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ProMedica Imperial in Richmond, VA

ProMedica Imperial is a nursing home community in Richmond, VA.

Information last verified:

1719 Bellevue Ave, Richmond, VA 23227

To contact a resident: (804) 262-7364

For more information about senior living options: (866) 208-4318

3.9 from 108 reviews
5 stars
71
4 stars
7
3 stars
2
2 stars
2
1 stars
26

Overall Review of ProMedica Imperial

common 24 reviews mention this

Staff and care feel consistent

Residents and families repeatedly describe the staff as caring and attentive.

Across the reviews, residents and families describe the staff as kind, professional, and responsive to day-to-day needs. Multiple reviewers also call out supportive roles like social work and business office help, describing smoother communication during rehab or longer stays. Even among mixed or critical experiences, reviewers still note that some individuals provide good support, which shows variation rather than universal neglect.

differentiator 15 reviews mention this

Rehab and therapy draw praise

Rehabilitation and therapy services are a major reason reviewers speak highly.

Many reviewers focus on therapy and rehab, describing encouragement from the therapy department and progress during post-hospital recovery. Several reviews mention the rehabilitation staff as professional and effective, and one describes wound care experience as steady and well cared for. A few negative reviews express dissatisfaction with how much rehabilitation was provided or how care followed through, but that theme is smaller than the overall therapy praise.

common 9 reviews mention this

Dining quality shows up often

Food quality and meal support come up repeatedly in feedback.

Positive reviews frequently describe meals as healthy, well-prepared, or delicious, and some families emphasize that food supported recovery. A few reviewers also mention snack options and attention to what residents can eat. On the downside, some critics say the food was poor or lacked vegetables, and at least one reviewer says feeding and assistance were not reliable enough.

caveat 11 reviews mention this

Scheduling and staffing concerns recur

Some reviewers report staffing shortages that affect responsiveness.

A recurring criticism is that care can feel inconsistent when there are too few staff, with delays tied to call bells and limited nurse or aide check-ins. Several negative reviews describe residents left waiting for help or not being assisted promptly, including issues with medications, bathing, linens, or vitals. Some of the most severe comments also describe safety and oversight problems, while other reviews counter that many staff members are caring, suggesting the experience may vary by unit, timing, or shift.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site

Transportation

  • Richmond International (10 miles away) Richmond International (10 miles away)

Care Services

  • High acuity care High acuity care

Activities

  • Activities off-site Activities off-site
  • Activities on-site Activities on-site

Nearby Places of Interest

Cafes

  • Stir Crazy (0.6 miles)
  • Panera Bread (1.6 miles)
  • Blanchard’s Café (1.6 miles)
  • Starbucks (2 miles)
  • Starbucks (2.2 miles)
  • The Smoky Mug (2.3 miles)
  • Lamplighter (2.7 miles)

Physicians

  • Brooks Optical (1.2 miles)
  • Surgical Specialists of Richmond (2.1 miles)
  • Patterson Eye Clinic (2.4 miles)
  • Neuropsychological Associates Of Virginia (2.4 miles)
  • Tuckahoe Orthopaedic Assoc (2.5 miles)
  • Dr Vera Dham & Associates (2.5 miles)
  • Pulmonary Associates of Richmond (2.6 miles)

Theaters

  • Bow Tie Movieland at Boulevard Square (1.4 miles)

Restaurants

  • Chick-Fil-A (1.5 miles)
  • Blue Bee Cider (1.5 miles)
  • Chopt Creative Salad Co. (1.7 miles)
  • Stella's Grocery (1.7 miles)
  • McDonald's (1.8 miles)
  • Chicken Fiesta (2 miles)
  • Lee's Famous Recipe Chicken (2.1 miles)

Pharmacies

  • CVS Pharmacy (1.6 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • Walgreens (1.9 miles)
  • Walgreens (2.4 miles)
  • CVS Pharmacy (2.4 miles)
  • Rite Aid (3 miles)

Parks

  • Byrd Park (2 miles)
  • Battery Park (2.3 miles)
  • Lombardy Park Playground (2.6 miles)
  • Monroe Park (3.1 miles)
  • Dogwood Dell (3.4 miles)
  • Barker Field Dog Park (3.5 miles)
  • Brown's Island (3.7 miles)

Places of Worship

  • Remnant Church (2.2 miles)
  • Tikvat Israel Congregation (2.3 miles)
  • Christadelphian Chapel (2.4 miles)

Hospitals

  • St Marys South Building (2.5 miles)
  • VCU Medical Center Emergency Department (2.6 miles)
  • Hospital Hospitality House (3.6 miles)
  • Children's Hospital of Richmond at VCU (3.8 miles)
  • Vcu Health System Authority (3.8 miles)
  • VCU Critical Care Hospital (3.9 miles)

Transportation

  • Amtrak (2.6 miles)
  • GRTC Pulse - Convention Center (3.4 miles)
  • Main Street Station (4.3 miles)

Frequently Asked Questions

Where is ProMedica Imperial?

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