Southwestern Virginia Mental Health Institute
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340 Bagley Circle, Marion, VA 24354
For more information about senior living options: (844) 490-3973
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The staff demonstrated exceptional accommodation, easing concerns about leaving a family member in their care. The staff's friendly demeanor was remarkable. They exceeded expectations in facilitating quality time with loved ones. Nurse Doss and Dr. Fields are deserving of special recognition for their expertise and warm welcome. The entire staff was outstanding, with genuine smiles and kind words making a lasting impression. The facility's professional staff and quiet environment in the detox program support healing, and the reviewer is in a better place now.
A nurse yelled at a teen with special needs and forced her to take medication, triggering distress. Security restrained the teen and held her in a padded room, while she cried out for her mother all night. The reviewer labeled the conditions deplorable and dangerous, describing uncaring staff with no real help. The nurse was accused of racism and of using the situation to discipline the patient. The facility was described as treating patients like children in kindergarten and not listening to their needs. A male staff member allegedly pushed the reviewer, causing a fall, despite the reviewer having cerebral palsy. The hospital was described as one of the worst mental health facilities the reviewer had ever visited. Doctors were accused of changing the diagnosis and ignoring what the patient actually said. Staff were accused of hanging up on calls, interrupting peaceful times, and disengaging patients.Across a broad set of personal accounts, the facility emerges as a place of sharp contrasts. Some visitors describe warmth, accommodation, and thoughtful attention to the needs of families who travel long distances, while others recount frightening memories of mistreatment, neglect, and overly aggressive interventions. Taken together, the reviews portray a setting where moments of genuine care coexist with episodes of distressing practice, leaving a complicated impression of what the facility can offer and what it cannot.
Several reviewers praise the facility for making arrangements that ease the burden of distance and family separation. One family member, seven hours away, emphasizes how the staff went above and beyond to accommodate their situation, easing the worry of leaving a loved one in care. This account highlights a staff demeanor described as friendly and approachable, with a capacity to create opportunities for meaningful time together. Specific staff members, Nurse Doss and Dr. Fields, are singled out for commendation: their expertise and welcoming attitudes left a lasting impression. The reviewer notes that, while these two are the ones remembered by name, the entire staff is seen as outstanding, punctuated by genuine smiles and kind words that conveyed reassurance during a stressful period.
The reviews also include deeply disturbing personal memories from years past. A depressed teenager recounts an incident involving a mentally challenged African-American girl, referred to as Rashawnda, who experienced what feels like needless and escalating mistreatment by a nurse when she did not want to take her medicine. The sequence is described with alarming specificity: a nurse's raised voice, the nurse insisting "take it now," the medicine allegedly yanked away, and a nurse declaring that the patient had to take it "for me." The scene reportedly escalates to security intervention, with R being restrained and placed in a padded room while the other children were gathered in the kitchen. The haunting memory of R pleading for her mother and home reverberates for nearly two decades in the reviewer's mind. The account ends with a hopeful, if cautious, wish that R has found safety and happiness away from the setting that caused such trauma. The reviewer emphasizes that children, and especially those with special needs, deserve care marked by patience, kindness, and respect.
In that same vein of concern, the writer speculates about motives and character, suggesting the nurse may have targeted Rashawnda to make an example of her, potentially driven by racism, fatigue, or a desire to project authority. The language reflects a conviction that the incident was not merely a bad moment but indicative of a systemic problem that could inflict lasting harm. The reviewer's aim is protective: to share a painful memory so that other families may be spared similar trauma and to advocate for better, more compassionate handling of vulnerable patients.
Another reviewer delivers a stark critique that reads as a cautionary warning to anyone considering this facility for a family member. Describing "deplorable and dangerous conditions" and "uncaring staff," this account centers on a mother with postpartum depression, psychosis, schizophrenia, and bipolar disorder. The patient reportedly received medication adjustments without addressing the underlying postpartum depression or psychosis, and there is a strong accusation that the staff treated her "like children in kindergarten." The complaint extends to communication failures - difficulty reaching staff by phone, long holds, and being left in the dark about care plans. The overall verdict is alas negative: the reviewer longs for their mother to come home and asserts that the facility did not genuinely help her during what was described as a critical period.
In contrast to these grievances, one reviewer asserts that the facility serves SW Virginia with professional staff and a quiet environment, and that the detox program can initiate healing for the body and mind. This voice emphasizes improvement and personal progress, insisting that the treatment path can lead to a better life. It adds a sense of balance to the set of testimonies by acknowledging tangible benefits and personal recovery, even within a framework that includes other, more troubling experiences.
