Springtree Healthcare & Rehab Center in Roanoke, VA
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Information last verified:
3433 Springtree Drive, Roanoke, VA 24012
For more information about senior living options: (844) 490-3973
The facility is lovely and the staff are lovely. The therapy team is awesome and highly effective. The staff are friendly, professional, and attentive. The CNAs, including Yolanda, Tonya, Clay, and Chikago, are caring and go above and beyond. The nursing team provides top-notch care and is very dedicated. The building is modern, clean, and well maintained. The gym and therapy spaces are bright, open, and inviting. The activity program is engaging and residents have fun. The business office staff, such as Melissa, are helpful and responsive. The atmosphere at Springtree is a happy, welcoming place.
The facility is an absolute joke and needs to be shut down immediately. The staff are lazy, incompetent, and rude to patients and their families. The dining services are a disaster, and meals are often not adequate or served on time. The rooms are messy and rarely cleaned. Call bells are ignored for long periods, and there is poor communication about care and medications. The facility is extremely short-staffed, leading to delays and unmet needs. Residents have fallen multiple times due to lack of alarms or supervision. A walker was moved out of reach, forcing a patient to use the bathroom on herself. Patients were left sitting in their own mess for hours before being assisted. Some reviewers report rough treatment and dehydration, indicating poor care.Springtree Healthcare & Rehab Center in Roanoke is best suited for families seeking a rehabilitation-focused setting where therapy excellence can drive real recovery. It is especially well-matched for seniors needing post-acute rehab after surgery, stroke, heart events, or injuries, with a culture that emphasizes aggressive PT/OT/SLP work and a visible commitment to restoring independence. The campus presents as modern, clean, and welcoming, with a newly equipped gym, bright common spaces, and an active calendar that keeps residents engaged and social. For families who prize clear rehab planning, hands-on progress, and staff who are genuinely involved in daily goals, Springtree delivers compelling value. Those pursuing long-term custodial care with ironclad, uninterrupted 24/7 staffing, consistently predictable dining quality, and flawless everyday operations may want to consider alternatives. The community clearly blends strong clinical capability with uneven day-to-day operations, making it a sharp choice for some and a more complicated one for others.
On the strength side, the rehabilitation teams routinely earn praise. The therapy staff is repeatedly described as top-notch, with therapists who are patient, energetic, and capable of moving residents toward meaningful milestones. Families point to tangible progress: patients who regain mobility, improve balance, and re-acquire skills that allow for quicker returns home. Notable nurses and CNAs are named for their compassion and reliability, and the nursing leadership often emerges as responsive and involved in care planning. Across many visits, the facility’s administrative and support staff, front desk personnel, admissions teams, and business office colleagues, are cited as friendly and helpful, contributing to a sense that Springtree can be a reliable hub of recovery when therapy is the central aim. The physical plant itself helps this impression: a neat, well-maintained campus that feels more like a wellness center than a traditional skilled-nursing floor, with clean rooms, accessible spaces, and a gym that inspires confidence in progress.
But the stories are not uniformly rosy. A sizable portion of feedback centers on operational gaps that can blunt otherwise strong clinical care. Several reviewers describe persistent staffing shortages, particularly on evenings and weekends, which translates into delayed call-bell responses, uneven supervision, and difficulty coordinating care across shifts. Communications gaps surface repeatedly: conflicting information about medications, care plans, or daily schedules; families left guessing about who is handling specific needs. In some accounts, administrative personnel are praised, while in others, miscommunications and inconsistent service leave families frustrated and worried. The contrast between excellent therapy and inconsistent bedside responsiveness creates a mixed impression: Springtree can deliver remarkable rehab outcomes, yet it requires attentive oversight from families to ensure that day-to-day care meets expectations.
Safety and quality concerns appear in several reviews as well, and they are not trivial. Some families report adverse experiences during meals, with inconsistent meal timing and occasional neglect in basic tasks like turning or dressing residents. Other accounts describe dehydration, missed or mishandled medications, and lapses in attention to wounds or pressure injuries. There are also emotionally charged posts highlighting perceived cruelty or impatience from a few staff members, paired with observations of high turnover and changes in caregiving teams. While many residents thrive and recover under Springtree’s therapy-driven model, these warnings cannot be dismissed. They signal that outcomes depend heavily on staffing patterns and on how well communication and supervision are maintained on each shift.
