Heritage Hall Tazewell is a nursing home community in Tazewell, VA.
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Heritage Hall Tazewell
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282 Ben Bolt Avenue, Tazewell, VA 24651
For more information about senior living options: (866) 208-4318
Residents and families frequently describe staff who are kind, attentive, and willing to help.
Multiple reviewers say the staff is friendly and eager to assist, and that they built relationships with residents. Several families describe the nurses as caring and personable, with respectful day-to-day interactions. A few reviews also suggest friendliness was uneven, but even then they still point to some staff as decent.
Some residents experienced neglect, poor attention, and serious safety problems.
A recurring concern in the reviews is insufficient care, including leaving people unmanaged or not following doctors’ orders. Several reviewers describe falls, skin issues, and prolonged waits for assistance, along with complaints about communication. There are also accusations of poor caregiving around toileting and hygiene, and a strong minority of reviews call for investigation or a complete restart.
Medication routines and dosing are a frequent point of concern in the reviews.
Some families report their loved ones were kept on medications they felt were inappropriate or not adjusted as promised. Other reviews mention medication being delayed or missed, and at least one describes a strict regimen not being followed. A separate review also describes narcotics being a point of disagreement tied to a patient’s recovery.
Dining quality is one of the more direct complaints in resident feedback.
A few reviewers call the cafeteria food terrible or disgusting and criticize what residents were served. One review frames the dining experience as a reason they would not recommend the community. This matters even though the community offers restaurant-style dining as part of its overall setup.
Reviewers often describe a home-like atmosphere and a clean facility.
Several positive reviews mention a home-like feel, including a comfortable environment that families appreciated. Others specifically comment on cleanliness. Even among the mixed feedback, the theme of facility condition and comfort comes up mainly as something visitors liked.
Rehab and therapy support can be hit-or-miss depending on the situation.
Some reviewers describe therapy-related stays positively, including care for recovery after surgery and support for mobility. Others report therapy not working as expected or staff not collaborating with doctors’ plans. At least one review says physical therapy needs weren’t handled, reinforcing that rehab results and day-to-day support aren’t consistent across experiences.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
180 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Special dietary restrictions Community-sponsored activities
Concierge services Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHeritage Hall Tazewell is located at 282 Ben Bolt Avenue, Tazewell, VA 24651 in Tazewell County, Virginia
Heritage Hall Tazewell on seniors.fyi includes 7 photos including images showing landscaping, interior, bedroom, building, outdoor, nature, windows, dining, and more.
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