Waterside Health & Rehab Center
Save249 South Newtown Road, Norfolk, VA 23502
For more information about senior living options: (844) 490-3973
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The staff were welcoming and the facility was clean. The Social Services Director, Khadijah, consistently acknowledges visits and discusses discharge needs with families. The respiratory and therapy teams motivate residents to get stronger and better. Waterside Health and Rehab is described as a home away from home. The unit manager listened to concerns and addressed them promptly. The social workers, therapy team, and wound nurse are assets to the facility. The private room skilled unit provides a comfortable setting for therapy. The Social Services Director and Assistant are involved in daily care and compassionate discharge planning. Jasmine Morris, a social worker, goes above and beyond to assist families. Shaquana Mizell, the receptionist, delivers exceptional service with a welcoming attitude. JD, the respiratory therapist, is professional, compassionate, and supportive of patients. The Administrator, DON, and Unit Manager are outstanding with an all-hands-on-deck approach.
The facility is old and dirty, with a constant smell of urine and feces. The Nurse Practitioner neglected to provide an adequate level of care for the patient's injury. The staff frequently ignored the patient's calls, and therapy was inconsistent. Much of the staff appeared overworked and untrained, and there was a lot of turnover that increased the likelihood of mistakes. The patient was in active decline for at least a month, and the staff missed the signs; the patient was delirious and would yell for help while being ignored. There were roaches crawling down the halls and a pervasive urine odor, indicating a dirty environment. The overall care and concern were perceived as lacking by some reviewers, who urged others to consider other options.Waterside Health and Rehab provokes a spectrum of reflections from those who have spent time within its walls. For many, the experience begins with care that feels attentive and compassionate. Several reviewers highlight the teamwork that surrounds a patient: the nurses, certified nursing assistants, and the respiratory staff are repeatedly named for their dedication, and the therapy team is credited with motivating patients to push through recovery. One patient recalls arriving with multiple concerns and being greeted by a supportive, understanding staff, with the therapy group helping them graduate from therapy as they move toward their next steps. The overall tone for many is one of gratitude for the care they received and the progress they achieved during their stay.
From the perspective of a visiting professional - a chaplain who travels among facilities - the improvement at Waterside is notable. The visitor describes a welcoming staff and a clean, well-kept environment, along with a Social Services Director who consistently acknowledges visits and coordinates discharge planning to keep families informed about available services. That observer concludes a very positive experience and would recommend Waterside for placement, underscoring the value of proactive social work and clear communication in the transition process.
Beyond these general impressions, several reviewers emphasize a culture of friendliness and patient-centered care. A common thread is appreciation for staff who treat elderly loved ones with patience and attentiveness, recognizing that compassion can make a significant difference in daily life for residents and families alike. In particular, multiple mentions - across different visits and perspectives - point to a facility that strives to be "home away from home" for residents and their families, where warmth and personalized attention help residents feel safe and supported.
Not every account mirrors that optimism, however. A strongly negative review casts Waterside in a harsher light, describing the facility as old and dirty, with basic equipment and a persistent odor of urine and feces. The reviewer cites a series of troubling experiences: a hospitalized deterioration that followed what they viewed as neglect by a nurse practitioner, frequent missed calls, and inconsistent therapy. They describe staff as overworked and recently turnover-heavy, which they believe contributes to mistakes and gaps in care. The reviewer observed delirium and distress in a loved one and felt that signs of decline were missed for an extended period. While this account acknowledges a unit manager who listened and responded to concerns, it presents a compelling caution for families weighing options and emphasizes the importance of vigilant oversight and ongoing quality improvement in a complex care setting.
Yet even within that critical narrative, there are notes of accountability and responsiveness that some readers might find reassuring. The same review mentions that the unit manager listened to concerns and addressed them promptly, and that the hospital eventually recognized certain health events for what they were. This juxtaposition - where some staff and administrators are seen as responsive and engaged while others are perceived as overextended - frames Waterside as a facility with both strong leadership and room for improvement in staffing stability, training, and facility conditions.
Support for the staff and leadership from other voices remains strong across the collection of reviews. Several testimonials point to a robust interdisciplinary team (IDT), with names repeatedly surfacing for emphasis: Bridget the Unit 1 Manager; Ms. T, a CNA; Kadijea or Kadijah the social worker; Caitlin also a social worker; and a dedicated wound nurse. These accounts portray a facility where social work, therapy, and clinical teams collaborate closely, contributing to care plans, discharge planning, and daily management of residents' needs. The impression given is of a facility with capable hands and a team-based approach that patients and families can trust.