For families weighing options, the takeaway centers on aligning expectations with reality on staffing, communication, and daily care. If the primary objective is robust, outcome-driven rehabilitation with a resource-rich therapy program, Springtree is hard to beat in Roanoke. Prospective residents should, however, probe the cadence of weekend and night staffing, request a candid walk-through of how call bells are answered after hours, and ask to meet the therapy leadership and the weekend nursing coordinator to gauge responsiveness and continuity. Meal quality is a live variable at Springtree, so reviewing sample menus and requesting a specific dining arrangement during admission can prevent later disappointment. In short, the facility’s therapy core is extraordinary; the surrounding care experience hinges on staffing stability and disciplined communication.
Ultimately, Springtree stands out as a powerful option for short- or medium-term rehab that can restore functioning and restore confidence in daily living. Its strengths, exceptional therapy teams, a clean, inviting environment, and staff who demonstrate genuine care, often overshadow its weaknesses when families prioritize recovery milestones and educational support for returning home. Yet for those whose top priorities include unassailable 24/7 nursing coverage, consistently high-quality meals, and a consistently calm, well-coordinated operation across all shifts, alternatives warrant examination. With due diligence, visits, meeting the therapy directors, inquiring about weekend coverage, and listening to a spectrum of current family experiences, Springtree can be integrated into a thoughtful, outcomes-driven care plan. The community is not a one-size-fits-all solution, but for the right patient and family, it delivers on its promise of skilled rehabilitation within a caring, well-maintained setting.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Roanoke Regional Woodrum (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Springtree Healthcare & Rehab Center in Roanoke, VA is an exceptional assisted living community that provides a wide range of amenities and care services for its residents. With a focus on comfort, convenience, and overall well-being, this facility offers everything needed to ensure a fulfilling and enjoyable living experience.
Residents at Springtree can take advantage of numerous amenities designed to enhance their daily lives. A beauty salon is available for those looking to pamper themselves, while cable or satellite TV ensures entertainment options are always available. The community also operates transportation services, making it easy for residents to get around town. A computer center and Wi-Fi/high-speed internet keeps residents connected and engaged, while a fully furnished space offers a comfortable living environment. Other amenities include a dining room with restaurant-style dining, a fitness room for physical activity, a gaming room for recreation, and outdoor spaces like gardens to enjoy the fresh air.
Care services at Springtree cater to the individual needs of each resident. With 24-hour call systems and supervision, residents can feel safe and secure at all times. Assistance with activities of daily living such as bathing and dressing is readily available, as well as assistance with transfers for those with mobility needs. The staff also provides medication management and meal preparation according to special dietary restrictions such as diabetes diets. Mental wellness programs are offered to support emotional well-being.
In terms of leisure activities, Springtree offers a variety of options to keep residents engaged. Concierge services are available for personalized assistance and support in planning outings or organizing events. Fitness programs help residents stay active, while planned day trips provide opportunities for exploration beyond the community. Resident-run activities encourage socialization among peers, and scheduled daily activities ensure there is always something exciting happening within the community.
The location of Springtree also adds value to its residents' lives by providing easy access to nearby amenities. There are three cafes nearby where residents can enjoy meals or socialize with friends, and four parks that offer opportunities for outdoor recreation. With 12 pharmacies and 29 physicians in close proximity, medical needs can be easily met. In addition, there are 41 restaurants nearby that offer a variety of dining options. Transportation services are conveniently available for non-medical purposes, such as running errands or attending social events. Finally, with five places of worship and five hospitals nearby, residents have access to spiritual support and medical care.
Overall, the Springtree Healthcare & Rehab Center is a vibrant assisted living community that prioritizes the comfort, convenience, and well-being of its residents. With its extensive amenities, personalized care services, engaging activities, and ideal location near various amenities, it offers an exceptional living experience for older adults in Roanoke, VA.
Springtree Healthcare & Rehab Center is located at 3433 Springtree Drive, Roanoke, VA 24012 in Roanoke city, Virginia
Springtree Healthcare & Rehab Center on seniors.fyi includes 6 photos including images showing building, landscaping, healthcare, outdoor, outdoors, nurse, physical therapy, rehabilitation, and more.
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Interior
Outdoors
Building
Landscaping
Exercise Equipment
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