ProMedica Imperial in Richmond, VA

Pros

• The staff at Rosedale showed great kindness and care, and the food was consistently delicious.
• Jada Jackson and her team provided outstanding assistance with the Medicaid renewal process.
• The facility is a great place for family members, with friendly, knowledgeable, and professional staff.
• Amber in admissions goes above and beyond to guide families through the admissions process.
• The atmosphere is inviting and the staff are attentive, clearly caring about residents.
• The rehabilitation staff are professional and treat residents like family.
• The social worker Tewana is especially helpful, kind, and proactive in coordinating care.
• The new administrator is highly professional, competent, and engaging.
• Therapy services are excellent and the therapy team is dedicated.
• The facility is beautiful, clean, well-maintained, with a great team.
• The food is well-seasoned and the rehab program is outstanding.

Cons

• The facility is described as horrible and not worth recommending.
• Nurses were barely checking on patients and call bells went unanswered for hours.
• The place stinks, is dirty, and has old beds.
• Some staff were rude, unprofessional, or overworked due to deliberate understaffing.
• Residents were left wet and unbathed, with care that was nonexistent.
• The food was horrible with hardly any vegetables.
• The administration was perceived as uncaring and unresponsive to concerns.
• Do not send your family there; reviewers warn of unsafe and neglectful conditions.
• There are reports of patients being warehoused and not properly cared for.

Review

ProMedica Imperial is best suited for families seeking short-term skilled rehabilitation with a strong therapy emphasis and a personable admissions and transition experience. The facility has repeatedly earned praise for its rehab teams, welcoming atmosphere, and proactive social work support, which can make a critical difference when a loved one is trying to regain function after a hospital stay. When the goal is to maximize recovery milestones quickly and to have a clear point of contact during the admissions process, this community scales well. The right candidate is a resident who benefits from structured therapy programs and appreciates attentive coordination between therapy, nursing, and family communication.

That said, potential residents or families should consider alternatives if day-to-day nursing reliability and strict, consistently clean conditions are non-negotiable. Several reviews recount gaps in routine nursing attention, inconsistent call-light responsiveness, and troubling maintenance or cleanliness concerns. Additionally, experiences vary widely; some families report excellent care, while others describe neglectful behaviors and facility-wide lapses. If a long-term stay or a high bar for safety, odor control, and housekeeping is essential, exploring other Richmond options with more uniform staffing and oversight may be prudent.

The strongest positives center on rehabilitative momentum and the people driving it. Therapy teams, social workers, and admissions staff consistently receive high marks for professionalism, advocacy, and hands-on support. Families frequently highlight therapists who push for progress and clinicians who coordinate discharge plans with real attention to home integration. Administrative leadership has also earned kudos when new managers introduced clear, professional processes and demonstrated genuine concern for resident needs. When these elements align, residents recover faster, feel seen, and leave with clear post-discharge instructions.

Conversely, the most persistent red flags involve frontline staffing and facility maintenance. Reports of insufficient nursing coverage, delayed responses to call bells, and inconsistent comfort measures punctuate several reviews. Cleanliness varies as well, with some accounts describing odors, outdated beds, and sporadic attention to basic needs like bathing or meal service. While some reviewers credit the location and design of the building for a positive impression, others insist that facility conditions undermine comfort and safety. The tension between celebrated rehab outcomes and uneven daily care cannot be ignored in decision-making.

In practice, the pros and cons at ProMedica Imperial tend to balance around two arcs: ambitious rehab outcomes and a caring culture versus frontline staffing volatility and maintenance inconsistencies. For families where a loved one is focused on therapy milestones and benefits from a proactive admissions process, the positives can significantly offset the negatives - provided a vigilant family partner is ready to monitor care plans, stay engaged with nursing staff, and advocate for timely needs. When these supports are absent or inconsistent, the perceived value quickly erodes, making diligence during tours and initial weeks essential.

Ultimately, a pragmatic approach is required. Visit with a critical eye: observe staffing levels during peak hours, ask to speak with the therapy lead and social worker about a concrete discharge plan, and request recent metrics on call-light response times and room cleanliness. Inquire about ongoing leadership, the stability of the therapy team, and how care plans are communicated across shifts. If the emphasis is on robust rehab plus responsive, consistent daily care, ProMedica Imperial can be a strong fit - but only when family engagement, current staffing clarity, and facility upkeep are solid. If those conditions appear uncertain, exploring alternatives with steadier frontline care and comparable rehab quality is a sensible hedge.

Cafes

• Stir Crazy (0.6 miles)
• Panera Bread (1.6 miles)
• Blanchard’s Café (1.6 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)
• The Smoky Mug (2.3 miles)
• Lamplighter (2.7 miles)

Physicians

• Brooks Optical (1.2 miles)
• Surgical Specialists of Richmond (2.1 miles)
• Patterson Eye Clinic (2.4 miles)
• Neuropsychological Associates Of Virginia (2.4 miles)
• Tuckahoe Orthopaedic Assoc (2.5 miles)
• Dr Vera Dham & Associates (2.5 miles)
• Pulmonary Associates of Richmond (2.6 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (1.4 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Blue Bee Cider (1.5 miles)
• Chopt Creative Salad Co. (1.7 miles)
• Stella's Grocery (1.7 miles)
• McDonald's (1.8 miles)
• Chicken Fiesta (2 miles)
• Lee's Famous Recipe Chicken (2.1 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (3 miles)

Parks

• Byrd Park (2 miles)
• Battery Park (2.3 miles)
• Lombardy Park Playground (2.6 miles)
• Monroe Park (3.1 miles)
• Dogwood Dell (3.4 miles)
• Barker Field Dog Park (3.5 miles)
• Brown's Island (3.7 miles)

Places of Worship

• Remnant Church (2.2 miles)
• Tikvat Israel Congregation (2.3 miles)
• Christadelphian Chapel (2.4 miles)

Hospitals

• St Marys South Building (2.5 miles)
• VCU Medical Center Emergency Department (2.6 miles)
• Hospital Hospitality House (3.6 miles)
• Children's Hospital of Richmond at VCU (3.8 miles)
• Vcu Health System Authority (3.8 miles)
• VCU Critical Care Hospital (3.9 miles)

Transportation

• Amtrak (2.6 miles)
• GRTC Pulse - Convention Center (3.4 miles)
• Main Street Station (4.3 miles)