Berkshire Health & Rehabilitation Center

Pros

• The staff at Berkshire Health & Rehabilitation Center is caring, friendly, and always ready to help residents feel comfortable.
• Residents appreciate the cleanliness of the facility and find it well-organized.
• The therapy services provided are excellent and highly recommended by those who have utilized them.
• Many residents feel a sense of belonging and community at Berkshire, describing it as their home and family.
• Activities are available to engage residents based on their individual interests, creating a lively environment.
• Positive interactions with nurses and aides contribute to a pleasant overall experience for those receiving care.
• Family members have expressed gratitude for the supportive staff who truly care about their loved ones’ well-being.

Cons

• The staff at Berkshire Health & Rehabilitation Center showed a lack of attention to residents' needs, with reports of CNAs being rude and dismissive.
• Discharge procedures were poorly managed, leading to a frail resident being sent home without adequate support or care arrangements.
• There were complaints about inadequate responses from nurses and aides, with long wait times for assistance.
• Some family members experienced disrespectful treatment from the staff, including being hung up on when seeking information.
• Residents reported feeling neglected, with instances of not being provided food or having to prompt staff for assistance with basic needs.
• Overall cleanliness and staffing levels were called into question by multiple reviewers, indicating a need for improvement in these areas.

Review

Berkshire Health & Rehabilitation Center has garnered a mix of reviews, revealing both commendations and significant concerns regarding the quality of care provided to residents. Many positive accounts highlight the attentiveness and professionalism of the staff. Residents express feelings of comfort and a sense of being cared for, emphasizing that the staff often goes above and beyond in their roles. One resident mentioned feeling as though the staff were family, indicating a strong interpersonal connection that is often crucial for individuals in rehabilitation settings.

The facility's cleanliness was frequently praised in numerous reviews. Visitors noted that Berkshire maintained sanitary conditions, with many describing it as neat and well-staffed despite the challenges posed by staffing shortages due to COVID-19. Residents appreciated the availability of various activities designed to engage them during their stay, including hobbies like puzzles and arts and crafts. Additionally, therapy services received particular acclaim; several residents reported excellent experiences with physical therapy teams who were described as knowledgeable and friendly.

However, contrasting these favorable comments are severe criticisms related to patient care standards. Some reviewers shared harrowing accounts of inadequate attention given to their loved ones. One individual recounted their experience with hospice care at Berkshire, which was marred by a lack of proper food provision tailored to her mother’s needs and inadequate training among staff members responsible for administering medical assistance. The failure to communicate about important medication changes significantly impacted another resident's condition, leading them into a state where they became unresponsive for days.

Furthermore, issues regarding communication arose multiple times across reviews. Instances included rude interactions between staff and family members trying to inquire about loved ones’ well-being or discharge processes that seemed rushed without adequate preparation for home care needs. Discharge planning appeared particularly problematic; one review detailed how an elderly father was prematurely recommended for discharge when he required additional support services at home—an oversight that left his family scrambling for solutions without substantial guidance from facility personnel.

While some families experienced compassionate interactions with nurses and aides who demonstrated genuine concern for residents' welfare, such sentiments were not universal. A stark complaint emerged over degrading treatment towards residents in some cases—citing incidents where CNAs (Certified Nursing Assistants) reportedly advised elderly patients against using bathrooms or neglected feeding responsibilities altogether unless families intervened or hired external help.

Overall, while there is a solid core of appreciative testimonials regarding care quality at Berkshire Health & Rehabilitation Center—with many crediting caregiver dedication and rehabilitative efforts—these positive reflections coexist uneasily with serious allegations concerning neglectful practices in certain areas. Families seeking assistance within this facility are encouraged to approach with awareness: balancing commendable assessments against critical feedback may help navigate the complexities inherent in long-term care environments effectively while ensuring that their loved ones receive appropriate attention tailored to their individual health requirements.

Restaurants

• McDonald's (0.3 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.3 miles)
• Long John Silver's (0.3 miles)
• KFC (0.3 miles)
• Burger King (0.4 miles)
• Famous Anthony's Vinton (0.6 miles)
• Dogwood Restaurant (1 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Cundiff Drug Store (0.9 miles)
• Wonder Drug Southeast Pharmacy (2 miles)
• CVS Pharmacy (2.3 miles)
• Sanco Drug (2.3 miles)
• CVS Pharmacy (2.9 miles)
• Carilion Clinic Pharmacy (3.6 miles)

Physicians

• Parkway Physicians (0.9 miles)
• Carilion Clinic Family Medicine - Vinton (0.9 miles)
• James E Thompson, MD (2.1 miles)
• Carilion Clinic Wound Center (3 miles)
• Carilion Clinic Urogynecology - Roanoke (3 miles)
• Pediatric Clinic-Carilion Center (3.1 miles)
• Endocrinology Associates (3.1 miles)

Hospitals

• Roanoke Memorial Hospitals (2.1 miles)
• Carilion Clinic Inpatient Rehabilitation (3 miles)
• Carilion Roanoke Community Hospital (3 miles)
• Roanoke Ambulatory Surgery Center (3.1 miles)
• Carilion Health System (3.6 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.7 miles)
• Starbucks (3.2 miles)
• Sweet Donkey Coffee (3.7 miles)
• Starbucks (4 miles)

Places of Worship

• Rescue Mission Ministries (2.7 miles)
• St Johns Episcopal Church (3.1 miles)
• St James Episcopal Church (4.8 miles)

Parks

• Mill Mountain Park (3 miles)
• Elmwood Park (3 miles)
• Washington Park (3.4 miles)
• Wasena Park (4.1 miles)
• Vic Thomas Park (4.4 miles)
• Norwich Park (4.9 miles)

Transportation

• Roanoke Higher Education Center Smart Way Stop (3.1 miles)