Waterside Health & Rehab Center in Norfolk, VA
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249 South Newtown Road, Norfolk, VA 23502
For more information about senior living options: (844) 490-3973
The staff at Waterside Health and Rehab Center are consistently friendly, caring, and professional. The facility is clean, welcoming, and well maintained, creating a home-like environment for residents. CNAs, nurses, and respiratory staff are diligent in monitoring residents and providing loving, attentive care. The respiratory therapy team takes pride in their work and helps residents recover with compassion. The therapy department (PT/OT) is patient, encouraging, and instrumental in helping residents regain abilities. Social Services staff are empathetic and proactive in care planning and discharge planning. Admissions and administration are described as warm, helpful, and responsive, making families feel supported. Families report that Waterside goes above and beyond to communicate and keep them informed. Many residents feel Waterside provides safe, dignified care that feels like a home away from home. Waterside is widely recommended as a premier facility for rehabilitation or long-term care.
They neglected residents and offered no condolences after a death. The facility smelled horrible and the building looked old and run-down. The nursing staff did not respond to patients and failed to turn them, leading to bedsores and worse health. The meals were consistently horrible, often lacking nutrition and served cold. Staff were described as unprofessional and uncaring, with reports of belongings being discarded without permission. Roaches were present and rooms and halls were dirty. There were serious accusations that residents were harmed or died due to neglect. Reviewers warned others not to send loved ones there due to safety and care concerns.Waterside Health & Rehab Center in Norfolk is best suited for families seeking hands-on respiratory rehab and skilled therapy in a setting where staff are genuinely caring and actively engaged with residents. It serves as a viable option for short-term post-acute recovery, rehab-focused stays, and long-term care for loved ones who respond well to a homey, responsive atmosphere. The strongest argument in favor is the combination of a dedicated respiratory therapy team, attentive nursing and CNA staff, and a discharge-planning approach that emphasizes getting residents back home when possible. For families prioritizing a warm, personal touch and meaningful daily contact with clinicians and therapists, Waterside often delivers. Those who enter with realistic expectations about staffing flux and the realities of a facility undergoing leadership changes will find a workable balance between care and risk. However, the facility is not ideal for every situation, and alternatives should be considered when consistent, flawless operations, impeccable cleanliness, and unshakeable daily oversight are non-negotiable.
The most consistent positives center on the caregiving heart of Waterside. Reviews repeatedly highlight friendly, respectful staff who greet visitors, interact with residents, and provide ADL support with patience. The respiratory department earns frequent praise for professionalism, with therapists who demonstrate knowledge, encouragement, and the ability to move patients toward independent function or safer weaning from ventilator support. Therapy teams, PT and OT, are described as capable and motivating, helping residents regain strength and navigate the transition back home. The social services group is often cited as a steadying force in discharge planning and family communication, with individual staff members commended for going above and beyond to coordinate care, address concerns, and reassure anxious families. Cleanliness and a reasonably updated private-rooms unit also surface as tangible positives in several accounts, reinforcing the sense of a facility that, despite its flaws, can function well as a workplace focused on resident recovery.
Yet the set of drawbacks is significant enough to demand careful weighing. Across numerous reviews, patterns emerge around inconsistent staffing, high turnover, and uneven responsiveness, particularly during evenings and weekends, leading some families to feel unheard or left waiting. Severe complaints point to lapses in basic care activities, including delays in meeting pain management needs, missed or delayed medications, and situations that left loved ones uncomfortable or neglected. A faction of reviewers describe persistent odors, cleanliness issues, and, in extreme cases, deterioration in wounds or skin integrity that required hospital-level attention. Billing disputes and claims of miscommunication about insurance or discharge paperwork also appear in a minority of accounts, underscoring a need for meticulous record-keeping and clear, proactive family outreach. While these experiences are not universal, they are large enough to necessitate caution.
