Westminster Canterbury Richmond
Save1600 Westbrook Avenue, Richmond, VA 23227
For more information about senior living options: (844) 490-3973
Westminster-Canterbury is a first-class facility with first-class staff. The admissions director at Canterbury is amazing, compassionate, competent, knowledgeable, and helpful. It is a 5-star facility. It largely delivers on the independent living side. The staff are wonderful. The food at Westminster-Canterbury is amazing and on par with Richmond's best restaurants. It is one of the nicest retirement communities in Richmond. The grounds are beautifully kept and the amenities are plentiful. Its care is the heart of the community, with staff pampering residents and offering many choices. The nurses are always present and blend into the atmosphere, making it feel less like a nursing home and more like a college campus.
The staff were short-staffed and unable to assist all residents in a timely manner. The nurse supervisor refused to acknowledge concerns and threatened to escort the reviewer off the premises. The mother's room TV never worked, despite multiple repair requests. The At Home Care unit reeked of ammonia, signaling deeper cleanliness and care issues. There were consistent gaps in basic caregiving, including delayed call-bell responses and a lack of hygiene assistance. Many staff appeared disengaged, dismissive, or overwhelmed, with residents' health sometimes declining until moved to a more attentive environment. Requests for simple items like coffee or condiments were met with attitude or reluctance, unacceptable given the price and promised service. The facility is very expensive, with affordability being a major negative factor for families. Reception and administration failed to follow up after a fall, providing poor communication and eroding trust.Westminster Canterbury Richmond is best suited for financially capable seniors who want a prestige, all-in-one campus where independent living, social life, and on-site health care are woven together. The community cleanly lives up to its "Lexus of facilities" reputation for those who can afford the upfront buy-in and ongoing monthly fees, and who value a robust calendar of activities, excellent dining options, and a campus atmosphere that feels more like a resort than a traditional elderly care setting. For families seeking long-term certainty - knowing that care can be upgraded on-site if health needs change - this CCRCI-style environment is hard to beat on paper.
That said, there are clear reasons some families should consider alternatives. Budgets will tighten quickly here, given the investment required to enter and the ongoing costs that accompany "care for life" promises. If price sensitivity is the primary constraint, or if a smaller, more intimate setting with simpler care needs is the goal, look at other Richmond-area options. More crucially, if consistent, highly responsive daily care is non-negotiable (especially in assisted living or memory care), a facility with a larger campus and reported administrative friction may not be the best fit. The reviews underscore questions about staffing reliability, call-bell responsiveness, and administrative communication that families should answer before committing.
On the positive side, the strongest pro is the quality of the independent living environment: spacious, well-appointed apartments, elegant common spaces, and a dining ecosystem that includes upscale venues and fresh menus. The new promenade and restaurant concept receive frequent praise, signaling that Westminster Canterbury keeps pushing to elevate daily life. The campus-wide access to concerts, operas, and fitness programs - paired with art studios, woodworking, water aerobics, and other activities - creates a compelling lifestyle for residents who want cultures, clubs, and classes at arm's length. For couples and multi-generational visitors, the ability to participate in a wide array of events without leaving the property is a meaningful differentiator.
Yet, the care side of the continuum shows variability that is worth weighing hard. Several reviews describe a gap between expectations and actual care in the on-site "At Home Care" unit: delayed call-bell responses, uneven assistance with hygiene, and moments when staff engagement appears low. In some accounts, residents experienced sensory concerns (ammonia odors) and a sense that attention waned as needs escalated. Positive notes coexist with criticisms: several caregivers are praised for competence and compassion, and a few unit managers are singled out for keeping both residents and staff supported. Still, the most persuasive takeaway is that care quality in the health and memory-support areas is not uniformly consistent, and that differences across shifts and units can be stark.
Administrative communication and discharge processes emerge as recurring pain points. Families report difficulty getting timely updates on falls, investigations, and discharge planning, with several narratives detailing missed calls and frustrating indirect lines to social workers or administrators. Those seeking predictable, transparent, and proactive communication should count on asking pointed questions: what are the response times on call bells by unit, how are incidents tracked and followed up, and who provides a single point of contact for care planning? When a resident's needs shift, families want a clear, ongoing plan rather than repeated explanations that leave important details unresolved.
