Manorcare Health Services - Imperial in Richmond, VA
Save1719 Bellevue Avenue, Richmond, VA 23227
For more information about senior living options: (844) 490-3973
The staff are kind and caring, and the food is always delicious. Jada Jackson and her team are awesome in helping with the Medicaid renewal process. Rosedale is a great place for a family member, with friendly, knowledgeable, and professional staff. Amber is beyond helpful, kind, and patient in guiding families through the admissions process. The admissions team provides top-notch attention, and the atmosphere is inviting and caring. The staff treat residents like family, delivering compassionate and professional care. The facility is clean and well-maintained, and the therapy services are excellent. Tewana (Ms. T), the social worker, is amazing and proactive in coordinating care. Maintenance and support staff go above and beyond, solving problems promptly (e.g., TV setup, transportation). Veronica, the administrator, is supportive, responsive, and genuinely cares about questions and concerns. The therapy department is dedicated and long-tenured, delivering consistent, high-quality care.
The facility is described as horrible and dirty, with nurses barely checking on patients and care being spotty due to short staffing. Call bells go unanswered for long periods, sometimes more than 15 minutes. A reviewer states a loved one was left wet, not bathed, and in a dirty environment with old beds and minimal attention to cleanliness. The food is described as horrible and unappetizing, with few or no vegetables. The place reportedly stinks and has cleanliness problems, including pests like ants. Several reviews warn others not to use the facility, citing overworked staff, understaffing, and unprofessional behavior. There are serious safety and care concerns mentioned, such as missed medications, missed dialysis, and inadequate monitoring. One account describes discriminatory or unprofessional conduct by staff toward patients.ManorCare Imperial is best suited for families prioritizing aggressive rehabilitation and a warm, attentive therapy culture. When the goal is to get a loved one back home or into the next phase of care, this community can deliver a strong, person-centered rehab program with therapists and CNAs who frequently go the extra mile. The facility's clean, well-maintained environment and the presence of a capable social work team also make it a solid choice for families navigating admissions, discharge planning, and post-acute coordination. In short, those who value skilled therapy, supportive staff, and a welcoming atmosphere will find ManorCare Imperial a competitive option.
Those who may want to consider alternatives include families with highly complex medical needs that require unwavering, around-the-clock nursing coverage. A recurring concern across multiple reviews is inconsistent staffing levels and delayed assistance, which translates into variability in care quality. If a resident requires constant monitoring, frequent medication administration, or rapid response to emergencies, the risk of gaps in oversight at this facility is material enough to merit exploring other options. Additionally, potential buyers should be mindful of reports about cleanliness and odor in some units, as well as experiences where call bells went unanswered for long stretches.
The strongest positives here - exceptional rehab, responsive admissions staff, and a caregiving culture that many families describe as "like family" - do a meaningful job of offsetting some of the downsides, but not all. Therapy teams are repeatedly praised for pushing residents to improve and for coordinating care with families, hospice, or discharge planners. The food quality and dining experience often come up as surprising strengths, with several residents savoring meals that support recovery and appetite. When administration is engaged, the overall atmosphere brightens: new leadership has been described as capable, and the admissions process as clearer and more supportive, which helps families feel they are in good hands during a stressful transition.
Yet the narrative is not universally positive. A number of reviews recount serious lapses: delayed or neglected call lights, inconsistent wound or medication management, and instances where residents were left unbathed or inadequately supervised. The disparities are stark in some accounts, ranging from reports of clean, well-run floors to scenes of odor, dated furnishings, or insufficient attention to basic hygiene. The contrast between the best-case experiences - where social workers, therapists, and administrators rally to coordinate care - and the worst-case reports - where families feel staff are overworked or disengaged - creates a real sense of inconsistency you must weigh.
Leadership and teamwork emerge as a pivotal driver of outcomes here. Several families highlighted standout administrators and social workers who took ownership - Amber in admissions, Veronica the administrator, and social workers like Tewana - acting as advocates and navigators. Maintenance and therapy staff are also frequently commended for their practical reliability, with stories of patient-centered assistance that go beyond the call of duty. On the other hand, some long-tenured accounts point to turnover, communication gaps, and a perception that some nurses or aides remain overwhelmed or under-supported. The facility's ability to present a stable, coordinated care plan often hinges on these front-line relationships and on the consistency of leadership.
For families evaluating ManorCare Imperial, the practical path is clear: assess the rehab needs first, then validate the nursing coverage and daily experience second. Schedule a tour during multiple shifts to observe call-light response, bedside care, and wound or medication management in real time. Speak with the social worker about discharge planning and reuse of community supports, and request conversations with both the admissions team and the administrator to gauge responsiveness. Review recent, concrete examples of care coordination and ask for references from families who faced comparable medical needs. If the intended path is rehabilitation with a strong supportive team and a home-like feel, ManorCare Imperial can be a compelling choice - provided diligence confirms staffing reliability and consistent quality across shifts. If reliable, proactive nursing coverage and airtight day-to-day cleanliness are non-negotiables, exploring alternatives is not only prudent, it's essential.
128 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (10 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Manorcare Health Services - Imperial in Richmond, VA is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon, fully furnished accommodations with private bathrooms, and a dining room where residents can enjoy restaurant-style meals with special dietary restrictions taken into consideration. There are also various recreational spaces available including a gaming room, small library, fitness room, and outdoor garden.
Residents can stay connected with friends and family through amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and telephone services. Manorcare Health Services - Imperial also provides transportation arrangements for non-medical purposes as well as transportation to doctors' appointments.
Care services at the community include 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. They also offer medication management, diabetes diet assistance, meal preparation and service, and mental wellness programs.
Residents can engage in a variety of activities to enhance their socialization and overall well-being. These include concierge services for personalized assistance, fitness programs for physical well-being, scheduled daily activities for entertainment and engagement, planned day trips for exploration outside the community, and resident-run activities that encourage participation from all members.
Manorcare Health Services - Imperial is conveniently located near various amenities in the area. With nearby cafes, parks, pharmacies, physicians' offices, restaurants, transportation options (for both getting around locally and medical appointments), places of worship, theaters, and hospitals – residents have easy access to everything they may need or enjoy in the Richmond community.
Manorcare Health Services - Imperial is located at 1719 Bellevue Avenue, Richmond, VA 23227 in Richmond city, Virginia
Manorcare Health Services - Imperial on seniors.fyi includes 5 photos including images showing exercise equipment, interior, fitness center, dryer, dining, decor, windows, rehabilitation, and more.
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