The key pros can offset many concerns when families stay actively involved and scrutinize daily operations. The tangible clinical strengths, robust respiratory care, competent therapy, and a process-driven approach to discharge planning, can yield meaningful rehabilitation outcomes and safer transitions home. In cases where the patient requires respiratory support or specialized rehab, Waterside often demonstrates the expertise and consistency that make a real difference. The presence of a responsive admissions staff and social-work-driven care coordination adds a layer of continuity that helps families navigate complex care journeys. When leadership steps in with a clear plan and staff turnover stabilizes, improvements surface in staff availability, communication, and overall resident experience. For families willing to advocate, participate in rounds, and maintain regular check-ins, the facility can deliver reliably strong clinical results and a compassionate atmosphere.
Alternatives should be seriously considered for anyone who cannot tolerate even intermittent lapses in care, communication, or cleanliness. Those who require near-perfect consistency across all shifts, with a spotless environment and unwavering responsiveness, may find Waterside’s variability too consequential to overlook. Families prioritizing unambiguous, 24/7 oversight and a culture of constant accessibility by nursing leadership might prefer other local options with steadier staffing patterns and a longer track record of incident-free care. For residents with complex or fragile medical conditions, or for families living far away who cannot personally advocate daily, pursuing facilities with a more uniform staffing model and stronger state-survey histories could reduce risk.
The practical path forward is concrete and action-oriented. Begin with a firsthand tour during multiple shifts to observe how staff respond to calls, how quickly aides assist residents, and whether the atmosphere remains calm and organized across the day. Inquire directly about nurse-to-patient ratios, turnover rates, and recent leadership changes, and request to meet the respiratory team, the social worker responsible for discharge planning, and the unit manager. Review recent state inspection reports and ask for a transparent discussion of any past deficiencies and concrete steps taken to address them. Speak with current residents and family members about communication quality, medication administration timeliness, and the handling of wounds or therapy goals. If Waterside aligns with a family’s comfort level and a resident’s rehab objectives, it remains a compelling choice; if not, the option to move to a facility with more consistent oversight and a spotless environment should be pursued without hesitation.
197 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Waterside Health & Rehab Center is an assisted living community located in Norfolk, VA. We offer a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience. Our community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment needs. We also provide community-operated transportation for those who need assistance getting around.
For our residents who want to stay connected, we have a computer center and Wi-Fi/high-speed internet access available. Our dining room offers restaurant-style dining with delicious meal options prepared by our staff. Each resident has their own private bathroom and fully furnished living space, providing them with the privacy and comfort they desire.
We understand the importance of maintaining an active lifestyle, which is why we offer a fitness room and wellness center for our residents to use. Additionally, we have a gaming room and small library for those who enjoy leisure activities and reading.
Our care services are available 24/7 and include assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and provide special dietary restrictions as needed. Transportation arrangements are available for non-medical purposes such as outings or appointments.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians, restaurants, theaters, and transportation options in close proximity to our community. We aim to provide convenience and accessibility to our residents.
At Waterside Health & Rehab Center, we strive to create a welcoming environment where our residents feel safe and cared for. With our range of amenities and care services, we aim to enhance the quality of life for each individual in our community.
This part of Norfolk, Virginia offers a convenient location with easy access to various amenities and services. There are multiple pharmacies nearby, making it easy to access medication and healthcare supplies. Additionally, there are several physicians' offices in the vicinity, providing options for medical care and specialized treatments. The area also has transportation options such as The Tide station and proximity to Norfolk International Airport for travel needs. For dining options, there is a variety of restaurants and cafes within a short distance, offering diverse culinary experiences. The presence of theaters and parks nearby provides opportunities for entertainment and outdoor activities. Overall, this part of Norfolk provides a convenient and well-rounded environment for senior living.
Waterside Health & Rehab Center is located at 249 South Newtown Road, Norfolk, VA 23502 in Norfolk city, Virginia
Waterside Health & Rehab Center on seniors.fyi includes 5 photos including images showing landscaping, dining, building, architecture, outdoors, urban, decor, interior, and more.
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