Valley Health Care Center

Pros

• The grandmother has received impressive care and attention at Valley since 2022, enjoying the support from the rehab department staff.
• The family is grateful for the excellent care provided to their mother-in-law over the past 12 months, noting improvements in her balance through therapy.
• The uncle has been well cared for at Valley Health Care Center for 18 months and enjoys good communication with the supportive staff.
• Residents at Valley Health Care Center benefit from daily activities and performances from local church choirs, enhancing their quality of life.
• The sister appreciates the good food offered at the facility, indicating a positive aspect of her experience there.

Cons

• The facility had too many residents and not enough staff, leading to inadequate care.
• The doctor in the facility did not listen to the family’s concerns regarding the patient's broken arm.
• The staff administered counteractive medication against the family's wishes, including tranquilizers.
• Meals were brought to patients without proper communication or notification.
• The environment was unwelcoming, with patients sitting in hallways and a lack of cleanliness.
• One review described the facility as filthy, falling apart, and unfit for animals due to poor living conditions.
• Residents were reported to be excessively sedated and unable to function properly.
• There was a lack of accountability among the staff regarding maintenance and cleanliness issues.
• A family member expressed that they would not recommend the place for loved ones, finding it scary and suggesting it needs to be closed down.
• While one mentioned good food, they noted that more help is needed at the facility overall.

Review

The Valley Rehabilitation and Nursing Center has garnered a diverse array of reviews from families of residents, highlighting varying experiences that reflect the facility’s strengths and weaknesses. While some family members express gratitude for the care their loved ones have received, others share distressing accounts about inadequate attention and poor living conditions.

One positive experience comes from a family whose grandmother has been at Valley since 2022. They commend the level of care and attention she receives, noting the clean, bright, and inviting environment. The rehab department staff is particularly praised for their support throughout her recovery, indicating that personalized care can make a significant difference in residents' experiences.

Similarly, another review highlights the positive impact of therapy on a mother-in-law who has been at Valley for twelve months. Her family appreciates how the rehabilitation services have successfully decreased her falls by focusing on improving her balance. Such interventions seem to have had a beneficial effect on her quality of life, underscoring the importance of effective rehabilitation programs within nursing facilities.

Contrasting these commendations are troubling accounts from families who faced significant challenges during their loved ones’ stays at Valley. One reviewer shares an almost tragic narrative about their father’s experience while recovering from a broken arm. They express frustration with what they perceived as inadequate staffing levels, which led to neglect in managing his injury. The family felt unheard by medical staff when they voiced concerns over medications prescribed to their father and reported distressing incidents where he did not receive timely communication regarding his meals or overall care.

Moreover, another starkly negative review paints a grim picture of the facility's physical condition. This reviewer describes Valley as filthy and poorly maintained, filled with dead bugs and dust bunnies lurking in corners. This account raises serious concerns about hygiene standards that are essential for any healthcare environment. The reviewer goes so far as to say that residents live like "caged animals," suggesting an atmosphere lacking compassion or respect for those residing there.

On a slightly more positive note, one family's experience gives insight into another perspective at Valley Health Care Center—a facility noted for its daily activities that engage residents positively. A nephew shared his satisfaction with how well-informed he was regarding his uncle's care and progress over the past eighteen months, emphasizing supportive relationships between staff and family members as integral to peace of mind during this challenging time.

However, even among somewhat favorable reviews is criticism regarding staffing shortages; another sister mentions good food but notes that more help is urgently needed to ensure optimal support for residents recovering from strokes or other health issues. The overall sentiment reflects anxiety around understaffed environments impacting resident well-being—a recurring theme across many accounts detailing experiences with Valley Rehabilitation and Nursing Center.

In conclusion, while many families appreciate particular aspects of care provided at Valley Rehabilitation and Nursing Center—with some citing improvements in rehabilitation outcomes—serious concerns prevail regarding staffing inadequacies and questionable living conditions. As families navigate this emotional journey with their loved ones facing rehabilitative challenges or chronic illnesses, it becomes crucial for institutions like Valley to prioritize transparency in operations alongside maintaining high standards necessary for resident dignity and health.

Transportation

• Three Rivers Taxidermy Studio (0.1 miles)
• U-Haul Neighborhood Dealer (0.7 miles)
• U-Haul (0.7 miles)
• U-Haul Neighborhood Dealer (1.2 miles)
• Air Taxi Southwest Va (8.6 miles)
• Redbird Taxi (9 miles)
• Bus Station (9.7 miles)

Cafes

• Papa's Cafe & Country Elegance (0.1 miles)

Restaurants

• Honeybee Bakery (0.2 miles)
• McDonald's (0.5 miles)
• One Drop At A Time (0.5 miles)
• Taco Bell (0.5 miles)
• Main Street Grill (0.5 miles)
• Subway (0.6 miles)
• Jaron's (1.7 miles)

Physicians

• Greever Clinic (0.3 miles)
• Saltville Medical Center (7.2 miles)
• Emory Internal Medicine (8.6 miles)
• Family Physicians of Marion PC (9.9 miles)
• Blue Ridge Cancer Care (9.9 miles)
• Mountainview Pediatrics PC (9.9 miles)
• Mountain States Medical Group Internal Medicine (10 miles)

Places of Worship

• Providence Orthodox (0.3 miles)
• Providence Presbyterian Church (0.3 miles)
• Southern Baptist Convention (0.3 miles)
• Middle Fork Baptist (0.8 miles)
• First Church of God (1.1 miles)
• Deer Valley Baptist Church (1.2 miles)
• Tate Chapel (1.9 miles)

Pharmacies

• Chilhowie Drug Company (0.4 miles)
• Greever's Drug Store (0.5 miles)
• Good Neighbor Pharmacy (6.2 miles)
• Clark's Pharmacy (7.1 miles)
• Carter's Pharmacy (7.2 miles)
• Clark's Pharmacy of Saltville (7.2 miles)
• Pharmacy Connection (8.7 miles)

Theaters

• Lincoln Theatre (8.9 miles)
• Park Place Drive In (10 miles)

Hospitals

• Southwestern Virginia Mental Health Institute (9.3 miles)
• Southwestern Virginia Mental Health Institute Geriatric/Infirmary Unit (9.4 miles)
• Smyth County Community Hospital Homecare (9.9 miles)
• Southwest Virginia Area Health Education Center (9.9 miles)

Parks

• Hungry Mother State Park (9.4 miles)
• Marion Stadium (9.8 miles)
• Damascus Town Park (13.3 miles)