Springtree Healthcare & Rehab Center

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Pros

• The physical therapy at Springtree was described as excellent, helping residents recover effectively from serious health issues.
• One resident reported a quick recovery and regaining the ability to speak, walk, and use their hands due to the supportive care from the Springtree team.
• A visitor noted that the facility appeared neat, clean, and well-organized during a tour.
• Residents enjoyed various recreational activities, including music performances and weekly hair services.
• The staff at Springtree were praised for being genuine, efficient, and knowledgeable in providing care.
• One family member appreciated the amenities available at the facility, contributing to a positive overall experience for their loved one.
• Another reviewer highlighted good communication and care coordination during rehabilitation stays at Springtree.

Cons

• The staff at the facility is described as lazy, incompetent, and rude to both patients and their families.
• Patients often face difficulty in communication, with phones either not being charged or staff unable to locate them.
• The facility is reported to be extremely short-staffed, leading to inadequate care and failure to provide timely information about residents' well-being.
• Medications are not administered correctly, resulting in pain for family members receiving care.
• There is a lack of response and communication from the social department and management, leaving families feeling neglected.
• The environment is chaotic, with loud noise levels disrupting patients' sleep at night.
• Care staff are reported as not listening to patient needs or doctors' orders, leading to serious health complications.
• Significant lapses in medical record-keeping have resulted in tragic outcomes for residents.
• Some family members experienced poor coordination regarding patient discharges and continuity of care.

Review

The reviews of Springtree Healthcare & Rehabilitation facility paint a complex picture of the care and services offered, eliciting a wide range of sentiments from former patients and their families. On one hand, several users expressed deep dissatisfaction with various aspects of the facility. A recurring theme in these negative reviews focused on staffing issues; numerous accounts indicated that staff members were often short-handed, leading to inadequate patient care. Reviewers voiced frustrations about an inability to reach nurses or medical staff for updates regarding their loved ones? health, with phones frequently going unanswered. This lack of communication exacerbated feelings of helplessness during what is already a distressing time for families.

In particular, one reviewer detailed their traumatic experience during which critical medications were mishandled, resulting in severe discomfort for their family member. The writer?s efforts to address the situation fell flat as they encountered unresponsive administrators and staff members who did not seem to take their concerns seriously. Such accounts heightened concerns regarding the overall safety and well-being of residents within the facility, leaving families feeling that their loved ones were not receiving proper attention and care when it was most needed.

Conversely, several reviews celebrated the quality of rehabilitation services provided at Springtree. A number of patients lauded the physical therapy programs as "excellent" and credited them with remarkable recoveries from serious health conditions such as strokes and heart attacks. One individual noted how the dedicated team helped them regain essential functions like speaking and walking after being written off by other facilities. This duality in experiences highlights that while some aspects may be lacking?particularly concerning communication and staffing?there are moments where the clinical expertise shines through.

Despite mixed experiences regarding staff interaction, many reviewers reported positive encounters with physical therapists and nursing assistants who went above and beyond to ensure patient needs were met effectively during therapy sessions. Additionally, some patients appreciated recreational offerings such as music bands performing on premises or engaging activities designed to promote mental wellness among residents.

Dining remains a contentious issue at Springtree; while some patients enjoyed excellent meals that contributed positively to their recovery process, other reviews described chronic dissatisfaction with food quality?resulting in frustrating dining experiences for many residents. The discrepancy suggests potential variability based on staffing availability or menu planning on different days.

Moreover, upon exploring administrative functionality within Springtree Healthcare & Rehabilitation Center, various reviewers expressed disappointment over lapses in communications between departments. Issues such as inaccurate patient discharge notifications reveal organizational shortcomings that could pose challenges for family members trying to navigate transitions for loved ones amid stressful circumstances.

In conclusion, while there are notable successes found within rehabilitation services at Springtree?including effective physical therapy programs backed by attentive staff?the consistent criticisms surrounding poor communication practices and insufficient staffing levels cannot be overlooked. Family members seeking holistic care solutions must weigh both sides carefully when considering this facility for rehabilitation needs while hoping for improvements in its operational facets moving forward. Ultimately, both praise and criticism reflect significant areas where growth can occur within Springtree?underscoring a path toward enhanced care aimed at enriching patient lives rather than straining familial connections during vulnerable moments.

Restaurants

• Denny's (0.3 miles)
• McDonald's (0.3 miles)
• Hardee's (1.2 miles)
• Dogwood Restaurant (1.3 miles)
• Famous Anthony's Vinton (1.7 miles)
• Burger King (1.7 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.7 miles)

Cafes

• Starbucks (0.6 miles)
• Starbucks (2.6 miles)
• Starbucks (4 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Cundiff Drug Store (1.5 miles)
• CVS Pharmacy (1.7 miles)
• Wonder Drug Southeast Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)
• Medicine Shoppe (3 miles)
• CVS Pharmacy (3 miles)

Physicians

• Carilion Clinic Family Medicine - Vinton (1.5 miles)
• Parkway Physicians (1.5 miles)
• Carilion Internal Medicine (3.5 miles)
• City of Roanoke Employee Health (3.5 miles)
• Carilion Clinic Wound Center (3.5 miles)
• Carilion Clinic Urogynecology - Roanoke (3.5 miles)
• Pediatric Clinic-Carilion Center (3.6 miles)

Parks

• Washington Park (3.1 miles)
• Elmwood Park (3.5 miles)
• Mill Mountain Park (4.1 miles)
• Wasena Park (4.4 miles)

Places of Worship

• Orchard Hills Student Ministries (3.1 miles)
• Rescue Mission Ministries (3.2 miles)
• St Johns Episcopal Church (3.6 miles)
• St James Episcopal Church (3.7 miles)
• Shenandoah Baptist Church (4.5 miles)

Transportation

• Roanoke Higher Education Center Smart Way Stop (3.2 miles)

Hospitals

• Carilion Clinic Inpatient Rehabilitation (3.5 miles)
• Carilion Roanoke Community Hospital (3.5 miles)
• Roanoke Memorial Hospitals (3.6 miles)
• Roanoke Ambulatory Surgery Center (3.8 miles)
• Carilion Health System (4.5 miles)