Additional voices add to the complexity. A patient who describes themselves as "most excellently behaved" claims to have had their own attempts at interacting positively with others go unacknowledged, accusing staff of heckling, interrupting peaceful times, provoking unnecessary responses, and even disconnecting patients from calls and information. The critic notes that while the food is excellent and lodging seems acceptable, deceitful behavior by some staff is alleged, tempered by a recognition that a few respectful, patient-focused employees exist who will engage thoroughly about treatment when asked. The juxtaposition of kindness and hostility within the same environment underscores how variable experiences can be from one staff member to the next.
Another account presents a mixed experience: a male staff member allegedly pushed the patient, resulting in a fall, while the patient (who has Cerebral Palsy) describes the range of staff behavior as a mix of rude and kind. The patient expresses a desire not to return, highlighting how physical safety and interpersonal care intersect in shaping overall impressions of the facility. This narrative reinforces the sense that even when some staff display consideration, safety concerns and inconsistent conduct color the overall experience.
A final, intense narrative centers on the most troubling charges: the hospital is described as among the worst mental health facilities, with a sense of administrative rigidity and a misalignment between patients' self-identified needs and the doctors' diagnostic frameworks. The reviewer recalls a particular female doctor who questioned the patient about episodes in detail, seemingly prioritizing specifics over listening to broader personal history. The patient explains that they had previously relied on a holistic approach and did not want injections; in their view, court-ordered injections were imposed without listening to their perspective. The critique emphasizes that the care team appeared focused on symptoms of hallucinations and delusions while not fully acknowledging other triggers - such as alcohol use - that the patient believes were central to their condition. The impression left is one of being unheard and coerced, with dissatisfaction that the care team did not validate the patient's lived experience.
Taken together, these accounts reveal a facility whose strengths lie in the dedication and warmth of some clinicians and the practical support provided to families navigating long distances. Yet the darker threads - reports of mistreatment, racism, coercive interventions, communication breakdowns, and a sense of being unheard - loom large enough to demand serious attention. The spectrum of experiences underscores the essential tension in mental health care between compassionate, patient-centered treatment and systems that can feel impersonal, misaligned, or even harmful when the patient's voice is overlooked. For families evaluating care, the recurring themes suggest the importance of proactive advocacy, clear communication with the care team, careful monitoring of treatment choices, and openness to seeking alternative or supplementary supports if distressing patterns emerge. The lasting message across these narratives is a call for vigilance, empathy, and accountability in the treatment of vulnerable individuals, especially children and those with special needs, so that care can be as healing as it is structured to be.
25 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Southwestern Virginia Mental Health Institute in Marion, VA offers a comfortable and supportive assisted living community for individuals seeking mental health care. Our facility provides a range of amenities to enhance the well-being and comfort of our residents. Each room is fully furnished with cable or satellite TV, and residents can enjoy access to Wi-Fi and high-speed internet.
Our dining room offers restaurant-style dining with special dietary restrictions catered for, ensuring that all residents receive nutritious and personalized meals. Housekeeping services are provided to maintain cleanliness and hygiene, allowing residents to focus on their mental wellness programs and other activities.
The institute promotes an active lifestyle by providing various activities for residents to participate in. These include resident-run activities as well as scheduled daily activities that cater to different interests and capabilities. In addition, our small library offers a quiet space for reading and relaxation.
Residents at Southwestern Virginia Mental Health Institute receive 24-hour supervision from our dedicated staff who provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also available to ensure the proper administration of medications.
For added convenience, move-in coordination services are offered to assist new residents with a seamless transition into our community. Outdoor spaces such as gardens allow residents to enjoy nature and fresh air.
Located in Marion, VA, our community benefits from its proximity to parks, pharmacies, physicians' offices, restaurants, transportation facilities, places of worship, theaters, and hospitals. This ensures easy accessibility for residents' needs outside of the community.
At Southwestern Virginia Mental Health Institute in Marion, VA, we strive to provide a nurturing environment where individuals can feel safe while receiving the care they need for their mental health.
Southwestern Virginia Mental Health Institute is located at 340 Bagley Circle, Marion, VA 24354 in Smyth County, Virginia
Southwestern Virginia Mental Health Institute on seniors.fyi includes 7 photos including images showing architecture, landscaping, building, flag, exterior, trees, mountains, outdoors, and more.
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