Heritage Hall Tazewell

Pros

• The care provided by the staff at Heritage Hall exceeded expectations during a difficult time for the family.
• The attention to detail and consideration for the family's feelings were commendable.
• Heritage Hall's staff demonstrated dedication by making efforts to support both residents and their families, especially during challenging circumstances like COVID.
• The individual felt confident in recommending Heritage Hall due to their positive experiences with the attentive and helpful staff.
• A previous resident had a positive experience at Heritage Hall, highlighting the compassionate care received during their battle with cancer.

Cons

• The administration at the facility was described as the worst the reviewer has encountered in years, leading to feelings of disappointment and neglect.
• The care received by the loved one was considered subpar compared to previous experiences, highlighting a lack of adequate support.
• Communication from staff was lacking from the beginning of the stay, which is crucial for effective care coordination.
• The reviewer felt their loved one was neglected during a 20-day absence, resulting in a decline in health and ultimately death.
• Despite a few exceptional employees, most staff members were perceived as failing to meet expectations regarding care and attention to detail.

Review

The experiences shared by family members regarding their loved ones’ stays in nursing facilities highlight the stark contrasts that can exist within healthcare environments, particularly in rehabilitation settings. In this discussion, two very different narratives emerge, painting a complex picture of the care provided at Heritage Hall, which serves both as a sanctuary for some and a source of significant distress for others.

One reviewer shares an agonizing account of their loved one’s decline during a period when they were unable to visit. The individual had undergone knee replacement surgery and was temporarily placed in rehabilitation at Heritage Hall with hopes for recovery. Unfortunately, during a critical 20-day absence from visitation, the reviewer observed that their loved one was neglected, leading to deterioration in health that ultimately resulted in his premature death at the age of 57. The reviewer expressed profound disappointment with the administration and staff, noting a lack of communication and coordination throughout the stay. They emphasized how vital it is for families to remain involved and informed about their loved one’s care process—a factor that seems to have been significantly lacking at Heritage Hall.

In contrast to this deeply troubling experience, another family member offered heartfelt praise for the quality of care provided by Heritage Hall during a tragic time involving their husband’s final weeks. Their account highlights not only the excellent attention given by staff but also emphasizes how empathetic and supportive they were towards family members navigating grief and uncertainty. Despite the challenges posed by the COVID-19 pandemic, this reviewer noted that Heritage Hall personnel went above and beyond to make everything easier during an exceptionally difficult time. This testimony showcases an effective model of compassionate care—one where emotional support is integral alongside physical health management.

A third perspective comes from an individual who actively chose Heritage Hall for their uncle’s rehabilitation following hip surgery. Having previous positive experiences with both staff and medical providers there—stemming from caring for an ill grandparent—the reviewer held high expectations based on past interactions. They appreciated the nurturing environment established by caregivers who are dedicated not only to patient recovery but also attentive to familial needs during such transitions. This reviewer recognizes that while medical conditions like hip issues or cancer are undeniably challenging, having access to professional help within a structured environment aids immensely in recovery processes.

Collectively, these reviews underscore some crucial themes surrounding elder care facilities: communication between families and providers is paramount; attention to detail directly influences patient well-being; and emotional support structures play significant roles alongside physical rehabilitation efforts. The divergent experiences shared reveal how individualized care can make all the difference—not just for patients but also for family members grappling with feelings of loss or concern.

Ultimately, these accounts serve as important reminders of both potential pitfalls within healthcare environments as well as instances where exemplary service can transform difficult situations into supportive experiences that ease life’s burdens—especially when facing end-of-life issues or critical recovery periods after surgery. Such insights help inform prospective patients and their families when considering options for short-term rehabilitation facilities while also highlighting areas needing improvement within caregiving practices across various institutions.

Addressing both commendations and criticisms found within these narratives offers opportunities for learning: understanding what has worked well might inspire other establishments to emulate successful strategies; recognizing deficiencies provides essential guidance on areas ripe for reform or enhancement in patient-care dynamics moving forward.

Hospitals

• Carilion Tazewell Community Hospital (0.1 miles)
• Clinch Valley Medical Center (13.7 miles)

Places of Worship

• Southern Baptist Convention (0.2 miles)
• Cross Point Ministries (0.4 miles)
• Apostolic Assembly of Christ (0.5 miles)
• Tazewell Family Worship Center (0.7 miles)
• Dial Rock Church Of God (1.1 miles)
• Apostolic Assembly of Jesus Christ (1.1 miles)
• Tazewell Christian Church (1.5 miles)

Physicians

• Shrader W Eric MD (0.2 miles)
• Tazewell Family Health (0.3 miles)
• Allergy And Asthma Center Of Bluefield PC (12.9 miles)
• Sideline Orthopedics And Sports Medicine (15 miles)
• Miracle-Ear Hearing Aid Center (15.1 miles)
• The Clinic (15.3 miles)
• Naeem A Qazi (15.9 miles)

Pharmacies

• Olde Virginia Pharmacy (0.3 miles)
• Hayes Drug (0.7 miles)
• Four Way Pharmacy (0.8 miles)
• CVS Pharmacy (0.8 miles)
• Good Neighbor Pharmacy (2.4 miles)
• Hayes Drug (2.8 miles)
• Amerisource Bergen Drug (13.2 miles)

Restaurants

• Bulldog Kreamery (0.3 miles)
• Hardee's (0.5 miles)
• Long John Silver's (0.7 miles)
• Sonic Drive-In (0.8 miles)
• El Mariachi Restaurant (0.8 miles)
• Wendy's (0.8 miles)
• Your Grate Escape (1 miles)

Transportation

• U-Haul Neighborhood Dealer (0.6 miles)
• U-Haul Neighborhood Dealer (2 miles)
• U-Haul Neighborhood Dealer (2.1 miles)
• New Horizon Taxidermy (9.2 miles)

Parks

• Lincolnshire Park (7.6 miles)
• Poplar Gap Park (8.3 miles)
• Graham Square (15.1 miles)
• Bluefield Gazebo (15.1 miles)
• Playground (15.2 miles)
• Bowen Field (15.9 miles)
• Pinnacle Rock State Park (16 miles)

Cafes

• Starbucks (16.1 miles)