ProMedica Imperial

Pros

• The staff are caring, friendly, and professional, treating residents like family.
• The food is delicious and residents eat every bite.
• Amber, the admissions coordinator, is exceptionally helpful, patient, and thorough.
• The facility is clean, well-organized, and has a warm, welcoming atmosphere.
• The new administrator is professional, engaging, and has brought noticeable improvements.
• The business office staff are knowledgeable, responsive, and quick to assist families.
• The therapy team is encouraging and supportive, helping residents progress.

Cons

• The staff were friendly, but the facility was short-staffed, which made care spotty.
• One review gave 0/10 and said nurses barely checked on patients, with unaddressed wounds/scars on a family member.
• A commenter claimed the facility keeps understaffing on purpose, leading to long call-bell delays, medications sometimes unavailable, and possible verbal abuse.
• Another reviewer said the place was nothing like the photos and the rehabilitation was not satisfactory.
• An account described an IV pump beeping for over an hour and a half while the nurse focused on a computer issue, with scarce bathing, limited linen changes, and call lights unanswered for more than 15 minutes.
• A reviewer warned others not to choose this facility, citing chronic understaffing, unresponsiveness, and potential mistreatment.

Review

Rosedale Health and Rehabilitation in the Richmond area draws a wide range of experiences from families who have used its services, with a strong current of praise for kindness, attentiveness, and the overall atmosphere, tempered by a few sharp criticisms about staffing and consistency. Across multiple reviews, the facility is repeatedly described as a place where residents are treated with care and where the people who work there genuinely seem to want to help. Several families emphasize how the staff's warmth and professionalism made a real difference during rehab stays, admissions, or ongoing care, and they often point to the facility's welcoming environment as a positive, stabilizing factor in what can be a stressful time.

Many families highlight positive personal interactions that made a tangible impact. One reviewer shared that their father, who was dangerously underweight, benefited from the rehab stay precisely because the staff provided supportive, compassionate care and - perhaps most importantly - delicious, nourishing meals that he reliably ate. The importance of good food and attentive bedside care comes up repeatedly, with several accounts noting that meals were consistently enjoyable and important for a patient's recovery. Throughout these experiences, the staff's attitude stands out: friendly, patient, and focused on helping families navigate the sometimes daunting process of rehab and placement.

The admissions process emerges as a notable strength in many of the accounts. Amber, described repeatedly as an exceptionally helpful and kind admissions contact, is singled out for going the extra mile to guide families through the steps and answer questions with patience. In several stories, families arrived unannounced or were unsure of what would happen next, yet Amber's attentiveness and willingness to break down the process left a lasting positive impression. Beyond Admissions, the Business Office Manager is frequently praised for her responsiveness and professional approach, with one reviewer specifically commending her prompt email responses and thoroughness in addressing questions about a family member's care and financial/administrative needs.

Credit is also given to staff members across the operational spectrum for creating a sense of "being family." Denise, Veronica, Tewana (Ms. T), and others are highlighted for their compassionate conduct and problem-solving abilities, with Veronica described as a standout in helping a family member and handling sensitive situations with genuine care. A reviewer notes how the social worker, Ms. T, is especially supportive in coordinating care, underscoring the value of a well-integrated care team in navigating long-term planning and ongoing needs. Feedback like this reinforces a message that, for many families, the human connections at Rosedale can be a critical piece of the rehabilitation and adjustment process.

At the same time, a more cautionary note appears in the collection of reviews. One strongly negative account raises concerns about staffing levels and the consistency of care, describing a scenario in which the unit appeared severely understaffed and call bells went unanswered for extended periods. The reviewer also alleges medical issues such as beeping pumps, unaddressed PICC line precautions, scarce linen changes, and limited bathing, all of which paint a troubling picture of care management. This account contrasts sharply with the many positive experiences and serves as a reminder that, for some patients and families, care quality can hinge on day-to-day staffing realities and workflow pressures.

There are also particular stories that illuminate the ongoing differences in experience over time. A family member who has been at Rosedale for years notes that, when things get unusual, they can walk in and have concerns addressed, illustrating the value of established relationships with the nursing staff and administrative leadership. Another account recounts a recent positive shift after a new administrator took the helm - an individual described as "night and day" compared to prior encounters, capable of addressing concerns with professionalism and a visible drive for improvement. Tour experiences from prospective families paint a similar picture: clean facilities, organized operations, and a genuinely welcoming atmosphere, with the new leadership and admissions team making a strong impression on visitors.

The broader sentiment across many comments is that Rosedale can be an excellent choice, particularly for families prioritizing a warm, professional environment and robust admissions support. The reviews frequently mention how staff assist with appointments, transportation, and logistics, and how the facility strives to be responsive to both residents and families. Yet this sentiment is tempered by reminders that rehab and long-term care are deeply affected by staffing realities, and that patient experiences can vary from one week to the next depending on coverage and workflow at any given time.

In sum, Rosedale Health and Rehabilitation appears to be a place where many residents and families experience genuine care, strong administrative and admission support, and a welcoming atmosphere that can ease the stress of rehab and placement. The facility earns high marks for the kindness and expertise of numerous staff members, the supportive engagement of social workers, and the overall environment that can help a loved one feel valued and understood. However, the spectrum of experiences also includes significant cautions regarding staffing levels and day-to-day care consistency. As with many skilled nursing facilities, prospective families are advised to consider both the heartfelt testimonials and the more critical feedback, visit in person, and evaluate how well the current team's staffing, procedures, and leadership align with their specific needs and expectations.

Cafes

• Stir Crazy (0.6 miles)
• Panera Bread (1.6 miles)
• Blanchard’s Café (1.6 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)
• The Smoky Mug (2.3 miles)
• Lamplighter (2.7 miles)

Physicians

• Brooks Optical (1.2 miles)
• Surgical Specialists of Richmond (2.1 miles)
• Patterson Eye Clinic (2.4 miles)
• Neuropsychological Associates Of Virginia (2.4 miles)
• Tuckahoe Orthopaedic Assoc (2.5 miles)
• Dr Vera Dham & Associates (2.5 miles)
• Pulmonary Associates of Richmond (2.6 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (1.4 miles)

Restaurants

• Chick-Fil-A (1.5 miles)
• Blue Bee Cider (1.5 miles)
• Chopt Creative Salad Co. (1.7 miles)
• Stella's Grocery (1.7 miles)
• McDonald's (1.8 miles)
• Chicken Fiesta (2 miles)
• Lee's Famous Recipe Chicken (2.1 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Walgreens (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Rite Aid (3 miles)

Parks

• Byrd Park (2 miles)
• Battery Park (2.3 miles)
• Lombardy Park Playground (2.6 miles)
• Monroe Park (3.1 miles)
• Dogwood Dell (3.4 miles)
• Barker Field Dog Park (3.5 miles)
• Brown's Island (3.7 miles)

Places of Worship

• Remnant Church (2.2 miles)
• Tikvat Israel Congregation (2.3 miles)
• Christadelphian Chapel (2.4 miles)

Hospitals

• St Marys South Building (2.5 miles)
• VCU Medical Center Emergency Department (2.6 miles)
• Hospital Hospitality House (3.6 miles)
• Children's Hospital of Richmond at VCU (3.8 miles)
• Vcu Health System Authority (3.8 miles)
• VCU Critical Care Hospital (3.9 miles)

Transportation

• Amtrak (2.6 miles)
• GRTC Pulse - Convention Center (3.4 miles)
• Main Street Station (4.3 miles)