in a single week. The fear of being billed for "time not worked" is paired with reports of inconsistent or nonexistent communication from the office when questions arise. In practice, this has left some families scrambling to verify what was actually performed, and others choosing to monitor every visit themselves to avoid surprise charges.

Communication and accessibility problems at the Wytheville office are a recurring complaint. Reviewers describe numerous difficulties reaching the office: calls go unanswered, messages are not returned, and there is a general sense that administrative staff are overwhelmed or inattentive to clients' concerns. This breakdown in communication exacerbates every other issue, from scheduling to billing disputes, leaving families feeling unsupported and neglected at a stressful time when reliable information is critical.

There are highly specific, troubling anecdotes that illustrate the breadth of the concerns. For example, some families report that a paid caregiver was successfully clocked in for shifts at a client's home even when they were not present, or that a check for a caregiver was mistakenly sent to the wrong person. There are also mentions of pressure or inappropriate guidance given to family members, such as being told to file police reports when misunderstandings about payment occurred. One reviewer described a situation where a caretaker was placed with a client who did not want them, and the office seemed unable to reconcile the mismatch, contributing to a sense of reduced dignity for both the client and the caregiver.

Amid the negative story, there are a few contrasting notes that complicate the overall narrative. A couple of reviewers express satisfaction with the same company's services, praising administrative staff who listen and work with clients to tailor care, and noting that there appears to be adequate staffing to cover caregiver absences when needed. In one positive account, a family explicitly states that the company's care for their father has been "truely the best," with commendation directed at the administrative team for responsiveness and alignment with client needs. Another positive voice mentions that, in contrast to the negative stories, they have been happy with the services provided by a different team branch, highlighting the variability even within the same organization.

The mixed experiences point to a broader theme: the quality and reliability of care, the attentiveness of the staff, and the effectiveness of the organization's governance all appear to be highly variable by location and by individual team. The negative reports emphasize the need for robust oversight, transparent billing practices, consistent caregiver assignment, and reliable communication from the office. The positive experiences underscore that when the organization functions well - when caregivers are dependable, billing is straightforward, and administrative staff respond promptly - families can feel confident entrusting their loved ones to the company.

In the end, readers are reminded that home care is a high-stakes service where reliability, dignity, and clear communication matter as much as the technical aspects of care. If a family is considering this provider, these accounts suggest proceeding with caution: verify current local reviews, confirm caregiver stability, implement clear billing expectations, and establish a plan for regular updates and direct contact with a dedicated supervisor. For some families, the right choice may hinge on whether they can secure a consistently attentive, communicative team with a stable caregiver roster; for others, the documented issues may be a signal to explore alternative providers who demonstrate stronger accountability and a more respectful approach to both clients and their staff.

This part of Wytheville, Virginia offers a variety of amenities and services that may appeal to seniors looking for a comfortable place to live. The area features several dining options such as Hickory House BBQ and Flourz, as well as places of worship including Abingdon Presbytery and Saint Mary The Mother of God Catholic Church for spiritual support. With parks like Wythe County Parks and Recreation and physicians like Wythe Physicians For Women nearby, residents can enjoy outdoor activities and access medical care conveniently. Pharmacies like Walgreens and Walmart are within close proximity for medication needs, while cafes such as Starbucks provide a relaxing environment for socializing. Additionally, transportation options like Nature's Recreation Taxidermy are available for those needing assistance getting around, and Pulaski Community Hospital is located just 18.5 miles away for any medical emergencies.

Restaurants

• Hickory House BBQ (0.3 miles)
• 7 Dogs Brewpub (0.3 miles)
• Flourz (0.4 miles)
• Skeeter's (0.5 miles)
• Chaus Corner Bakery (0.5 miles)
• CJ’s Pizza (0.7 miles)
• Log House 1776 Restaurant (0.7 miles)

Places of Worship

• Abingdon Presbytery (0.3 miles)
• Southern Baptist Convention (0.4 miles)
• Bethlehem Baptist Church (0.5 miles)
• Saint Mary The Mother of God Catholic Church (0.6 miles)
• Crossroads Church of Christ (1.1 miles)
• Mt Pleasant United Methodist PA (1.1 miles)
• United Methodist Church Wytheville District (1.3 miles)

Parks

• Wythe County Parks and Recreation (0.3 miles)
• Withers Park Walking Trail (0.4 miles)
• Withers Park (0.6 miles)
• Ager Park (2.2 miles)
• Shot Tower at New River Trail State Park (13.2 miles)
• New River Trail State Park At Fries Junction (14.7 miles)
• Jefferson Park (18.4 miles)

Physicians

• Wythe Physicians For Women (0.4 miles)
• Ridgeview Orthopaedics and Sports Medicine (0.7 miles)
• Women's Outpatient Imaging Center (0.7 miles)
• Crossroads Treatment Centers (0.7 miles)
• Lockhart, Estes Dr - Mount Rodgers Mental Health (0.7 miles)
• Wythe Physician Practices - Gastroenterology (0.7 miles)
• Wythe-Bland Pediatrics (0.8 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walmart Pharmacy (0.9 miles)
• Horizon Healthcare Management (1.7 miles)
• Southern Pharmacy (1.7 miles)
• Dickenson Drug Co (10.6 miles)
• Health Mart Pharmacy (10.8 miles)
• Bland County Pharmacy (16.3 miles)

Cafes

• Starbucks (1 miles)
• The Dutch Pantry (11 miles)

Transportation

• Nature's Recreation Taxidermy (14.3 miles)

Hospitals

• Pulaski Community Hospital (18.5 miles)