Heritage Hall Tazewell
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282 Ben Bolt Avenue, Tazewell, VA 24651
For more information about senior living options: (844) 490-3973
The staff is friendly and always willing to help. The facility has a home-like atmosphere. Great staff with an eagerness to help their residents. The people there are absolutely wonderful. The nurses are caring and personable, and the facility is clean and welcoming. The staff have become like family to residents, showing kindness and respect.
They let residents who can't feed themselves go without assistance and leave them lying in their urine and stool. The staff were frequently away from the nurse's station, leading to falls and neglect. They stole a resident's clothes and allowed poor hygiene that caused skin damage. The facility needs to be shut down and reopened with new, caring staff and administrators. The food was terrible and often inedible. There is a pervasive lack of empathy and encouragement, with residents left neglected. Medications are skipped or not given on time. Management is described as horrible, with a hostile and vindictive atmosphere. There are allegations of misusing funds or pocketing money from patient care. It's described as the worst nursing home in Tazewell, with strong warnings not to place loved ones there. Some staff are inexperienced or rude, and incontinent residents are not properly changed or cleaned. Nurses are often on their phones and do not respond promptly.Heritage Hall Tazewell is best suited for families seeking a residential setting that feels like a homey, approachable place for short-term rehab or routine assisted living, provided there is active family advocacy and the ability to monitor care closely. The community tends to work best when a relative can be present, asking questions, and coordinating with therapists and aides to ensure orders are followed and needs are promptly addressed. It is not the obvious choice for someone who requires consistent, high-intensity nursing oversight, rigorous wound and medication management, or secure memory care without vigilant advocacy from loved ones.
Those weighing alternatives should note that several reviews highlight significant red flags for higher-needs residents. Families with loved ones who are medically fragile, prone to frequent medication changes, or at risk for falls or incontinence-related complications may want to consider facilities with stronger staffing ratios, more robust wound-care programs, and better incident follow-through. Dementia or confusion, in particular, appears to be an area where some residents experience unsafe or insufficient supervision. For anyone who cannot commit to detailed, ongoing oversight, a larger, more standardized facility or a home-health option may deliver more reliable consistency and safety.
Key pros at Heritage Hall - specifically, a friendly, helpful staff culture and a home-like atmosphere - do offer meaningful value when care is consistently delivered. In several positive accounts, residents or family members describe compassionate nurses and aides who communicate with care and respect, contributing to a sense of familiarity and warmth. Where these strengths show up, they can markedly enhance a resident's comfort and dignity, and some families report very positive experiences with particular caregivers or therapy teams. Yet these strengths are unevenly distributed across shifts and units, which means the warmth cannot be counted on as a dependable baseline.
The main cons, by contrast, appear to be systemic enough to overshadow the benefits in most cases. Complaints range from delayed or skipped medications and insufficient hygiene to neglect of basic needs, poor wound care, and unsanitary conditions. There are repeated references to limited weekend coverage, a disconnect between administration and frontline staff, and concerns about the overall quality of supervision. The most troubling notes involve reported harm to residents - falls, untreated medical issues, and even patient degradation in care quality - which cannot be dismissed as isolated incidents. In short, the risks for higher-acuity residents or those without strong family advocacy are substantial.
Operational dynamics and culture emerge as a decisive factor in determining value here. A facility can be a good fit only if staff-to-resident interactions are consistently positive, documentation is thorough, and management remains engaged in day-to-day care. The mixed reviews suggest a split reality: some families celebrate excellent, compassionate care, while others confront persistent neglect and administrative lapses. Prospective residents should demand concrete assurances - current staffing levels, nurse availability, daily care plans, medication-pass logs, wound-care protocols, and a transparent incident-review process - before committing.
Ultimately, a careful buyer's approach is essential. If choosing Heritage Hall, plan a structured, multipoint visit that includes conversations with frontline caregivers, therapy staff, and the administrator; request to review recent care plans, incident records, and medication administration logs; and observe a shift change to assess responsiveness and workflow. For others, especially those with significant medical or cognitive needs, or for families unable to provide vigilant oversight, consider alternatives with stronger track records in consistent nursing care and safer resident supervision. When in doubt, explore nearby options with clearer quality metrics and longer-standing reputations for reliability, and keep a plan in place for ongoing reassessment as needs evolve.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Hall Tazewell is an assisted living community located in the charming town of Tazewell, Virginia. Our community provides a comfortable and home-like environment for seniors who require assistance with daily activities but want to maintain their independence.
We offer a wide range of amenities to ensure that our residents live a fulfilling and vibrant lifestyle. Our on-site beauty salon ensures that residents can always look and feel their best. They can also enjoy watching their favorite shows with cable or satellite TV in the privacy of their own fully furnished apartment.
Transportation is made easy with our community-operated transportation services, which include both non-medical transport arrangements and transportation to doctors' appointments. We also provide move-in coordination assistance for a seamless transition into our community.
Our dining options are designed to meet special dietary restrictions, ensuring that all residents can enjoy delicious and nutritious meals in our restaurant-style dining room. For relaxation and socialization, we offer a small library, gaming room, and outdoor space where residents can enjoy nature. Our wellness center includes a fitness room to promote physical well-being.
Care services are available round-the-clock, including 24-hour call systems and supervision for peace of mind. Our compassionate staff provides assistance with activities of daily living such as bathing, dressing, and transfers. Residents can rely on us for medication management and healthy meal preparation catering to specific dietary needs.
At Heritage Hall Tazewell, we understand the importance of staying engaged and active. That's why we offer concierge services to help plan day trips and resident-run activities that cater to various interests. Scheduled daily activities keep residents entertained while fitness programs focus on maintaining physical health.
Our location boasts convenience with nearby amenities such as six pharmacies, two physicians' offices, 15 restaurants, three transportation options, 18 places of worship, and one hospital within close proximity.
Experience the comfort and care at Heritage Hall Tazewell - a place where seniors can thrive and enjoy the best years of their lives in a supportive community.
Heritage Hall Tazewell is located at 282 Ben Bolt Avenue, Tazewell, VA 24651 in Tazewell County, Virginia
Heritage Hall Tazewell on seniors.fyi includes 7 photos including images showing landscaping, interior, building, outdoor, nature, bedroom, architecture, exterior, and more.
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Interior
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Dining
Landscaping
Outdoor
Hallway