For families navigating a decision, the practical path is to test the system before committing: request conversations with care directors and unit managers, tour both the independent living corridors and the care floors, and solicit candid experiences from current residents and families. Demand detailed, written answers about staffing ratios on different shifts, training programs, monitoring procedures for resident needs, and the exact scope and cost of all inclusive services. Clarify the financial model - buy-in, monthly maintenance, and what happens if long-term care is required - and obtain a realistic view of wait times and availability for the care levels in question. These steps will reveal whether the pros align with personal risk tolerance and budget.
In the end, Westminster Canterbury Richmond offers a compelling blend of luxury, culture, and a continuous care promise that can suit families who can afford and desire a high-end, campus-based lifestyle with multiple care options under one roof. It is less suitable for those who prioritize a consistently uniform daily care experience, a tighter budget, or a preference for intimate, smaller settings. For some families, the strengths - amenities, dining, activities, and a sense of security - outweigh the drawbacks. For others, especially where care reliability, administrative responsiveness, or cost control are paramount, exploring alternatives that emphasize tighter staffing ratios, simpler environments, or lower price points is prudent. The right choice hinges on balancing the appetite for prestige and breadth of services against the realities of day-to-day care experience and long-term affordability.
214 resident community capacity
1-bedroom apartments1-bedroom apartments are important for seniors because they provide a sense of independence, privacy, and autonomy while still offering the necessary space for comfortable living. These apartments allow seniors to maintain their own personal space and lifestyle preferences in a supportive community setting. 2-bedroom apartments2-bedroom apartments are important for seniors because they provide extra space for guests, hobbies, and caregivers, as well as potential for additional income through roommates or rental. 3-bedroom apartments3-bedroom apartments are important for seniors as they provide ample space for visiting family, caregivers, or live-in assistance. This extra room can also be utilized for hobbies, storage, or a home office, allowing seniors to maintain independence and flexibility in their living arrangements. Studio apartmentsStudio apartments are important for seniors because they offer a smaller, more manageable living space that is easier to navigate and maintain as physical abilities decline. Additionally, studio apartments provide seniors with independence and privacy while still being part of a community that offers support and social opportunities.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style. Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Financing adviceFinancing advice is crucial for seniors as they navigate the complexities of retirement planning, including managing fixed incomes, healthcare costs, and potential long-term care needs. Proper financial guidance can help ensure seniors maintain financial stability and security in their golden years.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Full kitchenHaving a full kitchen in a senior living facility is important for seniors because it allows them to maintain their independence and prepare their own meals. This promotes healthy eating habits, saves money on dining out, and provides a sense of familiarity and comfort for residents.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces. Guasts at mealtime"Guests at mealtime" offer seniors the opportunity for social interaction, companionship, and a sense of community during meals, which can help combat feelings of loneliness and isolation commonly experienced in senior living environments. It can also enhance their overall dining experience and improve their mental and emotional well-being.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being. KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
LaundryLaundry services are important for seniors as they may have difficulty with physical tasks such as bending, lifting, or carrying heavy loads. Having access to laundry services can help seniors maintain personal hygiene, cleanliness, and independence in their daily lives.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Overnight guestsOvernight guests provide companionship, social engagement, and emotional support for seniors in senior living communities. They can help reduce feelings of loneliness, isolation, and boredom, while also promoting mental well-being and overall quality of life. Additionally, overnight guests can offer a sense of familiarity and comfort for seniors who may be transitioning into a new living environment.
Party spaceHaving access to party space is important for seniors as it provides opportunities for socialization, connection, and enjoyment. These spaces allow seniors to celebrate special occasions, host gatherings with friends and family, and participate in community events, enhancing their overall well-being and quality of life.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Resident parkingResident parking is crucial for seniors in a senior living community as it provides convenience, accessibility, and safety for residents who may have limited mobility or rely on personal vehicles for transportation. Having designated parking spaces ensures that seniors can easily access their homes without having to walk long distances or navigate crowded parking lots, ultimately enhancing their overall quality of life and sense of independence.
Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Security gateSecurity gates provide an added layer of protection and peace of mind for seniors living in a community. They help prevent unauthorized entry, deter potential intruders, and create a sense of security for residents. This extra security measure can make seniors feel safe and secure in their living environment.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation & parkingTransportation and parking are vital for seniors as they offer access to essential services, activities, and social interactions. Reliable transportation options can help seniors maintain independence, stay connected within their community, and enjoy a higher quality of life. Additionally, convenient parking facilities ensure that seniors can easily access necessary resources and amenities without added stress or difficulty. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Physical therapyPhysical therapy is essential for seniors to maintain and improve their mobility, strength, and overall quality of life. It helps reduce pain, prevent falls, and enhance independence in daily activities. By promoting movement and function, physical therapy can help seniors stay active, healthy, and engaged in their communities.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Room serviceRoom service is important for seniors in a senior living community because it provides convenience and allows them to have their meals delivered directly to their room. This can be especially beneficial for seniors who may have mobility issues or difficulty accessing the dining area. Room service ensures that seniors are able to receive nutritious meals without having to navigate through the facility, allowing them to maintain their independence and overall well-being. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities off-siteActivities off-site are crucial for seniors as they provide opportunities for socialization, mental stimulation, and physical activity outside of their usual routine. This helps combat feelings of isolation and boredom, promotes overall well-being, and allows seniors to remain engaged in the community. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
Religious servicesReligious services provide seniors with a sense of community, support, and spiritual fulfillment, which can improve their overall well-being and mental health. It also offers them opportunities for socialization and connection with others who share their beliefs. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.
EnglishEnglish is important for seniors as it allows them to communicate effectively with healthcare providers, understand important information related to their health and medications, stay connected with loved ones, and engage in social activities within their communities. It also opens up opportunities for lifelong learning and intellectual stimulation.Westminster Canterbury Richmond in Richmond, VA is a vibrant and welcoming assisted living community that offers a wide range of accommodations and care services to meet the unique needs of its residents. The community provides luxurious 2-bedroom, 3-bedroom, and Studio apartments for individuals or couples who desire spacious and comfortable living spaces.
Residents at Westminster Canterbury Richmond have access to exceptional care provided by a skilled nursing facility. The community boasts an array of amenities designed to enhance the quality of life for its residents. A beautician is available on-site and a beauty salon offers convenient grooming services. Cable or satellite TV is provided for entertainment purposes along with a computer center for digital connectivity.
Delicious meals are served restaurant-style in the dining room with special dietary restrictions accommodated. Financing advice is offered to help residents navigate their financial options comfortably. A fitness room is available for exercise enthusiasts while fully furnished apartments offer convenience. Gaming rooms provide opportunities for social interaction and enjoyment.
The meticulously maintained garden provides tranquility and outdoor space for relaxation. Guests are welcome to join residents during mealtimes, and overnight guests can be accommodated as well. Residents benefit from housekeeping services and laundry facilities within the community.
Move-in coordination assists new residents in settling into their new home seamlessly. Security gates ensure peace of mind while a small library caters to the literary interests of residents. For recreation, there is a swimming pool where residents can relax or engage in water-based activities.
Transportation options include community-operated transportation, transportation arrangement (non-medical), transportation to doctors' appointments, as well as on-site parking facilities for resident vehicles. A wellness center offers various programs to promote physical and mental wellness, while Wi-Fi/high-speed internet keeps residents connected with loved ones digitally.
The assisted living community at Westminster Canterbury Richmond also offers comprehensive care services such as 24-hour call system availability, round-the-clock supervision, assistance with daily activities like bathing, dressing, and transfers. Diabetes diet and special dietary restrictions are catered to, ensuring residents' nutritional needs are met. Medication management is provided for added peace of mind.
Residents can enjoy a range of activities including community-sponsored events, fitness programs, planned day trips, religious services, resident-run activities, and scheduled daily activities. The convenience of having 12 cafes, 7 parks, 15 pharmacies, 21 physicians, 32 restaurants, 3 transportation options nearby enhances the overall living experience. Additionally, there are 3 places of worship and a theater within close proximity to cater to residents' spiritual and cultural preferences.
At Westminster Canterbury Richmond in Richmond, VA, residents can enjoy a fulfilling and engaging lifestyle in a nurturing environment where their physical and emotional well-being is prioritized.
Westminster Canterbury Richmond offers 1-bedroom apartments, 2-bedroom apartments, 3-bedroom apartments, and Studio apartments.
Westminster Canterbury Richmond is located at 1600 Westbrook Avenue, Richmond, VA 23227 in Richmond city, Virginia
Westminster Canterbury Richmond on seniors.fyi includes 5 photos including images showing landscaping, garden, nature, trees, gazebo, outdoors, pathway, building, and more.
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Interior
Outdoors
Living Room
Building
Trees
