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3.5 from 99 reviews
5 stars
56
4 stars
5
3 stars
3
2 stars
4
1 stars
31
Overall Review of Waterside Health & Rehab Center
common
Staff friendliness shows up repeatedly
Residents and families frequently describe staff as caring and responsive.
Across many reviews, people highlight staff who take time to engage, greet visitors, and show kindness during rehab stays. Multiple families describe nursing and therapy teams as attentive to safety, comfort, and daily goals, with some crediting specific staff roles and coordination. Even when reviews include complaints, they often distinguish between certain staff members who still showed care and understanding.
caveat
Cleanliness and odor are recurring
Several reviews report a persistently dirty environment and strong unpleasant odors.
A recurring criticism in the reviews is the condition of the building—comments mention an ongoing smell, dirty rooms, and issues like roaches and plumbing problems. Some reviewers connect the environment to their concerns about overall care, while others say the facility feels “clean and well maintained,” creating a split experience. Taken together, cleanliness is one of the most prominent factors driving negative reviews.
differentiator
Respiratory and trach care matters
Reviews frequently focus on respiratory therapy for trach and ventilator needs.
Many reviews describe respiratory care as a key reason families recommend the facility, particularly for trach and ventilator-related situations. Some reviewers praise respiratory therapists for being patient, knowledgeable, and encouraging, including help with transitions and daily management. Other reviews criticize care in the same respiratory context, which makes respiratory services a central theme across both positive and negative experiences.
caveat
Food quality and diet support divide
Food quality and matching special diets come up in both directions.
Some reviews describe meals as inadequate or unappealing, including cold or low-quality items, and concerns about how dietary requests are handled. A separate set of comments are more positive, mentioning staff checking food temperatures and calling out good preparation and service. Residents also describe special dietary restrictions as part of daily needs, but the reviews still vary on how well that support lands.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
197 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Norfolk International (4 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
This part of Norfolk, Virginia offers a convenient location with easy access to various amenities and services. There are multiple pharmacies nearby, making it easy to access medication and healthcare supplies. Additionally, there are several physicians' offices in the vicinity, providing options for medical care and specialized treatments. The area also has transportation options such as The Tide station and proximity to Norfolk International Airport for travel needs. For dining options, there is a variety of restaurants and cafes within a short distance, offering diverse culinary experiences. The presence of theaters and parks nearby provides opportunities for entertainment and outdoor activities. Overall, this part of Norfolk provides a convenient and well-rounded environment for senior living.
Pharmacies
Rite Aid (0.5 miles)
Grifols (1.2 miles)
CVS Pharmacy (1.2 miles)
Walgreens (1.8 miles)
Walgreens (2 miles)
Irwin's Pharmacy (2 miles)
Walgreens (2.7 miles)
Physicians
Sentara Comprehensive Weight Loss Solutions (0.8 miles)
Austin Warren Md Norfolk (1 miles)
Pariser Dermatology Specialists (1 miles)
Virginia Eye Consultants (1.1 miles)
Virginia Ophthalmology Associates (1.1 miles)
Gastroenterology Associates of Tidewater (1.2 miles)
Waterside Health & Rehab Center on seniors.fyi includes 5 photos including images showing landscaping, dining, building, architecture, outdoors, urban, decor, interior, and more.
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Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.
Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.
California's Form 602A is a vital tool for evaluating the health needs of seniors seeking residential care, detailing their medical conditions and daily living requirements to ensure proper service alignment. This standardized form enhances communication among physicians, families, and facilities, serving as a regulatory measure for admissions and ongoing care while adapting to changing healthcare practices.
Landscaping, Building, Architecture, Outdoors, and Urban
Lobby, Waiting Area, and Indoor Plants
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197 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Norfolk International (4 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Friendly, professional staff; clean, well-maintained facilities; home-style dining.
Home Health Care Aides: Understanding Their Role and Supporting Your Family
Urinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention
California's Form 602A: An In-Depth Examination of Senior Care Assessment