There are numerous individual commendations that add color to the overall portrait. Specific staff members are celebrated for their professionalism and genuine compassion. A resident lauds Mari K. in respiratory therapy for a warm, reassuring presence that helps the patient feel cared for during treatment. The receptionist Shaquana Mizell earns praise for greeting visitors with grace and making a strong first impression that reflects well on the facility. JD, a respiratory therapist, is repeatedly singled out for his supportive approach and his role in guiding patients through difficult tasks and transitions, including ventilator weaning. Tracy Battle is recognized for outstanding service and reliability, and Aida, a CNA, is described as one of a kind - caring and highly professional. Even the broader assessment from a professional colleague emphasizes cleanliness, cheerful staff, and constructive cooperation with Jasmine Morris, the social worker.
Taken together, these narratives present Waterside Health and Rehab as a place with bright spots and meaningful successes alongside serious, cautionary concerns. The positive experiences center on compassionate, competent care from nurses, CNAs, respiratory therapists, and social workers; on effective therapy programs that help residents regain function; and on discharge planning that keeps families informed and involved. The negative account underscores the importance of facility maintenance, attention to cleanliness, prompt responsiveness to residents' needs, and steady staffing to prevent gaps in care. For families and patients considering Waterside, the picture is nuanced: a facility capable of delivering heartfelt, attentive care and strong professional collaboration, but also one that must continuously address environmental conditions, staffing stability, and the vigilance needed to notice and respond to subtle signs of decline in residents' health.
In the end, the consistent thread is trust in a team that can feel like a family to residents and their loved ones when everything is going well. The stories celebrate dedicated professionals who go above and beyond to advocate for patients, coordinate services, and support families through difficult decisions and transitions. At the same time, they serve as a reminder that sustained improvement requires ongoing attention to cleanliness, facility upkeep, staffing levels, and training. Waterside Health and Rehab emerges as a facility with substantial strengths in care-driven culture and teamwork, while also facing the challenges that many long-term care centers contend with in delivering reliable, high-quality service day after day.
197 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Waterside Health & Rehab Center is an assisted living community located in Norfolk, VA. We offer a wide range of amenities to ensure that our residents have a comfortable and enjoyable living experience. Our community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment needs. We also provide community-operated transportation for those who need assistance getting around.
For our residents who want to stay connected, we have a computer center and Wi-Fi/high-speed internet access available. Our dining room offers restaurant-style dining with delicious meal options prepared by our staff. Each resident has their own private bathroom and fully furnished living space, providing them with the privacy and comfort they desire.
We understand the importance of maintaining an active lifestyle, which is why we offer a fitness room and wellness center for our residents to use. Additionally, we have a gaming room and small library for those who enjoy leisure activities and reading.
Our care services are available 24/7 and include assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management and provide special dietary restrictions as needed. Transportation arrangements are available for non-medical purposes such as outings or appointments.
In terms of nearby amenities, there are several cafes, parks, pharmacies, physicians, restaurants, theaters, and transportation options in close proximity to our community. We aim to provide convenience and accessibility to our residents.
At Waterside Health & Rehab Center, we strive to create a welcoming environment where our residents feel safe and cared for. With our range of amenities and care services, we aim to enhance the quality of life for each individual in our community.
This part of Norfolk, Virginia offers a convenient location with easy access to various amenities and services. There are multiple pharmacies nearby, making it easy to access medication and healthcare supplies. Additionally, there are several physicians' offices in the vicinity, providing options for medical care and specialized treatments. The area also has transportation options such as The Tide station and proximity to Norfolk International Airport for travel needs. For dining options, there is a variety of restaurants and cafes within a short distance, offering diverse culinary experiences. The presence of theaters and parks nearby provides opportunities for entertainment and outdoor activities. Overall, this part of Norfolk provides a convenient and well-rounded environment for senior living.
Waterside Health & Rehab Center is located at 249 South Newtown Road, Norfolk, VA 23502 in Norfolk city, Virginia
Waterside Health & Rehab Center on seniors.fyi includes 5 photos including images showing landscaping, dining, wall art, lobby, waiting area, indoor plants, building, architecture, and more.
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