Legacy at Imperial Village

Pros

• The front desk staff is described as amazing and helpful, making the moving process easier for residents.
• There are good activities available for residents, providing opportunities for engagement.
• Some family members appreciate that there is a grocery store and pharmacy on-site, ensuring convenience for their loved ones.
• The new chef has been positively noted by some residents, indicating an improvement in food offerings.
• One reviewer found the size of the apartments to be appealing for relatively independent individuals.

Cons

• The management is unresponsive and fails to address maintenance issues in a timely manner.
• The facility has pervasive infestations of bed bugs and roaches, leading to unsanitary living conditions.
• Key amenities, such as the elevator and restaurant, have been inoperative or closed for extended periods, causing significant inconvenience.
• Residents express concerns over safety due to crime and a lack of security personnel.
• Staff turnover is high, leading to inconsistent service and poor communication with residents.
• Previous positive experiences deteriorated significantly after new management took over.
• The facility's physical condition is neglected, with required repairs left unattended for months or even years.
• Many families regret their decision to move loved ones into the community due to its declining quality and unsafe environment.

Review

The Legacy at Imperial Village has received a barrage of negative reviews from former and current residents, highlighting a consistent decline in quality and management since new ownership took over. Many residents express their dissatisfaction with the property’s overall upkeep, particularly regarding pest control issues. Bed bugs and roaches are frequently mentioned as pervasive concerns within the buildings, contributing to an unsanitary living environment that many feel is unacceptable for any type of housing, let alone one aimed at providing care for the elderly or vulnerable populations. Comments indicate that people have resorted to aggressive treatment methods in their own apartments due to these infestations, which have become increasingly difficult to manage.

The reviews also paint a bleak picture of the facility’s management practices. Several residents report that maintenance requests go unattended for extended periods, with some stating they had waited over a month without resolution. Broken amenities such as elevators—which have reportedly been out of service for over a year—are another point of contention among tenants. The frustration is evident when individuals recount their experiences trying to get assistance from staff who often seem unresponsive or overwhelmed by high turnover rates. Such feelings culminate in an overall sense of neglect towards resident needs and safety concerns.

Moreover, several reviewers have pointed out serious health and safety violations occurring at the facility. Complaints about crime rates within and around the complex—such as drug incidents and unauthorized individuals gaining access—add to the community's perception of insecurity. One resident noted that there had been recent drug busts, further highlighting an unsafe atmosphere not befitting of a residential dwelling intended for seniors or those requiring assistance.

The dining options available at Legacy at Imperial Village are also under scrutiny following the health department’s closure of their kitchen due to unsanitary practices and poor food quality—described pejoratively as "crappy" fried foods by disgruntled tenants. Many lamented the inconsistent availability of food services which severely limits dining options for residents who may rely on these facilities for meals, especially considering other complaints about transportation services being unavailable due to staffing shortages.

Despite some positive mentions regarding individual staff members who were once helpful or respectful, those sentiments seemed overshadowed by complaints about unqualified or disinterested personnel once previous employees left for maternity leave or other reasons. The inconsistency in service leaves many former residents feeling isolated and ignored when seeking help—a stark contrast from their initial hopes upon moving into what was once deemed a promising community.

Some reviews highlight aspects like community activities or on-site conveniences such as grocery stores; however, these offerings are diminished compared to pressing issues related to security and maintenance failures explosively overshadowing any benefits seen during initial visits. Residents urge potential renters—and particularly families looking out for loved ones—to seek alternatives elsewhere before committing to a place with entrenched problems that repeatedly go unaddressed despite numerous documented concerns raised over time.

In summation, Legacy at Imperial Village stands as an unfortunate reminder of how rapid changes in ownership can lead to deterioration in living conditions when care is not prioritized appropriately by management. With alarming reports spanning multiple facets—from pest infestations and deteriorating infrastructure to troubling crime rates—it becomes clear why many current and former residents emphatically advise against renting here unless significant improvements are made swiftly. The future prosperity of this community hinges on immediate action towards rectifying these systematic issues before more families are gravely disappointed by what should be considered a sanctuary rather than a source of stress.

This area of Richmond, Virginia offers a variety of amenities and services that cater to the needs of seniors looking to reside in a convenient and welcoming community. With several cafes, restaurants, pharmacies, theaters, and parks nearby, there are plenty of options for dining, entertainment, and outdoor recreation. Additionally, the presence of multiple physicians and hospitals within a few miles ensures access to quality healthcare services when needed. Public transportation options such as Amtrak and the GRTC Pulse are easily accessible for those who may not drive. Places of worship are also conveniently located for spiritual support and community involvement. Overall, this part of Richmond provides a well-rounded environment for seniors seeking a comfortable and convenient living arrangement.

Cafes

• Stir Crazy (0.5 miles)
• Panera Bread (1.6 miles)
• Blanchard’s Café (1.6 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)
• The Smoky Mug (2.3 miles)
• Lamplighter (2.7 miles)

Physicians

• Brooks Optical (1.2 miles)
• Surgical Specialists of Richmond (2.1 miles)
• Dr Vera Dham & Associates (2.5 miles)
• Patterson Eye Clinic (2.5 miles)
• Neuropsychological Associates Of Virginia (2.5 miles)
• Tuckahoe Orthopaedic Assoc (2.6 miles)
• Pulmonary Associates of Richmond (2.7 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (1.5 miles)

Restaurants

• Blue Bee Cider (1.5 miles)
• Chick-Fil-A (1.6 miles)
• Chopt Creative Salad Co. (1.8 miles)
• Stella's Grocery (1.8 miles)
• McDonald's (1.8 miles)
• Chicken Fiesta (2 miles)
• Lee's Famous Recipe Chicken (2.1 miles)

Pharmacies

• Walgreens (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• Rite Aid (2.9 miles)

Parks

• Byrd Park (2 miles)
• Battery Park (2.2 miles)
• Lombardy Park Playground (2.6 miles)
• Monroe Park (3.1 miles)
• Dogwood Dell (3.4 miles)
• Barker Field Dog Park (3.5 miles)
• Brown's Island (3.7 miles)

Places of Worship

• Remnant Church (2.2 miles)
• Tikvat Israel Congregation (2.4 miles)
• Christadelphian Chapel (2.5 miles)

Hospitals

• St Marys South Building (2.5 miles)
• VCU Medical Center Emergency Department (2.6 miles)
• Hospital Hospitality House (3.6 miles)
• Children's Hospital of Richmond at VCU (3.8 miles)
• Vcu Health System Authority (3.8 miles)
• VCU Critical Care Hospital (3.9 miles)
• Bon Secours Richmond Community Hospital (4.7 miles)

Transportation

• Amtrak (2.6 miles)
• GRTC Pulse - Convention Center (3.4 miles)
• Main Street Station (4.2 miles)